Ratings based on 358 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

One Night Stay

Posted Apr 14, 2014
Pros: Friendliness of the hotel staff.
Cons: Beds need to be softer. Rooms are subject to hallway noise.
Location: Very good location. Excellent mall close by.
The hotel itself is beautiful and well decorated. However the beds are very hard and uncomfortable. Also the walls must be thin as we could hear every word of people who were talking in the hallways. Not good when you arrived late from a long trip the day before and you would like to have some additional sleep. We had breakfast at the hotel restaurant and the food was excellent, the waiter was excellent, and the cook who made us omelettes was very nice and did an excellent job.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great upscale Hotel

Posted Apr 13, 2014
Pros: The hotel feels almost like a small resort and is self sufficient in the fact that you could spend several days there without leaving
Cons: The sink in our room was stopped up.
Location: Close to the Airport, Valley View Mall, Downtown, Mill Mountain
The grounds of the facility are clean, with beautiful trees surrounding. It is right off of 581 with quick access to the mall and the Interstate. The lobby is clean upscale and impressive with a large fireplace separating a lounge area and an Internet bar with large flatscreen monitors.There is built in Dining, a hip bar/lounge and even a small Starbucks counter. The indoor heated pool has ample room with a hot tub and is right across from the most impressive hotel gym I've seen. The room was clean with nice finishes and even has Starbucks in room brewing which my wife and I found as a nice touch.
5 out of 5
Recommended
for Everyone
by Gwendolyn from Hampton, Va

Nice Hotel

Posted Apr 10, 2014
Pros: everything
Cons: nothing
Location: did not do any sight seeing..we were on a bowling tournament for Sat and Sun..We were there just overnight..
The staff is very nice and helpful, friendly..very nice hotel will stay there again..
5 out of 5
Recommended
for Everyone
by Chris from Fairfax, VA

Nice, clean, upscale hotel.

Posted Apr 6, 2014
Clean and pleasant room. Wish the bathroom was a little bigger. Door opened into the bathroom and not much room inside to stand. Had to squeeze towards the counter and toilet to open the door each time. Shower was nice though. Good location. Restaurants were good. Buffet was nice.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to Color Run

Posted Apr 6, 2014
Very nice hotel. The staff was very nice & helpful.
3 out of 5
Recommended
for Everyone
by A verified traveler

Stay at hotel

Posted Mar 22, 2014
Pros: The personnel where very pleasant.
Was not pleased with the size of the bathrooms. Felt I was in a small closet. Also, I noticed that the breakfast buffet had no prices posted. Did not realize a charge until after the meal. Also not clock was in the room when we arrived. Had to contact from desk.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport

Posted Mar 5, 2014
Water facet for shower wasn't working in perfection.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good, clean, and free TV programs.

Posted Feb 14, 2014
We had a good sleep there. The disadvantage is, it's inconvenient to charge cellphones, laptops (or use hair dryer) due to the lack of enough electric plugs.
5 out of 5
Recommended
for Everyone
by ddp

Excellent

Posted Jan 15, 2014
Pros: Beds
Cons: not a thing
Location: Near airport with shuttle
The beds were so nice I would like one for home.
5 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Jan 6, 2014