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Reviews of SureStay Plus Hotel by Best Western Tarboro

2.5 out of 5
SureStay Plus Hotel by Best Western Tarboro
102 Market Centre Drive, Tarboro, NC

Reviews

6.8
Rating 10 - Excellent. 79 out of 340 reviews" "
Rating 8 - Good. 100 out of 340 reviews" "
Rating 6 - Okay. 62 out of 340 reviews" "
Rating 4 - Poor. 52 out of 340 reviews" "
Rating 2 - Terrible. 47 out of 340 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Greg

Liked: Staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Suzanne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room seemed clean and in order. Person who checked me in was nice. Property facilities have some wear and tear. But it was fine for what I needed.
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place to stop
Room was clean and comfortable. Location was close and convenient for shopping and other needs.
Stayed 8 nights in Jan 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Better quality control needed.
The first room had a few dead bugs, small wood chips, and leaves under the sheets on the mattress. The second room had a cleaner bed but had a good bit of debris on the air unit and something brown smeared on the wall next to the door when you came in.
Stayed 3 nights in Jan 2024

2/10 Terrible

Jacqueline

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
nasty
Stayed 2 nights in Dec 2023
Response from GM on Jan 10, 2024
Thanks for your Response Jacqueline. If you would have provided us with detailed explanation of your issue it would have helped usl

2/10 Terrible

Thomas

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Absolutely DISGUSTING!!! VOMIT EVERYWHERE!!
We got 2 rooms and both of them had dried vomit all over the walls and other parts of the room. Bug guts smashed on the wall, floors that look like they've never been cleaned, the smell of mildew throughout the hotel. There are also poop smeared on the headboard. We immediately left. On the way out there was fresh puke in front of the elevators! Why is everyone throwing up in this hotel??!! When we asked the front desk for a refund, they told us no because we went through a 3rd party app (hotels.com). I have yet to hear anything back from hotels.com about our refund. I would recommend driving 30 minutes to Greenville for a nicer hotel, there arent any im Tarboro that are fit to house people.
Fresh vomit on the floor
Dried poop on the headboard
Smashed bugs on the wall
Dried puke on the wall
Stayed 1 night in Nov 2023

8/10 Good

Iseeulooking

Liked: Cleanliness, staff & service, property conditions & facilities
Close to food and shopping
Stayed 2 nights in Nov 2023

8/10 Good

Kurt

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was helpful and the place is clean
Stayed 1 night in Oct 2023

6/10 Okay

Delores

Traveled with family and small children
Liked: Amenities
Customer service
Stayed 2 nights in Oct 2023

10/10 Excellent

Carl

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on Oct 6, 2023
Dear Sir or Mam,Thank you for your response, it means lot to us. Please come back soon and visit us again.RegardsSure Staff

2/10 Terrible

Shardel

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the nastiest hotel room I’ve ever seen. There was dirt and hair in the shower. The sheets had dirt on them where you could wipe it off if you touched it. There was hair on the floor. The room smelled of mildew. I immediately asked for a refund and left. I would never return to this filthy property
Stayed 1 night in Sep 2023
Response from GM on Sep 4, 2023
Thank you for your response. We cxl. your room and within 1/2 hour we rented the same room to another guest and they ended up staying for three nights. Thank you for not staying with us, it helped us selling the same room 2 additional nights. Have a good day.

4/10 Poor

Diane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
What it that smell
My husband and i only stayed one night .it was our family reunion we arrived later then we wanted to. checked in with no problem staff was friendly. We got to the room and it smelled like mildew i thought maybe the air conditioner was not on long enough but we had to run out to get to the reunion. When it was over with was late i called to ask for 2 more rooms to help out other family members and they accommodated my family last minute it was late.when we got to our room ot still smelled like mildew. And there was a dampness on the room i did some cleaning and spraying and it seemed a little better but in the middle of the of the night a slug was on the wall i woke my husband he killed it and checked out at 6am. I told the man at the desk and said he was going to check it.but he didnt say anything to me. My family said their stay was ok.so maybe it was just that room but i hate it.it is close to our family and its in a good location to everything. The breakfast was good but i like to sleep more then i like to eat.
Stayed 1 night in Aug 2023

6/10 Okay

Mark

Business traveler
Stayed 1 night in Aug 2023

4/10 Poor

Ashley

Stayed 1 night in Jul 2023

8/10 Good

Tiffany

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying here. Would recommend to others.
Stayed 1 night in Jul 2023

6/10 Okay

Marcia

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jul 2023

6/10 Okay

Elaine

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Extremely disappointed with breakfast offerings and coffee
Stayed 1 night in May 2023

6/10 Okay

Nick

Stayed 1 night in May 2023

10/10 Excellent

calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!!!!
Stayed 2 nights in Apr 2023

4/10 Poor

Topher

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2023
Response from GM on Apr 4, 2023
Dear Topher Can we know the full name of yours and what was the problem since you given us this rating.Sincerely GM

4/10 Poor

Heather

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
We didn’t have hot water in our shower, and my husband got sick so we left a day early and the manager refused to refund us for that day.
Stayed 4 nights in Mar 2023
Response from GM on Mar 17, 2023
Heather,THanks for your response. Please call up the hotel and we will like to hear you.

10/10 Excellent

Mitchell

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great property. No problems.
Stayed 1 night in Feb 2023

8/10 Good

Clement

Stayed 1 night in Feb 2023

6/10 Okay

Kamal

Disliked: Cleanliness, amenities, property conditions & facilities
Location close to shopping area and highway however the room smelled and the bathtub was filthy we had to wash it before taking a shower. TV service kept disconnecting and interrupting. Front desk staff was helpful
Stayed 2 nights in Jan 2023

6/10 Okay

Victorey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was helpful but no cleaning was done to my room
Stayed 4 nights in Jan 2023

10/10 Excellent

Cynthia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

john carter

Traveled with partner
Liked: Cleanliness, staff & service
I think the bath tub requires a little more attention

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

6/10 Okay

Judi

Stayed 1 night in Oct 2022

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay
The staff is top notch from the manager, all the front desk personnel regardless of the time of day and the gentleman that runs the breakfast. I stayed 14 days so I saw all the employees.
Stayed 10 nights in Sep 2022

8/10 Good

Justin

Stayed 2 nights in Sep 2022

10/10 Excellent

Sophonie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great, customer service is great!!
Stayed 3 nights in Sep 2022

2/10 Terrible

Victoria

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a Good Place to Stay
This hotel was just terrible. Rooms wasn’t cleaned at 230 when I arrived. I had to reclean tub and TV would not turn off all nite. Breakfast was just as bad. Most of the equipment wasn’t working.
Stayed 1 night in Sep 2022
Response from GM on Sep 21, 2022
Dear VictoriaThank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 2528240700.Sincerely,55032 PropertyGeneral ManagerSureStay Plus Hotel by Best Western Tarboro

10/10 Excellent

jerome

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The professional service and cleanliness.
Stayed 2 nights in Sep 2022

6/10 Okay

Mary

Stayed 1 night in Sep 2022

6/10 Okay

John

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Amenities
No breakfast or swimming pool ac was bad
Stayed 3 nights in Aug 2022
Response from SJ on Aug 22, 2022
Dear JohnThank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 2528240700.Sincerely,GM55032 PropertyGeneral ManagerSureStay Plus Hotel by Best Western Tarboro

2/10 Terrible

Jeffery

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

2/10 Terrible

Matthew

Stayed 1 night in Aug 2022

2/10 Terrible

Cheryl

Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in to a room that smelled. The bathroom tub had a ring around it, the air conditioning leak water on the floor. The website said the pool would be opened, it wasn’t. They was suppose to have bagged breakfast due to Covid. That wasn’t done. A car was vandalized in the lot, I watched my car all night hoping that wouldn’t happen to mine. The rooms need updates. No use of complaining. I’m sure they know about those rooms and all the defaults. I spayed and cleaned the shower myself.
Stayed 2 nights in Jul 2022
Response from GM on Aug 2, 2022
Dear Guest Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 2528240700. Sincerely, GM 55032 Property General Manager SureStay Plus Hotel by Best Western Tarboro

8/10 Good

Donald

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
this was just a place to spend the night with a dog in tow.... but we liked the clean room, with its vinyl flooring.... easier to clean up dog food spills, and smells soooo much nicer. We liked that we were put on the bottom floor, near the exit, so our dog could come and go easily.... made us all more comfortable. The lady on the desk when we arrived was sooo nice.... loved comparing our animal stories! Only negative really is that after we left, we got a call on our cel phone asking if we had paid the dog fee (which we had, in cash... but neglected to get a receipt)..... we always got a pet receipt thereafter on our trip.
Stayed 1 night in May 2022

10/10 Excellent

Diane

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed with cleanliness, staff very friendly and pet friendly.
Stayed 1 night in May 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful Place!
Horrible marijuana smell throughout. Loud, party crowd all night long. Not very clean. Bed not comfortable. Will NOT stay again or recommend to anyone!
Stayed 1 night in Apr 2022
Response from ABCD on May 7, 2022
Thank You for your Response. Let us know if there is a solution for this smokers to stop in any hotel. Book your room directly with the hotel instead using 3rd party.

8/10 Good

Allison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for why i was there. Bojangles next door.
Stayed 1 night in Apr 2022

6/10 Okay

Verified traveler

Disliked: Cleanliness
Room had sticky wetch stuff on the floor. Furnishings were badly stained.
Stayed 1 night in Apr 2022

8/10 Good

Greg

Traveled with family
Liked: Staff & service, amenities
They were up grading during the day very noise
Stayed 1 night in Apr 2022

2/10 Terrible

Sekeithia

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I didnt like the owner kept comin saying we was too loud and this and that will never stay there again
Stayed 1 night in Mar 2022
Response from GM on Mar 7, 2022
Thanks for your feedback. To provide best experience to other guests, sometimes we have to restrict noise level in the lobby and outside. I apologize if you were offended but unfortunately, we have to do right things keeping in mind comfort of everyone..

8/10 Good

Ricky

Stayed 1 night in Feb 2022

8/10 Good

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from GM on Mar 5, 2022
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 252-824-0700.. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, GM 55032 Property SureStay Plus Hotel by Best Western Tarboro