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Reviews of Fairfield by Marriott Rochester Henrietta/University Area

2.5 out of 5
Fairfield by Marriott Rochester Henrietta/University Area
4695 W Henrietta Rd, Rochester, NY

Reviews

8.4

Very Good

Rating 10 - Excellent. 263 out of 543 reviews" "
Rating 8 - Good. 174 out of 543 reviews" "
Rating 6 - Okay. 45 out of 543 reviews" "
Rating 4 - Poor. 39 out of 543 reviews" "
Rating 2 - Terrible. 22 out of 543 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Karen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Kristin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a comfortable stay. There was a minor issue with our tv and we were quickly moved to a new room. The staff was responsive and courteous. Pool was warm and in good repair. Breakfast provided more options than we expected and food was good quality. We would stay again on future trips
Stayed 1 night in Mar 2024
Response from Front Desk Staff on Mar 27, 2024
Thank you for the positive feedback, we are beyond excited that you enjoyed your stay with us! We hope to see you again in the near future!

10/10 Excellent

Arthur

Stayed 1 night in Mar 2024

8/10 Good

Jeffrey, Lindenhurst

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and safe hotel
Stayed 1 night in Mar 2024

8/10 Good

Shannon

Stayed 1 night in Mar 2024

2/10 Terrible

Dorota

Traveled with partner
Disliked: Cleanliness, amenities
Hotel room was not cleans or if cleans it was so poorly done that I had to clean it my self. There was a urine spots on the rim and a seat. Hair all over the bathroom. Sink not washed at all. Etc. real disappointment.
Stayed 2 nights in Feb 2024

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my state
Stayed 1 night in Feb 2024

4/10 Poor

David

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
There were tampons in the pool area (not used. But still). They are under construction but the floors were so dirty. Thank you. When my family left they said goodbye to the desk person who didn’t even acknowledge them. Someone knocked on the door at 10a and asked if we were in there even though check out wasn’t till noon.
Stayed 1 night in Feb 2024

10/10 Excellent

Muhammad

Stayed 2 nights in Jan 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the desk were super helpful and friendly. Particularly, the female customer service representative was very helpful.
Stayed 1 night in Jan 2024

10/10 Excellent

Anju

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Fairfield Team on Dec 19, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Hope

Liked: Staff & service
Staff was friendly and helpful. Hotel was quiet. Location was convenient. Bed was comfortable BUT the room needed a good vacuum, the shower didn’t drain properly and the bathroom could definitely have been cleaner.
Stayed 1 night in Dec 2023
Response from The Fairfield Team on Dec 14, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of a poor stay is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent a poor stay from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

4/10 Poor

Sean

Traveled with group
Disliked: Cleanliness, property conditions & facilities
The property has continued to go down hill and is in need of updating. TV didn’t work, neighbors were having a party until midnight and front desk took no action and room service wasn’t provided during out stay. Some hotels are still using COVID “precautions “ to cut services, lay off staff yet raise rates
Stayed 2 nights in Nov 2023
Response from The Fairfield Team on Dec 14, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of a poor stay is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent a poor stay from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Kimberly

Stayed 1 night in Nov 2023
Response from The Fairfield Team on Dec 14, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Jessica

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
No thanks
Hardly could ever find a staff member at the desk and if you did, they weren’t pleasant at all. Hair and soap scum on the shower wall that had not been cleaned. Super out of date and doesn’t look clean. Not sure what the disconnect was with my room but i stayed 3 nights and literally every single time i left my room and came back, neither of my key cards would work. I had to go all the way back down to the desk and have them reprogrammed every single time, with zero explanation. Breakfast wasn’t bad, bed was comfortable enough. Overall definitely wouldn’t recommend.
Stayed 3 nights in Nov 2023
Response from The Fairfield Team on Dec 14, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of a poor stay is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent a poor stay from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

2/10 Terrible

Nadine

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
When we arrived we were told there was no room for us as they had had a water pipe break & the 3rd floor was shut down. Then one clerk told us Expedia was notified 2 days prior & Expedia should have found us another accommodation. The other clerk said the leak happened that day. I called Expedia they didn’t know anything about it & they tried to help find us a room with 2 double beds, none to be found. Fairfield found us a room at the airport another Fairfield. We arrived to find 1queen bed room available. The clerk at that hotel was very apologetic & empathetic to our experience. In the morning as we were getting ready to attend an event we go out to leave we find the sheriff’s department & fire truck blocking our car because they were there to investigate a gas leak which they found & fixed. Thank goodness! The firemen did move the truck for us & we made the event on time. There was confusion about paying for the room -I had already paid via Expedia. The hotel was clean and not too out of the way just 12 hours of what’s going on here?
Stayed 2 nights in Nov 2023
Response from The Fairfield Team on Dec 14, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of a poor stay is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent a poor stay from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from The Fairfield Team on Dec 14, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jevan

Stayed 1 night in Nov 2023
Response from The Fairfield Team on Dec 14, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and the room
Stayed 2 nights in Oct 2023
Response from The Fairfield Team on Dec 14, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Janine, CORONADO

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check-in and clean
Stayed 1 night in Oct 2023
Response from The Fairfield Team on Dec 14, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Arthur L., ALFRED

Stayed 1 night in Oct 2023
Response from The Fairfield Team on Dec 14, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Sadavia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room needed to be vacuumed, but other than that everything was PERFECT !!!!!!
Stayed 3 nights in Oct 2023
Response from The Fairfield Team on Dec 14, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jeffrey

Stayed 1 night in Oct 2023

10/10 Excellent

MELINDA M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a good variety of food available for breakfast. I've never seen so many dairy-free milk alternatives outside of a supermarket. It would have been nice to have a microwave in the breakfast area, as they served hard-boiled eggs, but that's not a deal breaker. There was also a mini-convenience store, if you don't have transportation available. The staff was friendly and allowed us to use paper plates and "silverware" for food prepared in our room. The room was clean and neat.
Stayed 2 nights in Oct 2023

6/10 Okay

Maria

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I suspect that the hotel was understaffed. We arrived to our room to see the door propped open with a hanger. Garbage in bathroom was not taken out. Probably rushed to turn around the room. When we turned on heater in room it smelled like burning dust or hair. Couldn’t use it to warm the room. Check in person was lovely and the complementary bottle of water was nice.
Stayed 1 night in Oct 2023

2/10 Terrible

Colleen

Traveled with family
We shoulders up late at night to be told we didn’t have a room. The man at the desk was very nice and apologetic and did call a manager and a room “was found “. We go to the room which was clearly never cleaned. Sheets were dirty. I had to get clean sheets and the desk and make the beds and clean bedside table which was visibly dirty!!
Stayed 1 night in Oct 2023
Response from The Fairfield Team on Dec 14, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience of a poor stay is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent a poor stay from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

4/10 Poor

Ernest

Disliked: Amenities
The update it needs to be updated. No USB ports anywhere to be plugged into. The breakfast area is too crowded with tables making it very difficult to move around. I had no cups for my coffee machine while I have a coffee machine. Was not happy at all with the place.
Stayed 2 nights in Oct 2023

8/10 Good

Marc

Stayed 1 night in Oct 2023
Response from The Fairfield Team on Dec 14, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Gerald and Julianne

Stayed 1 night in Sep 2023
Response from The Fairfield Team on Dec 14, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

jordan

Stayed 1 night in Sep 2023
Response from The Fairfield Team on Dec 14, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Thomas D.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it needs to better marked - hard to find off West Henrietta Rd
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints - we'd definitely stay there again!
Stayed 1 night in Sep 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, quick check in, room is very nice
Stayed 1 night in Sep 2023

6/10 Okay

Mark

Traveled with partner
The hotel room has not been updated in years. The bathroom floor was marred & scuffed.
Stayed 1 night in Sep 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean, quiet, nice staff. Perfect for our overnight stay.
Stayed 1 night in Aug 2023

6/10 Okay

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Aug 2023

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Location was clean. Beds were comfortable. The check in was fast efficient and friendly. The food at the breakfast was great. both pork and turkey sausages. They even had alternative milks for those of us who cannot consume dairy. That was a welcome and rare touch.
Stayed 1 night in Aug 2023

8/10 Good

michael

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not sure why but we didn't get fresh towels on our second night there but otherwise everything was ok
Stayed 2 nights in Aug 2023

2/10 Terrible

Manjira

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was double charged for the stay.
Stayed 1 night in Aug 2023

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Difficult to find driveway in. Poor signage. But property itself well kept, neat and attractive.
Stayed 1 night in Aug 2023

10/10 Excellent

Katrena

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairfield Marriott stay loved it quiet clean& pool is open free breakfast can’t complain !!!
Stayed 1 night in Aug 2023

8/10 Good

Kathleen

Stayed 2 nights in Aug 2023

10/10 Excellent

Rachelle

Stayed 1 night in Aug 2023

8/10 Good

Kristie

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Jessica

Stayed 1 night in Aug 2023

2/10 Terrible

L.

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the Fairfield Henrietta but when we tried to check in we were told they moved us to the airport. We didn’t receive any notice and the front desk clerk blamed Expedia (but they were never informed). The front desk clerk was rude and refused to let me use a phone to call Expedia. He said the amenities were the exact same so I shouldn’t complain. When we finally got to the Fairfield Airport, we found out there was no pool and the beds were double (not Queen like we booked). I called Expedia and they did their best to make it better but at that point all other hotels in the area were full. The Fairfield Airport location was mediocre at best. The room had a constant dripping sound from some sort of fan/exhaust and the cleaners did the bare minimum (there was a water bottle lid on the floor and a washcloth in the corner behind the chair). Overall, a really poor experience with Fairfield.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 7, 2023
I am so sorry to hear this. I’m so sorry we were over booked and your reservation was the one moved. We randomly select reservation and unfortunately yours was the one. We would love to make it up to you in the messenger future with a comp room from our hotel. Please let us know if you would like to receive that offer.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place !
Clean room and checkin was a breeze. Convenient to the airport.
Stayed 4 nights in Jul 2023
Response from General Manager on Jul 30, 2023
Thank you!!! For your feedback. I’m glad you liked the hotel and we hope to accommodate you in future visits. Take care

8/10 Good

Indhira

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very professional and friendly.
Stayed 1 night in Jul 2023

2/10 Terrible

Jonathan

Stayed 1 night in Jul 2023