Reception

Reviews of Homewood Suites Rochester Henrietta

3 out of 5
Homewood Suites Rochester Henrietta
2095 Hylan Dr, Rochester, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 277 out of 526 reviews" "
Rating 8 - Good. 146 out of 526 reviews" "
Rating 6 - Okay. 58 out of 526 reviews" "
Rating 4 - Poor. 28 out of 526 reviews" "
Rating 2 - Terrible. 17 out of 526 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Grace

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Kate on Apr 24, 2024
Thank you for taking the time to post a review of your stay with Homewood Suites. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip to Rochester.

8/10 Good

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved lobby and dining interior design. It is very welcoming and bright.
Stayed 1 night in Apr 2024
Response from Kate on Apr 22, 2024
Thank you for taking the time to post a review of your stay with Homewood Suites. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip to Rochester.

10/10 Excellent

John

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Property was nice, we stayed because my wife was having surgery. It was quiet and easily accessible inside. Down side was they had construction so we couldn't drive up to door or park close .
Stayed 2 nights in Apr 2024
Response from Kate on Apr 22, 2024
We are happy to hear that you enjoyed your stay with us at Homewood Suites. We truly want our guests to find comfort at our hotel. Thank you for staying with us and thank you for taking the time to let us know how your stay was. We hope that when you are in the Rochester area you will stay with us again.

2/10 Terrible

Kimberly, East Durham

I contacted both Expedia as well as Hilton about my horrible experience. I didn’t stay at hotel because of front desk clerk Shane as I felt unsafe returning to the hotel.
Stayed 1 night in Apr 2024
Response from Kate on Apr 16, 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each stay. Thank you very much for bringing your concerns to our attention.

2/10 Terrible

nick

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property was quiet and easy. Toilet paper dispenser broke off and fell on my foot. Bedroom fan and light didn’t work. The biggest complaint was the landscapers outside my room at 7:45am. It sounded like lawn mower wars and engulfed the room with combustion fumes from their equipment. The manager was happy to compensate and the Hilton team got me transferred to another Hilton property that was in better shape. No chance of a landscape crew in the city as well.
Stayed 2 nights in Apr 2024
Response from Kate on Apr 12, 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each stay. Thank you very much for bringing your concerns to our attention.

10/10 Excellent

Willis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The persons at check in were great to deal with.
Stayed 4 nights in Apr 2024
Response from Kate on Apr 12, 2024
Thank you for taking the time to post on your recent stay with us at Homewood Suites. I am happy to hear you enjoyed your stay and your check in experience. We look forward to having you back as our guest and hope to see you soon!

4/10 Poor

Kelecia, Lancaster

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The refrigerator was dirty. Lien on sofa bed filthy. Property out dated. Hallway carpet need cleaning. Dishes in dishwasher. Dirty
Stayed 4 nights in Mar 2024
Response from Kate on Apr 1, 2024
Thank you for leaving a review. I am truly sorry you didn't have a pleasant experience when staying with us. We strive to make sure each guest has a memorable experience, and we didn't do that for you. I will share your comments with our housekeeping staff so we can improve. I hope you'll give us another chance in the future.

10/10 Excellent

Milagros

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious, clean and friendly.
Stayed 1 night in Mar 2024
Response from Kate on Apr 1, 2024
We are happy to hear that you enjoyed your stay with us at Homewood Suites. We truly want our guests to find comfort at our hotel. Thank you for staying with us and thank you for taking the time to let us know how your stay was. We hope that when you are in the Rochester area you will stay with us again.

8/10 Good

shavonna toccara conquest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Kate on Apr 1, 2024
I appreciate you taking the time to tell us about your experience. Your satisfaction and continued trust are our top priorities. I look forward to showing you that we are continuously working hard to make sure each visit meets your expectations and our high standards.

6/10 Okay

KEVIN

Traveled with family and small children, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Property was fine, a bit dated, but still had everything needed. Main reason I booked was pool for the kids. When we showed up the pool was closed. I guess they had an incident the night before, but was told the pool would be open within an hour. 3 days later when we checked out it still wasn't open. Every time I asked was told I have no idea what's going on, its closed. When I asked about a credit for the pool being closed was told contact Expedia.
Stayed 2 nights in Mar 2024
Response from Kate on Mar 27, 2024
Thank you for your review. We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all our guests.

10/10 Excellent

Rose

Liked: Cleanliness, amenities, property conditions & facilities
Room was nice and great breakfast.
Stayed 1 night in Mar 2024
Response from Kate on Mar 26, 2024
Thank you for your recent stay with Homewood Suites and for taking the time to review the hotel. We appreciate the outstanding review, and the kind comments you have mentioned. We are happy that you enjoyed your stay with us. We hope to see you on your next visit to Rochester.

8/10 Good

Karumbaiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kate on Mar 26, 2024
We are happy to hear that you enjoyed your stay with us at Homewood Suites. We truly want our guests to find comfort at our hotel. Thank you for staying with us and thank you for taking the time to let us know how your stay was. We hope that when you are in the Rochester area you will stay with us again.

6/10 Okay

Opal

Traveled with family
Bathroom toiletries were not refilled-specifically body wash
Stayed 1 night in Mar 2024

8/10 Good

Courtney

Stayed 1 night in Mar 2024
Response from Kate on Apr 5, 2024
Thank you for your review of the hotel. I'm happy to hear that you enjoyed your accommodations, and we hope to see you again very soon at Homewood Suites.

6/10 Okay

Debbie

Liked: Staff & service
Disliked: Property conditions & facilities
Nice staff; decent rooms. Hotel was being renovated and there was no warning about that when we booked. Pool was cold
Stayed 2 nights in Mar 2024

8/10 Good

Jennyfer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. The staff was friendly and professional.
Stayed 1 night in Feb 2024

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Sarah

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Dirty hotel! In room : Unwashed blood spots on comforted, mirrors not wiped, cobwebs around mirror. In hotel areas : floors not cleaned from night before (or longer), pool area not clean. Breakfast was typical of a free breakfast, just fine. Beds are comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

Christine

Stayed 1 night in Feb 2024
Response from Kate on Mar 26, 2024
Thank you for the outstanding review of your recent stay at Homewood Suites.

8/10 Good

Shyron

Liked: Staff & service, property conditions & facilities
Unlisted Room Deposits
Stayed 3 nights in Feb 2024

8/10 Good

Roger R.

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jeff

Stayed 3 nights in Feb 2024
Response from Kate on Mar 26, 2024
Thank you for your outstanding review of the hotel. I'm happy to hear that you enjoyed your accommodations, and we hope to see you again very soon at Homewood Suites.

10/10 Excellent

Lisa, Emeryville

Stayed 2 nights in Feb 2024
Response from Kate on Mar 26, 2024
Thank you for your outstanding review of the hotel. I'm happy to hear that you enjoyed your accommodations, and we hope to see you again very soon at Homewood Suites.

8/10 Good

Eunice

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and staff was friendly
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa, Emeryville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A very comfortable stay! Would stay here again.
Stayed 2 nights in Feb 2024

8/10 Good

earl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jashlyn

Stayed 1 night in Jan 2024

10/10 Excellent

Angelina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024

10/10 Excellent

Christy, McMurray

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my favorites places to stay when visiting the area!
Stayed 1 night in Jan 2024

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty darn good
Everything was pretty darn good. If I could recommend anything larger sized TV screens would be nice.
Stayed 1 night in Jan 2024

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again.
The facility was in great condition. The staff were very pleasant and accommodating. The most impressive thing was how the temperature in the room remained relatively constant through the night.
Stayed 2 nights in Jan 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service
Staff, lovely...especially Che. Room was great, excellent sleep. Checkout was seemless. Great place.
Stayed 1 night in Jan 2024

8/10 Good

Anthony

Stayed 7 nights in Dec 2023

10/10 Excellent

Tracie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed with the hotel. The rooms are very large and spacious, the beds super comfortable and very clean. The free breakfast in the morning was better than most buffets you pay for! We only stayed one night but I would stay here again anytime and would recommend it to anyone
Stayed 1 night in Dec 2023

2/10 Terrible

Esther

Disliked: Staff & service
Our room wasn’t ready at check in time. Wasn’t going to be ready for a long time. This was very disappointing since we have a baby who needs to sleep
Stayed 1 night in Dec 2023

10/10 Excellent

Nelson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
My family and I had a great stay, nice clean room, friendly staff and a very nice hotel overall
Stayed 3 nights in Dec 2023

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

David

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

C

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Room had a terrible smell - no silverware - found all The dishes in the dishwasher not wash or cleaned - that was part of the smell
Stayed 4 nights in Dec 2023

6/10 Okay

Andre

Stayed 4 nights in Nov 2023

10/10 Excellent

Janis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Daryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Good shopping within a short drive.
Stayed 5 nights in Nov 2023

8/10 Good

Parinita

Traveled with family
Liked: Staff & service
Stayed 3 nights in Nov 2023

8/10 Good

Alice

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023