Ratings based on 283 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

The Historic Crags Hotel

Posted Jul 14, 2014
Just because a hotel is labeled "historic" doesn't necessarily mean that it's a good place to stay. The outside of the Crag is very quaint, however, it's the inside that needs a much needed face lift. Looks like the last time it was updated was in the 70's. Very ugly dark green carpet, brown couch, mismatched furniture. Rooms were very drab and dark and hallways stark and barren. The night we stayed there was a wedding reception that went until 11 pm and was very loud throughout the hotel. We had no hot water for showers the next morning. The Historic Crag Hotel should take point from The Historic Stanley Hotel...remodel, furnish and decorate with the original time period in mind.
Comment from Hotel Management
Jul 21, 2014 by Diamond, Hotel Management
We are very sorry that your room did not meet expectations. While it is true that several of our rooms do need updating, we have several exciting projects of refurbishment planned that we know you will be pleased with when you next visit. We have passed your concerns about the shower to our maintenance department so they can follow up with the proper attention to this matter. We do, from time to time, have furniture that gets damaged and needs to be replaced. That would probably explain the mismatched furniture in the room. One of our major projects for 2014 is the Overlook Garden Area project. This project consists of adding furniture, repairing the fireplaces, and adding new flagstone paving and fencing. We are also updating the main entrance walkway with flagstone and accessibility features along the front of the building, installing televisions, replacing large and small appliances, remodeling the common area bathrooms, adding pool furniture to include tables and umbrellas, refurbishing the heating system for the entire building and painting throughout the property. While we do appreciate your patience with us as we embark on our program of commitment regarding the refurbishment of our resort, it is regrettable that your stay was not more enjoyable. We like would like to welcome you back to our resort in the future and hope you will enjoy our enhancements the next time you visit.
3 out of 5
Recommended
for Everyone
by A verified traveler from Salt Lake City, UT

Traditional lodge with beautiful views

Posted Jul 10, 2014
Pros: Nice pool and beautiful views
Cons: They should not book the lower rooms on nights that they have parties.
Location: Rocky Mountain National Park is a stones throw away and there are many other forms of entertainment
Historic Crags Lodge is a nice facility and well maintained. Unfortunately, we were given a room below the restaurant which happened to have a very lively wedding party the afternoon we arrived. The party was on! While they did end the festivities as promised at 10 p.m., we spent several hours in our room with 60 energetic people dancing over our heads. The staff person was nice, although she said that there were no other rooms available for the remainder of our 3 night stay. No effort was made to accomodate us in a more satisfactory manner.
4 out of 5
Recommended
for Couples
by A verified traveler

Excellent views from the pool and yard.

Posted Jul 4, 2014
We stayed at the lodge in June of this year. We stayed in one of the one bedrooms and it was nice. A little small but ok for two people. It's very close to town and the rocky's but far enough away to be quiet. The pool was great. The staff was very friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Quiet, but close to the action.

Posted Jun 19, 2014
Pros: Quietness and character of an old Inn.
Cons: Showers were not consistent-hot then cold, high pressure then low pressure.
Location: Within 5 minute walk or 1 minute drive to downtown Estes Park.
This hotel has character, not just a cookie cutter spot. It is far enough from downtown but close enough to get to anywhere within minutes. It was a very quiet location and the staff was very accommodating. If I come back to Estes Park, this will definitely be the hotel I will seek out. 5 Minutes from Rocky Mountain National Park.
5 out of 5
Recommended
for Families
by Cindy

Quiet hotel close to town

Posted Jun 8, 2014
Loved our stay here, traveling with teenagers made this hotel perfect. The room had everything we needed. Loved the historic character of the lobby and the updated rooms.
Comment from Hotel Management
Jun 18, 2014 by Diamond, Hotel Management
Thank you for your review! We are delighted that you enjoyed your stay here, and that the Historic Crags Lodge had everything you needed for a great vacation. We hope to see you again in the future!
2 out of 5
by A verified traveler

Bring a fan otherwise you will bake in your room!!

Posted May 27, 2014
Pros: Great outdoor space makes up for small rooms. Huge deck with grills and pools. Great beds and great coffee in the lobby, games, tv, couch in lobby.
Cons: New curtains!! The rooms had flimsy white curtains that offered no privacy or light barrier.
Location: Very close to the park and town. Work out to get back to hotel if you walk(very hilly), but great location. Close to bars and stores.
We booked a queen room WITH a sofa bed a month or so in advance. When we arrived we got put into a teeny room that the two of us could barely fit in overlooking the parking lot with only one bed. I called the front desk within seconds and was told the hotel was full and to check back the next day. They were nice about it but made no mention about why we were put into the wrong room with a terrible view and no sofa bed.. The next morning after no sleep( the room was a sauna with no air flow and the doors in the hotel slammed loudly and you could hear the people above you walk). I was told they could move us so I packed up my things. They said it would be a few minutes. We went downstairs all packed up and long story short waited an hour and 15 minutes in the lobby in our pajama's with the front desk lady updated us every 15 minutes that the room was almost done. FINALLY we got into the new room, I slept most of the day since I got no sleep the night before, so basically our trip was shot. The front desk lady was super smiley, to the point it was sugary sweet and seemed fake. The managers seemed nice and helpful, but there was no mention as to why we were put into the wrong room in the first place. Also, there is no housekeeping so if you do any cooking or have any garbage and are staying a few days, better be prepared to clean the room your self. The new room was nice, was in a separate building, but the first night was so terrible that we would not stay again
Comment from Hotel Management
Jun 2, 2014 by Diamond, Hotel Management
Thank you for choosing to stay here with us at The Historic Crags Lodge. We hope you will accept our sincere apologies for the inconveniences you and your party experienced during your recent stay here. We genuinely appreciate your patronage and deeply apologize that your room request was not able to be met immediately. While it is great for us to read that our front desk and management teams were able to accommodate you with the unit you desired, we are still very sorry this problem occurred in the first place. We assure you and our potential future guests reading this, that your preferences are of the upmost importance to us however, they are subject to the limitations of prevailing inventory. As it states prominently on our website, accommodations are not equipped with air conditioning here. We regret, if for some reason, you did not find that information posted about our accommodations. If you wish to discuss your visit further, please don’t hesitate to contact us directly and a member of our team will be happy to assist you. We appreciate your comments and hope to hear from you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Really nice, close to the downtown.

Posted Apr 28, 2014
I had a great time and enjoyed the stay beautiful area.
4 out of 5
Recommended
for Everyone
by Dan from Grosse Pointe, MI

Great experience. Felt more like a B&B.

Posted Apr 25, 2014
Pros: The staff, the view, the lobby as a place to hang out.
Cons: Nothing.
Location: Near downtown Estes Park. Easy walking distance (although down and up a fairly steep hill). Great view.
Great experience at the hotel. Wonderful view, nice facilities. Very friendly staff who went out of the way to make sure we were cared for. They made smores in their lobby fireplace with my children, set up movies in the lobby for them. There is a nice gas grill set up for guest use. It's an older building, listed with the registry of historic place, but it is thoroughly modern. We basically moved in and set up house. Being at the hotel, sitting outside looking at the mountains, having a glass of wine with our freshly grilled buffalo burgers was as satisfying as being out in the Park hiking trails. It really let us set a nice pace for our time in Estes Park. I'd go there again.
Comment from Hotel Management
Apr 29, 2014 by Diamond, Hotel Management
We are glad to bring the comforts of home to you while visiting our resort. Our staff will be delighted to hear that you thought that they were friendly, and helpful. Your valuable feedback means a lot to us and we thank you for it! We look forward to being able to accommodate you again in the future.
Comment from Hotel Management
Apr 29, 2014 by Diamond, Hotel Management
We are glad to bring the comforts of home to you while visiting our resort. Our staff will be delighted to hear that you thought that they were friendly, and helpful. Your valuable feedback means a lot to us and we thank you for it! We look forward to being able to accommodate you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Historic Lodge

Posted Apr 21, 2014
My husband and I love to visit Estes Park. We had no idea about this Lodge or that it was one of the first in Estes Park. They have kept the charm and originality of the place without sacrificing the necessities of staying away from home. We stayed in one of the room with a mini kitchen...it was great! Always love to have the option to eat breakfast and have coffee (great coffee by the way) at our leisure. The views were incredible! The towels were great... The only down part of our stay was when we checked in and brought our luggage to our room, it was extremely hot in our room...nearly 80 degrees. We turned off the heat, opened all the windows, and luckily we had brought a portable fan for noise reduction. We stuck the fan in the window and within the hour, it had cooled off in the room. We never turned the heat back on the rest of our stay.
Comment from Hotel Management
Apr 23, 2014 by Diamond, Hotel Management
What a great review of an excellent trip! We are honored that you and your husband chose The Historic Crags Lodge for another memorable visit to Estes Park. Our location is a guest favorite for many reasons including plenty of shopping and fun festivals that celebrate each season. It would be our pleasure to host you during your future visits and we will be sure to properly ventilate each unit prior to all arrivals. We appreciate your positive feedback and look forward to your return.
Comment from Hotel Management
Apr 23, 2014 by Diamond, Hotel Management
What a great review of an excellent trip! We are honored that you and your husband chose The Historic Crags Lodge for another memorable visit to Estes Park. Our location is a guest favorite for many reasons including plenty of shopping and fun festivals that celebrate each season. It would be our pleasure to host you during your future visits and we will be sure to properly ventilate each unit prior to all arrivals. We appreciate your positive feedback and look forward to your return.
4 out of 5
Recommended
for Couples
by Mike from Fargo, ND

Charming place, friendly staff.

Posted Apr 15, 2014
Pros: It's charm, location, and friendly staff.
Cons: Breakfast?
Location: Near downtown, yet secluded on a hillside surrounded by trees. Nice view from the rear dining room windows.
My wife and I were on vacation and this resort/hotel was a great stay! It had a charming, rustic, but comfortable feel and due to it's somewhat secluded location it was nice and quiet. Very friendly staff, clean room. Would stay there again!