Ratings based on 332 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
82% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Burlington, Ontario

Nice location

Posted Nov 24, 2014
Pros: Cleanliness, quiet atmosphere, location.
Cons: May be another elevator to access the hotel on both sides and most of all better network connection would be nice.
Location: Close to all major shopping centers, restaurants and downtown.
Rooms were clean, appliances were functional, staff was friendly and hotel was close to major shopping malls, university and downtown. The room was far from the elevator and could not find another elevator in the building. Being on the 3rd floor stairs were not the option for me. Another drawback was the internet connection that was too weak to be useful for anything.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Rochester, NY

Posted Oct 27, 2014
Very good; however, no complimentary breakfast. Good location near restaurants and shopping and near freeways.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom East Aurora, NY

Perfect location to a lot!

Posted Oct 23, 2014
Perfect distance to RIT, restaurants, and mall. Pool itself had grit on stairs, and dinnerware was left in hallway for a day?? Excellent breakfast buffet, and ample grab and go coffee and snacks in lobby.
Comment from Hotel Management
Oct 27, 2014
Dear Kim, We are glad you found our location convenient to RIT and to our local restaurants. I will share with our kitchen staff that you found the breakfast to be excellent. We are addressing the grit on the pool stairs and room service trays in the halls. We hope to have you as our guest again in the future when visiting RIT. Warm regards, J. Giuseppetti Director of Sales.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Maryland

Decent hotel close to RIT

Posted Oct 14, 2014
We were greeted by friendly staff; they initially gave us a single king room (I booked a room with 2 doubles) but fixed it immediately. No free breakfast here, but coffee in the lobby and, if you are lucky, you might get a complimentary nutrigrain bar. Our room did not face the parking lot so it was generally quiet. Our first night was very restful, the beds and pillows were comfy. The second night we could hear lots of hallway noise, banging doors, loud voices, and someone in the room above, or next doo,r with a nasty cough. The pool was great for letting the kids play, and the exercise room was better than most. I would stay there again for the convenience, but bring ear plugs in case the hotel is crowded.
Comment from Hotel Management
Oct 27, 2014
Dear Naomi, Thank you taking a moment to write a comment about your most recent stay. We are glad we were able to quickly accommodate your requirements for a room with two double beds. We would love to assign you and your family a quieter room on a higher floor for your future stays. Warm regards, J. Giuseppetti Director of Sales
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to RIT

Posted Oct 13, 2014
We were visiting a student at RIT and were very happy with the location, cleanliness, and overall experience. Staff was nice and helpful. Room was spacious and neat. Bed was VERY COMFORTABLE!!!
2 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

Posted Aug 26, 2014 on Hotels.com
Was promised 2 double beds at reservation, only rooms with 1 king available at check in. Got flea bites from walking around in the room barefoot.
Comment from Hotel Management
Nov 8, 2014 by Ashley, Hotel Management
Thank you for taking the time to share your feedback. We take pride in our “Yes I Can!” culture and do apologize that you did not receive this level of service. We take the time to listen to your constructive comments, so we can continually improve our services regarding your room issues. We hope for another opportunity to exceed your expectations.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Aug 21, 2014 on Hotels.com
5 out of 5
Recommended
for Couples
by A verified traveler

everything was great

Posted Aug 20, 2014 on Hotels.com
The people at the service desk were very welcoming people and the bar tender was a very nice lady. The room was nice and comfortable and the amenities were great.
4 out of 5
Recommended
by Jayaveer V

This traveler left a rating score only Posted Aug 19, 2014 on Hotels.com
4 out of 5
Recommended
for Overnight Stay Before Destination
by daniellefrom ny

GOOD TIME

Posted Aug 19, 2014 on Hotels.com
I really enjoyed the stay