Ratings based on 449 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
83% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from New York

College Visit

Posted Sep 22, 2014
Pros: The view was nice. The staff was friendly and helpfull.
Cons: Update needed
Location: We felt the surrounding area was unsafe.
We were there to visit my son for parents weekend The Person who greeted us was friendly and helpful, I asked for a quiet room and I was placed at the end of the hall was very happy with this The Hotel felt a bit dated "90's The room was clean, but smelled of strong cleaning products. There were holes in the curtains dented furniture and the was well worn in. No free in the lobby. The parking garage was convienent but there was a fee.
Comment from Hotel Management
Sep 30, 2014 by Kathy, Hotel Management
Dear Jon, Thank you for sharing your comments with us. We hope you had a wonderful parents weekend and am glad we could accommodate you with a quiet room. I apologize for the room issues and will share your concerns with our team to improve guest satisfaction. We appreciate your patronage and look forward to your future visits. We wish you safe travels.
3 out of 5
Recommended
for Everyone
by A verified traveler

decent hotel, sketchy location

Posted Sep 16, 2014
Pros: the hotel is central in the city and close to the highway. the rooms were nice, comfortable bed and good washroom.
Cons: the hotel felt very dated, especially the lobby. you can tell my room was renovated and it looked ok.
Location: unfortunately, rochester can be scary at night. the hotel may be central, but walking on st paul street at night was a bit frightening.
came to rochester on my way back to toronto. i figured i can stay in the city and maybe go shopping before leaving the US.
Comment from Hotel Management
Sep 30, 2014 by Kathy, Hotel Management
Thank you for taking the time to share your feedback with us concerning your stay. We appreciate your patronage. I apologize that we did not have more shopping right downtown for you to enjoy but please check with us in your next travels and I will be happy to steer you in the right direction. We look forward to seeing you again soon and wish you many safe travels.
5 out of 5
Recommended
for Everyone
by A verified traveler from Niagara

So much fun!

Posted Sep 15, 2014
Thanks to Dan and the front of house staff for being so good-humoured and accommodating. Seriously: we struck up a rapport as we arrived and they checked in on us regularly throughout our stay. Great stuff.
Comment from Hotel Management
Sep 30, 2014 by Kathy, Hotel Management
Dear David, Thank you for taking the time to share your comments with us. I am happy to hear that our front desk staff made your stay so much fun. We appreciate your patronage and look forward to having you visit us again soon. Safe travels.
4 out of 5
Recommended
for Families
by A verified traveler from Toronto, Ontario

Nice hotel in the downtown area.

Posted Sep 6, 2014
Pros: I liked its cleanliness and staff friendliness.
Location: This hotel is close to two museums that we went to - Toy and Science museums for kids.
We stayed here four years ago (travelled with young kids then) and chose to stay here again with a bit older kids now for two nights. Hotel was nice and clean and so was the outdoor pool. Good gym facility - well equipped. The room had ample of space and we asked for the room to be over looking the river. The staff were friendly at check-in and check-out especially Walleska and Brandon (room engineer). They were both very helpful and informative. I would stay here again in our future travels.
Comment from Hotel Management
Sep 20, 2014 by Kathy, Hotel Management
Thank you for sharing your comments with us. I am happy to hear that you returned to us for another visit and enjoyed the facilities. I am glad that our staff was helpful and informative during your stay with us and will make sure they are acknowledged. Please let me know if I can direct you to any sites around town on your next visit. We appreciate your patronage and look forward to your future visits. Many safe travels.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to convention center

Posted Sep 2, 2014
Pros: Room was comfortable.
Cons: Bar and restaurant it was old, looked run down. They only had regular coffee. Get a Starbucks in there!!!
Stayed 2 nights. It was a good hotel. The bar and restaurant need serious improvement.
Comment from Hotel Management
Sep 19, 2014 by Kathy, Hotel Management
Thank you for sharing your comments with us. We appreciate your patronage. I am glad to hear that overall your stay with us was great. I will share your concerns about our restaurant with our team to improve guest satisfaction. We look forward to your future visits and wish you many safe travels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 31, 2014
The hotel was very clean and the staff were very polite accomadoting a change we needed for the room.
Comment from Hotel Management
Sep 20, 2014 by Kathy, Hotel Management
Thank you for sharing your comments with us and rating us with 5 stars. We appreciate your patronage. I am glad to hear that you found our hotel sparkling and staff accommodating to your needs. We look forward to seeing you again soon and wish you many safe travels.
3 out of 5
by A verified traveler from PA

Attention to detail was poor.

Posted Aug 28, 2014
The iron in the room had red wax or something similar on it. The phone head piece was broken. Nothing in the room to welcome you to the hotel and no information about the hotel. When I went to the front desk to ask about information, the person was rude and just said "what do want to know" with attitude. I felt that we were in inconvenience. The next day after coming back to the room, I found parts of our trash on the floor in front of our room. We also could not find the remote control. I called the front desk where is the cleaning staff suppose to leave it. We found it wrapped up in the blankets of one of the beds. Over all not a welcoming stay or attention to detail. We will not stay there again.
Comment from Hotel Management
Sep 20, 2014 by Kathy, Hotel Management
Thank you for sharing your comments with us about your stay. We appreciate your patronage. We pride ourselves in guest satisfaction so I am disappointed to hear that you had issues with your room and our staff. I hope that you will give us another chance to make your next stay perfect. Please let me know if there is anything I can do and I wish you safe travels.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2014
Cons: Don't give guests the opportunity to request a rollaway when you then inform them it's not possible to receive one, as it is a fire code violation!
We have stayed at this hotel before. Overall, pleasant experience.
Comment from Hotel Management
Aug 29, 2014 by Kathy, Hotel Management
Thank you for sharing your comments with us. I am happy to hear that once again you had a pleasant stay with us. Please let us know if anyone particular makes your stay great when you are here. We appreciate your patronage and look forward to seeing you again soon. We wish you safe travels.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sandy Hook, NJ

Loud! Great views!

Posted Aug 18, 2014
Wedding guests were loud and partied until wee hours of the morning. Otherwise stay was nice. Beautiful views of downtown and river. Walking distance to best BBQ in Rochester.
Comment from Hotel Management
Aug 29, 2014 by Kathy, Hotel Management
Thank you for sharing your comments with us. I apologize that the noise became an issue during your stay with us. I am glad that you took in the view and visited some local restaurants in the area. Please let me know if you need any recommendations for a future stay with us. We appreciate your patronage and look forward to seeing you again soon. Many safe travels.
3 out of 5
by A verified traveler

Downtown hotel requires facility upgrades

Posted Aug 5, 2014
We stayed in this hotel for one night. The Rochester downtown area is old and not well kept. Hotel is generally okay but looks out of date. There were stains on the bathroom wall. Also, there was wedding parties going on and that affected our sleep quality.
Comment from Hotel Management
Aug 12, 2014 by Kathy, Hotel Management
Thank you for sharing your review with us. I apologize that your bathroom was not in top condition and you experienced some noise issues as we pride ourselves in guest satisfaction. I will relay your concerns to our team. I did want to let you know that the City of Rochester is currently undergoing some revival efforts so we hope that you will give Rochester, NY another visit again soon. Please let me know when you visit us again and we will make sure your visit is perfect. Many safe travels.