BBQ/picnic area

Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
128 James Richardson Lane, Rogersville, TN

Reviews

8.4

Very Good

Rating 10 - Excellent. 187 out of 377 reviews" "
Rating 8 - Good. 124 out of 377 reviews" "
Rating 6 - Okay. 32 out of 377 reviews" "
Rating 4 - Poor. 22 out of 377 reviews" "
Rating 2 - Terrible. 12 out of 377 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dennis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only bad thing was no diabetic breakfast options
Stayed 1 night in Mar 2024
Response from RT on Mar 25, 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Sincerely,Front Desk ManagerComfort Inn & Suites

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff, clean and nice
Stayed 2 nights in Mar 2024
Response from RT on Mar 25, 2024
Thank you for your recent online survey about your stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

8/10 Good

Patricia

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
lovely staff good breakfast pool & hottub needs a bit of work
Stayed 3 nights in Mar 2024
Response from RT on Mar 21, 2024
Thank you for your recent online survey about your stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet. I did not bring my dog this trip but the room I had would have been perfect. Right by the outside door but I did not hear other people coming in & out.
Stayed 1 night in Mar 2024
Response from RT on Mar 21, 2024
Dear Guest,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.Kind regards, Sincerely,Front Desk ManagerComfort Inn & Suites

10/10 Excellent

Tracey

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities were very nice. The breakfast buffet was very convenient.
Stayed 2 nights in Mar 2024
Response from RT on Mar 19, 2024
Thank you for your recent online survey about your stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was broken and old. No water pressure. Hot tub was cold. Breakfast literally had bugs all over the food.
Stayed 1 night in Feb 2024
Response from RT on Feb 27, 2024
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the water pressure on your recent visit. I have shared your feedback with maintenance to ensure we handle these types of situations differently in the future.

8/10 Good

Teresa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Pool area needs better ventilation
Stayed 4 nights in Feb 2024
Response from RT on Feb 27, 2024
Thank you for your recent online survey about your stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

10/10 Excellent

Eric

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from RT on Jan 3, 2024
Thank you for your recent online survey about your stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

10/10 Excellent

Betsy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice. Staff is awesome!
Stayed 3 nights in Dec 2023
Response from RT on Dec 31, 2023
Thank you for your recent online survey about your stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay, friendly staff, safe and conveniently located.
Stayed 11 nights in Dec 2023
Response from RT on Dec 31, 2023
Thank you for your recent online survey about your stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

10/10 Excellent

Betsy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from RT on Dec 27, 2023
Thank you for your recent online survey about your stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

8/10 Good

Scot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great rooms and very spacious. Staff was great. Breakfast was decent
Stayed 2 nights in Dec 2023
Response from RT on Dec 27, 2023
Thank you for your recent online survey about your stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

8/10 Good

Joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from RT on Dec 26, 2023
Thank you for your recent online survey about your stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

10/10 Excellent

Tina

Traveled with partner
Liked: Amenities
Stayed 2 nights in Dec 2023
Response from RT on Dec 26, 2023
Thank you for your recent online survey about your stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

10/10 Excellent

Steve

Stayed 2 nights in Dec 2023
Response from RT on Jan 12, 2024
Thank you for your recent online survey about your stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We really appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything except the morning breakfast. Really could add a hot cinnamon bun from time to time and real coffee. The cool mornings that fire place should be operating all in all it was like walking into moms house. Love everything about this place
Stayed 4 nights in Dec 2023
Response from RT on Dec 19, 2023
Thank you for your recent online survey about your stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

10/10 Excellent

Jody

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Price was more than online said it was by a lot.
Stayed 1 night in Dec 2023
Response from RT on Dec 19, 2023
Thank you for your recent online survey about your stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

8/10 Good

tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from RT on Dec 6, 2023
Thank you for your recent online survey about your stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

4/10 Poor

Mary

Disliked: Cleanliness, property conditions & facilities
Reported the bug issue in my room, was told they were inundated with bugs that are like fireflies without the bulb, but they're harmless. Second, stains on the ottoman. Third no fan or heater in the bathroom; fourth, staff member cleaned the tables in the breakfast area, then went over to stir up the eggs without washing her hands. Customers are pigs where they leave large amounts of gravy in the ladle so small gnats accumulate. There's gnats/sm flies at the trash bins in the eating area as well.
Stayed 2 nights in Dec 2023
Response from RT on Dec 6, 2023
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the water pressure on your recent visit. I have shared your feedback with maintenance to ensure we handle these types of situations differently in the future.

10/10 Excellent

James

Stayed 7 nights in Nov 2023
Response from RT on Dec 19, 2023
Thank you for your recent online survey about your stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, and comfortable. Basic, but checks all the boxes.
Stayed 1 night in Nov 2023
Response from RT on Nov 20, 2023
Thank you for your recent online survey about you stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We really appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, had all we needed, and the staff was very friendly and helpful.
Stayed 1 night in Nov 2023
Response from RT on Nov 20, 2023
Thank you for your recent online survey about your stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We really appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

8/10 Good

Lisa

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Would have had 5 stars cause everything was great except, HVAC unit no way to shut it completely off, cycles loudly. Comforter had a few drops of dried blood (room 304), hopefully someone will clean that.
Stayed 1 night in Nov 2023
Response from RT on Nov 8, 2023
Thank you for your recent online survey about you stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We really appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

10/10 Excellent

Charles D

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from RT on Nov 7, 2023
Thank you for your recent online survey about you stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We really appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

4/10 Poor

Adam

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived an hour past check in. The room was not cleaned. We had to wait 30 mins for them to clean it. Just to find out the key system was not working and would need to wait on the manager to leave his house and get there to fix it. Thankfully the shift person was able to let us in with a master key. I was very unhappy with my stay
Stayed 1 night in Nov 2023
Response from RT on Nov 7, 2023
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the water pressure on your recent visit. I have shared your feedback with maintenance to ensure we handle these types of situations differently in the future.

6/10 Okay

Joseph

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Visit w friends
Stayed 1 night in Oct 2023
Response from RT on Nov 7, 2023
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the water pressure on your recent visit. I have shared your feedback with maintenance to ensure we handle these types of situations differently in the future.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was very nice!!
Stayed 2 nights in Nov 2023
Response from RT on Nov 7, 2023
Thank you for your recent online survey about you stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We really appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always l am impressed w how clean and pleasant all of the employees are. Sometimes I travel alone and have never felt nervous while in the building. Thank you.
Stayed 3 nights in Oct 2023
Response from RT on Oct 29, 2023
Thank you for your recent online survey about you stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We really appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice with allowing pets
Stayed 3 nights in Oct 2023
Response from RT on Oct 26, 2023
Thank you for your recent online survey about you stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We really appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

8/10 Good

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, on-site breakfast was convenient, location was perfect for the wedding we attended ai Sahray Barn. Could use some paint updates in halls and bathrooms. Repair elevator.
Stayed 1 night in Oct 2023
Response from RT on Oct 24, 2023
Thank you for your recent online survey about you stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We really appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from RT on Oct 24, 2023
Thank you for your recent online survey about you stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We really appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

10/10 Excellent

Randell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staff was nice.
Stayed 2 nights in Oct 2023
Response from RT on Oct 21, 2023
Thank you for your recent online survey about you stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We really appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

8/10 Good

Michelle

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying here. I feel that it’s a good option for the area, and it’s convenient. I do feel that room cleanliness could be improved, more attention to detail. The staff are very nice. The breakfast needs some work.
Stayed 1 night in Oct 2023
Response from RT on Oct 18, 2023
Thank you for your recent online survey about your stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We really appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean staff very friendly
Stayed 4 nights in Sep 2023
Response from RT on Oct 5, 2023
Thank you for your recent online survey about you stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We really appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

4/10 Poor

Pamela

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Shabby but not chic
While this hotel is better than the Days Inn across the street, it’s really getting nasty. We brought our dogs so I think we were assigned to the pet room. There was a stain on the closet door, mold in the shower, and the mattress was ancient and uncomfortable. Ugh.
Stayed 1 night in Sep 2023
Response from RT on Oct 2, 2023
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the water pressure on your recent visit. I have shared your feedback with maintenance to ensure we handle these types of situations differently in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from RT on Sep 28, 2023
Thank you for your recent online survey about you stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We really appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

10/10 Excellent

Dawn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Stayed 2 nights in Sep 2023
Response from RT on Sep 25, 2023
Thank you for your recent online survey about you stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We really appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

10/10 Excellent

Betsy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from RT on Sep 25, 2023
Thank you for your recent online survey about your stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We really appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

10/10 Excellent

Shea

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from RT on Sep 26, 2023
Thank you for your recent online survey about you stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We really appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

8/10 Good

Michelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Worked great for my one night stay.
Stayed 1 night in Sep 2023
Response from RT on Sep 19, 2023
Thank you for your recent online survey about you stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We really appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

10/10 Excellent

William

Stayed 2 nights in Sep 2023
Response from RT on Oct 2, 2023
Thank you for your recent online survey about you stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We really appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from RT on Sep 11, 2023
Thank you for your recent online survey about you stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We really appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very pleasent.
Stayed 3 nights in Sep 2023
Response from RT on Sep 6, 2023
Thank you for your recent online survey about you stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We really appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

10/10 Excellent

Bruce

Stayed 1 night in Aug 2023
Response from RT on Aug 28, 2023
Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Sincerely,Front Desk ManagerComfort Inn & Suites

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed over the past weekend again and had a wonderful visit. The room was very clean. This is a pet friendly hotel and never have I heard other animals or dealt with unruly pets. The staff goes above service to maintain cleanliness of the property. The only concern is there was new room furniture being stored in the dining room. Maybe it had been delivered and not moved to their permanent rooms yet. Other than that our stay was wonderful and will defiantly be returning soon.
Stayed 2 nights in Aug 2023
Response from RT on Aug 16, 2023
Thank you for your recent online survey about your stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We really appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

8/10 Good

jaima

Traveled with family and small children
Liked: Staff & service, amenities
Was noisy within the rooms from above.
Stayed 1 night in Aug 2023
Response from RT on Aug 13, 2023
Thank you for your recent online survey about you stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We really appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

4/10 Poor

Lanita

Traveled with family
Disliked: Cleanliness
Expedia advertised some rooms as being handicapped accessible. I specifically looked for this type room and the room I reserved stated it was handicapped accessible. When I got notice from the motel it said standard room. That’s not what I paid for. When we arrived late at night, the woman working the desk said they have never had those kinds of rooms. Very dissatisfied with Expedia!! You should make sure what you show/and tell about the rentals if factual. I fell 3 weeks ago and fractured my humorous in my left arm and fractured my left hip. Trying to go to bathroom and retain a little dignity was impossible. Bad job!! Will be using other vendors in the future.
Stayed 1 night in Aug 2023
Response from RT on Aug 10, 2023
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the water pressure on your recent visit. I have shared your feedback with maintenance to ensure we handle these types of situations differently in the future.

10/10 Excellent

David

Stayed 1 night in Jul 2023
Response from RT on Aug 22, 2023
Thank you for your recent online survey about you stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We really appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

8/10 Good

Beth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from RT on Jul 31, 2023
Thank you for your recent online survey about you stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We really appreciate your loyalty and your patronage and are looking forward to seeing you again soon.

8/10 Good

Maureen

Stayed 3 nights in Jul 2023
Response from RT on Jul 19, 2023
Thank you for your recent online survey about you stay at our hotel. We are very pleased to hear that you had an enjoyable experience. We really appreciate your loyalty and your patronage and are looking forward to seeing you again soon.