Ratings based on 143 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Exceeded expectations

Posted Apr 13, 2015
This hotel was surprisingly better than what I was expecting. The staff is so kind! And it's actually quite nice, I was expecting much worse. It's nice and clean and the suites are very convenient!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom IL

Had some issues but the staff was attentive

Posted Apr 13, 2015
We had some issues with our room, but the staff was very helpful and attentive. Overall, we like this hotel and will use them again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Indianapolis

Perfect location!

Posted Jan 21, 2015
Close to expressway and major roads, walking distance to restaurants, friendly staff and very nice room and pool area.
Comment from Hotel Management
Mar 6, 2015 by Hotel Manager, Hotel Management
Mike, Thank you very much for selecting us and for taking the time to comment on your stay. We are very pleased to see that you enjoyed your stay and we hope that you will stay with us again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 1, 2015
Very good breakfasts, very friendly helpful staff. very enjoyable stay.
Comment from Hotel Management
Mar 6, 2015 by Hotel Manager, Hotel Management
Thank you very much for selecting us. We are very pleased to see you enjoyed your stay!
5 out of 5
Recommended
for Families
by Sherrifrom Michigan

Great comfy night

Posted Dec 31, 2014 on Hotels.com
I stayed one night. I thought the place was clean, conveniently located, the pool was warm and the hot tub amazing .The breakfast in the morning had great choices and the staff was pleasant. I rate it Great!!
Comment from Hotel Management
Feb 11, 2015 by Hotel Manager, Hotel Management
Sherri, So glad that you enjoyed your stay with us~ Thank you for your feedback on the pool and whirlpool and also breakfast in the morning! Guest satisfaction is vital to us at Country Inn and happy guests such as yourself is what we strive for. We hope that you will come back and stay with us again!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ky

Very nice facility

Posted Dec 27, 2014
Pros: Liked everything.
Cons: nothing
Location: Location good for the reason I was there.
Close to were I was visiting. Have stayed there twice and will stay again when I am back in town. Friendly staff and a very clean and comfortable bed.
Comment from Hotel Management
Mar 7, 2015 by Hotel Manager, Hotel Management
Bonnie, Thank you for taking the time to post your comments. We sincerely appreciate your patronage and kind words about the staff. I will happily share your comments with the team and we look forward to your next visit!
5 out of 5
Recommended
for Families
by A verified traveler

Outstanding

Posted Dec 9, 2014 on Hotels.com
The front desk staff was very polite. The room was very clean and spacious. Only negative might be the TV was only a 32. No big deal tho. Pool and hot tub are awesome.
Comment from Hotel Management
Feb 14, 2015 by Hotel Manager, Hotel Management
Thank you very much for taking the time to share your thoughts. We sincerely appreciate your patronage and kind words and are happy to see you were able to enjoy the pool and hot tub during your stay. We hope that you will select us for your future visits to Dekalb/Sycamore!
2 out of 5
by A verified travelerfrom Illinois

Nice hotel, but very poor customer service

Posted Dec 8, 2014
I made my reservation through Expedia prior to my trip, assuming I'd get the best rate. I booked the room.for $145 (including taxes). While I was checking in, a couple walked in at the same time I did. They originally had a reservation at a different hotel down the street, but they didn't like their room there, so they showed up at Country Inn & Suites and complained enough to get a comparable rate as their previous hotel, and the front desk receptionist gave them a room for $85, even though she originally told them the base rate was $109. When I checked out the next morning, I brought this up to the front desk rep, but he didn't care and didn't want to do anything to help me. He only told me "it's up to the front desk reps to decide the cost of the rooms, and he has no control over how much the other rep charges!" Guess it doesn't pay to make a reservation. It's evidently better to just show up and complain until you get a cheaper rate. I won't be staying at this hotel again!
Comment from Hotel Management
Dec 11, 2014 by Hotel Manager, Hotel Management
Thank you very much for sharing your experience with us. While you are correct that there is some flexibility with arriving at any hotel without a reservation (similar to flying standby), having a guaranteed reservation guarantees you the lowest rate available at the time of booking as well as your place in that hotel. We do at times make special accommodations for guests that come to us from local properties as we do wish to be good community partners with our sister hotels . Our front desk staff was not able to discuss or alter your rate as it was a prepaid unchangeable rate with restrictions. Unfortunately any property would have been bound by the same guidelines. I realize this is a frustrating situation and I am sorry that this occurred and furthermore that we were not able to resolve it to your satisfaction.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago il

Nice hotel for holiday

Posted Nov 29, 2014
Recently stayed here for a family party we attended. I immediately knew as soon as we walked in that this was a well kept. Very satisfied with out stay. And my son loved the free cookies :)
Comment from Hotel Management
Dec 1, 2014 by Hotel Manager, Hotel Management
Thank you so much for taking the time to comment on your stay with us. The freshly baked cookies are a big hit with children of all ages and we are thrilled that your family enjoyed them! We have about four different varieties and I must say I have a hard time staying away from them sometimes myself! On behalf of all of us at Country Inn and Suites we thank you very much for selecting us and hope to see you on your next visit to Dekalb/Sycamore.
5 out of 5
Recommended
for Getaway With Friends
by Shellyfrom Springfield

Love the sitting area and wet bar

Posted Nov 25, 2014 on Hotels.com
Wonderful!!
Comment from Hotel Management
Jan 31, 2015 by Hotel Manager, Hotel Management
Thank you so much for taking the time to comment on your stay~ I am so happy to see that you enjoyed the parlor suite you were in. They are very popular for both corporate and family travel as they offer privacy plus comfort and convenience! We thank you very much for selecting us and we hope to see you on your next visit to Sycamore!