Blackout drapes, soundproofing, iron/ironing board, free WiFi

Reviews of Americas Best Value Inn Wilson

2 out of 5
Americas Best Value Inn Wilson
1815 US Highway 301 South, Wilson, NC

Reviews

5.2
Rating 10 - Excellent. 11 out of 104 reviews" "
Rating 8 - Good. 16 out of 104 reviews" "
Rating 6 - Okay. 23 out of 104 reviews" "
Rating 4 - Poor. 19 out of 104 reviews" "
Rating 2 - Terrible. 35 out of 104 reviews" "

5.2/10

Cleanliness

5.8/10

Staff & service

4.0/10

Amenities

4.6/10

Property conditions & facilities

3.4/10

Eco-friendliness

Reviews

2/10 Terrible

Shirley

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was filthy and people wandering around aimlessly. Felt very unsafe, room filthy
Stayed 2 nights in Jan 2022
Response from Roy on Jan 20, 2022
It is unfortunate to see your visit was not excellent. To improve, we would like to know what you did not enjoy. Take care and we look forward to hearing from you.

10/10 Excellent

Kathy A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk person very friendly and accommodating; area and room was quiet; and room was relatively close to parking area.
Stayed 1 night in Nov 2021
Response from Roy on Nov 29, 2021
Dear Kathy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

2/10 Terrible

Vergil

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I demand a refund. 1) broken toilet seat 2) tub leaked into wall 3) black mold 4) winos passing a bottle 5) rooms were musty and smelly, 6) toilet not clean (piss behind seat).
Stayed 1 night in Oct 2021
Response from Roy on Oct 5, 2021
We already processed refund same day. We apologize you had issues during your stay with us. We are working very hard every day to better our property and your feedback helps us with this. We appreciate you letting us know what we can work on. Rest assured that our housekeeping and maintenance teams will be notified of your comments to ensure they are diligent and that our accommodations are squeaky clean and kept. We would love to deliver an even better experience the next time you are in town.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2021
Response from Roy on Jan 11, 2021
Dear Anonymous , Thank you for taking the time to share your feedback. It is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

2/10 Terrible

Teresa

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
The room is pretty nice but the water is too cold for this time of year and there is no coffee and continental breakfast if there is the lobby isn’t decent enough to want that service there it feels like you are walking into an ally
Stayed 3 nights in Jan 2021
Response from Roy on Jan 11, 2021
Dear Teresa, Thank you for taking the time to share your feedback. It is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2020
Response from Roy on Sep 28, 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

2/10 Terrible

Carlis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST HOTEL EEEVVVVVEEEERRRRRR
Place is being work on loud, ice neither ice machine worked, rooms dusty from constuction, room recently cleaned but they left the door open during cleaning ROOM FULL IF FLIES SPENT AN HOUR KILLING FLIES, tub dirty DEFINITELY NOT WORTH THE MONEY TIME OR EFFORT
Stayed 1 night in Jun 2020
Response from Roy on Jul 6, 2020
Dear Carlis, Thank you for taking the time to share your feedback. It is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from Roy on Apr 2, 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it had an easy check in and check out process. I left to early and breakfast was not out yet but the staff was getting it ready at 6am. Bathroom was clean. Parking was ok and parking lot had enough light in the front. The
Stayed 1 night in Mar 2020
Response from Roy on Mar 14, 2020
Hello Anonymous, We appreciate you taking the time to give us your feedback on your stay with us at the Americas Best Value Inn Wilson. We are very happy to see that our staff accommodated you and that you enjoyed your stay with us. We hope to see you again the next time you are in the Wilson NC area so we can provide you with excellent service again. Thank you Americas Best Value Inn Wilson Management

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Good room for the price. Roach bugs crawling on the wall...
Stayed 2 nights in Jan 2020
Response from Roy on Jan 25, 2020
Dear Anonymous, We appreciate you taking the time to give us your feedback on your stay with us at the Americas Best Value Inn Wilson. It is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was EXCELLENT I highly recommend people to stay
Stayed 1 night in Jan 2020
Response from Roy on Jan 21, 2020
Hello Anonymous, We appreciate you taking the time to give us your feedback on your stay with us at the Americas Best Value Inn Wilson. We will try to make best from our side so our guest will get good satisfaction. We are very happy to see that our staff accommodated you and that you enjoyed your stay with us. We hope to see you again the next time you are in the Wilson NC area so we can provide you with excellent service again. Thank you Americas Best Value Inn, Wilson Management

8/10 Good

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
It wasn’t what was advertised. I guess you get what you paid for
Stayed 2 nights in Jan 2020
Response from Roy on Jan 13, 2020
Dear Anonymous, Thank you for the 4 star rating of the Americas Best value Inn Wilson. We are glad to see that we meet your expectations and you enjoyed yourself during your stay. We hope to serve you the next time you are in the Wilson NC area. Thank You Americas Best value Inn Wilson Management

2/10 Terrible

Mario, Plant city fl

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I definitely would not recommend this place. Unless you don’t care about the smell and quality of beds. The sofa was really stained. The furniture off of and uncomfortable. Booked it thru. While i was driving toward New York. Literally when i walked in the weed (mariguana) smell was super strong. I had to call Expedia and they talked to The front desk and managed to cancel. Expedia also gave me a $25 coupon for my next stay for the inconvenience. Thank you Expedia.
Stayed 1 night in Jan 2020
Response from Manager on Jan 6, 2020
We're sorry that you were unhappy during your recent visit. we would have changed your room if you have informed front desk manager. we'll work hard to fix the issue you experienced. Thank you for taking time out and letting us know about cleanliness and odor of that particular room.

6/10 Okay

Rpg

Traveled with partner, Traveled with family
Needs paint and better lighting. Sheets clean but there was a hole . Door needed paint at base and toilet seat needed new seat cover but clean. There is fridge and microwave and pleasant bkfst
Stayed 1 night in Dec 2019
Response from Roy on Dec 6, 2019
Dear Rpg, Thank you for taking the time to give us your feedback on your stay with us at the Americas Best Value Inn Wilson. We apologize for the issues that you endured during your stay with us at the Americas Best Value Inn Wilson. We hope that the next time you are in town, you will give us another chance to serve you better. Thank You Americas Best Value Inn Wilson Management

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
No hot water no iron no tub towels, I always stay in this hotel but it was a disappointment
Stayed 1 night in Aug 2019
Response from Roy on Aug 26, 2019
Hello Anonymous, We apologize for not meeting your expectations.Thank you for your feedback on the property we appreciate you taking the time out of your day to let us know about your stay with us at the Americas Best Value Inn Wilson. On behalf of the entire staff of the Americas Best Value Inn. We would like to apologize for the inconvenience you experienced during your short time with us. We would like you to know that we are handling the issues you endured during your stay with us in a timely manner. We hope that the next time you are in the Wilson NC area you will give us to serve you again and show you what your first visit should have been like with us. Thank You Americas Best Value Inn Wilson Management

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The first room they gave me smelled like mold and mildew, she said it was just shampooed but I couldn't breathe. They attendant was very kind and apologetic she gave us another room that was better. The other room had a bed bug, we looked on the internet and to make sure and it was confirmed. It was only one but we had to take precautions.
Stayed 2 nights in Aug 2019
Response from Roy on Aug 17, 2019
Dear Anonymous, We apologize for the unpleasant stay you endured with us at Americas Best Value Inn Wilson. We clean and shampoo everyday all occupied rooms. We treat insects once a week.Certified Pest Controller also comes once a month. We will try to do not visible any insect in rooms. We hope that we can invite you back to give us the opportunity to serve you again Thanks Americas Best Value inn Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was straight for price!
Stayed 1 night in Jul 2019
Response from Roy on Jul 29, 2019
Dear Anonymous, Thank you for your 4 star rating of the Americas Best Value Inn. We value our guest feedback to help us better our property. We are glad that you continue to stay with us when your in the Wilson NC area. Thank You Americas Best Value Inn Management

6/10 Okay

Rodney

Low budget
Hummmm
Stayed 4 nights in May 2019
Response from Roy on Jul 12, 2019
Dear Rodney, Thank you for taking the time to give us feedback, we use customer feedback to improve guest experiences and to get better at our jobs. We apologize on the entire staff of Americas Best Value Inn Wilson for the issues We hope that we can invite you and your family back once we get everything completed for another opportunity to serve you better.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Roy on Jul 12, 2019
Dear Anonymous, Thank you for taking the time to give us feedback, we use customer feedback to improve guest experiences and to get better at our jobs. We apologize on the entire staff of Americas Best Value Inn Wilson for the issues We hope that we can invite you and your family back once we get everything completed for another opportunity to serve you better.

2/10 Terrible

Verified traveler

Stayed 2 nights in May 2019
Response from Roy on Jun 13, 2019
We are sorry that you didn't enjoy your stay with us at America Best Value Inn Wilson. Please be assured that the issues you endured are being looked into and handled in a timely manner.

2/10 Terrible

Priyank

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleep in your car but not here.
Found cockroach running around in the room, climbing on the bed. It's disgusting. Air conditioners are too old and noisy.
Stayed 1 night in May 2019
Response from Roy on Jul 12, 2019
Dear Priyank, Thank you for taking the time to give us feedback, we use customer feedback to improve guest experiences and to get better at our jobs. We handled the issue as soon as we were notified, we apologize for the inconvenience it was on you. We hope that we can invite you and your family back once we get everything completed for another opportunity to serve you better. Thank You Americas Best Value inn Management

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all Costs
Stayed here around mid-May. Got a non-smoking room. My room reeked of smoke. That's fine, at least there's a shower to destress after traveling all day right? Wrong. The shower was totally unusable. My shower not only had 3 insects in it but several patches of mold. Furthermore, the entire bathroom area smelled strongly of sewage, making it clear that the bathroom had not been cleaned. I counted 4 more insects in the room, leading to a grand total of 7 insects. At the end of the day, I just wanted to lay back and relax on my bed, which was unfortunately not possible. There was hair on the pillows, food in the bed, and the blanket smelled even more strongly of smoke than the room. I was thoroughly disgusted and probably got 2 hours of sleep total as a result. I refused to sleep in the bed, so I ended up sleeping on a towel (of the 4 towels, 1 had someone else's hair on it and the other had a mystery yellow stain). Service is awful, I called the front desk and received a very rude response. Also, WiFi is awful, it was impossible to get any work done here. Highly recommend going literally anywhere else. If the location wasn't so creepy, I definitely would have gone outside and slept in my car. Do not listen to what they say about "new management." This is the new management, and they've managed to make this the worst stay I've had in a hotel anywhere.
Stayed 1 night in May 2019
Response from Roy on Jul 12, 2019
Dear Anonymous , Thank you for taking the time to give us feedback, we use customer feedback to improve guest experiences and to get better at our jobs. We handled the issue as soon as we were notified, we apologize for the inconvenience it was on you. We hope that we can invite you and your family back once we get everything completed for another opportunity to serve you better. Thank You Americas Best Value inn Management

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
A lot.of flies and little black bugs flying around in the room. The price was ok though
Stayed 2 nights in May 2019
Response from Customer Service on May 23, 2019
Sorry for your experience at our motel, we are working on it to improve cleanliness after owner change. Thank you

6/10 Okay

Verified traveler

Liked: Staff & service
There were loud neighbors, outside was a little nas
Stayed 2 nights in May 2019
Response from ABVI-Customer Care on Jul 15, 2019
Thank you for your review and flagging up the noise issue. We will definitely work on that. We will make sure you will have pleasant stay at our motel in future.

2/10 Terrible

Blessed

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was not clean at all. They gave an excuse about locks being changed and therefore the rooms were not cleaned as a result.!!! Poor excuse!!
Stayed 2 nights in May 2019
Response from General Manager on May 22, 2019
Providing a clean, comfortable, and refreshing experience is what we're known for, so we're disheartened to learn of the lapse in housekeeping you experienced during your visit. Our team would be delighted to make it up to you and deliver the exceptional stay we're known for should your journey bring you back to the area, and we wish you safe and happy travels along your way.

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

2/10 Terrible

Jacob

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away!!
Stay away from this dump. Tried to double charge my credit card, gave me a key to an occupied room. Shower broken, room filthy.
Stayed 1 night in May 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid this hell hole at all costs. Filthy, smelly "non-smoking" room had been smoked in 100's of times.
Stayed 1 night in May 2019
Response from General Manager on May 9, 2019
We are saddened to hear that you did not have an enjoyable stay with us. Please accept our apologies regarding the unwanted odor and our team will work to dissipate the smell. thank you for taking the time out of our busy day to leave us feedback, and we hope you will give us another chance in the future to impress you.

2/10 Terrible

Verified traveler

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the worst place I have ever stayed. The place was littered with used toilets all over the place and it appeared that it was a dumping ground for anyone who wanted to dump trash.
Stayed 1 night in Mar 2019
Response from General Manager on May 6, 2019
Thank you for your feedback! We are sorry to read that there were aspects of your stay that did not meet your expectations. Our maintenance team makes every effort to ensure a high standard of cleanliness, and we apologize that it sounds like we dropped the ball. We will work to improve our services moving forward; we wish you all the best ahead.

10/10 Excellent

Wazer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very comfortable and relaxing stay
Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We couldn’t get past the smell of the office, the building was horrible looking..booked a non smoking room. One wasn’t available so we left!!
Stayed 1 night in Apr 2019

2/10 Terrible

Patricia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bedbugs and gnats everywhere
Stayed 1 night in Apr 2019

6/10 Okay

Derrick

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2019

10/10 Excellent

Cupid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
N/a
N/a
Stayed 2 nights in Jan 2019

6/10 Okay

GREGORY

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

2/10 Terrible

Doely

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse hotel I ever stay at.
Very dirty. Smell bad and lots of roaches. Remote control didn't work.
Stayed 1 night in Sep 2018

8/10 Good

Troy, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were fist dights going on whwn i arrived, i was assured the police were on thier way, they were. And came back twi e thay night. I dis try to cancel my res. But was misinformed that i coulsnt. We were exhauated ao we made the mistake of staying only to wake up to bugs in our bathroom. We r still tryi g to get a refund. Important safety tip DO T STAY HERE
Stayed 1 night in May 2018

6/10 Okay

Michelle

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

2/10 Terrible

April, PA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst night at a Hotel
Mattress are really uncomfortable and old,it was mouse traps under the beds,the room had a microwave that did not work.
Stayed 1 night in Apr 2018

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
It was peaceful.
Stayed 2 nights in Mar 2018

4/10 Poor

Kat, finger lakes ny

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Carpets were filthy. White comforter was stained.
2 working outlets. 1 bar soap. Reserved for 4 people. 2 towels 1 hemp and lemon shampoo. Carpet dirty. Plastic wrapper of??? On bed. Outside was in disrepair. Paint missing. Bathroom door would not latch. Sheets too small for bed. Machine on floor. No idea what it was. Supposed to be contental breakfast -nothing offered.
Stayed 1 night in Mar 2018

6/10 Okay

Theodore

Stayed 1 night in Feb 2018

6/10 Okay

David, Wilson, NC

Liked: Cleanliness, staff & service, room comfort
Fine for a stop on the way home.
Standard, run-of-the-mill, highway type, old motel. Worked out fine for my son and I to break our drive from Orlando to DC.
Stayed 1 night in Dec 2017

8/10 Good

Damien

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2017

2/10 Terrible

Kevin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

2/10 Terrible

Joyce

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty filthy rooms
I booked two rooms for our employees to work in Wilson for a few days. They couldn't even stay there the first night. Nasty filthy rooms, and very ran down motel. Don't waste your money on this place.
Stayed 6 nights in Nov 2017

4/10 Poor

DCmom, Washington

Disliked: Cleanliness, property conditions & facilities, room comfort
old and stinky
A non-smoker room that reeked of smoke, cigarettes holes in the bed cover. Not mentioning the damp carpet. The town is lovely and worth exploring though. Just stay elsewhere....
Stayed 1 night in Aug 2017