Lobby
Check availability

Reviews of DoubleTree by Hilton Boston - Rockland

4 out of 5
DoubleTree by Hilton Boston - Rockland
929 Hingham St, Rockland, MA

Reviews

8.2

Very Good

Rating 10 - Excellent. 412 out of 906 reviews" "
Rating 8 - Good. 283 out of 906 reviews" "
Rating 6 - Okay. 122 out of 906 reviews" "
Rating 4 - Poor. 50 out of 906 reviews" "
Rating 2 - Terrible. 39 out of 906 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming. Smelled very nice amd clean staff was very friendly .woukd stay again if in the area again
Stayed 1 night in Apr 2024

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kash on Apr 11, 2024
Dear: KellieThank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Kashem DewanGeneral Manager

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place great night manager
Stayed 1 night in Apr 2024
Response from Kash on Apr 11, 2024
Dear: NathanThank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Kashem DewanGeneral Manager

10/10 Excellent

Peter J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm not sure of what your asking about the property.
Stayed 5 nights in Mar 2024
Response from Kash on Apr 11, 2024
Dear: PeterThank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Kashem DewanGeneral Manager

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was pleasant and very accommodating. Room was clean and spacious for 2 people. Bathroom clean and modern. Continental breakfast (fee) was moderately priced, with an above average selection of breakfast items. Would definitely stay again if in the area.
Stayed 1 night in Mar 2024
Response from Kash on Mar 25, 2024
Dear: RichardThank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Kashem DewanGeneral Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly and helpful.
Stayed 6 nights in Feb 2024
Response from Kash on Mar 7, 2024
Dear: SarahThank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Kashem DewanGeneral Manager

10/10 Excellent

Yu Hin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are friendly
Stayed 1 night in Mar 2024
Response from Kash on Mar 7, 2024
Dear: Yu HinThank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Kashem DewanGeneral Manager

8/10 Good

Matt

Traveled with family
Liked: Staff & service, amenities
Good stay
Stayed 1 night in Feb 2024
Response from Kash on Mar 7, 2024
Dear: MattThank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Kashem DewanGeneral Manager

6/10 Okay

Jenifer

Stayed 1 night in Feb 2024
Response from Kash on Mar 21, 2024
Dear: Jenifer, Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are our most valued guest. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.Sincerely, Kashem Dewan General Manager

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kash on Mar 7, 2024
Dear: RobinThank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Kashem DewanGeneral Manager

8/10 Good

Julie

Traveled with family
Liked: Cleanliness
It was fine
Stayed 1 night in Feb 2024
Response from Kash on Mar 7, 2024
Dear: JulieThank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Kashem DewanGeneral Manager

10/10 Excellent

David

Liked: Staff & service, amenities, property conditions & facilities
Overall great property, Staff were exceptional!!
Stayed 1 night in Feb 2024
Response from Kash on Mar 7, 2024
Dear: DavidThank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Kashem DewanGeneral Manager

8/10 Good

Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had to go to a funeral nearby so not familiar with area but the hotel was great except that you could hear people in the rooms next door and it echoed in the halls.
Stayed 1 night in Jan 2024
Response from Kash on Mar 7, 2024
Dear: AnneThank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Kashem DewanGeneral Manager

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms beds etc Only complaint is you could hear people in rooms next to you.
Stayed 1 night in Jan 2024
Response from Kash on Mar 7, 2024
Dear: AnneThank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Kashem DewanGeneral Manager

10/10 Excellent

Glen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wife and I stayed spur of the moment. Sunday night. Perfect quiet getaway for the night.
Stayed 1 night in Jan 2024
Response from Kash on Mar 7, 2024
Dear: GlenThank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Kashem DewanGeneral Manager

10/10 Excellent

Michelle

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to find, was very clean, the room was really clean and pretty, and I liked the interior design of the building
Stayed 2 nights in Jan 2024
Response from Kash on Mar 7, 2024
Dear: MichelleThank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Kashem DewanGeneral Manager

10/10 Excellent

Reade

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
good value, comfortable, friendly staff, convenient
Stayed 1 night in Jan 2024
Response from Kash on Mar 7, 2024
Dear: ReadeThank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Kashem DewanGeneral Manager

10/10 Excellent

deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Kash on Mar 7, 2024
Dear: DeborahThank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Kashem DewanGeneral Manager

10/10 Excellent

Alexandra, South Boston

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the night and convenient to where we needed to go the next day. Every staff member was very friendly and welcoming and so helpful when our mini fridge didn’t work! They brought a new one right in and were very easy to work with!
Stayed 1 night in Jan 2024
Response from Kash on Mar 7, 2024
Dear: AlexandraThank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Kashem DewanGeneral Manager

10/10 Excellent

Gregg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were very friendly, our room was clean and the location was near to our event
Stayed 1 night in Jan 2024
Response from Kash on Mar 7, 2024
Dear: GreggThank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Kashem DewanGeneral Manager

8/10 Good

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kash on Mar 7, 2024
Dear: VanessaThank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Kashem DewanGeneral Manager

10/10 Excellent

DIMITRI

Stayed 1 night in Dec 2023

6/10 Okay

Warren

The shower sprayed all over the floor got soaked.
Stayed 3 nights in Dec 2023

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got There early because we had a red eye flight and the manager let us check in early. Staff is very accommodating and friendly. Close to food and freeways but far enough away that is is quiet.
Stayed 3 nights in Nov 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was visiting family in the area. The staff was great. The hotel in my opinion was dark.
Stayed 1 night in Dec 2023

10/10 Excellent

Barry

Excellent
Stayed 3 nights in Dec 2023

6/10 Okay

Heather

Liked: Cleanliness
Disliked: Property conditions & facilities
Okay but needs improvement
Employees are friendly & hotel was accommodating when we needed to change our room request. Property needs some updating and the room we stayed in needs maintenance. The outlet in the bathroom wasn’t working, the tub stopper didn’t fully work so the water drained, there was a cup of tea in the microwave that was left behind by someone else & in the bathroom there was a sign that said if you forgot something like toothpaste, toothbrush, deodorant etc… those items were available complementary at the front desk and I had forgotten my deodorant, so we asked at the desk and were told that it was available for purchase only. Why put out a sign making the offer?
Stayed 2 nights in Dec 2023

10/10 Excellent

Lori

Traveled with family
Liked: Amenities
Stayed 1 night in Dec 2023

2/10 Terrible

zachary

Traveled with family
My room was assigned keys to another party, who walked in around midnight and scared us. This was after we were provided the incorrect room keys and were sent to the incorrect floor.
Stayed 3 nights in Dec 2023
Response from Kash on Mar 7, 2024
Dear: Zachary Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are our most valued guest. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.Sincerely, Kashem Dewan General Manager

10/10 Excellent

Jason

Stayed 1 night in Dec 2023
Response from Kash on Mar 7, 2024
Dear: JasonThank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Kashem DewanGeneral Manager

6/10 Okay

Cynthia

Traveled with family
Liked: Staff & service, amenities
were only given one towel for a four person room; shower was slow and not hot; property had seen better days; a bit beat up
Stayed 4 nights in Dec 2023

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Jeff

Stayed 1 night in Dec 2023
Response from Kash on Mar 7, 2024
Dear: JeffThank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Kashem DewanGeneral Manager

10/10 Excellent

Frank

Traveled with partner
All personnel were extremely happy and personable
Stayed 1 night in Dec 2023

10/10 Excellent

kathleen

Stayed 2 nights in Dec 2023
Response from Kash on Mar 7, 2024
Dear: KathleenThank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Kashem DewanGeneral Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The overall stay wasn’t bad but housekeeping knocking at my door before check out time was really frustrating!
Stayed 1 night in Dec 2023

2/10 Terrible

Cathleen

Traveled with group
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Doreen

Stayed 1 night in Dec 2023

4/10 Poor

Christa

Business traveler
Liked: Cleanliness
It would have been super if the hotel’s generator had kicked on when the power went out. I was AMAZED that there was NO credit of ANY kind extended on my checkout for the inconvenience of not having power to prepare for the business presentation I had travelled specifically to the hotel to prepare for
Stayed 3 nights in Dec 2023

10/10 Excellent

Mary

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful
Response from Kash on Mar 7, 2024
Dear: MaryThank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Kashem DewanGeneral Manager

10/10 Excellent

Melissa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Annual visit
I stay here every year at this time due to business. I’ve been here 4 years in a row. Always comfortable, quiet, and easy to access. The food is excellent too
Stayed 1 night in Dec 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
The manager was great and able to get is in a room early after coming from our red eye flight.
Stayed 3 nights in Nov 2023
Response from Kash on Dec 5, 2023
Dear Sarah,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not-too-distant future!Sincerely,Kashem DewanGeneral Manager

8/10 Good

Donald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No Outside Alcoholl allowed in your room
Stayed 4 nights in Nov 2023
Response from Kash on Nov 28, 2023
Dear Guest: Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are our most valued guest. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.Sincerely, Kashem Dewan General Manager

6/10 Okay

Linda

Traveled with family
Liked: Cleanliness, staff & service
One elevator was broken. Water leak in the main lobby, our bathroom sink did not drain. Heating system was bad, either it gets too hot or too cold.
Stayed 2 nights in Nov 2023
Response from Kash on Nov 28, 2023
Dear Guest: Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are our most valued guest. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.Sincerely, Kashem Dewan General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very accommodating
Stayed 3 nights in Nov 2023
Response from Kash on Nov 28, 2023
Dear Guest:Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future!Sincerely,Kashem DewanGeneral Manager

10/10 Excellent

Kyran

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful staff
Stayed 3 nights in Nov 2023
Response from Kash on Nov 28, 2023
Dear Guest:Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future!Sincerely,Kashem DewanGeneral Manager

10/10 Excellent

Ross

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly, nice bar and restaurant
Stayed 2 nights in Nov 2023
Response from Kash on Nov 28, 2023
Dear Guest:Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the not too distant future!Sincerely,Kashem DewanGeneral Manager

8/10 Good

LeeAnne

Stayed 1 night in Nov 2023