Ratings based on 315 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from WV
Stayed there due to proximity to hospital.Posted Aug 11, 2014
Pros: Spacious room. Clean.
Cons: Maid service.
Location: Handy to shopping and restaurants.
Overall the hotel was fine; however, housekeeping could use some quality control. For example, no liners for the ice bucket or trash cans, toilet paper not replaced when almost used up and my CPAP machine unplugged by maids. These are minor but annoying and the maid's written hint for a tip was subsequently ignored. The $11.00 buffet breakfast in the hotel restaurant had similar food items as offered in the complimentary breakfasts in hotels like Hampton Inn or Holiday Inn Express. Nothing exceptional that justified its cost.
for Everyoneby A verified traveler
Great Pool!Posted Aug 11, 2014
We stayed 3 nights here, and the pool was the highlight for us. It was the perfect temp. and there was hardly anyone in it when we used it. Nice hotel close to lots of shopping and restaurants.
for Everyoneby A verified traveler from Chicago, IL
Convient and cost friendlyPosted Aug 2, 2014
The staff was so wonderful and friendly! We got a great deal on the hotel stay and couldn't have been happier. Thank you!
by A verified traveler from Columbus, Ohio
Could certainly be improved with soapPosted Jul 9, 2014
Pros: The fact that there was a microwave and a completely empty fridge (to stock your own food and drinks) in the room was nice.
Cons: It could have been worth the cost of the hotel stay if only it was a cleaner.
Location: It was close to the airport (but it wasn't right on the runway) so the location was good. Very close to many restaurants and shops/mall.
It seemed OK on first glance but the sheets and comforter had a very weird yellow stain. It wasn't a pleasant night sleep thinking about dirty sheets. There was a wedding taking place that evening, so downstairs at the indoor pool it seemed like all the adults dropped their children off while reception was taking place. Or neighborhood children got into the pool area because we saw them all leaving together before the party was over. It was uncomfortable for actual guests to enjoy a swim with so many screaming children.
for Everyoneby A verified traveler from Jersey City, NJ
Great hotel in Rochester!Posted Jul 7, 2014
Pros: The service.
Location: Didn't have a chance to do anything but the hotel has a lot to do.
The room was clean and the location was great. The location was perfect. It was right next to RIT. The airport is close by.
for Everyoneby A verified traveler from Cleveland
Very Nice HotelPosted Jun 30, 2014
Pros: Great location. Nice pool. Staff polite & friendly. Very clean. Close to shopping and dining. Close to expressway. Hotel busy but noisy.
Location: Was there for annual bowling tournament. Went to Jazz festival, shopping and dined out. Very very nice experience.
Rooms were very nice - very nice pool. Had a fantastic time. Location easy to get to tournament locations. Will recommed to tournament squad participants next year. Will definately return.
for Everyoneby Noor from Burlington, Ontario
Excellent for night stayPosted Jun 30, 2014
Pros: Location, close to university, shopping.
Cons: Staff training on customer relation.
Location: Its not very close to airport, but not too far either. Close to shopping, university etc.
Apart from standing in the line for more than 15 minutes for registration my experience during this stay was great!. There was not even a polite apology from the front desk staff to keep customer waiting. Sleep number bed was comfortable, temperature was adequate and amenities were of standard.
by A verified traveler from New York, NY
regular hotelPosted Jun 30, 2014
Pros: close to shopping area and other restaurants.
Cons: ventilation needs improvement in the building.
Location: mall, theater, and restaurants
we stayed on the second floor overnight on friday. the noise from people next door laughing and talking went well past 12:30am. i was so tired that i slept thru it anyway. there is a musty, unpleasant odor in the building, in the elevator, and in the room. the room is overall clean. the bathroom has a duct with no fan/minimal ventilation. just a single switch to turn on the light. the pool is decent size and bright with sunlight during the morning. the water is relatively clean but there are some areas where i saw particles on the waters. i did not get to use the other facilities nor the cafe. drove to panera bread 5 mins away for breakfast instead. there is a $20 pending charge to my credit card on the day i check in that non of the staff at the front desk had told me about. i found out a day later after i checked my card info and called them up. they said it's some fee that they will take off soon. lets wait and see.
for Everyoneby A verified traveler from Lusby, MD
Nice location to conduct my businessPosted Jun 16, 2014
Pros: Proximity for my intended business
Cons: Offer complimentary continental breakfast
Location: Shopping, visit to R.I.T, and if you don't mind travelling, go to Niagara Falls. Awesome scenery!
Overall, the experience was not too bad. Rooms were clean. However, it was too rowdy; lot of kids stayed in the hotel for a tournament. Too much running around with little or no adult supervision, or consideration for other guests.
by Yuming from Syracuse, NY
it is okayPosted Jun 10, 2014
Pros: clean, comfort
Cons: internet needs to improved, and price
Location: marketplace mall, university, food
Overall is good, but can be improve Overall is good, but can be improve Overall is good, but can be improve