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Reviews of Super 8 by Wyndham Henrietta/Rochester Area

2 out of 5
Super 8 by Wyndham Henrietta/Rochester Area
1000 Lehigh Station Rd, Henrietta, NY

Reviews

6.4
Rating 10 - Excellent. 206 out of 1003 reviews" "
Rating 8 - Good. 256 out of 1003 reviews" "
Rating 6 - Okay. 204 out of 1003 reviews" "
Rating 4 - Poor. 163 out of 1003 reviews" "
Rating 2 - Terrible. 174 out of 1003 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

martha, randolph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Robin on Apr 19, 2024
Thank you so much for your stay and for choosing Super 8 by Wyndham.

6/10 Okay

Yogesh

Business traveler, Traveled with family
Disliked: Property conditions & facilities
breakfast is included but coffee and juice machine do not work no alternative arrangement. seen. the waffle dough is of lower quality and you can feel this as you eat it.
Stayed 1 night in Apr 2024

6/10 Okay

Joseph

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Robin on Apr 19, 2024
Thank you so much for your stay and for choosing Super 8 by Wyndham.

10/10 Excellent

Paulina

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place was super clean, quiet and it was very pleasant to stay! I would recommended for anyone!
Stayed 1 night in Apr 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Room was clean and comfortable... not too big, not too small... it had it all the right amenities I needed. And the bed was nice and comfortable with good linens and pillows. It was a good stay and the staff was friendly. This location is also quite good... lots of businesses around and only about 15mins from downtown. I recommend this hotel.
Stayed 2 nights in Apr 2024

8/10 Good

Andre St

Traveled with partner
Good location easy access
Stayed 1 night in Apr 2024
Response from Robin on Apr 10, 2024
Thank you for taking the time to share your feedback

8/10 Good

Kelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Really would have liked to have had adequate breakfast available. We know it was a busy time but if all your rooms were full at premimium rates, it would have been appreciated if you had adequate amount of juice and a working coffee machine. Had to go to front desk to obtain toilet paper for our room.
Stayed 2 nights in Apr 2024
Response from Robin on Apr 9, 2024
Thank you for taking the time to share your feedback

10/10 Excellent

Julio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Mar 2024
Response from Fatima on Apr 4, 2024
We thank you so much for choosing Super 8 by Wyndham.

6/10 Okay

David

Traveled with family
Liked: Cleanliness, staff & service
Staff was cordial. Breakfast was typical. Rooms were clean. What I didn't understand is that it is a "non-smoking" facility. Yet, due to the continuous smoking of marijuana being allowed in the rooms, not only did it fill the hallways, it came in to my room as well. It is supposed by those that don't engage in smoking, whether tobacco or other substance, that smoking would be prohibited. If not, it's good to know, so that I can filter out facilities that allow smoking.
Stayed 2 nights in Mar 2024
Response from Robin on Apr 5, 2024
Thank you for taking the time to share your feedback

4/10 Poor

Lonnie

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stairs and hallways unclean, trash outside of building, seemed to be many men/workers staying at property??? breakfast was very sparse - juice machine out of order, house keeping only came one time during 3 night stay.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jim

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Good area I've stayed there many times.
Stayed 1 night in Mar 2024

10/10 Excellent

Aamir, Mississauga

Stayed 1 night in Mar 2024
Response from Robin on Apr 19, 2024
Thank you so much for your stay and for choosing Super 8 by Wyndham.

2/10 Terrible

Duane

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Witnessed a woman being attacked right in the lobby of the hotel. It took police 20 minutes to arrive. Very disturbing that staff would allow such things to happen.
Stayed 3 nights in Mar 2024
Response from Robin DePoty on Mar 22, 2024
I'm sorry to here that but I don't recall this incident I think you may be reveiwing the wrong property

10/10 Excellent

Dipika

Stayed 1 night in Mar 2024
Response from Fatima on Apr 4, 2024
Thank you so much for your stay and for choosing Super 8 by Wyndham.

10/10 Excellent

DEZIREE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Robin on Mar 10, 2024
Thank you for taking the time to share your feedback

10/10 Excellent

Amarilis

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
Loved the
Response from Robin on Mar 10, 2024
Thank you for taking the time to share your feedback

4/10 Poor

Thomas

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Trash in rear parking lot kinda says everything you need to know.
Stayed 10 nights in Feb 2024

8/10 Good

Belinda

Stayed 3 nights in Feb 2024

8/10 Good

sherry

Traveled with family
Liked: Cleanliness, staff & service
I enjoyed My visit. However, I noticed stains on the blankets and one sheet. I will visit again in a few months.I hope they'll have bought new bedding by summer.
Stayed 3 nights in Dec 2023

4/10 Poor

Carol Ann

Disliked: Cleanliness, property conditions & facilities
The room looked updated but, no hot water, safety latch broken, heater didn't work properly, breakfast items were stale, we booked for 2 nights but our cards were turned off after one and had to get cards reprogrammed, bottles in our shower were empty. We have stayed here a year ago but since then things have gone down hill. People at front desk were very friendly.
Stayed 2 nights in Feb 2024

2/10 Terrible

Labria

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2024

10/10 Excellent

Elizabeth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Continental breakfast was great.. my kids enjoyed making the waffles.
Stayed 2 nights in Feb 2024
Response from r on Mar 2, 2024
Thank you for your kind words and positive feedback. We are delighted to hear that you experienced good services and professionalism during your stay. Providing excellent service is our priority, and we appreciate your recognition of our efforts.

4/10 Poor

Donald

Liked: Staff & service
Every night the fire alarm wpuld go off
Stayed 7 nights in Jan 2024
Response from Guest Relations Manager on Feb 1, 2024
Thank you for sharing your feedback regarding your recent stay. I apologize for any inconvenience caused by the fire alarm going off every night. Your comfort and safety are our top priorities, and it's disheartening to hear that this issue affected your experience.I assure you that we take matters of safety seriously, and I have immediately alerted our maintenance team to investigate and address the recurring fire alarm incidents. Your feedback is crucial in helping us identify and resolve issues promptly, and I appreciate you bringing this to our attention.We value your input, and we are committed to ensuring a more comfortable experience for our guests.Once again, I apologize for the inconvenience, and we appreciate your understanding as we work to address this matter.

10/10 Excellent

Rachel

Stayed 1 night in Jan 2024

2/10 Terrible

Lakisha

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on Jan 25, 2024
Thank you for sharing your feedback, and I want to express my sincere apologies for the dissatisfaction you experienced during your recent stay. Your comfort and satisfaction are our top priorities, and I regret that we did not meet your expectations.To better understand your concerns and address any specific issues you encountered, could you please provide additional details or share specific aspects of your stay that led to the 1 out of 5 rating? Your input is crucial in helping us identify areas for improvement, and we are committed to taking corrective measures. Your feedback is invaluable, and we hope to have the opportunity to make amends during a future stay.Once again, I apologize for any inconvenience, and we appreciate your understanding as we work to enhance our services.

4/10 Poor

rodney

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Reason being for scores is room was very cold.Property had room temperature on a set mode.Meaning temperature in room wouldn’t go past 51 for room with temp being 18 degrees outside.Which had the floors in room freezing.Wood vinyl type material.Also room had no remote for tv.On top of it smoke detector chirped the entire time there due to dying batteries.Room’s next to me had guests going in and out all night with doors slamming.Won’t stay again.
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on Jan 22, 2024
I want to express my sincere apologies for the discomfort and inconvenience you experienced during your recent stay at our hotel. It's disheartening to hear about the issues you encountered, and I want to assure you that we take your feedback seriously.I apologize for the temperature control issues in your room and the discomfort caused by the cold floors. Additionally, the lack of a TV remote, the chirping smoke detector, and the disturbances from neighboring rooms are not reflective of our usual standards, and I am truly sorry for the negative impact on your stay.To address these issues, I have personally shared your feedback with our maintenance team to ensure that temperature controls are functioning correctly and that any maintenance or battery replacement needs are promptly addressed.Your feedback is invaluable, and we are committed to making the necessary improvements to prevent similar occurrences in the future.Once again, I apologize for the inconveniences you faced, and we appreciate your understanding as we work diligently to address these concerns.

6/10 Okay

Carissa

Traveled with family
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on Jan 22, 2024
Thank you for taking the time to share your feedback on your recent stay with us. We appreciate your honesty and the overall rating of 6 out of 10.Your satisfaction is our priority, and we are keen on improving our services based on your input. If there are specific details or concerns you'd like to share regarding your stay, please feel free to provide additional information. We value your feedback and use it to make necessary improvements.Thank you for choosing our hotel, and we hope to have the opportunity to better meet your expectations during a future stay.

8/10 Good

Jackie

Stayed 1 night in Aug 2023
Response from Guest Relations Manager on Jan 18, 2024
Thank you for sharing your feedback, and we appreciate your overall rating of 8 out of 10 for your recent stay with us.Your satisfaction is important to us, and we would like to better understand your experience. If there are specific details or concerns you'd like to share regarding your stay, please feel free to provide additional information. Your input is valuable as we continually strive to enhance our services.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for another stay.

2/10 Terrible

Sharron

Traveled with family
Disliked: Property conditions & facilities, room comfort
Freezing cold rooms, bathrooms not maintained.
Stayed 2 nights in Jan 2024
Response from Guest Relations Manager on Jan 15, 2024
Thank you for sharing your feedback about your recent stay with us. I want to express my sincere apologies for the challenges you encountered, particularly the issues with the freezing cold rooms and the maintenance concerns in the bathrooms.Your comfort is our top priority, and it's disheartening to learn that your room did not meet the expected temperature standards. We will investigate the heating system in the rooms to ensure they are functioning properly, and we will take immediate steps to address any issues with temperature control.I also apologize for any inconvenience caused by the maintenance concerns in the bathrooms. Ensuring the proper maintenance and cleanliness of our facilities is crucial, and we will promptly address these matters to enhance the overall guest experience.Once again, I apologize for any inconvenience caused during your stay, and we appreciate your understanding as we work diligently to address these concerns.

2/10 Terrible

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel customer service was good. The cleanliness not so good I’m not leaving details just know I like a room to be clean and no dirt or dust.
Stayed 1 night in Jan 2024
Response from Robin DePoty on Jan 11, 2024
I appreciate your feedback and want to extend my sincere apologies for the challenges you experienced during your recent stay with us. Your overall score of 2 indicates that we fell significantly short of meeting your expectations, and for that, I am truly sorry.To better understand your specific concerns and to address them comprehensively, I would greatly appreciate it if you could provide more details or specific feedback about your stay. This information will be invaluable in helping us identify areas for improvement.We are committed to enhancing our services and ensuring that future guests have a much-improved experience.Once again, I apologize for any inconvenience or dissatisfaction you experienced during your stay. We value your feedback and are dedicated to taking the necessary steps to improve.Warm regards

6/10 Okay

Sarahbeth

Traveled with partner
Liked: Cleanliness, staff & service
The property and surrounding area was nice, quiet and safe. However, they ran out of juice, and caffeinated coffee for their complimentary breakfast. The room was clean and we had a king size bed but the bed was on a broken metal frame so every time you shifted in your sleep it was noisy and obnoxious. The shower had good water pressure but didn’t really have any hot water.
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on Jan 6, 2024
Thank you for providing feedback on your recent stay with us. We appreciate your positive remarks about the nice, quiet, and safe surroundings of our property.However, I want to extend my sincere apologies for the inconveniences you experienced during your stay. I am sorry to hear that we ran out of juice and caffeinated coffee during breakfast. This is not reflective of the service we aim to provide, and we will review our inventory procedures to ensure a more consistent supply for our guests.I also apologize for the issue with the broken metal frame on the king-size bed. It's disheartening to learn that this impacted your sleep quality, and we will address this promptly to ensure a more comfortable stay for our guests.Regarding the lack of hot water in the shower, I apologize for any discomfort you experienced. We will investigate and rectify this issue promptly to ensure our guests have access to consistent hot water.Your feedback is crucial in helping us identify areas for improvement, and we are committed to making the necessary changes to provide a more enjoyable experience for our guests.Once again, I apologize for any inconvenience caused during your stay, and we appreciate your understanding as we work diligently to address these concerns.

10/10 Excellent

Narri

Stayed 1 night in Dec 2023
Response from Front Desk Manager on Jan 1, 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Henrietta/Rochester Area. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay to be pleasant. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Jan 1, 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Henrietta/Rochester Area. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay to be pleasant. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Charles

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Not worth it, pay more and stay somewhere else.
Where to start, I have photos. Smoke detector falling off the wall, hole in the bathroon door, the fan in the bathroom cieling falling apart. When I arrived, they had changed their pet policy, but Hotels.com was not updated. They only let me stay after I showed them the online listing allowing pets. The firealarm went off at 1am the first night I was there. All hallways smelled lik weed. I won't stay here again.
Stayed 2 nights in Dec 2023
Response from Front Desk Manager on Dec 28, 2023
I sincerely apologize for the numerous issues you experienced during your recent stay at our hotel. Your feedback is deeply concerning, and I want to assure you that we take these matters seriously.The condition of your room, as evidenced by the smoke detector falling off the wall, the hole in the bathroom door, and the bathroom ceiling fan falling apart, is completely unacceptable. We are addressing these maintenance issues immediately to ensure that our rooms meet the standards of safety and comfort that we strive to provide.I also apologize for the inconvenience with our pet policy and the confusion surrounding it. We are working to ensure that our policies are updated across all platforms to avoid any future discrepancies.The disruption caused by the fire alarm at 1 am and the unpleasant odor of weed in the hallways are unacceptable experiences, and I want to express my sincere apologies for the discomfort and inconvenience you endured.To express our apologies for the numerous inconveniences you've experienced, we would like to offer you [specific compensation, such as a refund, a complimentary night's stay, or a voucher for our on-site amenities]. Please let us know your preferred option, and we will make the necessary arrangements.Your feedback is invaluable, and we are committed to addressing these issues promptly. Once again, I apologize for any distress caused during your stay, and we appreciate your understanding as we work diligently to rectify these concerns.Warm regards

6/10 Okay

Chris

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Front Desk Manager on Dec 28, 2023
I appreciate your feedback and want to extend my sincere apologies for the challenges you experienced during your recent stay with us. Your overall score of 3 indicates that we fell significantly short of meeting your expectations, and for that, I am truly sorry.To better understand your specific concerns and to address them comprehensively, I would greatly appreciate it if you could provide more details or specific feedback about your stay. This information will be invaluable in helping us identify areas for improvement.We are committed to enhancing our services and ensuring that future guests have a much-improved experience.Once again, I apologize for any inconvenience or dissatisfaction you experienced during your stay. We value your feedback and are dedicated to taking the necessary steps to improve.Warm regards

2/10 Terrible

GAIL, Lennon

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property looked much the same on the outside as it had before. Inside, the bathroom in our room had obviously sustained water damage in the corner of the bathroom. The bath tub was missing its finish, it just looked grubby. The paint in the bathroom had had water at some point, leaving a bag effect on the bathroom walls. There was someone having very loud sex, the woman was making loud noises, fake sex noises. There was blood on the coverlet. The clerk was an uncomfortable experience, as well.
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Dec 27, 2023
I want to extend my sincere apologies for the numerous issues you encountered during your recent stay at our property. Your feedback is crucial, and I deeply regret that we fell short of your expectations in several areas.I am genuinely sorry for the state of your room, especially the evident water damage in the bathroom, the missing finish on the bathtub, and the impact of water on the bathroom walls. Your experience is not indicative of the high standards we aim to maintain, and I want to assure you that we are taking immediate action to address these maintenance and cleanliness issues.I am also deeply sorry for the disturbance caused by the inappropriate noise from neighboring guests. This is unacceptable, and we will be reinforcing our policies to ensure a more comfortable and respectful environment for all our guests.The discovery of blood on the coverlet is both alarming and completely unacceptable. I want to assure you that we take matters of cleanliness and hygiene very seriously, and we are conducting a thorough investigation to identify the source of this issue and to prevent it from happening in the future.Additionally, I apologize for the discomfort you experienced with our front desk clerk. Your comfort and satisfaction are our top priorities, and I will be addressing this matter with our staff to ensure a more pleasant and professional interaction for our guests.Your feedback is invaluable in helping us identify areas for improvement, and we are committed to addressing these issues promptly. Once again, I apologize for any distress caused during your stay, and we appreciate your understanding as we work diligently to rectify these concerns.Warm regards

10/10 Excellent

KATHERINE

Stayed 3 nights in Dec 2023
Response from Guest Relations Manager on Jan 10, 2024
Thank you for providing such a positive rating of 5 out of 5 for your recent stay with us. We are delighted to hear that you had a fantastic experience, and your satisfaction is our utmost priority.If there's anything specific that stood out to you during your stay or if you have any additional comments you'd like to share, please feel free to let us know. We value your feedback and are always eager to hear about the aspects of your stay that contributed to your positive experience.Thank you for choosing our hotel, and we look forward to welcoming you back for another wonderful stay in the future.

2/10 Terrible

Jarangely, Rochester

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Jan 3, 2024
I appreciate you taking the time to provide feedback on your recent stay, and I want to express my sincere apologies for any shortcomings that led to your overall dissatisfaction, resulting in a 1 out of 5 rating.Your feedback is crucial in helping us identify areas for improvement, and I would appreciate it if you could provide more details about your experience. Understanding the specific issues you encountered will allow us to address them promptly and make the necessary improvements to enhance the guest experience.If there's anything specific that stood out as a concern or if you have any additional comments you'd like to share, please feel free to let us know. We value your input, and your satisfaction is of the utmost importance to us.Thank you for bringing your concerns to our attention. We are committed to learning from this experience and taking the necessary steps to improve. Once again, I apologize for any inconvenience caused during your stay, and we appreciate your understanding as we work diligently to address these concerns.

4/10 Poor

Alex

Stayed 1 night in Dec 2023
Response from Front Desk Manager on Jan 3, 2024
I appreciate you taking the time to provide feedback on your recent stay, and I want to express my sincere apologies for any shortcomings that led to your overall dissatisfaction, resulting in a 2 out of 5 rating.Your feedback is crucial in helping us identify areas for improvement, and I would appreciate it if you could provide more details about your experience. Understanding the specific issues you encountered will allow us to address them promptly and make the necessary improvements to enhance the guest experience.If there's anything specific that stood out as a concern or if you have any additional comments you'd like to share, please feel free to let us know. We value your input, and your satisfaction is of the utmost importance to us.Thank you for bringing your concerns to our attention. We are committed to learning from this experience and taking the necessary steps to improve. Once again, I apologize for any inconvenience caused during your stay, and we appreciate your understanding as we work diligently to address these concerns.

10/10 Excellent

KATHERINE

Stayed 5 nights in Dec 2023
Response from Front Desk Manager on Jan 3, 2024
Thank you for providing such a positive rating of 5 out of 5 for your recent stay with us. We are delighted to hear that you had a fantastic experience, and your satisfaction is our utmost priority.If there's anything specific that stood out to you during your stay or if you have any additional comments you'd like to share, please feel free to let us know. We value your feedback and are always eager to hear about the aspects of your stay that contributed to your positive experience.Thank you for choosing our hotel, and we look forward to welcoming you back for another wonderful stay in the future.

4/10 Poor

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible, run down and dirty. Looked like Doritos smashed in the heater vents, long hairs found in the shower and the fridge was disgusting. Took over an hour for them to bring batteries for the remote to use the tv.
Stayed 1 night in Dec 2023
Response from Front Desk Manager on Dec 11, 2023
Dear Ryan:I hope this letter reaches you well. I am writing to express my sincere apologies for the unacceptable experience you had during your recent stay at our hotel.I am deeply saddened to hear that your room did not meet the standards of cleanliness and comfort that we strive to provide. Your feedback about the condition of the room, including Doritos in the heater vents, long hairs in the shower, and a dirty fridge, is genuinely concerning. I want to assure you that we take these matters very seriously, and immediate action is being taken to rectify these issues and prevent them from occurring in the future.I also apologize for the inconvenience you experienced with the remote control batteries and the delayed response in providing a solution. It is unacceptable that it took over an hour to address this simple request, and we are reviewing our processes to ensure a more efficient and timely resolution in the future.Your comfort and satisfaction are our top priorities, and we want to assure you that we are committed to making the necessary improvements based on your feedback.Once again, I apologize for any distress caused during your stay, and we sincerely appreciate your understanding as we work diligently to address these issues. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.Warm regards,

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Shabby!
I was pleasantly surprised, as I did not expect much from the property. The first thing I was struck with was how clean and modern (yet simple) the lobby area was. The rooms were bare bones, but again - CLEAN - and the property is well kept. I would stay again.
Stayed 2 nights in Dec 2023
Response from Front Desk on Dec 11, 2023
Dear Rob,Thank you for taking the time to share your positive experience during your recent stay at Super 8 Henrietta. We are delighted to learn that we exceeded your expectations, and I appreciate your kind words.It is heartening to hear that you were pleasantly surprised by the cleanliness and modern yet simple design of our lobby area. Our team works diligently to maintain a welcoming and well-kept environment for our guests, and I am thrilled to see that our efforts were reflected in your experience.Your acknowledgment of the cleanliness of our rooms and the overall upkeep of the property is highly appreciated. We understand the importance of providing a comfortable and hygienic space for our guests, and it is gratifying to know that we succeeded in meeting your expectations.We are honored that you would consider staying with us again, and we look forward to the opportunity to welcome you back. If you have any specific preferences or requests for your next stay, please feel free to contact us directly, and we will do our best to accommodate your needs.Once again, thank you for choosing Super 8 Henrietta, and we are excited about the prospect of serving you again in the future.Warm regards.

10/10 Excellent

Belinda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Front Desk Manager on Dec 11, 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Henrietta/Rochester Area. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay to be pleasant. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

RITA

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 6, 2023
We want to sincerely apologize for the numerous issues you encountered during your recent stay at our hotel. Your feedback is deeply concerning, and I am truly sorry that your experience fell so far below the standard we aim to provide.The conditions you described, including dirty bathrooms, stained pillowcases, and subpar sheets, are absolutely unacceptable. I assure you that we take these matters seriously, and we are conducting an immediate and thorough investigation to address the cleanliness and quality of our accommodations. This is not reflective of the level of comfort and cleanliness that we strive to provide our guests.We are also sorry to hear about the disturbances caused by a drunk individual outside your room at 2 am and the noise from a party in the room across from you. Your comfort and safety are our top priorities, and I regret that we fell short in addressing these disturbances promptly. We are implementing additional measures to ensure the security and quiet enjoyment of our guests in the future.Regarding your interaction with our front desk, I am disappointed to learn that you received attitude and sass when seeking assistance. This is not in line with the level of service we aim to deliver, and I will address this matter with our staff to prevent such incidents in the future.Your feedback is invaluable to us, and we genuinely appreciate your candor. We hope you will consider giving us another opportunity to provide you with the positive experience you deserve.Once again, I apologize for any inconvenience caused, and we appreciate your understanding as we work to rectify these issues.Warm regards,Front Desk Manager

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away!
Horrible place to stay. Dirty and stains on our pillowcases when we arrived. We had a noise issue at 2 am with a drunk outside our room and staff did nothing to fix the situation. Don't stay here.
Stayed 2 nights in Dec 2023
Response from Front Desk on Dec 6, 2023
We want to sincerely apologize for the numerous issues you encountered during your recent stay at our hotel. Your feedback is deeply concerning, and I am truly sorry that your experience fell so far below the standard we aim to provide.The conditions you described, including dirty bathrooms, stained pillowcases, and subpar sheets, are absolutely unacceptable. I assure you that we take these matters seriously, and we are conducting an immediate and thorough investigation to address the cleanliness and quality of our accommodations. This is not reflective of the level of comfort and cleanliness that we strive to provide our guests.We are also sorry to hear about the disturbances caused by a drunk individual outside your room at 2 am and the noise from a party in the room across from you. Your comfort and safety are our top priorities, and I regret that we fell short in addressing these disturbances promptly. We are implementing additional measures to ensure the security and quiet enjoyment of our guests in the future.Regarding your interaction with our front desk, I am disappointed to learn that you received attitude and sass when seeking assistance. This is not in line with the level of service we aim to deliver, and I will address this matter with our staff to prevent such incidents in the future.Your feedback is invaluable to us, and we genuinely appreciate your candor. We hope you will consider giving us another opportunity to provide you with the positive experience you deserve.Once again, I apologize for any inconvenience caused, and we appreciate your understanding as we work to rectify these issues.Warm regards,Front Desk Manager

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 1 night in Nov 2023
Response from Front Desk on Dec 6, 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Henrietta/Rochester Area. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay to be pleasant. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Raul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff
Stayed 1 night in Nov 2023
Response from Front Desk on Dec 6, 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Henrietta/Rochester Area. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay to be pleasant. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Bryan

Stayed 1 night in Nov 2023
Response from Front Desk Manger on Dec 11, 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Henrietta/Rochester Area. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay to be pleasant. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Rogelio Jr

Stayed 1 night in Nov 2023
Response from Front Desk Manager on Dec 11, 2023
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Henrietta/Rochester Area. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your stay to be pleasant. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Super 8, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

DINESH

Stayed 1 night in Oct 2023
Response from Front Desk Manager on Dec 28, 2023
I appreciate your feedback and want to extend my sincere apologies for the challenges you experienced during your recent stay with us. Your overall score of 4 indicates that we fell significantly short of meeting your expectations, and for that, I am truly sorry.To better understand your specific concerns and to address them comprehensively, I would greatly appreciate it if you could provide more details or specific feedback about your stay. This information will be invaluable in helping us identify areas for improvement.We are committed to enhancing our services and ensuring that future guests have a much-improved experience. Once again, I apologize for any inconvenience or dissatisfaction you experienced during your stay. We value your feedback and are dedicated to taking the necessary steps to improve.Warm regards