Dear Jade,I am writing on behalf of our entire team. We humbly extend our sincerest apologies for the inconveniences you experienced during your recent stay. We deeply regret that the unforeseen event caused such discomfort, and we completely understand how frustrating it must have been. Our guests are at the heart of what we do, and it is with sincere regret that we fell short of your expectations this time. The philosophy of ensuring the utmost comfort and satisfaction of our valued guests is something that we hold in high regard. Your unfortunate experience, however, indicated that there was room for improvement. Now that we have identified the root cause of the issue, we are diligently working on operational procedures and staff training to prevent this from happening again in the future. Rest assured that we are committed to enhancing our high standard of service and hospitality to ensure that all our guests feel valued and respected. We value your business and wish you as a customer for years to come. Sincerely,

Thank you!

Thank you!

Thank you!

We appreciate your feedback. Please allow me to offer our apologies for the inconveniences that impacted your stay.Your observations have been taken up by a team for verification and necessary actions.It shall be our endeavor to offer a fantastic experience to all our guests but regret that this was not the case with your recent stay.If you would like to get away in near future, I shall personally assist you to ensure that you get a fine stay as I don’t want your last memory of this hotel to be a negative one.

Dear Tonia, I'm so sorry to hear that the booking website you booked through only had you staying with us for one night. We want your stay experience to be outstanding. And that means getting you booked for another night with the front desk staff wasn't at the best. I would like to offer you some points for your stay. This sort of thing is very rare. I want to make it right! As always, thank you so much for staying with us.

Thank you for your review. Have a great day!

Thank you!

Thanks!

Dear Trendla, Our guests are at the heart of what we do, and it is with sincere regret that we fell short of your expectations this time. The philosophy of ensuring the utmost comfort and satisfaction of our valued guests is something that we hold in high regard. Your unfortunate experience, however, indicated that there was room for improvement. Now that we have identified the root cause of the issue, we are diligently working on operational procedures and staff training to prevent this from happening again in the future. Rest assured that we are committed to enhancing our high standard of service and hospitality to ensure that all our guests feel valued and respected. We value your business and wish you as a customer for years to come. As always, thank you for staying with us.

Thank you for the feedback!

Dear Destiny, Thank you so much for your response. We're so glad that you truly enjoyed your stay during this time of bad weather conditions. Safe travels.

Dear Connor, Thank you so much. Safe travels to you.

Thanks!

Thank you so much!

Dear Ghulam, Thank you for taking time to let us know about your visit. I am truly sorry that we wasn't able to make a good impression for your stay. I did pass this along to my team to make some changes. As always, have a wonderful day.

Thanks Erin!

Dear Haley, Thank you so much for your response. Have a wonderful day!

Thanks!

Thanks!

Thanks!

Thanks!

Thank you for your review.

We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. Such as noise from the airplanes landing and the traffic. We take every precaution to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.

Thank you. Have a wonderful day. Safe travels.

Hello Kurt, I would like to say Thank you for your review. I do apologize for the inconvenience. The elevator has hydraulic system built in that cause it to move slower than normal. When the issue was brought to the staff attention, maintenance immediately service every issue. Again, I'm truly sorry for the inconvenience. As always have a wonderful day and safe travels.