Iron/ironing board, free WiFi, bed sheets, alarm clocks

Reviews of Microtel Inn by Wyndham Henrietta/Rochester

2 out of 5
Microtel Inn by Wyndham Henrietta/Rochester
905 Lehigh Station Road, Henrietta, NY

Reviews

4.8
Rating 10 - Excellent. 93 out of 1005 reviews" "
Rating 8 - Good. 128 out of 1005 reviews" "
Rating 6 - Okay. 197 out of 1005 reviews" "
Rating 4 - Poor. 215 out of 1005 reviews" "
Rating 2 - Terrible. 372 out of 1005 reviews" "

4.6/10

Cleanliness

6.0/10

Staff & service

4.6/10

Amenities

4.4/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

10/10 Excellent

raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Horrible bed. Toast or creal for breakfast
Stayed 1 night in Mar 2024

6/10 Okay

daniel

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
the door we were told to enter, #6 was unoperational. we asked 4 employees how to get in. not 1 of them spoke english!! the paint was peeling from bathroom walls. the tub was clogged, possibly from the peeling paint above tub. the towels were stained. and we were awoken to a hallway full of state troopers concerning some sort of altercation.
Stayed 1 night in Mar 2024

2/10 Terrible

Chris

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom, beds, walls, actually everything was dirty. There was a smell. And there was a leftover sub, blue cheese and half consumed rootbeer left in fridge. All together a bad experience and this place shoukd not be recommended.
Stayed 1 night in Mar 2024

2/10 Terrible

Francia

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I made the mistake of boking this hotel for my son to attend RIT for a fair. Unfortunately, all of the hotels close to school were mostly booked or incredibly expensive. First thing he told me, was the smell at the entrance. My son said it was indescribable (bad). Room was old, outdated and dingy. Needless to say, I will not be booking this hotel again.
Stayed 3 nights in Mar 2024

2/10 Terrible

Michael

Disliked: Staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Anna

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Employees were very nice and helpful. Property itself was run down, but a good price. Out of some breakfast food at 6:00am and no bowls. Otherwise, got a good nights sleep so can’t complain
Stayed 1 night in Feb 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

6/10 Okay

Teri

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was so dirty, the bedding was so old, the pillows were so flat. I left within 2 hours. And
Stayed 1 night in Feb 2024

6/10 Okay

Ron

Disliked: Amenities, property conditions & facilities
You get what you pay for! This was an inexpensive option. The property is showing its age. The rooms are small and need a major refresh. The staff were fine (no issues).
Stayed 1 night in Feb 2024

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Allison

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The outside of the hotel looked nice, inside smelled terrible the whole time like marijuana, was extremely dirty, our keys would not work so the lady at the desk gave us the housekeeping key which is very scary because we had access to every room, no remote for the tv, just very poorly kept. Will not go back.
Stayed 1 night in Feb 2024

6/10 Okay

Georgia

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing dirty sink wont drain pillows flat and hard
Stayed 1 night in Feb 2024

10/10 Excellent

Zachary

Stayed 2 nights in Feb 2024

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities

2/10 Terrible

ANKIT

Disliked: Cleanliness, staff & service, property conditions & facilities
Unprofessional Staff, No water. One of the top WORST stays we have had in our travels.
Stayed 1 night in Jan 2024

2/10 Terrible

Luis

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check noticed a strong foul odor throughout the building. Room was dirty and paint peeling in bathroom.when getting ready to go to sleep,pulled the comforter down and the sheets were wet in the bed. We spoke to the attendant and were given a different room. This room also smelled foul. When going into the bathroom noticed peeling paint and the laminate areoud the shower was gaping. Upon turning the water on to brush my teeth noticed the sink was clogged. Breakfast was advertised 6-9. There was no breakfast. The parking lot and walkways were very icey. As of 11pm still have not received our $50 retainer for the room,we were told it would be returned as soon as our room was checked.we had left before 9 am. Very disappointed. What can be done about this?
Stayed 1 night in Jan 2024

6/10 Okay

Ernest

Stayed 1 night in Jan 2024

2/10 Terrible

Josephine

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Bill

Disliked: Staff & service, property conditions & facilities
We were traveling with elderly parents that need assistance. We had booked a handicap accessible suite only to be told upon arrival that the only suites are on the second floor. The facility had no elevator to get to the second floor. The only option we had was to change to a room on the first floor of which only had single beds left for the night or go to a different hotel. There was no let me see how we can make it right. It was just too bad this is all there is. We had been on the road for 12 hrs and our parents need to get laid down so we had no choice but to put them in a first floor room alone. Both require assistance at a moments notice, so we let them sleep for a few hours while we waited in the car.
Stayed 1 night in Jan 2024

2/10 Terrible

Brooke

Stayed 2 nights in Jan 2024

4/10 Poor

Nina

Stayed 1 night in Jan 2024

2/10 Terrible

Kathryn

Disliked: Cleanliness, staff & service, property conditions & facilities
It was dirty to the point where I couldn't sleep for one night even though I had a room upgrade. I checked out one day earlier to move to another hotel
Stayed 2 nights in Dec 2023

2/10 Terrible

Duane

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

Melody

Stayed 1 night in Dec 2023

2/10 Terrible

Omar

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was nothing like in the pictures and the room had a foul odor
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uncleaned towels, No mirror in washroom, just coffee, bread butter for breakfast. Didn't meet the expectation
Stayed 1 night in Dec 2023

2/10 Terrible

Nancy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay
Our room was horrible. We booked a suit. There was a bag full of condoms on our couch, the room reeked of marijuana. No trash cans, the door frame to the 2nd door was not there, the door could not fully lock and could be pushed in from the outside. I told night clerk and nothing was done. Day clerk was very apologetic.
Stayed 1 night in Dec 2023

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like anything bathroom not clean cracks all over the walls bed uncomfortable cabinets falling, and nasty smell in the room
Stayed 1 night in Dec 2023

4/10 Poor

Mary

Disliked: Cleanliness, property conditions & facilities

8/10 Good

Tammie

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't do it!!!
Very dated. Rhungs falling apart. Very small rooms. Doesnt look like it was cleaned very well. Cob webs everywhere and the bed sheets were on backwards......
Stayed 1 night in Dec 2023

6/10 Okay

Anjanie

Just for a night's rest, it's good
Our stay was comfortable, just for a night, bathroom was clean, amenities was great and the towels were extra soft and nice. Breakfast not so great 😕
Stayed 1 night in Dec 2023

6/10 Okay

Alaina

Liked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Brian

Disliked: Staff & service, property conditions & facilities, room comfort
Bad stay
Bed was lumpy and could hardly sleep. Breakfast was a joke, all they had was bread, no coffee, nothing else but bread!!!
Stayed 1 night in Nov 2023

6/10 Okay

michael

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Doesn’t look like this place has done any upgrades in 30 years.
Stayed 1 night in Nov 2023

10/10 Excellent

Brendan

Traveled with partner
Liked: Staff & service, amenities
Its a middle of the road motel in terms of cleanliness and overall treatment by the workers but nothing I'd go out of my way to rent. That being said, nothing bad persay about the facility itself because for what it cost to rent the room it's exactly what I expected. Get what ya pay for people so don't complain when you want a cheap ropm and het a cheapnr9om
Stayed 1 night in Nov 2023

2/10 Terrible

Lori

Disliked: Cleanliness, staff & service, property conditions & facilities
The room I stayed in was nothing like what was pictured on Expedia. This hotel needs major restoration from top to bottom. Flea bag hotel. Terrible!
Stayed 1 night in Nov 2023

4/10 Poor

Jamie

Disliked: Staff & service
Stayed 2 nights in Oct 2023

2/10 Terrible

Nischal

Stayed 2 nights in Nov 2023

8/10 Good

Amanda

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was a good and proper room for a one night stay, only complaint is I saw roach droppings and one crawl into the bathroom outlet. But besides that it was perfectly fine.
Stayed 1 night in Nov 2023

4/10 Poor

Sarah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unclean and Uncomfortable
Didn't feel safe or clean. Uncomfortable stay and it was just for one night.
Stayed 1 night in Nov 2023

6/10 Okay

John

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

jeff and kim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Best thing was leaving early. Horrible place false advertising DO NOT go by the pictures!!! First room the ceiling and walls were lifting and peeling off the bathroom had black scum in the bathtub. Had sewer flies and wormy things on the bench by the bed. Second room they said it was better. It had very yellow stained pillows. Sheets weren’t changed and dirty. Phone didn’t work bathroom tap was never cleaned and had gross stuff on it. The tub had a 5 inch crack that the water went down , told them they didn’t care. The amount of dirt and stains on the wall was so bad in each room. Not sure if some was poop, cause it did look like poop. The hallways to get the your room were in just as bad shape. When I asked about the pictures of the nice rooms on the site, they said it was under construction. I did do a walk around and there was no construction in any floor. Find a different hotel.
Stayed 3 nights in Nov 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good luck
Sketchy at best. Breakfast is cold cereal and various toast. Hallway floors have stains that call up images of bodies being dragged down them. Room from the 1970s. Mattress hails from the same basic era. But, hey, you get what you pay for, right?
Stayed 1 night in Oct 2023

4/10 Poor

Sidhartha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility has nothing to like
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Gross
We left at midnight and drove all the way home because it was gross and I couldn't sleep. I wish I had believed the other reviews before wasting my money. I didn't get a picture of the sheet stains because that was the last straw and I just packed up.
Stayed 1 night in Oct 2023

6/10 Okay

Monica

Traveled with family
Liked: Amenities
My husband and I stayed more 10 days, 2 weekends. Weekdays manager is more friendly , in the weekends ,we suggest to put someone with better skills and English understanding. Also, for NOT SMOKING facilities, weird smells, from customers, but also from employees, special at night. Sheriff's came 3 times, night and daylight.
Stayed 11 nights in Sep 2023

8/10 Good

Azaria

Stayed 1 night in Oct 2023

2/10 Terrible

Marie

Stayed 1 night in Oct 2023

4/10 Poor

Richard

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
If you’re really on a tight budget…
I’ve stayed at Microtels in different locations and didn’t not think twice about booking at this particular location. The reviews are correct. Be cautious about booking unless price is what you’re after. In my opinion, stay at locations with the options with suites.
Stayed 2 nights in Oct 2023

4/10 Poor

Janet

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Wish that I had had a better place to stay
Nothing worked. Ice machine out. Vending machines out. Juice dispenser at breakfast broken. Coffee looked and tasted like dirty dishwater. Heat went out, and had to change room. After changing rooms, closet broken, and could not hang up clothes. Also, both rooms were dirty.
Stayed 4 nights in Oct 2023