Iron/ironing board, rollaway beds, free WiFi, bed sheets

Reviews of Equality Inn

2 out of 5
Equality Inn
4605 East State Street, Rockford, IL

Reviews

5.2
Rating 10 - Excellent. 26 out of 254 reviews" "
Rating 8 - Good. 41 out of 254 reviews" "
Rating 6 - Okay. 59 out of 254 reviews" "
Rating 4 - Poor. 52 out of 254 reviews" "
Rating 2 - Terrible. 76 out of 254 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

5.6/10

Amenities

5.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Lady bug or whatever it was crawling on wall. Accused me of smokeing in room and didn’t.
Stayed 1 night in Sep 2023

2/10 Terrible

Anay

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I stay there for 3 nights and it had bug bites on the bed and blood stains on the over they didn’t want to give me a refund or a different room never again
Stayed 3 nights in Sep 2023
Response from management on Sep 6, 2023
We do not appreciate you trashing our room which one is newly remodeled and disrespecting the front desk who wanted to help you. You stayed full 3 days and never asked to get refund or different room, Sorry!

10/10 Excellent

Lisa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+
Excellent! Newly renovated. Greta staff!
Stayed 1 night in Aug 2023
Response from Manager on Sep 3, 2023
Thanks a million Lisa for staying at our hotel and for your valuable time and business. We will provide you the same king of services in your next visit to our hotel.We appreciate your time and business!

8/10 Good

gary

Traveled with family and small children
Liked: Staff & service
It was fine for the price wouldn't want to pay anything higher than the going rate for what it was.
Stayed 2 nights in Aug 2023
Response from management on Aug 13, 2023
Thanks a lot Gary for taking time to review and your valuable business. We will try to do our best take care of you and keep your trust for your future hotel needs in Rockford area. Thank you again Gary.

2/10 Terrible

Kurt

Business traveler
The facility is perfectly fine. Expedia is the problem. They took my money, and failed to book the room I paid them for. I informed them I didn't have any more money to wait for a refund and pay for it out of pocket, so they sent me to a different hotel that required a deposit, which they knew I didn't have, so I called them again and tried to fix the situation. They kept my money and didn't fix the situation.
Stayed 1 night in Jul 2023
Response from manager on Jul 17, 2023
Hi Kurt,We are sorry to hear that. Expedia customer service is an issue from long time. Sometime they randomly cancel reservation even without our permission. They randomly quoted any employee's name and do what ever they want to do.We got rated 1 out of 5, even that is not our fault. We think is not fair to us.Thanks for your time and information to us.

2/10 Terrible

James

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accidently booked the "Smoking" room. OOPS!!!
Bed bugs, Wallpaper peeling, Leaking faucets
Stayed 1 night in Jul 2023
Response from manager on Jul 13, 2023
We are sorry to hear that. Our smoking rooms are old but there are no bed bugs. Yes, wallpaper are old too. But they are clean! Sorry for not meeting your expectations. Thanks for staying with us.

6/10 Okay

Jean Marie

Traveled with family
Our room was non smoking, clean, quiet and seemed to be recently renovated. We were pleased with our stay.
Stayed 1 night in Jul 2023
Response from management on Jul 11, 2023
Thank you Jean Marie for your time to review and your valuable business. We are happy that you like your stay at our hotel. Thanks for noticing the recent renovation and cleanliness.Thanks again.

10/10 Excellent

Sandy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except the hallways smell like marijuana and cigarettes
Stayed 1 night in Jul 2023
Response from manager on Jul 11, 2023
Hello SandyThanks for your time to review and your valuable business. Sorry for the smell in the hallways. It is primarily coming from the guests smoking outside and walking in and out from those areas. We will try our best to not have smell in the hallways in the future.Thanks again for staying with us!

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was a little skeptical at first but it was decent. I slept really well only thing was tv was too little and my phone started ringing at 5am..but will stay again
Stayed 1 night in Jul 2023
Response from manager on Jul 11, 2023
We would like to thank you Barbara for taking the time to complete our online survey. Feedback from our customer is very important to us and your input helps us in our efforts to providing excellent service. We heartily appreciate your time and your valuable business!Thanks again for your valuable comments!

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
When I say my stay was great me and my daughter was so comfortable it was like everything was new in the room if I had to rate my stay it would be 9/10 it could have been 10/10 but I was a little upset about the pool
Stayed 1 night in Apr 2023
Response from manager, Rodeway inn on Apr 20, 2023
Thanks a lot Jamie for your time to review and your valuable business. We appreciate it. We will make sure that you will get quality service next time and hopefully the pool will be open that time. Sorry for inconvenience.Once again thanks a lot for your great review!See you soon.

10/10 Excellent

Asuman

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

TCHELVA

Liked: Staff & service, property conditions & facilities
I like urs service
Stayed 1 night in Dec 2022

10/10 Excellent

Erden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

4/10 Poor

Tony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

Tim

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Out dated room. Another room was loud and you could hear them arguing and fighting most the night.
Stayed 1 night in Aug 2021

10/10 Excellent

Ester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was pretty decent, nice and clean and the front desk people were professional. I am considering to come back here on my next trip.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Not too bad
Everyone so far is really nice. A lot has changed over the years here. My fiance and I are smokers so we got the king size with smoking. It was last min set up online but available and fast check in. The main part is clean and smells clean, the smoking side is really bad. Smells bad, walls and everything are yellow. Coffee pots in the rooms would be nice or at least have some available in the front, tried getting some 3 times already and it's been empty. The bed is comfortable but needs different blankets. Shower gets really hot but pressure sucks! Other than that, it's a place to sleep and shower.
Stayed 1 night in Jul 2021
Response from management on Aug 3, 2021
Sorry for any inconvenience you may have for your stay. Our main part is totally renovated but the smoking area is going under total renovation in couple of months. We will try our best for your next visit to get your satisfaction to 100%. Thanks for your time to review and business!

6/10 Okay

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
Clean rooms. Building was not in good shape.
Stayed 1 night in Jul 2021

6/10 Okay

Angela

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I Thought I Was Being Punked
The stay started off horribly with a rude front desk girl, Pool not being open as advertised, very old and in need of updating plus a deposit per room which was not mentioned until check in. It was very sketchy and scary once night fall hit and super noisy almost like people lived there. I almost felt like we were in a Norman Bates hotel The manager/owner (not sure which) was really kind though, apologizing and trying to make up for all the inconveniences by giving a $10 discount per room. It’s a huge place and did have a nice pool area had it not been shut down so with some updating and repairs it has potential
Stayed 1 night in Jul 2021

8/10 Good

Nina

Liked: Cleanliness, staff & service
OK stay
The hotel was clean, but the smoking section where I stayed was poorly ventilated. The pillows were very flat and may as well have not been there. The pool was closed and that was one of the amenities that I requested when I booked the room The staff was nice and friendly though.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like that i booked the room and could not get it
Stayed 1 night in May 2021

4/10 Poor

Katherine

Liked: Property conditions & facilities
Disliked: Room comfort
Dirty walls b old see
Stayed 1 night in Nov 2020
Response from management team on Nov 25, 2020
Thanks for your time to review. We are still in the process of renovation. Half of the property is done and the second half will be finished soon. Thanks for your business.

4/10 Poor

Todd

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
tay anywhere else.
To start of a place in under construction that would be nice to know when making the reservation. Second we got the room because we both smoke and they offered smoking rooms, not one mention of additional cash deposits required for smoking rooms until checking in. Third the front desk had to call someone else over to handle the online payment as they kept trying to charge me for what I already paid for. Fourth I never stayed at a hotel that demanded copies of ID and signatures from all guest. The person who reserved and is paying is all a four star needs so why dies this robot dink need more. Fifth the hotel staff kicked someone out at 330 in the morning. They were loud and obviously unconcerned about their other guest as the staff were the loudest and kept talking the entire time observing the people leaving.
Stayed 1 night in Jun 2020

2/10 Terrible

yesenia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Wait until the renovations are done!!
This place should not be open while they are doing renovations. The entire place looked like an abandoned hotel where homeless people are squatting. The only positive thing is that the staff was very polite. We did not know the hotel was under renovations, nor did we know the pool was closed. They have a sign that says breakfast is from 6:30am -9:30 am but there is no breakfast only coffee. I guess u get what u pay for but look at the photos of the mattress we had ! Yuck
Stayed 1 night in Feb 2020

2/10 Terrible

Ciphas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

2/10 Terrible

Maria d

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No good hotel
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
No property on East State in Rockford!?? Property by airport very rundown.
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi, I booked this hotel because it had an in room jacuzzi. My reserved jacuzzi room was not available due to construction and the hotel did not inform me ahead of time. Additionally they did not return my calls. I am devastated. My relationship with my spouse is now in question and any possibility of children is out of the question.
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Won’t Stay Again
The website did not say they were under construction, no breakfast, ice machine was out of order, and vending machines were empty. 1 outlet in the room didn’t work. The hallway reeked of cigarettes which drafted into the room. There were no tissues in the room either. They only charged for 1 night at check in when we were staying for 2 and had to pay again the next morning.
Stayed 2 nights in Jan 2020

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Want a refund
For a simple overnight stay I had a horrible time with front desk. There was no food at the continental breakfast. Cold hard bagels were there. Room was in horrible condition. I have pictures. Front desk didn't even offer us a cleaner safer room. And pool was closed.
Stayed 1 night in Dec 2019

2/10 Terrible

Paul

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They did not let me stay. I wanted to use my credit card but, they wanted a $50 CASH deposit in addition to my credit card. I was not prepared to deposit $50 . I went to super 8.
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Jillian

Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveler

Business traveler
Could never find the damn place. Called & couldn't understand her. Drove around for 1/2 hour... gave up.
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveler

Stayed 1 night in Nov 2019

2/10 Terrible

michelle

Stayed 2 nights in Nov 2019

6/10 Okay

Tracey

Disliked: Property conditions & facilities, room comfort
Not great but ok for our need
Under a lot of contruction. Booked room mainly for price and that they had a decent pool. When we got there pool was closed...I don't understand why that wasn't disclosed? Room fairly clean, old uncomfortable bed, a few questionable clientele hanging around. Front desk worker was friendly. Overall was ok for a 1 night stay was disappointed about pool and asked about jacuzzi upgrade but they wanted $30 more dollars, definitely no room there was worth $90
Stayed 1 night in Nov 2019

2/10 Terrible

Rebecca J

Stayed 1 night in Oct 2019

2/10 Terrible

Keith

Traveled with group
Disliked: Cleanliness, property conditions & facilities
I ask for double queen beds and paid for queen and was given full size beds
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Under heavy refurbishment. Front desk were unable to process payment with Master card.
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Wait til done remodeling
Could have said they were in the middle of remodeling the hotel. Breakfast was very limited. Good location and easy to get to.
Stayed 1 night in Oct 2019

10/10 Excellent

Nathan, Chicago

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They was remodening and i like how it was coming along and they kept it quite
Stayed 1 night in Oct 2019

2/10 Terrible

Thomas

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Don’t stay here !!!!
The desk clerk was pretty rude and there were rules all over the place. The pool water was cold and the door had to be unlocked to even get in compared to just using a room key. At breakfast the lady wouldn’t turn on the other waffle iron even though there were 35 minutes before breakfast was closed. I could go on but I’ll leave it at that. This hotel used to be a great place, and even though they’re remodeling it, it will look like a third world hotel. There are a lot more hotels in the area and I would STRONGLY suggest doing to one of them. In fact we were thinking of demanding our money back and going to another place. This place is a dive and not even worth half their rate.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Disliked: Staff & service
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Staff & service
It was okay for the price. Nice pool (from what we saw iutside the door)
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveler

Business traveler
Disliked: Amenities, property conditions & facilities
I was paying full price for a Hotel under construction.
Stayed 6 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019