Ratings based on 92 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 8, 2014
Excellent location if you are going to Mayo Clinic! Close to a lot of great restaurants as well!! Dinner at the Hotel Restaurant is also a must!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Near awesome bike trail system, restaurants &Mayo

Posted Jul 14, 2014
Pros: Location great, rooms and bed were comfortable
Cons: Coffee station in lobby. Hotel staff more friendly.
Location: Right near Mayo clinic & downtown with a lot of restaurants and bars nearby. Bike trail system is awesome and only a few blocks away to Zumbro River.
Hotel desk staff...the gentleman that checked us in was rather aloof. He got the job done, but did not go out of his way to make us feel welcome and make us feel glad we chose this place. We were there the 4th of July and it was totally dead. There were 4 staff members hovering around the desk twiddling their thumbs. You could have shot a cannon through the main lobby.We saw about a half dozen cars in the parking ramp, so it felt strange being put in a room way up on the 7th floor, but it was quiet and our room was very nice. Clean, towels, shampoo and the usual were provided as expected. The rooms were normal in size and our bed was very comfortable. The location was great, by the Mayo Clinic, downtown and the river. Unfortunately, this hotel does not serve any kind of breakfast and coffee is available for purchase at Starbuck's nearby, however, all of the Starbucks were closed on the 4th. The coffee in the room was not very good, so I was disappointed we had to go to the Apache Mall for a decent cup of coffee. Dunkin Donuts was the only place in downtown to get coffee to go nearby and there were about 20 people lined up for it. I wasn't willing to wait that long for a cup of coffee. I would suggest a fresh coffee station in the lobby.
5 out of 5
Recommended
by Tom from Elkhart, In

VERY friendly staff.

Posted Jun 24, 2014 on Hotels.com
Very nice hotel, friendly staff, 3 blocks from Mayo, very quiet. Hotel car took us to theater (twice). Felt like the upper class.
5 out of 5
Recommended
for Everyone
by Rod from MN

Marathon niight

Posted Jun 1, 2014
Pros: Location and staff super friendly
Cons: Nothing I saw
Location: In the heart of rochester many great restaurants nearby.
We stayed the night before the Med City marathon. Hotel is ideally located at the finish line easy to get back to after the race. Super relaxing quiet the night before always a great stay.
5 out of 5
Recommended
for Personal Event
by Danny

Great service, they make things easy

Posted May 30, 2014 on Hotels.com
This is a great hotel for a visit to the mayo clinic. It's close and the staff at this hotel are very helpful with anything you need. The staff is A+++
5 out of 5
Recommended
for Business Travelers
by John H. Smith

This traveler left a rating score only Posted May 2, 2014 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by KJ from Chicago

Thanks for making it easy

Posted Mar 16, 2014 on Hotels.com
I was in town for appts at Mayo with my father. Stressful and exhausting. Your hotel was clean, the staff friendly and helpful, the room fresh and easy to navigate. This all made things easy in an otherwise difficult wk. I do suggest a movie channel or direct tv. Pls consider. Thanks!
Comment from Hotel Management
May 31, 2014 by Deb, Hotel Management
Thank you KJ for staying with us and for posting your comments. I am very gald to hear that we were able to help during this streessful time. I will pass along your post to our General Manager about your Movie Request. We hope that you will consider staying with us again. Deb Knox
3 out of 5
Recommended
for Everyone
by A verified traveler

Rochester review

Posted Mar 10, 2014
We had a mostly great stay. The staff were always smiling and courteous. The only issues we had was the knock at the door at 9 wanting to clean our room when check out is at noon. Shortly after a staff walked in the room and wanted to check our clocks. That was a minor panic attack. Please wait to perform maintenance until after guests check out and please please, knock. It could have been very awkward. Also very minor: bagels should come with a side of cream cheese. Thanks!
Comment from Hotel Management
Sep 13, 2014 by Deb Knox, Hotel Management
Dear guest: Thank you very much for staying with us and for posting your comments. I am sorry that we tried to enter your guestroom prior to you leaving. Yes, we were doing clock adjustment s due to the daylight savings, but we should have waited. Thank you for letting us know! We hope that you will stay with us again. Deb Knox
Comment from Hotel Management
Mar 14, 2014
Dear guest: Thank you very much for staying with us and for posting your comments. I am sorry that we tried to enter your guestroom prior to you leaving. Yes, we were doing clock adjustment s due to the daylight savings, but we should have waited. Thank you for letting us know! We hope that you will stay with us again. Deb Knox
5 out of 5
Recommended
for Personal Event
by Melissa from River Falls, WI

Definitely would stay here again!

Posted Mar 7, 2014 on Hotels.com
My family stayed here one night due to a swim meet our daughter attended. After we parked in the garage that was connected to the hotel, we didn't leave until we checked out. All things we wanted to do (shopping, nice restaurants, coffee shop) were all within a short walking distance in the sky ways connected to the hotel. Needless to say, very convenient. It did seem there were a lot of youth sports teams (hockey, basketball) staying there that particular weekend, but we didn't encounter any loud kids running through the halls.
Comment from Hotel Management
May 17, 2014 by Deb, Hotel Management
Dear Melissa: Thank you very much for staying with us during your time in Rochester at the swim meet. We are glad that you enjoyed your time with us and we hope to see you again next year. DebKnox
5 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Feb 20, 2014 on Hotels.com