Ratings based on 78 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
94% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice stay.

Posted May 23, 2014
Pros: The room was very comfortable and the climate control system worked well. We had a very hot day and some very cold days so this was important.
Cons: The breakfast is a little bland.
Location: 3 great restaurants right across the street. Japanese - Italian - Indian - all awesome.
Friendly staff, quick check in and check out. Nice room. No complaints.
Comment from Hotel Management
May 27, 2014 by General Manager, Hotel Management
Thank you for taking the time to post your comments. I share the comments will all of the staff so that we can improve on our guest service and quality of the hotel for the next guests staying with us. We do hope to see you again in the future. Sincerely, Anna Feetham, G.M.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable Visit

Posted Jan 17, 2014
Cons: off a jacuzzi.
The staff were attentive and the motel was comfortable. It was wasn't perfect and the insulation not excellent as I was aware of the upstairs neighbor walking back and forth. However, the bed was comfortable and it worth paying a few extra dollars compared to my most recent stay at a budget motel with no frills. The continental breakfast includes eggs and sausage and belgian waffles (is so inclined). Coffee was always available. Just wish they had a bottle opener. :) I would stay here again. Unless, I found a property in this price range with a jacuzzi. The indoor pool on a cold day wasn't enticing enough to brave the cold air.
Comment from Hotel Management
Jul 26, 2014 by General Manager, Hotel Management
Thank you for taking the time to share your comments with us regarding your recent stay at the Comfort Inn-Rockford, Ill. We do appreciate you taking time out of your busy schedule to do this. We take all of the comments we recieve to heart and try to improve on our service based on this feedback. I am glad that you liked the bed and our breakfast and I apologize that the insulation was lacking with the guest above you. We do feel that our hotel offers a great value for our price range. Thank you for staying with us. We do hope to see your again in the future. Your Friendly Inn keeper
Comment from Hotel Management
Jan 22, 2014
Thank you for taking the time to share your comments with us regarding your recent stay at the Comfort Inn-Rockford, Ill. We do appreciate you taking time out of your busy schedule to do this. We take all of the comments we recieve to heart and try to improve on our service based on this feedback. I am glad that you liked the bed and our breakfast and I apologize that the insulation was lacking with the guest above you. We do feel that our hotel offers a great value for our price range. Thank you for staying with us. We do hope to see your again in the future. Your Friendly Inn keeper
3 out of 5
Recommended
for Everyone
by Terry from MO

OK, could be better

Posted Dec 15, 2013
Pros: Nice room, comfy bed/pillows, good price.
Cons: Pool temp., better trained staff.
The hotel itself was nice enough for the price and overall stay was okay. We arrived in the evening and check in lady was fine. We stayed on night with our 4 yr old grandson who couldn't wait to go swimming. HOWEVER...the pool was barely warm enough to swim...disappointing! I mentioned it to the gal at the desk and the next morning the water was marginally warmer. The breakfast buffet left a bit to be desired. The variety was fine (eggs, sausage, waffle maker, pastries, drinks etc.); but the eggs and sausage were empty when we arrived at 7:30 am...had to wait for more to be made; the coffee containers did not keep the coffee hot so it was warm at best. When we checked out there was a sign on the front desk which said 'Helping other guests, will return soon'...but when my husband looked around he found the young man who was the desk clerk that morning outside smoking. He told him we were ready to check out and the young man came in. So, overall...I would perhaps stay here again but would ask if these issues have been addressed first.
Comment from Hotel Management
Jul 26, 2014 by General Manager, Hotel Management
Thank you for taking the time to share your comments regarding your stay at the Comfort Inn-Rockford, Ill. This feedback is very important to us in that it helps us improve in the areas that we may be falling short on service. We take every comment seriously and share with the staff what needs to be corrected. Please know that your comments have been shared with the staff ..We do hope to see you again in the future . Thank you.
Comment from Hotel Management
Jan 22, 2014
Thank you for taking the time to share your comments regarding your stay at the Comfort Inn-Rockford, Ill. This feedback is very important to us in that it helps us improve in the areas that we may be falling short on service. We take every comment seriously and share with the staff what needs to be corrected. Please know that your comments have been shared with the staff ..We do hope to see you again in the future . Thank you.
3 out of 5
Recommended
by SP from Iowa

Great hotel for the price

Posted Dec 14, 2013 on Hotels.com
If you are looking for a nice hotel on your way along the road, this is a good place to stop. We really felt it was a good value. Not a luxury hotel, but a really good choice for a hotel with a discount price in mind. You will probably want to get your breakfast somewhere else...
Comment from Hotel Management
Mar 29, 2014 by General Manager, Hotel Management
Thank you so much for sharing your comments regarding your stay at the Comfort Inn-Rockford, Ill. We have made note of the comment regarding our breakfast and we are taking a closer look at how we may be able to improve in this area. We do hope to see you agian in the future.
4 out of 5
Recommended
for Overnight Stay Before Destination
by Polly from Rockford IL

Posted Nov 25, 2013 on Hotels.com
Our stay was as expected. Met our needs. I was DISAPPOINTED with Hotel.com. For some reason I could not reserve on-line direct to Comfort. Then I thought I had reserved via phone direct to Comfort Inn however they told me they had only two rooms left and therefore could NOT give me a discount for any of the three I qualified for. Strange but I was in a hurry and thought I would get discount when I checked it. NOT possible -- when I checked in I found I had done with hotel.com. I now rate them ZERO!
5 out of 5
Recommended
for Everyone
by Larry

Posted Nov 19, 2013
Pros: Friendly and clean
Location: Lots of shopping.
3 out of 5
Recommended
by Isaac Nukapigak

Posted Oct 19, 2013 on Hotels.com
It was functional.
2 out of 5
by rockclimber_4 from Missouri

Disappointing Stay for High Rated Hotel

Posted Oct 14, 2013
Pros: Friendly staff
Cons: Training of employees, cleanliness
This hotel was rated at a 94% when we booked originally, but we did not receive a 94% experience. Our room was given away before we arrived, even after calling in much earlier in the day to tell them we would be checking in late. We were "upgraded" to a suite (for the additional cost of the room), but it was not an upgrade at all. Instead of the two queen beds we had asked for, we got one queen and a sofa bed. Anyone who has ever slept on a sofa bed knows that is NOT an upgrade in any way, shape, or form. The staff was very nice, but obviously under-trained. God bless the girl behind the desk, but she had no idea what she was doing. Before everything was said and done, I had $40 of additional charges placed on two different credit cards because she couldn't figure out how to check in someone who had booked through Expedia. Thank goodness we used Expedia because they ended up taking care of everything for us when we got back home! The other obvious place where the staff was either under-trained or simply overwhelmed was the condition of the hotel. There were enormous puddles of water in the hallways, the sofa bed was disgusting, and trash was literally overflowing and out of the trashcans during breakfast. We had to place our trash in the sink or it would have ended up on the floor.
4 out of 5
Recommended
for Everyone
by rhonda from indiana

Great if you have a dog

Posted Sep 7, 2013
Pros: Allowed us place to stay with our dog only 2 minutes from the interstate/toll road. Great place if you have a pet. Nice breakfast included.
Location: Places to eat are across the street.
Room on first floor was close to back exit to dog walking area complete with trash can to dispose of waste. In room microwave and fridge available. Our cocker spaniel did not want to be left alone in room. We got carry out across the street and ate at the comfy table and chairs by the window in our room. Great experience. Hope to book the same hotel and room on our way home.
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Aug 8, 2013 on Hotels.com