Indoor pool, sun loungers

Reviews of Hilton Garden Inn Roanoke Rapids

3 out of 5
Hilton Garden Inn Roanoke Rapids
111 Carolina Crossroads Pkwy, Roanoke Rapids, NC

Reviews

7.6

Good

Rating 10 - Excellent. 397 out of 1000 reviews" "
Rating 8 - Good. 233 out of 1000 reviews" "
Rating 6 - Okay. 150 out of 1000 reviews" "
Rating 4 - Poor. 122 out of 1000 reviews" "
Rating 2 - Terrible. 98 out of 1000 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Pedro

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is 15 years old and is being updated. We stayed there for 3 nights and unfortunately were not able to take advantage of the facilities due to the construction. I would have wished the hotel inform us of the fact that construction was underway and the pool and exercise room were no available for use. The hotel contacted me beforehand to remind us of the check-in policy but never mentioned the construction. On the plus side, Daisy, who is part of the staff, is a lovely person and made the stay bearable.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Pedro, it's regrettable to hear that your recent stay did not fully meet your expectations. We understand the importance of being informed about ongoing renovations and certainly take note of this feedback. We endeavor to offer accurate information for all our guests and your feedback is appreciated and will be considered moving forward. On a positive note, we're grateful that our team member Daisy was a highlight during your stay, making your experience more pleasant. Please consider giving us another opportunity in the future when our upgrades are complete. We believe you'll enjoy the refreshed amenities.

6/10 Okay

Jonathon

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The stay in general was ok only thing was on the web site they had a jacuzzi in the room and we got there got the room and it had no jacuzzi in the room when i inquried about was told all Jacuzzis were taken out web site needs to be updated to let people know renovations are being done and there are no jacuzzis in any of the rooms rosey at check out took some money off which i found nice of her so hilton please address this matter and update the web site about the renovations and the rooms not having jacuzzis in them thx
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 23, 2024
Jonathon, thank you for your feedback. It's regrettable that there was confusion about the available amenities. It's our priority to maintain accurate and updated information on our website. We appreciate your kind words about our team member, Rosey. We understand she was able to assist you at checkout. We take your comments seriously and are actively working on improving our communication to ensure guests are aware of any updates or changes. Thank you for bringing this to our attention.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 14, 2024
Thanks for the amazing rating, Marc!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hilton Garden Inn Roanoke Rapids!

2/10 Terrible

Jenny

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Not much to say in terms of positives for this hotel. It was quiet? It is falsely advertised to have a working indoor pool. When I asked the staff why the pool was closed, they said “that’s been closed forever and we don’t understand why they haven’t taken it off the website.” It was literally the reason we booked that hotel for our young children. The rest of the hotel was also under construction. I have never seen a facility that is under construction, but there is plaster all over the entire hotel. Again, young children- this was not safe for them. Only had one working elevator for the whole hotel because the other was out of service. Then the cleanliness of the rooms- there were hairs all over the coverlet of our beds. I must say, the staff was very much willing to give us extra linens to replace them however. My husband also pulled a half used toilet paper roll out of the bathroom- GROSS. Overall, would NEVER come back. We paid more for this hotel because of its amenities and location. It was frustrating we could have paid less to stay down the street and have a much better experience. That’s what I would suggest for others to do as well.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
Jenny, we sincerely regret to hear your stay was not up to the expectations. It's disheartening to learn about the miscommunication around our pool availability, and we want to assure you this issue is being addressed.We're also sorry to hear about the ongoing renovations during your visit. We aim to make this as non-intrusive as possible and provide clear communication to our guests about such occurrences. It seems we fell short of that goal this time.Hearing about any cleanliness concerns is distressing as it's one of our top priorities. We're grateful our team members were able to assist with additional linens promptly though.Your feedback has been noted and will be relayed to the necessary teams to ensure improvements. We hope for an opportunity to enhance your impression of our accommodations in the future.

8/10 Good

Mary

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 3, 2024
Mary, thank you for choosing the Hilton Garden Inn Roanoke Rapids and for your high rating. We hope we managed to make your stay comfortable and enjoyable. We would love to welcome you back for another great experience.

4/10 Poor

Rebecca

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was made up very sloppy and didn’t have enough bath towels or wash clothes for 4 people. Found hair on one of the towels.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Rebecca, we regret to hear that your expectations weren't met regarding room preparation and provided amenities. Your feedback about the cleanliness and quantity of towels is noted and crucial in our continuous push for improvement. Be assured that we value your input and will be addressing these to our team members for necessary changes. We hope you'll consider us again, providing us an opportunity to serve you better in the future.

2/10 Terrible

Andrea

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
This property is under construction. Had a hard time finding ice. The ice room is locked but my key doesn’t open it. Went to other floors they are completely under renovation. The pool isn’t there yet. The restaurant was a few tables in the lobby, yet $75 for 2 kids and 1 adult. You have to pay extra for everything. Rust in the tub. When checking in the guy said his script so fast I didn’t register anything he was saying. This will be a nice hotel some day but not yet.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 20, 2024
Andrea, we regret to hear about the inconveniences you experienced while staying with us. It seems that our ongoing renovation efforts and certain facilities not being available were upsetting. Our goal is to enhance the guest experience, and we're sorry this resulted in discomfort for you. It is unfortunate to hear you had difficulty getting ice and were surprised by the costs associated with dining. We appreciate your feedback regarding the check-in process and the issues you found in your room. Rest assured our dedicated team will apply this input to aim for better clarity in communication and improved attention to room cleanliness. We hope you'll give us another chance to showcase our enhancements once the renovations are complete.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Thanks for the outstanding rating, Joseph!We're delighted your time at Hilton Garden Inn Roanoke Rapids was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

4/10 Poor

Stephen, Bowie

Traveled with family
Disliked: Amenities, property conditions & facilities
They were fixing the roof so it was loud and the pool and the fitness center were closed but they didn't tell us. They did not offer a discount because of this. They also never replaced towels each day or the took out our trash or refilled toilet paper or coffee pods.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Stephen, we regret that your experience didn't meet your expectations. We're sorry there was unexpected noise and that certain amenities weren't available during your stay. We also understand the importance of room replenishments for our guests, and we'll look into the matter to ensure a smoother experience in the future. Thank you for sharing your feedback, it's instrumental in improving our services.

10/10 Excellent

Michael

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Spacious room. Staff incredibly friendly. Pet friendly. Easy access to I-95.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 12, 2024
Michael, we're delighted to hear that you had a positive experience at Hilton Garden Inn Roanoke Rapids. It's great to know you appreciated our spacious rooms, welcoming team members, and convenient location. We do love our furry guests as well! We hope to have the pleasure of hosting you again soon.

2/10 Terrible

emily

Traveled with partner
Dinner was delicious. Hotel is a construction site. Roof, rooms, old furniture laying around outside.No water ffrom 12 to 3, which basically makes the hotel In habitable. Expedia owes me . Shame on you for advertising this hotel. It should be shutdown for construction. Just greedy to keep it open.Shame on Hilton!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 28, 2024
Emily, we regret to hear that your stay was not up to your expectations. It's reassuring to know you enjoyed the dinner. However, we understand there were inconveniences due to the ongoing improvement work. Rest assured, such periods of no water services are planned carefully to minimize disruptions. We are looking forward to welcoming you back once the renovations are complete for a more comfortable experience.

10/10 Excellent

Tratesha

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 22, 2024
Thank you for the wonderful rating, Tratesha!It's fantastic you enjoyed your time at Hilton Garden Inn Roanoke Rapids so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

8/10 Good

Keith

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 13, 2024
Keith, thank you for choosing Hilton Garden Inn Roanoke Rapids during your recent travels. It's a joy to know that your stay with us was satisfactory. We strive to provide all our guests with a memorable experience and your positive rating suggests we're heading in the right direction. Visit us again soon, we'd love the chance to make your next stay even more enjoyable.

10/10 Excellent

Brent

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Glad to see you're making upgrades to the property.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 29, 2024
Brent, it's wonderful to hear that you recognized the progressive enhancements being made at Hilton Garden Inn Roanoke Rapids. We're committed to evolving and improving our property for valued guests like you. We hope to welcome you back again soon, perhaps the next time you visit, you'll be able to enjoy even more improvements.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water
No hot water. Had to leave room and wait hours before the hot water was repaired. Outdated rooms for a newer/renovated room. Lobby is beautiful but the rooms are stuck in a time warp.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 22, 2024
We deeply regret the difficulties you had with the water temperature and waiting time. Also, we understand that the decor of the rooms was not to your liking. Our intention always is to provide a comfortable and welcoming space for all our guests. Please know your feedback is helpful and we'll look to improve these aspects.

2/10 Terrible

Anne

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 22, 2024
We appreciate the feedback, Anne.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

6/10 Okay

Margaret

Traveled with pets, Traveled with family
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 21, 2024
We appreciate the feedback, Margaret.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Good

Ronda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 19, 2024
Thank you for the 4/5 rating, Ronda!We are excited to see that you had an enjoyable experience at Hilton Garden Inn Roanoke Rapids. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

6/10 Okay

Mary

Stayed 1 night in Jan 2024
Response from Customer Service on Feb 5, 2024
We appreciate the feedback, Mary.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

2/10 Terrible

Timothy

Stayed 1 night in Jan 2024
Response from Customer Service on Feb 5, 2024
Timothy, we noticed you left a rating with no additional feedback. We're genuinely interested in understanding where we fell short so we can ensure a better stay in the future. We invite you to provide more details if you have the time and are comfortable doing so. Your feedback is critically important to our continual efforts to improve.

2/10 Terrible

JOHN, MANASSAS

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Upon arrival and picking up keys for a Jr. King Suite, we went to our room and noted significant water on the floor of the bathroom. I returned to the front desk to report issue and asked to be re-assigned to another room. Front Desk person took immediate offense to my request, insinuated we caused the issue, then said she had to "downgrade" our room to a regular King room since we booked through a third party. I replied that I had heard up bumping up customers when there is an issue but never downgrading them without some consideration. Reported the issue to the Hotel Manager in the morning, and once again was treated somewhat rudely, and reminded she couldn't do anything since we booked 3rd party. Have stayed here 6-8 times over the past 18 months due to recurring business in the area and normally things go well. Guess we'll re-think our options moving forward. Staff does not seem well trained in client service when things go off-schedule. Construction/remodeling going on in hotel and property is not currently in "prime condition". Worked partial refund thru third party, but things really did not have to be that hard.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 19, 2024
John, it's regrettable to hear about your disappointing experience with our team members during your recent stay, especially considering your frequent visits. We apologize for the challenges faced with your room assignment. Our intent is always to provide comfortable accommodations. Similarly, any perceived lack of customer service during times of unscheduled situations is not in line with our usual standards.Regarding the renovation you mentioned, we're striving to enhance the overall experience in response to valuable feedback like yours. We sincerely hope you consider giving us another opportunity to provide the kind of service you've come to expect from us.

10/10 Excellent

Evette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here
The stay was pleasant. The people were very nice. The hotel is a bit under construction but the over appearance of the hotel is great.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 16, 2024
Evette, thank you for sharing your positive experience at Hilton Garden Inn Roanoke Rapids. Our team members are thrilled to hear you found them to be nice and that you enjoyed your stay. We're currently making some improvements and are excited to share the final results with you during your next visit. We appreciate your understanding during this process. Until then, safe travels!

10/10 Excellent

Shorty

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was nice
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 16, 2024
Thank you for the 5/5 rating, Shorty!It's excellent you enjoyed your time at Hilton Garden Inn Roanoke Rapids so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

2/10 Terrible

Wayne

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was the dirtiest place I have ever stayed in. The bathroom was so bad my wife was reluctant to even go in it. We couldn't get out of there fast enough.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Wayne, it's disappointing to hear that your stay did not meet expectations. Cleanliness is a paramount importance to us, and it's regrettable that you found issues with your accommodations. Please know improvements are already under way to ensure a better experience for all future guests. We hope for another chance to make a better impression in the future.

4/10 Poor

Dorothy

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Dorothy, it's unfortunate to see that you've rated your stay less satisfactorily. Without additional details, it's a challenge for us to address your concerns directly. Please don't hesitate to share any specific feedback you may have as this will help us improve our services for future guests. Thank you.

10/10 Excellent

Shorty

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yep
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Shorty, we're thrilled to hear you had a positive experience at Hilton Garden Inn Roanoke Rapids! We look forward to welcoming you back next time.

2/10 Terrible

Rozy, Edison

Disliked: Cleanliness, staff & service, property conditions & facilities
They are cheater and charge you more than they tells you 😡
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Rozy, it's regrettable to hear of your dissatisfaction regarding the pricing matter. Transparency in billing is incredibly important to us, and we would want to look into this matter further. If you could directly reach out to us to provide more details, it would be appreciated so we can assist you better. Thanks.

10/10 Excellent

rita

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Thanks for the perfect rating, Rita!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hilton Garden Inn Roanoke Rapids.

10/10 Excellent

Darlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay
Good, clean, comfortable room. Breakfast was good but the food and the coffee could have been hotter.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 3, 2024
Darlene, it's wonderful to know you found your room at Hilton Garden Inn Roanoke Rapids to be clean and comfortable. We're pleased you enjoyed your breakfast, though we understand you felt the temperature of the food and coffee could have needed some improvement. We appreciate your feedback and will share this with our culinary team for review. We hope to have the pleasure of your stay once more.

6/10 Okay

Verified traveler

Liked: Cleanliness
It was fine for a one night stay over. It is very conveniently located off 95. Bathroom setup not good. TV remote didn’t (no guide)
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 1, 2024
We appreciate you taking the time to share your experience. It's great to hear that our location served you well during your stay. We regret any inconveniences you may have experienced with the bathroom arrangements and the TV remote. We'll ensure your feedback reaches our team for review, as we're always striving for improvement. Thank you for choosing our hotel and we hope to better serve you in the future.

4/10 Poor

Arthur

Disliked: Cleanliness, property conditions & facilities
Very messy.
Stains on the rugs, trash in the parking lot (including a bottle of pee and a used diaper) strong smells in the building. Expensive breakfast buffet. A bit too gross for my liking.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 31, 2023
Arthur, thank you for bringing your concerns to our attention. It's unfortunate to hear about your dissatisfaction regarding the cleanliness around the vicinity and the scent within the building. Rest assured, our dedicated team members are continuously striving to maintain a welcoming atmosphere for our guests. Regarding the breakfast price, we assure you that it's set considering the wide variety of quality options offered. We hope to inspire a more pleasing stay in the future.

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was fine. Checking in was easy and the front desk was accommodating. The only negatives were that the room had a musty smell, and the sink drain was locked shut and needed repair. Overall it was a positive experience.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Robert, it's great to hear that you found the check-in process at Hilton Garden Inn Roanoke Rapids smooth and our front desk team accommodating. We regret the issues you encountered with the room smell and bathroom amenities. Your observations are crucial in helping us improve. Nevertheless, it's pleasing to know your overall experience was positive. We hope to welcome you back for an even better stay in the future.

6/10 Okay

Michelle

Traveled with family
Liked: Staff & service
Bathroom sink was held together by wood planks. Stains on carpeting, rust coming down wall from sink and shower. Carpeting needs to be replaced
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 30, 2023
Michelle, it's disheartening to hear about your experience. We apologize for any inconveniences you faced due to the condition of the bathroom and carpeting. These issues aren't typical of the experience we aim for. We've shared your feedback with our maintenance and housekeeping colleagues to evaluate and ensure we maintain our highest standards. We hope to have the chance to deliver a more seamless stay for you in the future.

10/10 Excellent

Howard

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 29, 2023
Howard, it's wonderful to hear that you enjoyed your stay at Hilton Garden Inn Roanoke Rapids. We're thrilled to be your choice of accommodation and look forward to welcoming you back in the future.

2/10 Terrible

Angela

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities
This property has potential however they must work on cleanliness and dining. Horrible buffet breakfast for $15.95 was not work the price plus old and stale coffee. Carpets and floors in common areas were sticky and dirty.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 28, 2023
Angela, we regret to hear that your visit did not fully live up to your expectations. We strive to uphold superior standards in all areas, including dining and overall cleanliness. We already forwarded your feedback regarding the breakfast and common areas to our team for further evaluation. We hope you'll reconsider and give us a chance to provide a better experience in the future.

2/10 Terrible

Dwayne

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only sort of entertainment
The only thing I had in the room as a source od entertainment, was the television, which was very dated and kept losing the programming. I was told to unplug it plug it back in which I did repeatedly during the four day stay only it for to work for a little while I asked to be a given another room or maybe another TV provided ,none of the above happened I was even told at one point, in the middle of the night that the Manager could come up and see if he could do a hard reset on the TV smh, they said they were in the middle of a renovation, and they will have new TVs in the near future terrible experience , furthermore because I use a third-party ( booking hotel.com )versus the hotel itself they were not able to offer me a discount on the terrible stay due to the third-party booking Holiday sports filled weekend, and my television kept blinking out
Stayed 4 nights in Dec 2023
Response from Customer Service on Dec 28, 2023
Dwayne, it's unfortunate to hear that your stay didn't meet your expectations. We apologize for the difficulties you experienced with the television and understand how frustrating this must have been given the importance of accessible in-room entertainment. Moving forward, we will certainly strive to resolve such issues more proactively and promptly. Also, it's unfortunate that we were unable to offer a pricing adjustment due to the third-party booking. We appreciate your feedback and will use it as we continue to refine our guest experience. We hope for future opportunities to provide a far more seamless experience.

10/10 Excellent

LaTia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very hospitable and dog friendly hotel
This was a very nice hotel. I had an enjoyable day. It is also a very dog friendly hotel as well. Visiting family on Christmas Eve and day. The staff was super helpful and very accommodating.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 27, 2023
LaTia, it's wonderful to hear that Hilton Garden Inn Roanoke Rapids contributed to an enjoyable stay for you and your four-legged friend. We're thrilled to know our team members were accommodating, ensuring your visit on the special holiday was comfortable. We eagerly look forward to serving you again in the future!

10/10 Excellent

Shari, Stony Creek

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice room.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 25, 2023
Shari, it's wonderful to hear that you found your room at Hilton Garden Inn Roanoke Rapids to be very pleasant. Our team is committed to providing top-notch accommodation and it seems we hit the mark during your stay. We'd be delighted to have you return in the future.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was Avery pleasant stay! Hotel staff was very friendly, and considerate!
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 23, 2023
John, it's wonderful to hear about your enjoyable visit to Hilton Garden Inn Roanoke Rapids. We're glad that our welcoming and compassionate team members contributed to your positive experience. Thank you for your kind words and we hope to have the pleasure of welcoming you back in the future.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TV issues
TV was very hard to navigate no channel guide and very slow to load channels
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 22, 2023
We appreciate your input on your recent experience at Hilton Garden Inn Roanoke Rapids. We're glad to hear your overall stay was satisfying, but we understand your concerns related to our TV functionality. We are consistently making strides towards improvement in our services and will certainly take your feedback into account. Should you return, please feel free to reach out to our team members during your stay for any assistance. Looking forward to welcoming you back in the future.

10/10 Excellent

Teffron

Liked: Cleanliness, staff & service, property conditions & facilities
excellent accomdations.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 23, 2024
Teffron, we are elated to hear your positive feedback about your stay at the Hilton Garden Inn Roanoke Rapids. Our team strives to provide excellent accommodations and it's delightful to learn we've achieved this for you. We look forward to your next visit.

6/10 Okay

Stanley

Liked: Staff & service
Disliked: Property conditions & facilities
Could be a very nice stay
I know they were under renovations, however the room had a horrible musty, old carpet kind of smell. The charger unit did not work, and the the tub faucet was not properly on the wall. The coffee maker also did not work and the HVAC unit in the room would only work if on high heat. I am hoping all of these issues are because of the renovations going on.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 19, 2023
Stanley, we regret to hear that your recent stay didn't meet your expectations. We understand there were a few inconveniences present due to ongoing renovations, including aspects of the room such as the atmospheric conditions, charging facilities, and the functionality of certain amenities. Rest assured, all of these details are important to us. We hope to provide you with a far better experience once our transformation is completed. Your understanding during this time of transitions is greatly appreciated.

8/10 Good

Sarah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Customer Service on Feb 6, 2024
Sarah, we appreciate that you took the time to rate your stay at the Hilton Garden Inn Roanoke Rapids. Your feedback warms our hearts and inspires our team members to continue delivering exceptional experiences. Thank you again, and we look forward to the opportunity to serve you in the future.

6/10 Okay

Vicki

Liked: Cleanliness, property conditions & facilities, room comfort
I have stayed at others that were just as nice for less money and free breakfast.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 18, 2023
Vicki, it's great to know that you chose to stay at the Hilton Garden Inn Roanoke Rapids. We appreciate your feedback regarding the value of our offerings. We strive to provide a balance of quality and affordability. We also take note of your comment about breakfast. Rest assured, it will be considered in our ongoing effort to enhance guest experience. Thank you for choosing us, and we hope to welcome you back for a more satisfying stay.

6/10 Okay

Michael

Business traveler
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 19, 2023
Michael, it appears your recent stay did not completely meet your expectations. We are always looking to improve our guests' experiences, and your feedback would be invaluable in that endeavor. If you could share further details about your stay, it would be greatly appreciated. Your satisfaction is very important to us.

10/10 Excellent

Yaneth

Response from Customer Service on Feb 10, 2024
Yaneth, thank you for your fabulous rating. At Hilton Garden Inn Roanoke Rapids, we strive to ensure our guests have the best possible experience. We hope to welcome you back very soon.

8/10 Good

Homer

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 18, 2023
Thank you for taking the time to share your review with us, Homer!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Hilton Garden Inn Roanoke Rapids. Thank you and have a wonderful day!

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 17, 2023
Barbara, thank you for choosing Hilton Garden Inn Roanoke Rapids. We're delighted to know you had a wonderful experience. Your support means a lot to us and we eagerly hope to see you again soon!

6/10 Okay

Jean

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Thank you for taking the time to share your feedback, Jean.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 Excellent

Darnell

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 13, 2023
Darnell, we're thrilled to see your five-star review of Hilton Garden Inn Roanoke Rapids. Thank you for taking the time to share your experience. We look forward to your next stay with us. Safe travels!