Ratings based on 93 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 30, 2014
Very nice, quiet at night. Hotel staff very helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Florida

Nice clean hotel, but did not have an elevator.

Posted Jun 28, 2014
We stayed in a building adjacent to the main building. The main building does have an elevator to reach the second floor. However, the building where we stayed did not have one. As a result, getting any heavy luggage to the second floor proved to be a bit difficult. Overall, our experience was very good, but next time we would request a room in the hotel's main building.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very clean, very nice

Posted May 26, 2014
Pros: Cleanliness
Cons: When the construction is complete, the experience will be perfect.
Location: We where in town for a graduation at Rochester Institute of Technology.
Rooms are very clean and comfortable. Breakfast was very nice!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel good location to downtown

Posted May 25, 2014
Good location to downtown. Easy to find from downtown. Breakfast was good with fresh food. Overall, a comfortable hotel.
3 out of 5
by A verified traveler from st louis

Thin walls , nice employees

Posted May 23, 2014
Business trip. Nothing special but the employees were all very hospitable. The walls are thin. Could hear people across the hall and the people walking around upstairs
2 out of 5
by Happytraveler from NY

NOISY!!!!

Posted Feb 18, 2014
Pros: It was clean.
Cons: GET SOME SOUNDPROOFING! And different heaters!
Location: Close to colleges and main road into Rochester, NY.
The room was smaller than expected - The bathroom door almost touched the bathroom sink and you had to shut door to see shower. It was clean. The heater was VERY noisy cycling!! To make matters worse-the people upstairs sounded like they were going to fall thru floor onto us-heard EVERYTHING they said including their tv on til 3am! NOISY and small. No sleep =(
4 out of 5
Recommended
for Personal Event
by A verified traveler

Great Hotel, Friendly Staff!

Posted Dec 13, 2013 on Hotels.com
I stayed at this hotel while visiting Nazareth College. The hotel was in a great location, close to Naz, Wegmans, and several restaurants. The staff at this hotel were extremely friendly, helpful, and accommodating. The rooms were what you would expect from a Holiday Inn, comfortable but nothing fancy. The continental breakfast was tasty and convenient.
3 out of 5
Recommended
for Everyone
by Jorge

Posted Dec 3, 2013
Pretty constable room, just was not not able to get the rest I was looking for because lack of "kids control" of other room in same floor. Kids were playing and making noise all over the floor, had to contact front desk but did not solve the problem :( ...
3 out of 5
Recommended
for Families
by Jess from MA

Not overly impressed

Posted Nov 30, 2013 on Hotels.com
The hotel was clean and well kept, with friendly staff. However the bed was terribly uncomfortable and squeaky. The walls were very thin and you could easily hear other guests in their rooms and the hallways. The continental breakfast was rather disgusting, I'd recommend eating your breakfasts at simply crepes instead. One nice feature was that the window open news about an inch. This was helpful when airing the room out. Be aware that GPS will not guide you to the hotel but to a nearby parking lot either behind or next door. It is very difficult to get into and out of the hotel because of the traffic patterns as well. Stay at the holiday inn in rochester/Greece instead. Much better value.
3 out of 5
by Pat from Winston-Salem, NC

Convenient location

Posted Nov 23, 2013
Pros: Location, lobby, good wireless, clean room
Cons: Breakfast, mattresses
Location: Close to highway, grocery and other shopping
The bed was hard as a rock!! No give in the mattress at all. I was there for 5 nights and ached every morning when I woke up. Staff told me that was the kind of mattresses they use there. I won't stay there again... Also, have stayed at many Holiday Inn Express locations, and this breakfast was the worst I have seen. Food sat for a long time with no attention, so sausage gravy was gross and eggs were dried out.