Ratings based on 121 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
86% of guests recommend
4.1 Room cleanliness
3.6 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Minnesota

Not 2 beds

Posted Feb 24, 2015
Pros: Quiet location
Cons: Room amenities in working order. Furnace kept heating and dryer did not heat.
Location: 25 miles from Graceland. Close to many Casino's
Room was listed as two beds. All rooms on this property are one king bed and a pull out sofa which consisted of cloth covering springs. We had issues with the furnace it wouldn't stop heating even in cool or off which wasn't checked during our two night stay 80+ deg in the room. The room does have a kitchen and washer/dryer. If you plan on cooking here bring your own pans. All the pans are non Teflon coated and impossible to clean. I didn't know these were still available. Office seemed to only be staffed a few hours in the morning otherwise locked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel next to Tunica Casinos

Posted Jan 19, 2015
Nothing fancy but definitely comparable to the higher priced rooms at the casino.
Comment from Hotel Management
Jan 26, 2015 by WestgateCustomerCare, Hotel Management
We appreciate you taking a moment to share your thoughts on the Westgate Tunica Resort. It was a pleasure having you as our guest, and we are happy to hear you found us to be a great value. Thank you for staying with us and we look forward to having you back very soon! Sincerely, Anja
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 30, 2014
I requested a repair for slow drained in the tub. They came out to repair it and the same thing existed.
Comment from Hotel Management
Jan 26, 2015 by WestgateCustomerCare, Hotel Management
Thank you for choosing to stay at the Westgate Tunica Resort. We are sorry to read of the issues faced with the draining of the tub in your unit. Though you did have this issue, we do hope that it was isolated and that the rest of your stay was great. We would love to have you as our guest again on your next visit to Robinsonville, MS. Sincerely, Anja
3 out of 5
Recommended
for Couples
by A verified traveler

Trip to a concert

Posted Dec 15, 2014 on Hotels.com
Our stay was ok. Did notice that the Resort probably needs an upgrade/remodel. Noticed a dryer vent clogged and needed cleaning. Couch and love seat were hard to get out of after sitting for awhile. Did have nice views and opportunities to see deer. Close to Horseshoe Casino and other casinos.
Comment from Hotel Management
Mar 28, 2015 by Lissy, Hotel Management
Thank you for your review of the Westgate Tunica Resort. We are happy to hear that you were able to see some deer and that you enjoyed our close proximity to the local casinos. We were sorry to read that you felt the unit you stayed in was in need of attention. Westgate is currently in the process of renovating many of our resorts including our Tunica property. We do hope that you will return to visit with us again, hopefully once the renovations have been completed. Sincerely, Anja
2 out of 5
by A verified travelerfrom Arkansas

More like renting an apartment than a resort room!

Posted Oct 21, 2014
Pros: Liked the kitchen and laundry equipment just like a good apartment complex.
Cons: staff could ask if anything is needed at least once during a four day stay.
Location: location is good near the casinos.
stayed four days in which we were never offered any housekeeping or coffee. There was enough coffee for one pot left the first night and that's the last we saw the staff near the room. They should advertise this place as apartment rental instead of a resort or Hotel because it states in their welcoming paperwork that midweek cleaning will cost you an extra 20 dollars. Not unhappy with our room as an apartment rental but it doesn't rate well as a resort or Hotel in my opinion!
Comment from Hotel Management
Dec 9, 2014 by WestgateCustomerCare, Hotel Management
Thank you for your comments regarding your recent stay with us. We regret that our accommodations did not exceed your expectations. As a timeshare resort our housekeeping schedule does run a little differently however there is no excuse for the delays you experienced. We would hope that you will return to our resort to allow us another opportunity to exceed your expectations. Vic
2 out of 5
by A verified travelerfrom AL

disappointed stay

Posted Oct 21, 2014
Pros: The hotel is conveniently located to The Gold Strike where we like to go. The bed was pretty comfortable too.
The room was not very clean. The toilet rocked when you sat on it. I didn't shower because there was a leak in the bathroom ceiling which caused water to literally drip into the shower stall. We immediately brought these conditions to the front desk. No offers were made to make things right.
Comment from Hotel Management
Dec 9, 2014 by WestgateCustomerCare, Hotel Management
Thank you for sharing your vacation experience with us. We appreciate you taking the time to share your thoughts about your recent stay. We are sorry that you experienced issues with cleanliness of your villa. Our housekeeping team is there to ensure that each room is spotless and ready for our guest’s arrival. Guest satisfaction is our top priority and the issues you experienced are not our usual standard of service. We hope that you will give us another opportunity to go beyond your expectations. Ray
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 20, 2014
MY FAMILY ENJOYED OUR STAY THERE. PEACEFUL AND QUIET
Comment from Hotel Management
Dec 3, 2014 by WestgateCustomerCare, Hotel Management
Thank you for sharing your review! We're glad you enjoyed your stay and that we were able to make it a memorable vacation experience! We look forward to welcoming you back on your next visit to our area. Ray
4 out of 5
Recommended
for Couples
by Codyfrom Little Rock

Nice Place!

Posted Sep 30, 2014 on Hotels.com
This place was awesome! Basically a condo style room for a hotel price in a great location. The only complaints we had were: 1. the check in took unusually long (15 minutes with no one else in line), this may have just been the certain staff member. 2. The security deposit of $50 is a little ridiculous, even if it does get refunded. 3. the adjoining rooms can be heard through the door a little too much for my liking. I would definitely stay here again though!
Comment from Hotel Management
Feb 14, 2015 by Lissy, Hotel Management
Thank you so much for letting us know about your experience. As a Resort we pride ourselves on our Customer Service, so we would like apologize for any inconvenience you experienced at check in. We are always improving and we value our guest’s feedback. We look forward to having you stay with us again next time you are in the area. Ray
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Sep 5, 2014 on Hotels.com
Comment from Hotel Management
Mar 28, 2015 by Lissy, Hotel Management
Thank you for posting a review on the Westgate Tunica Resort. We certainly hope you enjoyed your stay with us, and hope to see you again soon! Sincerely, Anja
1 out of 5
Recommended
by TERRYfrom MISSISSIPPI

Posted Aug 25, 2014 on Hotels.com
second time to stay here & second time fire alarm went off !! tried to call office but they were closed early !! should be open till 8:00pm,but closed at 4:30pm!! We didnt have any toilet paper,& no one checked on us like the did last time !! air condition went out & we could reach any one for help !!resort is going down hill fast !! Maintenance very poor !!
Comment from Hotel Management
Nov 22, 2014 by GuestRelations, Hotel Management
We truly appreciate you taking the time to describe your full experience on our property. We take your feedback very seriously. Cleanliness and customer service very seriously and are displeased to read that you were less than 100 percent satisfied. We appreciate your comments and will be sure to bring these issues to our management team and housekeeping department's attention immediately. We hope that you will give us another opportunity to exceed your expectations. Vic