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Reviews of Holiday Inn Estes Park

3 out of 5
Holiday Inn Estes Park
101 S Saint Vrain Avenue, Estes Park, CO

Reviews

8.6

Excellent

Rating 10 - Excellent. 533 out of 1001 reviews" "
Rating 8 - Good. 274 out of 1001 reviews" "
Rating 6 - Okay. 114 out of 1001 reviews" "
Rating 4 - Poor. 61 out of 1001 reviews" "
Rating 2 - Terrible. 19 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we loved the property. Jeff at the front desk was very helpful. The only thing I didn’t love was a fragrance in the lobby- it was very strong and I am very sensitive to smells. I would also love to see fragrance free toiletries instead of scented ones. Everything else was amazing and I would stay here again in the future.
Stayed 2 nights in Apr 2024

8/10 Good

Von, Colorado Springs

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Second time we have brought our dogs and stayed here. Loved the fire pits in the evening. Convenient to get our dogs to room. Check in took an extremely long time considering the hotel was not. Had to remind the person at check in 3 times that we needed a room where dogs were allowed. She kept forgetting. Like the amenities in the bathroom and the room was clean. Appeared to be a roof leak in the hallway. Hotel is in a convenient location.
Stayed 2 nights in Mar 2024
Response from Holiday Inn Estes Park on Mar 20, 2024
We're glad to hear that you enjoyed your stay and found our location convenient. We appreciate your feedback regarding the check-in process and will work to improve this aspect of our service. We also take note of your observation about a possible roof leak. Thank you for choosing to stay with us and we look forward to welcoming you and your dogs again in the future.

8/10 Good

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Tyson on Mar 16, 2024
Thank you for the positive feedback!

10/10 Excellent

Miles

Stayed 1 night in Feb 2024
Response from Holiday Inn Estes Park on Mar 20, 2024
Thank you for the fantastic review! We're delighted you enjoyed your stay at our hotel. Looking forward to welcoming you back soon!

8/10 Good

Sharon

Stayed 1 night in Feb 2024
Response from Tyson on Mar 20, 2024
Thank you for your feedback.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Tyson on Mar 16, 2024
Thank you for the positive feedback!

10/10 Excellent

Katherine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families!
Stayed 2 nights in Dec 2023
Response from Tyson on Mar 16, 2024
Thank you for the positive feedback!

10/10 Excellent

Paul

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Tyson on Mar 16, 2024
Thank you for the positive feedback!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
This was a really solid hotel, especially for the price. Estes can be so expensive, and this was a super nice hotel, with shockingly comfortable beds, with plenty of amenities that probably would be great for families.
Stayed 1 night in Jan 2024
Response from Tyson on Jan 17, 2024
Thank you so much for your kind words! We're thrilled to hear that you found our hotel comfortable and thank your for your feedback!

10/10 Excellent

andrea, castle rock

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay. The room was clean and comfortable. The hotel is in a convenient location for walking into town or to the visitors
Stayed 2 nights in Dec 2023
Response from Tyson on Jan 17, 2024
Thank you so much for your kind words! We're thrilled to hear that you found our hotel comfortable and thank your for your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Tyson on Jan 17, 2024
Thank you so much for your kind words! We're thrilled to hear that you found our hotel comfortable and thank your for your feedback!

10/10 Excellent

Kate

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our family favorite in Estes!
Our family loves the Ridgeline!! Glad to have the addition of the game room again and the pool is always a hit! Love the soda water machine as well!!
Stayed 2 nights in Dec 2023
Response from Tyson on Jan 17, 2024
Thank you so much for your kind words! We're thrilled to hear that you found our hotel comfortable and thank your for your feedback!

10/10 Excellent

ELISUA, Greeley

Stayed 1 night in Dec 2023
Response from Tyson on Mar 16, 2024
Thank you for the positive feedback!

8/10 Good

Renju

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Tyson on Jan 5, 2024
Thank you for your feedback!

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would still recommend
Our overall stay was great. We loved the updated contemporary look and some of the fun amenities they had to offer! We had a couple of issues one being a leaking patio roof so we couldn’t use our patio due to drips and puddling. I also think the chemicals in the pool may have been a bit off. Our kiddo broke out in a rash all over. But, even with all that said we would recommend this hotel over a few we have stayed at before.
Stayed 2 nights in Dec 2023
Response from Tyson on Jan 5, 2024
We're delighted to hear that you enjoyed your stay at our hotel and that our service met your expectations. We strive to provide a beautiful experience for our guests and hope to welcome you back soon!

10/10 Excellent

Tanisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Tyson on Jan 5, 2024
We're delighted to hear that you enjoyed your stay at our hotel and that our service met your expectations. We strive to provide a beautiful experience for our guests and hope to welcome you back soon!

10/10 Excellent

Angela H.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I travel a lot, and absolutely the friendliest and best check-in experience. The hotel was in a great location, clean, just an overall great experience!!
Stayed 2 nights in Dec 2023
Response from Tyson on Jan 5, 2024
We're delighted to hear that you enjoyed your stay at our hotel and that our service met your expectations. We strive to provide a beautiful experience for our guests and hope to welcome you back soon!

10/10 Excellent

catherine, astoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice lobby, helpful staff, easy checkout
Stayed 3 nights in Dec 2023
Response from Tyson on Jan 5, 2024
We're delighted to hear that you enjoyed your stay at our hotel and that our service met your expectations. We strive to provide a beautiful experience for our guests and hope to welcome you back soon!

10/10 Excellent

Demi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although we didn’t travel with kids this trip we will keep in mind it is very family friendly.
Stayed 1 night in Dec 2023
Response from Tyson on Dec 31, 2023
Thank you for the positive feedback! We can't wait to host you again!

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front Desk Supervisor on Dec 25, 2023
Thank you for the great review! We hope to see you again soon!

10/10 Excellent

Audrey

Stayed 2 nights in Dec 2023
Response from Tyson on Jan 17, 2024
Thank you so much for your kind words! We're thrilled to hear that you found our hotel comfortable and thank your for your feedback!

10/10 Excellent

Nikki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Good customer service and a lovely place to stay! The firepits were awesome.
Stayed 1 night in Dec 2023
Response from Tyson on Mar 16, 2024
Thank you for the positive feedback!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great place for Families and friend gatherings!
Stayed 2 nights in Dec 2023
Response from Tyson on Dec 20, 2023
Thank you for your positive feedback! We cant wait to host you again!

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Tyson on Dec 20, 2023
Thank you for your positive feedback! We cant wait to host you again!

10/10 Excellent

Dennell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tyson on Dec 14, 2023
Thank you for the positive feedback!

10/10 Excellent

Lisa, Denver

Liked: Cleanliness, staff & service, property conditions & facilities
The indoor pool is great for kids and full size hot tub great for adults!
Stayed 2 nights in Dec 2023
Response from Tyson on Dec 12, 2023
Thank you so much for your amazing review! We're thrilled to hear that you had a great experience at our hotel. We hope to welcome you back soon! Highly appreciated!

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Would stay again!
Stayed 2 nights in Nov 2023
Response from Tyson on Dec 12, 2023
Thank you so much for your amazing review! We're thrilled to hear that you had a great experience at our hotel. We hope to welcome you back soon! Highly appreciated!

10/10 Excellent

Dominic

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife accidentally left her bag behind in the room and the staff was so helpful to go check to see if it was still there . They were very honest because all of her personal items were there including some cash They shipped it out to us the following day. All the staff was so friendly and we appreciate the hospitality.
Stayed 1 night in Dec 2023
Response from Tyson on Dec 12, 2023
Thank you so much for your amazing review! We're thrilled to hear that you had a great experience at our hotel. We hope to welcome you back soon! Highly appreciated!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
The game room was amazing for kids! The pool area is large and also shows movies!
Stayed 2 nights in Nov 2023
Response from Tyson on Nov 29, 2023
Thank you for the positive feedback!

8/10 Good

Romina, Centennial

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was really cute and small. Our room had really thin walls so we heard everything EVERYTHING the room next door was doing. The room was clean and the walking stick and binoculars were cool. It was not as close to downtown but it had a great brewery and Mexican restaurant walking distance.
Stayed 1 night in Nov 2023
Response from Tyson on Nov 29, 2023
Thank you for the feedback!

10/10 Excellent

Dinesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, friendly front desk, breakfast was decent. All in all, my family loved this place.
Stayed 2 nights in Nov 2023
Response from Tyson on Nov 29, 2023
Thank you for the positive feedback!

8/10 Good

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
We got the room with a deck to watch the pool and we loved it! Overall it was a nice place to stay!
Stayed 2 nights in Nov 2023
Response from Tyson on Nov 26, 2023
Thank you for your feedback!

10/10 Excellent

SERAJ, Centennial

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place to stay
Stayed 1 night in Nov 2023
Response from Tyson on Nov 21, 2023
Thank you for your positive feedback!

8/10 Good

Jennifer

Stayed 1 night in Nov 2023
Response from Tyson on Dec 12, 2023
Thank you so much for your amazing review! We're thrilled to hear that you had a great experience at our hotel. We hope to welcome you back soon! Highly appreciated!

8/10 Good

CYNTHIA, Chehalis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The faculty was clean, warm and comfortable. The night we checked in the front office staff was very friendly and accommodating. The 2nd day day staff was rude and surly. We have traveled to numerous locations and have had a microwave and safe in our rooms to use at our convince but not at this facility. If you are going to charge for breakfast it would be nice to have it disclosed before making a reservation. Traveling in Europe breakfast is provided as it is most facilities in USA. Thank you.
Stayed 2 nights in Nov 2023
Response from Tyson on Nov 14, 2023
Thank you for your feedback!

10/10 Excellent

Colleen, Aurora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always a good place to stay in Estes. Friendly and helpful staff, comfy rooms and tasty breakfast.
Stayed 1 night in Nov 2023
Response from The Ridgeline Hotel on Nov 13, 2023
Thank you for the positive review! We hope to see you again soon!

10/10 Excellent

Alissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for family and friends to stay when visiting Rocky Mountain National Park! We enjoyed the morning breakfast, the complimentary s’mores pack, and the comfortable rooms.
Stayed 2 nights in Nov 2023
Response from Tyson on Nov 14, 2023
Thank you for your feedback!

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We cannot wait to come back!
Stayed 1 night in Oct 2023
Response from Tyson on Nov 14, 2023
Thank you for your feedback!

8/10 Good

Roxann

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Bed and pillows very hard, but all of the employees were super helpful and friendly. Love the S'mores, great breakfast, and nice fire pits!
Stayed 2 nights in Oct 2023
Response from Tyson on Nov 14, 2023
Thank you for your feedback!

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great for a hotel. Happy! No complaints. Nit picking though, the elevator was slow and a long wait. Snacks you can buy were too limited and I was charged $29 for a frozen breakfast burrito and a snall bag of lays chips.
Stayed 1 night in Oct 2023
Response from Tyson on Nov 14, 2023
Thank you for your feedback!

8/10 Good

Kelsie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Tyson on Nov 14, 2023
Thank you for your feedback!

8/10 Good

Debra, West Palm Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Aug 2023
Response from General Manager on Oct 23, 2023
We’re thrilled to hear you had a positive experience. Is there anything you’d like to share that we can pass along to the team?

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
The staff went out of their way to be helpful to make sure we were able to find ways to enjoy our perfect time near the park. We will stay here again.
Stayed 4 nights in Oct 2023
Response from General Manager on Oct 23, 2023
We’re thrilled to see you had a positive experience, Mary. We will pass on the compliments to the team. See you next time.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our families go-to hotel! Always love our stay. Breakfast was disappointing with very little options. The floors in the room were very dirty that left black on our feet and had to keep rinsing off in the bath. Otherwise, we love the hotel. The pool is great with complimentary toys for the kids, lights that added to the fun environment, and cartoons playing on the projector. The complimentary s'mores were a great surprise. Will be back of course!
Stayed 1 night in Oct 2023
Response from Tyson on Nov 14, 2023
Thank you for your feedback!

4/10 Poor

Jamie

Traveled with partner
Disliked: Staff & service
In line waiting to check in. The computer needed to reboot. Another young lady comes up to check in and instead of having me, who was there first get the staff member who’s computer is working I get passed up and wait longer. Not exactly how I thought I would be treated in a hotel asking nearly 300$ for a room. Try and get better and customer service!!
Stayed 1 night in Oct 2023
Response from General Manager on Oct 23, 2023
Hi Jamie, we apologize for the inconvenience you experienced during check-in. We strive to provide excellent customer service and we're sorry we fell short this time. Your feedback is valuable to us and we'll use it to improve our service. Thank you for bringing this to our attention.

10/10 Excellent

Rodney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Good facilities. Friendly staff.
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 23, 2023
Thank you, Rodney! We're thrilled to hear that you had a pleasant experience with our facilities and friendly staff. Your positive feedback means a lot to us and we hope to have the opportunity to welcome you back soon.

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Oct 23, 2023
We’re thrilled to see you had a positive experience, Margaret. If there are any details you’d like to share about what we are doing well, we’d love to learn more!

6/10 Okay

Alex

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room that is pictured is most likely not going to be the room you get on Expedia. We were literally put in a separate wing of the hotel that we had to drive around to the back to get to only to find that our room was in a basement, also found about 10 large ants in the bathroom. The hot tub was absolutely disgusting, film on the top looked like someone had spilled curdled milk. The front desk guy was phenomenal but the maintenance guys were total creeps. Downtown is close enough to walk to, but if you intend to take an Uber anywhere you are out of luck. We tried to call a cab but they were charging $10 per person to go less than 3 miles.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 23, 2023
Hi Alex, thank you for sharing your experience. We apologize for any discrepancies between the room pictured and the one you received. We appreciate your feedback regarding the hot tub and maintenance staff. We'll address these concerns internally to improve our service. Thank you for choosing our hotel.

8/10 Good

Wimolrat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
love it
housekeep forgot to come back to clean our room. overall it is clean than other three place we stay in rocky mountain area, would stay here again for sure
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 23, 2023
We’re thrilled to see you had a positive experience even though housekeeping fell short of expectations. We will pass on your feedback to the team.

10/10 Excellent

Daryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a AMAZING experience. Will recon to everyone I know.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 23, 2023
Thank you so much, Daryl! We're thrilled to hear that you had an amazing experience. We appreciate your recommendation and look forward to serving you and your friends in the future.