Ratings based on 240 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
81% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Syracuse, NY

Nice overnight stay and breakfast

Posted Jul 18, 2014
Hotel was great...had no problems and breakfast was included in the morning before getting back on the road
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Mayo Clinic

Posted Jun 23, 2014
Liked the location close to shopping conveniences, but tucked into a quiet area, so didn't feel like we were "on the strip". Fridge and microwave in room were nice too.
4 out of 5
Recommended
for Everyone
by TS from Chicago

Nice hotel but needs touching up

Posted Jun 3, 2014
Pros: Large pool area for adults and kids. Nice room. Comfortable bed. Clean bathroom with no issues. Desk clerk went out of his way to be helpful.
Cons: Curtains missing 2 hooks, sheers had 4 long rips. Should have been fixed. Leaves bad impression.
Location: Near several moderately priced restaurants. Easy access to 90.
Hotel was clean, room was very nice, bed made but the curtains were missing two curtain hooks and the sheers had 4 long tears in them. Seeing this made us wonder if we should have come there, but rest of visit was fine. Desk clerk explained the street arrangement in Rochester so we could find out way around more easily - very helpful! We didn't use the pool area but it looked very large and clean and inviting. Several water spouts and a slide for the kids, lots of room for parents at umbrella tables nearby. Several families were using it. Breakfast was OK - the usual, but the waffle makers didn't work very well.The room ended up costing less than Expedia said. Nice surprise. Overall good but leery because of curtains - you'd think housekeeping would have noticed that.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great for the Mayo Clilnic

Posted May 20, 2014
We had appointments at the Mayo Clinic and found the staff very accommodating in regards to a quiet, clean room. It was very comfortable and housekeeping was excellent. The courtesy shuttle to and from the Clinic was timely and fast. Breakfast was very good with a variety of choices.
4 out of 5
Recommended
for Everyone
by Kati from Pine Island, MN

Nice hotel with friendly staff

Posted Apr 6, 2014
Pros: the pool, the friendliness, the cleanliness and the rates
Cons: the cleanliness of the pool area
I enjoyed my stay at the hotel, the kids loved the pool. The room was clean, neat and nice. Being close to the parking lot and the highway we heard nothing outside, the room was quiet and we couldn't hear the noise at all. The only thing I could think of that could use improvement would be the cleanliness of the area by the pool. There was food under and around some of the tables and my kids found a clump of hair in the pool. Other than that the stay was very enjoyable.
1 out of 5
by Max from Aliso Viejo, CA

Local "winter" escape

Posted Mar 31, 2014
Pros: nothing really
Cons: Lets start with cleaning the swimming pool
Location: near freeway, there is an outlet mall near by
I was mandated to stay in this hotel due to a family wedding. The waterpark includes like two or three small pools in a small slide. You will have a lot of small kids making noise. It gets quiet after pool hours. The swimming pool smell lingers in the rooms. Forget about the breakfast. Likely there is a coffee shop near by (next to gas station).
Comment from Hotel Management
Apr 2, 2014 by General Manager, Hotel Management
Thank you for your time to provide feedback about your visit to our hotel. With our expanded pool area, we do draw a large amount of families and groups. Our pool chemical levels are closely monitored, but I will have staff keep a close eye on them during the times of heavy usage.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to downtown.

Posted Mar 14, 2014
Pros: clean & quiet
Location: Not to far from clinic
I thought it was a good place to stay. It was clean and quiet.
Comment from Hotel Management
Apr 2, 2014 by General Manager, Hotel Management
We are glad your stay was comfortable. We hope to see you again in the future!
2 out of 5
by A verified traveler

Bad beds

Posted Mar 13, 2014
Pros: It had a shuttle to Mayo Clinic.
Cons: New beds
The mattresses were way too soft. I must have been awake every hour or two the whole night for two nights. :(
5 out of 5
Recommended
for Everyone
by Jena from Iowa

Is so handy, don't have to drive anywhere much.

Posted Feb 23, 2014
Pros: Comfortable beds, quiet and close to shopping center and eateries.
Location: The Apache Mall was the main reason I stayed there. Very close by.
Everyone was so helpful and very happy with the accomodations. I can't fault on one thing. I certainly will be back.
1 out of 5
by Mayo visitor from Washington, DC

Terrible experience--no clue what is going on

Posted Feb 19, 2014
Pros: Checking out
Cons: Should be demolished and start over with new management
I stayed there because me parents had stayed before and it was cheap. Cheap is the word. Front desk people are friendly, just clueless. There is no management or customer service happening. Window wouldn't shut with it -15F outside. Took three hours for maintenance to show up--actually just the shuttle driver--couldn't fix it. Moved me into a room that was still occupied. Ice machine broken, no sign, no clue by front desk. Third floor ice machine wasn't there--front desk didn't even know--don't think they have ever seen the hotel itself.