Ratings based on 505 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from Richmond, VA

Great place to stay

Posted Sep 11, 2014
Pros: Exercise room, Room
Cons: Add a lower cost breakfast for short stays.
We really enjoyed our stay. Everything was better than expected.
2 out of 5
by A verified traveler from San Francisco

Facilities need to be renovated

Posted Sep 11, 2014
The overall hotel computer system and hotel facility need to be upgraded. It took a while for the computer to locate a room for our reservation. We then found the cover of the shower tub drain is missing in the bathroom and the water was clogging while taking the shower. We called for service and the front desk sent us the facility crew right away. The slow drain was fixed within 10 minutes but the crew left many dirty water marks by the tub and we had to clean them out ourselves. The bathroom door cannot fully open because it is hitting the edge of the toilet bowl. We basically have to slide in and out when using the bathroom. The air conditioner is loud when it is running. The hotel staff and shuttle drivers are helpful and friendly. The hotel restaurant, Shula' Grill 347, has nice entrees and the waitress is attentive. Hopefully Sheraton can renovate this hotel so people can enjoy the nights of staying there.
4 out of 5
for Couples
by A verified traveler from Charlotte, NC

Nice hotel that takes pets. Convenient to town.

Posted Aug 17, 2014
Pros: Room was clean, large and hotel was relatively quiet.
Cons: Breakfast was expensive, service was slow, and food was not that good.
Location: Don't have any comment. Just needed a place to stay for the night and breakfast to get us going in the a.m.
Enjoyed our stay. Breakfast was a little pricey and not that good for what we paid. But hotel was nice and comfortable.
5 out of 5
for Everyone
by A verified traveler from Syracuse, New York

Nice room

Posted Jul 24, 2014
Hotel was nice. Had a very nice exercise room, small indoor pool, and slightly larger out door pool. We did not eat at restaurant so I have no comment about that other than it looked nice. Room was nice size, we had 2 queen beds. Everything was in good shape except the carpet in the room. I will tell you it didn't feel dirty because everything else looked so nice, but it seriously needed replaced. It probably had 12 different spots on it. Again didn't make us feel like it wasn't clean just looked bad. Can't say all rooms were like that either. There was a nice hardwood in room entry way. Bathroom was well done and updated. Room was comfortable and well decorated. Also we didn't hear lots of noise. We had a fridge, iron and ironing board in a closet. I would recommend this hotel. Hotel staff seemed friendly and helpful. It is also close to airport, downtown, several restaurants and mall. 1 min to interstate.
3 out of 5
by A verified traveler from Asheville, NC

Nice hotel, but................

Posted Jul 23, 2014
Hotel and staff were terrific, but the hotel is a magnet for huge numbers of teenage sports teams in town for various tournaments. Lots of late night (2am) running in the halls, loud laughter, and very poor oversight by accompanying adults. Not much sleep (but a $36 continental breakfast for two tab slapped us awake).
5 out of 5
for Everyone
by A verified traveler from North Carolina

Loved it!

Posted Jul 21, 2014
The staff was excited to be there, very helpful. The room was exquisitely beautiful and well stocked. I have been to more than one Sheraton, even this week, and I am hooked!
4 out of 5
for Everyone
by A verified traveler from London

Location good for the airport.

Posted Jul 16, 2014
Pros: Rooms ...
Cons: Room service and cleaning
Location: Near to an airport ..
Hotel was fine and staff were friendly .. the maid wasn't the best and left things laying about (ice buckets and glasses) for 3 days .. did not re-fill the coffee .. milk etc.
2 out of 5
by A verified traveler from Cordova, TN


Posted Jul 9, 2014
Pros: The restaurant
Cons: The attitudes of the staff.
Location: We only stayed overnight on a long trip, so we did not indulge in local fare.
We stayed overnight enroute to Williamsburg. Upon parking to check in, the hotel staff proved to be typical, majority of America. The hotel van service driver was exiting the building as we went in, I greeted him and didn't receive even a nod of a welcome. At the front desk, we inquired about the hotel's restaurant and was told it was "expensive" and we might want to check out the chain restaurants near the mall. We checked the menu in our room and found it funny that the clerk considered the prices expensive. The bellhop did not help us (a 10 year old boy , 67 year old and 44 year old women) with our bags, although he saw us taking them to our room. We later observed him taking bags up for other women and telling them all about the facility. We ate at the hotel's restaurant. The staff there was EXCELLENT! Thanks and recognition to the two Danielles (one of whom was working her first day) and our great waitress Chyenne (probably mispelled - apologies). The air conditioner in our room was so loud, we slept with it rather warm so we could get some sleep. To their credit, I will say this - the room was clean, the hotel is beautiful and the clerk at the front desk apologized upon check-out for the air. Big whoop!
4 out of 5
for Everyone
by A verified traveler from Brooklyn, NY

Posted Jul 9, 2014
stayed one night, hotel was clean, staff was pleasant and helpful. the hotel is comfortable and the rates are great.
4 out of 5
for Everyone
by A verified traveler from Virginia

Nice hotel near downtown

Posted Jul 7, 2014
Pros: location and comfort
Cons: Rude Pool security with tobacco in his mouth
Location: Burlington coat factory-shopping, gas station, and Hardees
Nice Hotel, rude pool security-it is so rude to talk to people with tobacco in your mouth, especially when you get extra close to their face .No one will take you serious!!!!!!