Standard Room, 2 Double Beds, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi
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Reviews of MainStay Suites Rochester South Mayo Clinic

2.5 out of 5
MainStay Suites Rochester South Mayo Clinic
55 Woodlake Dr SE, Rochester, MN

Reviews

4.6
Rating 10 - Excellent. 2 out of 13 reviews" "
Rating 8 - Good. 1 out of 13 reviews" "
Rating 6 - Okay. 2 out of 13 reviews" "
Rating 4 - Poor. 1 out of 13 reviews" "
Rating 2 - Terrible. 7 out of 13 reviews" "

4.8/10

Cleanliness

5.2/10

Staff & service

3.0/10

Amenities

4.8/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Alexandria

Disliked: Cleanliness, staff & service, property conditions & facilities
I was not even able to check in since there was no body at the front desk. After sitting in the lobby for some time, I went out to my car and called the hotel… three times. After that, I called corporate to see if they could get a hold of them. As I was standing in the lobby listening to the hotel phone ring for 10 minutes, I got upset and answered the phone myself. After wasting TWO HOURS, I ended up having to book a second hotel across town since I was unable to even check in to Main Stay. I am not one to write negative reviews, but this hotel is a joke. DO NOT WASTE YOUR MONEY!!
Stayed 1 night in Apr 2024
Response from Management on Apr 16, 2024
I apologize for the poor service that you received at the motel during the check in process , the employee is under review . We hope you come stay with us the next time you are in need of a place to stay when your in the area .

6/10 Okay

Chantel

Stayed 2 nights in Mar 2024
Response from Management on Apr 2, 2024
Thank you for the review , I will share it with the staff again thank you and hope to see you again soon

8/10 Good

Merrilee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on Feb 6, 2024
Thank you for taking the time for the review , We appreciate your response and will share it with our staff

2/10 Terrible

Shae

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was rude disrespectful We left early because he profiled me rude and everything Never go there
Stayed 3 nights in Dec 2023

10/10 Excellent

folashade

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Manager on Jan 30, 2024
Thank you for your response , We value your opinion and appreciate you taking the time for the review

6/10 Okay

Deann

Room was clean no carpet we like.
Stayed 1 night in Dec 2023
Response from Manager on Jan 30, 2024
Thank you for your review and we hope you will stay with us again soon .

4/10 Poor

david

Stayed 1 night in Dec 2023
Response from Manager on Dec 20, 2023
We are sorry your experience was less than desirable , we hope that you will give us another chance next time you are in the area .

2/10 Terrible

Cecilio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Dec 20, 2023
We regret that your experience was less than desirable , we hope you will give us another chance next time you are in the area .

2/10 Terrible

Cindy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frustrated
I booked and paid in full thru Hotels.com but when I got to the hotel they said they did not have a reservation for my two room under my name I showed the confirmation from hotels.com and my receipt for payment. They had rooms available but made me pay (again) and for a higher price.for my two rooms. Then we went to our rooms and they smelled musty and we saw SEVERAL bugs. We decided not to stay at the hotel and went downstairs to checkout. The hotel did give me a refund but told me we would see these bugs everywhere in Rochester hotels. We went a cross the parking lot to Country Inn (much better and no bugs). Now I will have to battle get my refund from Hotels.com. I would give this experience put a big thumbs down.
Stayed 1 night in Nov 2023
Response from Management on Dec 20, 2023
We are sorry that your stay was less than desirable , we hope that you give us another chance the next time you are in the area .