Ratings based on 1,018 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
83% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.3 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Orleans

Very nice classic hotel. Staff friendly &helpful.

Posted Sep 20, 2014
Pros: Location and staff
Connected to Mayo Clinic in downtown Rochester. Convenient to shops and restaurant. Rooms are clean and efficient. Everyone on the staff made an extra effort to see that needs and wishes were met. Location
4 out of 5
Recommended
for Other
by A verified traveler from Toronto

Convenient location in Rochester

Posted Sep 20, 2014
Pros: Room was comfortable, restaurant offered solid breakfast choices. Staff were uniformly friendly and accomodating.
Cons: Minor touch-ups in room, mostly cosmetic. Only one phone, at bedside. WiFi in room was AWFUL, not reliable at all, needed to use lobby WiFi instead.
Location: Directly across from Mayo Clinic downtown. Nearby restaurants were good to excellent: Vittorias, Michaels and Pescara.
I had appointments in the Rochester downtown core, the Kahler Grand was conveniently located close to the Mayo Clinic, and within easy walking distance of the four or five restaurants of any distinction. The room was clean enough, but could have benefited from some renovation. A patch of wallpaper needed repair, but the bed was comfortable enough. Hallways and common areas were clean, the overall ambience was quiet.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Perfect place to stay if you are visiting Mayo

Posted Sep 19, 2014
Pros: Location, staff, amenities
Cons: Rooms are due for an update, but they are very clean.
I visit the Mayo Clinic every couple of years and always stay at the Khaler Grand. The hotel location and staff can't be beat. The rooms are due for an update, but they are clean, comfortable and serve their purpose.
2 out of 5
by A verified traveler from e

Historic doesn't mean a motel type of amenities

Posted Aug 23, 2014
Cheap amenities. Old, very old fixtures, sticky closet sliding door. How much more cod it cost to have decent toiletries. They seem to have a monopoly in Rochester - so who cares about staying with times. Will never stay H here again
Comment from Hotel Management
Aug 26, 2014 by Christy, Hotel Management
Dr. M, Thank you for taking the time to let us know about your recent stay with us in Rochester. We apologize for your stay not meeting your expectations. Our property is undergoing constant changes in order to make our rooms more comfortable for our guests. We hope you will stay with us on your next visit to Rochester. Again, thank you for your time. Christy Harris Director of Housekeeping
5 out of 5
Recommended
for Everyone
by A verified traveler from B

Nice place, quiet and comfortable

Posted Aug 21, 2014
I had a pleasant stay , the staff was very helpful ; ideal for people who had business or activities related to mayo clinic . The area where hotel is at is very clean, there are plenty of shops and restaurants, the direct connection to other buildings and civic center is very helpful and practical
2 out of 5
by A verified traveler from Alberta, Canada

Old tired hotel

Posted Aug 18, 2014
Pros: The hotel is in a great location for a visit to the Mayo Clinic
Cons: NEVER book an economy room!!!
Location: Plenty of good restaurants but not much else in the area
This hotel is well suited if you are visiting the Mayo Clinic, and does have nice rooms but if you book thru Expedia, they give you the 'Economy' room. The economy room is only suited for one person, the shower is barely big enough to turn around in and the sink is not in the bathroom itself, is in the room as a separate fixture. This is VERY inconvenient if you are not feeling well. Also, the walls are very thin and you can easily hear the next suit talking!!!
Comment from Hotel Management
Aug 23, 2014 by Christy, Hotel Management
Mr. Warren, Thank you for taking the time to let us know about your experience during your visit with us in Rochester. We have many different room types here at the Kahler Grand. On your next visit, please contact our on property reservations department directly and we will be able to find a room to meet all of your needs. Thank you again for your time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 15, 2014
Pros: Beautiful hotel. Clean. Friendly staff. Excellent location. Clean. Good price through Expedia. Thoroughly enjoyed our stay at this hotel.
Cons: Parking was full. Had to park at Graham parking garage and walk through the subway. Rooms were clean but tight quarters.
Location: Right in the heart of activity. Convenient to shopping and resaurants. Next door to Gonda and Mayo Clinic. EXCELLENT location for all.
Excellent experience. Visited Kahler during follow up at Mayo Clinic. Their restaurant was closed for work, but they recommended Pescara, just a few blocks away. It was excellent. Had after dinner drinks and breakfast at the other two Kahler hotel restaurants. Very good. Best thing about this place is the convenient location. It is right next to Gonda/Mayo Clinic/Mayo Hospital and right in the middle of excellent restaurants and shopping.
1 out of 5
by A verified traveler

Old and Dirty

Posted Jul 21, 2014
Sink was in bedroom. No blanket. View was wall of brick building. Key card lock worked half the time. Room was not cleaned and needed to ask multiple times to get done. Front desk failed to coordinate ground transportation.
Comment from Hotel Management
Sep 20, 2014 by Christy, Hotel Management
Dear CEO, When you book a hotel stay, you have certain expectations for your stay and we have failed. I have passed along your comments regarding the lack of Housekeeping service and Front Desk assistance to the department managers so they may address these issues with their staffs. As this is an older hotel we do have rooms that are not your typical, modern hotel room. Our reservations department is able to find you a perfect room for all of your needs. Being that this property is older, we are constantly undergoing improvements. We just completed changing out all of our guest rooms locks and they have been working wonderfully. We look forward to seeing you on your next visit tot Rochester. Thank you again for your time. Christy
2 out of 5
by A verified traveler from michigan

expensive

Posted Jul 15, 2014
Pros: the closeness to the clinic
Cons: when you are paying that much even a discount at a restaurant would be ok
Location: very close to clinic
I thought the motel was very dated and very few amenities. No breakfast, had to climb quite a few steps to get to pool area, no good lighting in bathrooms which were very small
4 out of 5
Recommended
for Everyone
by A verified traveler from Buford

Mayo Clinic Trip

Posted Jul 13, 2014
Right across the street from Mayo. Room was small but clean and comfortable. Staff were great and helpful. Nice little square adjacent with sidewalk cafe's and shops. Grocery store in walking distance. Only problem was shower which ran hot and cold. Overall, for an 80 year old hotel, excellent. If you're looking for luxury baths and large suite type room, stay elsewhere.