Ratings based on 285 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
99% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location

Posted Oct 12, 2014
Pros: Breakfast was decent, staff was helpful and the hotel is near several restaurants and department stores.
Cons: Yes, do not provide blocked rooms to the soccer organization that caused so much trouble while we were there.
Overall, this was a decent hotel. The only real issues we had were 1) that the plug to the bath/shower was broken and we could not drain the water after showering and 2) There was a loud, obnoxious group of teenage soccer players who were part of a block for some type of championship. These teens were slamming doors and raising a ruckus until 1:30 in the morning. Clearly this group was not being monitored properly by their chaperones and the hotel was at a loss as to how to deal with them. It is my understanding the police had to be brought in to get these kids in line. I did complain to the front desk and a refund was offered, although I declined as I felt they did their best under the circumstances. Hopefully they will no longer provide blocks to this organization.
5 out of 5
Recommended
for Everyone
by A verified traveler from FLORIDA

one nice week

Posted Aug 18, 2014
Pros: location, hotel staff
Cons: the fridge made to much noise
Location: i did not rent a car, it was easy for my friends and family to pick me up.liked PASTA VILLA ITALIAN RESTAURANT WITH WALKING DISTANCE AS WELL AS SUB
i was visting my family and friends. i was born and raised in rochester. the hotel is centrally located for me, because if you know rochester the genness river cuts the city in half so we have east side and west side. the best I can say the hotel staff were very accomadating as well as friendly making for a confortable stay.the complimentary breakfest was fantastic with a generous varity. i was very satisfied with the whole week staying there..
5 out of 5
Recommended
for Everyone
by A verified traveler from jamestown, ny

Nice stay

Posted Aug 15, 2014
Hotel was clean, quiet and comfortable. Staff was friendly and accommodating.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean hotel, reasonable

Posted Aug 12, 2014
Pros: Everything was great.
Location: Museum of play is not far by - easy to get to. Big shopping not far either.
Great staff, facilities and breakfasts. Close to shopping and attractions.
5 out of 5
Recommended
for Families
by Jean from Toronto

Posted Jul 15, 2014 on Hotels.com
Clean, friendly staff. A very nice comfortable stay.
5 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Jul 2, 2014 on Hotels.com
3 out of 5
Recommended
by A verified traveler

Exercise equipment needs fixing

Posted Jul 2, 2014 on Hotels.com
We were put in a handicapped room without being told. We had to figure out why the room was as it was by ourselves.
5 out of 5
Recommended
for Personal Event
by Ann from Saratoga

Posted Jun 29, 2014 on Hotels.com
great place to stay, I would definitely go back
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Jun 24, 2014 on Hotels.com
5 out of 5
Recommended
by Tom from Florida

Great Location

Posted Jun 16, 2014 on Hotels.com
This is a very nice Hotel. There are restaurants close in the area, but a particularly good one directly across the street.