Courtyard

Reviews of Hampton Inn & Suites Rochester/Victor

2.5 out of 5
Hampton Inn & Suites Rochester/Victor
7637 New York State Route 96, Victor, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 605 out of 935 reviews" "
Rating 8 - Good. 251 out of 935 reviews" "
Rating 6 - Okay. 58 out of 935 reviews" "
Rating 4 - Poor. 11 out of 935 reviews" "
Rating 2 - Terrible. 10 out of 935 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

John, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024

8/10 Good

Gail, Winfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the pool area and hot tub.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Gail,Thank you for staying at Hampton Inn & Suites Rochester/Victor. We appreciate your feedback. We are happy to hear about your great experience. Our team members are always there to help you in any way possible. We are delighted to hear that your stay met your expectations. Thank you again for your review. It would be wonderful to see you again soon.Sincerely,Toni LyndGeneral Manager

10/10 Excellent

Ricky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay!!
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Ricky,Thanks for returning to Hampton Inn & Suites Rochester/Victor. It's always a pleasure to welcome you to our hotel, and we trust you had another comfortable stay. Come back soon!Sincerely,Toni LyndGeneral Manager

8/10 Good

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Mark, Holmes

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful hotel with great staff. The pool and hot tub were a hit with our grandkids. The breakfast in the lobby area was a hit with everyone.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 13, 2024
Dear Mark,Your perfect rating and kind words keep us going strong. Thank you for sharing your wonderful experience and letting us know you enjoyed our attentive service and all the comfort and amenities we provide our guests. Welcoming you back would be an honor, so please return soon for another fantastic time.Sincerely,Toni LyndGeneral Manager

8/10 Good

Mark

Traveled with partner
Liked: Amenities
Was please with the night attendant when I was there. I believe his name was Larry, but I’m bad with names so I apologize if I got it wrong. He was very professional and helpful on the occasions I needed something additional. Even tried to tip him on my way out Sunday morning but he said thank you but declined it.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 13, 2024
Dear Mark,Thank you for your great review. At Hampton Inn & Suites Rochester/Victor, we work hard to offer high-quality service to every guest, and we will make sure to share your compliments with Larry to give him the recognition that he deserves. It was a pleasure having you here, and we hope you return soon!Sincerely,Toni LyndGeneral Manager

10/10 Excellent

Bethany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thoroughly enjoyed our stay! Staff was energetic, positive, and attentive. Larry made our arrival extremely welcoming and very easy. Pool and Hot tub were in great condition. We very much appreciated the complimentary bottled water with our stay! Room was a nice size and very clean. Would absolutely stay here again.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Bethany,We want everyone who stays at Hampton Inn & Suites Rochester/Victor to have an excellent visit, so we're happy to hear we succeeded with you! It's great to know that our friendly staff, inviting pool, and clean rooms helped make your visit memorable. Please come see us again soon.Sincerely,Toni LyndGeneral Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Lori

Liked: Cleanliness
Room 220 is right behind the elevator which is extremely loud. The coffee and towels in the room were not replenished from the previous guest. There was a hockey tournament so the pool and hot tub were packed with kids. Not the hotels fault but we did not use either amenity because of this. We also did not have breakfast because it was packed.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 10, 2024
Dear Lori,We always appreciate feedback from our guests, and we're happy to see aspects of your stay were pleasant. However, we apologize for any issues with noise and the coffee. Our staff is always happy to show you other available rooms and provide additional coffee supplies. Should you be in the area again, we hope you'll come back to see us.Sincerely,Toni LyndGeneral Manager

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from General Manager on Mar 10, 2024
Dear Vincent,We're delighted you enjoyed your stay at Hampton Inn & Suites Rochester/Victor! Please come see us again soon.Sincerely,Toni LyndGeneral Manager

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful and comfy. A quaint place to stay. Loved the indoor hot tub and pool. The breakfast was delicious. Will be back
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
Dear Sandra,From our comfortable accommodations to our tasty breakfast, we're so happy to know that you enjoyed everything about your time with us. Your perfect rating means the world to us and we hope to see you again soon. Sincerely,Toni LyndGeneral Manager

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Great for a quick overnight stay.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 3, 2024
Dear Kristin,It was a pleasure hosting you while you were in town. We're glad you enjoyed your visit, and we look forward to seeing you again the next time you're in the area.Sincerely,Toni LyndGeneral Manager

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the suite with 2 double beds, the peace, and the proximity to the Pinnacle Athletic facility.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 28, 2024
Dear Barbara, We're thrilled to hear that you loved your suite and that our great location added to the convenience of your visit. Your comfort is our priority, and we're grateful for your kind words. We look forward to welcoming you back for another peaceful stay.Sincerely,Toni LyndGeneral Manager

10/10 Excellent

Joshua

Stayed 1 night in Feb 2024

10/10 Excellent

Jonathan

Stayed 1 night in Feb 2024

10/10 Excellent

Jessica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the suite we did! We plan on coming back again. Very convient for the Museum of Play and other attractions.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 25, 2024
Dear Jessica,We're thrilled you loved your suite and plan to return! It's fantastic to hear our location made your visit to the Museum of Play and other attractions convenient. We eagerly look forward to welcoming you back for another memorable stay.Sincerely,Toni LyndGeneral Manager

8/10 Good

Nida

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has a great plaza in front of the hotel. Coffee the lobby is amazing. Great choices for breakfast. Pool is well maintained. Hot tub wasn’t really hot, but other than that it was great.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 25, 2024
Dear Nida,It's always a pleasure hearing from our guests. We're glad our tasty breakfast, inviting pool, and relaxing plaza area helped make your visit memorable. The next time you're in town, please come see us again.Sincerely,Toni LyndGeneral Manager

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Our kids loved the swimming pool.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 23, 2024
Dear Kathy,It's wonderful to know that you and your family had a great time with us overall. We're so happy to hear that our pool was a hit with your kids. Thank you so much for the five-star rating and we hope you will consider joining us again in the future. Sincerely,Toni LyndGeneral Manager

8/10 Good

Jackie

Stayed 2 nights in Feb 2024

10/10 Excellent

Luke

Stayed 1 night in Feb 2024

2/10 Terrible

Michelle

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tub was not hot, the toilet was clogged and didnt get maintenance sent up , instead had us get a plunger to fix it and plunger didnt work
Response from General Manager on Feb 20, 2024
Dear Michelle,We appreciate your feedback. Please accept our apologies for any issues with the hot tub and toilet as well as for any disappointment with how these matters were handled. It's clear we missed the mark in providing you with the level of accommodations you deserve, and we'll look into your comments further. Should you be in the area again, we'd be grateful for the chance to provide you with a more positive experience.Sincerely,Toni LyndGeneral Manager

8/10 Good

Jessica

Stayed 1 night in Feb 2024

10/10 Excellent

Frieda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was real nice. I had a little issue with my room, and the guy, wish I new his name, was exceptional! Would stay again!
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 13, 2024
Dear Frieda,It was a pleasure hosting you at Hampton Inn & Suites Rochester/Victor! We're glad our friendly staff was able to assist with all your needs, and we hope to see you again soon.Sincerely,Toni LyndGeneral Manager

10/10 Excellent

Luis Miguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 11, 2024
Dear Luis,It was wonderful that you took the time to leave a review of your recent stay at Hampton Inn & Suites Rochester/Victor! We were ecstatic to hear that you loved how conveniently we are located and how close we are to stores. We hope to get the chance to give you an even better experience on your next trip to Victor!Sincerely,Toni LyndGeneral Manager

6/10 Okay

Lori

Traveled with family
Liked: Cleanliness, amenities
Heat was not working in our room
Stayed 1 night in Feb 2024
Response from General Manager on Feb 6, 2024
Dear Lori,Thank you for taking the time to share your concerns with us. We hope that you were able to reach out to our front desk during your stay as they are ready to assist with any concerns. Regardless we will be sure to discuss your feedback with our team so this does not occur again. Please join us again so we can show you a much better experience.Sincerely,Toni LyndGeneral Manager

10/10 Excellent

michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff are nice and helpful
Stayed 1 night in Feb 2024
Response from General Manager on Feb 6, 2024
Dear Michael,Thank you for your kind words. We take pride in providing a welcoming environment and assistance whenever needed. We look forward to welcoming you back to Hampton Inn & Suites Rochester/Victor for another pleasant stay.Sincerely,Toni LyndGeneral Manager

10/10 Excellent

Fraser

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay here, clean room, friendly staff, and bed was somewhat comfortable. The only negative would be the breakfast was just ok, but do like the fact that it is included with your stay
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 3, 2024
Dear Fraser,It is terrific that our spotless rooms and friendly service left a positive impression on you, and we trust you rested well during your stay. Your feedback regarding our breakfast is greatly appreciated and will be shared with our leadership team to determine where we can make improvements. Our team at Hampton Inn & Suites Rochester/Victor would love to host you again, so please revisit us the next time your travels bring you to the area!Sincerely,Toni LyndGeneral Manager

8/10 Good

Jenna

Stayed 1 night in Jan 2024

10/10 Excellent

Deborah A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This will be my go to anytime I’m in the Rochester area. Throughly enjoyed my stay.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 12, 2024
Dear Deborah,We're proud to be your new go-to hotel in the area, and we're so pleased you enjoyed your visit. The next time you're in town, please come see us again at Hampton Inn & Suites Rochester/Victor!Sincerely,Toni LyndGeneral Manager

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect little pool for the kids and the room was clean .
Stayed 1 night in Dec 2023
Response from General Manager on Jan 12, 2024
Dear Kevin,Thank you for taking the time to let us know about your stay at Hampton Inn & Suites Rochester/Victor. It is fantastic to hear that your kids were able to enjoy some time playing in the pool and that your room was clean and comfy. Our team looks forward to welcoming you back in the future. Sincerely,Toni LyndGeneral Manager

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Allen

Stayed 2 nights in Dec 2023

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast. Close to freeway and major shopping centre
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 2, 2024
Dear Dave,Many thanks for taking the time to share your experience with us. We're delighted our excellent location suited your needs well and that you started your day off right with our delicious breakfast offerings. It was a pleasure having you here, and we hope you return in the future. Sincerely,Toni LyndGeneral Manager

10/10 Excellent

Christopher

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved pool hot tub and breakfast
Stayed 1 night in Dec 2023
Response from General Manager on Jan 2, 2024
Dear Christopher,Thank you for your excellent review! We're delighted you loved our pool, hot tub, and breakfast offerings. It's wonderful that these amenities contributed positively to your experience with us. We look forward to welcoming you back to Hampton Inn & Suites Rochester/Victor for another enjoyable stay!Sincerely,Toni LyndGeneral Manager

10/10 Excellent

Georganne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was friendly, quick and efficient. Pool and hot tub are outstanding. Room is large and clean. Couldn't ask for a better experience
Stayed 1 night in Dec 2023
Response from General Manager on Dec 30, 2023
Dear William,Thank you! Our team works hard to ensure our guests have a perfect visit so they will be thrilled to read all of your kind comments. We look forward to welcoming you back to Hampton Inn & Suites Rochester/Victor and impressing you once again. Sincerely,Toni LyndGeneral Manager

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ended up not swimming or using the hot tub but we did check them out and they looked very nice! We loved the hot breakfast buffet! So many options! We forgot things in our room and the staff was able to locate one of them and brought it to the front desk, they were very kind and understanding. Had a great experience will definitely be staying there again!
Stayed 1 night in Dec 2023
Response from General Manager on Dec 27, 2023
Dear Kathleen,Thank you for taking the time to share your thoughts with our team. We are glad that we could be of assistance during your stay. To know that you enjoyed the most important meal of the day with us makes us ecstatic. We look forward to showing you another perfectly rated experience. Sincerely,Toni LyndGeneral Manager

10/10 Excellent

John, Stoughton

Stayed 1 night in Dec 2023

10/10 Excellent

Ida

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When my husband lay down on the bed it flipped up in the air and nearly overturned. We investigated and there was a screw loose and an iron piece of the frame had fallen off. There was a grape rotting under the fridge. The toilets don’t flush well and ours got stopped up even though we didn’t put anything inappropriate into it. The pool and staff were wonderful however.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 23, 2023
Dear Ida,Thank you for taking the time to review your recent stay with us. We're so pleased you enjoyed our sparkling pool and that our hospitable team left a memorable impression on you. However, it is unfortunate that our accommodations left much to be desired overall. We will discuss your concerns internally, as feedback always helps guide future decisions. It would be our pleasure to have you stay with us again.Sincerely,Toni LyndGeneral Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t find kinder staff anywhere. Clean, comfortable. Great stay
Stayed 1 night in Dec 2023
Response from General Manager on Dec 23, 2023
Thank you for your fantastic feedback! We're thrilled that our team's kindness stood out during your stay and that you found our hotel well-kept and comfortable. We pride ourselves on our hospitality and guest comfort, so your compliments are greatly appreciated. It was a pleasure to have you stay with us, and we look forward to welcoming you back to Hampton Inn & Suites Rochester/Victor for another excellent experience!Sincerely,Toni LyndGeneral Manager

10/10 Excellent

Wilma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and well appointed hotel. Excellent breakfast. The only improvement suggestion is bed sheets! The fitted bed sheet was too small and slipped off in the night.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 23, 2023
Dear Wilma,We are delighted that you were able to spend some time with us! It's great to know that our hospitable team left a good impression on you, and we're thrilled you started your days off right with our delicious breakfast offerings. Your feedback about the fitted sheet will be shared with our team, as we are always seeking new ways to improve. Thank you for your wonderful review, and we hope you return soon. Sincerely,Toni LyndGeneral Manager

10/10 Excellent

Anne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing, you could tell they had a good working relationship. They made Christmas fun for kids by hiding an elf to find and had a hot chocolate table at night. Breakfast was Great with hot oatmeal and not your typical plain scrambled eggs but omelette. Would stay another night if our flight wasn’t leaving so early from Syracuse.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 11, 2023
Dear James,Thank you for taking a moment to share your experience with us! We're thrilled our dedicated team's warm hospitality left such a memorable impression; they're our greatest strength. Receiving recognition for our delicious breakfast offerings is always appreciated as well. Take care, and know we'd be delighted to welcome you back anytime your plans bring you this way!Sincerely,Toni LyndGeneral Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

king chen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is quiet and convinient to access to Rochester. I am most impressed that they serve breakfast at 6 am Sunday morning. I am an early riser. We had a extra quest who came in at the last moment. The sleeping sofa in our came in handy. The front desk was prompt to bring us an extra blanket. I wish that we can use their gym and in door swimming pool. We came in too late and needed t get to Rochester early Sunday morning. If I can get in at 4 pm, I would like to use their gym. It is a very nice hotel.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 6, 2023
Thank you for staying with us at Hampton Inn & Suites Rochester/Victor and for your fantastic review! We are thrilled you enjoyed our comfortable accommodations, tasty breakfast, and convenient location. Again, thanks for your feedback, and we want to invite you back anytime.Sincerely,Toni LyndGeneral Manager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a truly lovely place to stay. . . I will be there again when I need to go to Rochester!
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 6, 2023
Dear Maria,Thank you for your kind words! We're delighted to hear you had a truly lovely stay. We look forward to welcoming you back when you're in Rochester again. See you soon at Hampton Inn & Suites Rochester/Victor! Sincerely,Toni LyndGeneral Manager

8/10 Good

Ambre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, property was decent and the staff was friendly. You could tell this was an older hotel and our room was outdated and definitely showed signs of age and use. Shower/ bathroom was dingy and hot water took forever and water pressure was lackluster.
Response from General Manager on Nov 29, 2023
Dear Ambre,Thank you for choosing Hampton Inn & Suites Rochester/Victor to host your visit. It is great to hear that you found our staff to be friendly and helpful, and we want you to know there is always a member of our maintenance team available to assist you with any issues you may encounter. We hope you will come back and see us again in the future, we want to meet and exceed your expectations. Sincerely,Toni LyndGeneral Manager