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We liked how easy it was to get to local places and tons of food options. Breakfast being included was nice. Overall, it seemed very short staffed (sign of the times?). Our room didn’t get cleaned after night 1 but towels didn’t even get refreshed. No bags in garbage cans. No towels by the pool. Upon asking for each of the things someone brought them but you had to call and find someone. The free breakfast was nice and the staff there restocked constantly.
The general manager is extremely rude and thinks it's okay to threaten 12-year-old kids. She closed the pool for the night and tried to state that the kids ruined her pool so they could no longer swim.
I stayed so I could accompany my son at 3am to the coach usa. It was very convenient location and very close to the bus area. I will definitely be back and stay again. The breakfast was amazing for a week day. They had many choices and very clran place.
It felt very old and dated. Bed was not comfortable, sheets were scratchy, not enough outlets, for a few dollars more a night the garden hotel next to it is a huge improvements. I would not stay here again. Ok if you have no other choices but if you do try somewhere else.
Staff was friendly and efficient. Room was clean, bed was comfortable. Pool seemed a bit cloudy and could have been a couple degrees warmer. Hot tub was warm with strong jets, liked it. Bath towels were small. Breakfast was a nice variety. Will stay again.
Good value for your money. Room is very clean. Decent breakfast, very nice dining area and lobby. Front desk people were extremely courteous, polite and helpful
This was our first stay at the Fairfield Inn in Rockford, but it will not be our last. Very clean, The woman who checked us in was so friendly. It was a wonderful stay and we will be back.
Verified traveler
Stayed 1 night in Oct 2023
10/10 Excellent
Theresa
Oct 14, 2023
Theresa
Stayed 1 night in Oct 2023
10/10 Excellent
Temeka
Traveled with family
Oct 14, 2023
Liked: Staff & service
The lady at the front desk was wonderful and very helpful. The room was clean.
They had busses come for the breakfast and was not stocked for those staying there.
donald e
Stayed 1 night in Oct 2023
10/10 Excellent
Lisa
Oct 5, 2023
Lisa
Stayed 1 night in Oct 2023
8/10 Good
John
Oct 5, 2023
Liked: Cleanliness
I thought that the rooms were comfortable and the member of staff who did breakfast was always happy and helpful also the pool and gym were excellent
Unfortunately some guests spoiled it on two occasions the smell of marijuana on my floor was overpowering but on the whole my stay was good