Ratings based on 375 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
84% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Hamilton, ON

Nice hotel, but a little disappointing.

Posted Jul 20, 2015
Pros: Pool.
Cons: Beds.
Location: Great location. Lots of shopping and restaurants nearby.
Nice hotel, but the beds were terrible. They used "Sleep Number" mattresses that were awful. The TV had a remote that didn't work half the time. Some places around the hotel were in disrepair. Would have expected better for a Radisson Hotel. Pool was fantastic!
Comment from Hotel Management
Jul 23, 2015 by Adam Tarantino, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
2 out of 5
by A verified traveler from Toronto, ON

Below Average Hotel

Posted Jul 6, 2015
Pros: Close to shopping and highways if you want to avoid downtown.
Cons: Elevator, bed frames, mattresses, house-keeping diligence
I reached hotel with my family past midnight on July 04, 2015. Following were sequence of events that happened: 1. Reception staff told me that computer systems are down and she is having hard time checking-in new guest. So that took extra 15 to 20 minutes. 2. Allocated room was on 4th floor of hotel and the only way to get there was using elevator from back-side of the hotel. 3. Back side elevator was out of order and I had to walk all the way to front to inform Reception. Staff was spontaneous enough to respond and she rushed to 2nd floor to see if elevator was blocked by someone! 4. Elevator was finally declared out of order and Reception staff told me to use front elevator which they denied earlier. Finally I got an answer that there 4th floor is undergoing heavy renovation and hence they denied me using front elevator. 5. Lastly, I was advised to use the same elevator and pass the renovation area to reach my room. (I had quite a bit of luggage and also a child; so using stairs might have proven even worse). 6. Total time from entering the hotel to reaching room consumed about 45 to 50 minutes. 7. After entering the room, I saw that it was looking descent and clean; but when I looked at bathroom, there were used soaps in bathtub area. 8. Last thing, bed was totally uncomfortable. Bed frame use to make noises with every move you make regardless of sleeping or sitting! Overall, an unpleasant experience.
Comment from Hotel Management
Jul 16, 2015 by Adam Tarantino, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
3 out of 5
Recommended
for Everyone
by A verified traveler

It's ok.

Posted Jul 6, 2015
For the price it's ok.I was staying for one night. So I didn't expect more .
Comment from Hotel Management
Jul 13, 2015 by Adam Tarantino, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to seeing you again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 31, 2015
Check in and check out was slow. The staff did not have a clue as to what they were doing. Had to get a manager to check me in. All while my pet sat in the parking lot after a three hour ride. I witnessed another couple in the same situation while I was checking out. Not just me!!
Comment from Hotel Management
Jul 16, 2015 by Adam Tarantino, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler from PR

Perfect hotel to visit RIT.

Posted May 25, 2015
Perfect for our graduation weekend! Great location, very clean, nice bed and great staff.
Comment from Hotel Management
Jul 13, 2015 by Adam Tarantino, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to seeing you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Glen Dale, WV

Very convenient to RIT

Posted May 23, 2015
Pros: It's very convenient to R.I.T. and shopping areas
Cons: Housekeeping is inconsistent. I found a washcloth hanging in my shower from a previous guest and some empty box from lingerie in the bedside table.
Location: My son attends R.I.T. and this hotel is pretty much as close to campus as can be.
This hotel is inconsistent with its cleanliness and bed quality. You should request a regular bed and forgo the Sleepcomfort ones that often deflate in the middle of the night.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Westfield PA

Business trip

Posted May 10, 2015
Was a nice hotel for the price paid - never went to the pool but it looked incredibly nice - ate at the restaurant - ok - the bar was friendly and enjoyed the games
Comment from Hotel Management
Jul 13, 2015 by Adam Tarantino, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to seeing you again.
3 out of 5
by A verified traveler

Hotel hot and bed uncomfortable

Posted May 8, 2015
The room was hot. It didn't matter what I did with the thermostat, the temp wouldn't go be low 74. The sleep number bed collapsed on the edges and had a ridge down the middle.
4 out of 5
Recommended
for Everyone
by A verified traveler from L.A., CA

At RIT

Posted Apr 19, 2015
Pros: Location, location, location!
Cons: bigger beds
Location: lots! But you will need a car.
Came to visit my son for Easter. It was close to his school, restaurants, and shopping.
3 out of 5
Recommended
for Everyone
by A verified traveler from new york

Posted Apr 12, 2015
The restaurant food was terrible. I booked for two double bed but only one king size bed was available. The location was not easy to commute elsewhere. One good thing is they have Free shuttle to school.