Exterior

Reviews of Hawthorn Suites by Wyndham St. Robert

2.5 out of 5
Hawthorn Suites by Wyndham St. Robert
239 Saint Robert Boulevard, St. Robert, MO

Reviews

8.2

Very Good

Rating 10 - Excellent. 420 out of 896 reviews" "
Rating 8 - Good. 235 out of 896 reviews" "
Rating 6 - Okay. 119 out of 896 reviews" "
Rating 4 - Poor. 68 out of 896 reviews" "
Rating 2 - Terrible. 54 out of 896 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Super helpful staff. Great beds. Will plan to stay here again.
Stayed 1 night in Mar 2024
Response from Rich on Mar 10, 2024
Hi Jane, Thank you so much for your wonderful feedback! We're delighted to hear that you had a fantastic experience during your stay with us. Our team works hard to ensure every guest feels well taken care of, and it's great to know that you found them helpful.

6/10 Okay

Royce

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Rich on Feb 28, 2024
Hi Royce, thank you for choosing our hotel and sharing your feedback. We appreciate your review and would love to hear more about your experience to make improvements. Please feel free to share any specific suggestions you may have. We hope to welcome you back for an enhanced stay.

10/10 Excellent

Daniel C

Traveled with family
Liked: Property conditions & facilities
Great clean room. Very comfortable pillow top beds. We had to cancel our last night and front desk was so helpful in helping with our refund from Expedia. Thank you Abmi for great service.
Stayed 3 nights in Feb 2024
Response from Rich on Feb 25, 2024
Thank you Daniel, we are overjoyed to hear that you enjoyed your stay with us! One of our main priorities is to always be able to provide amazing guest service along with comfortable and clean rooms. Abhi will be very happy to hear that he could make your experience more welcoming! Please, if you're ever in the area again come and stay with us, we would be happy to have you

8/10 Good

Terrieny

Traveled with family
Liked: Staff & service, amenities
Staff was very friendly.
Stayed 2 nights in Feb 2024
Response from Rich on Feb 25, 2024
Hi Terrieny, thank you for taking the time out to give us a feedback. We appreciate it as it help us improve to make your stay as comfortable as possible. Please let us know if you have anything specific you would like us to improve on. Again we appreciate your time and hope you'll stay with us again.

6/10 Okay

Christina

Traveled with family
Did not have hot water for most of a day but they got it fixed that evening. Staff was friendly. Beds were comfortable.
Stayed 2 nights in Feb 2024
Response from Rich on Feb 7, 2024
Hi Christina. We apologize for not meeting your expectation during your stay. Your satisfaction is important to us and we will work diligently to address any area of concern. We hope to have the opportunity to welcome you back and provide a more ejoyable stay!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great and the rooms were nice
Stayed 2 nights in Feb 2024
Response from Rich on Feb 7, 2024
Hi Kim, Thank you for the glowing review and for highlighting our fantastic staff and comfortable rooms. We are thrilled to hear that you enjoyed your stay with us. Your feedback means a lot to us and we truly appreciate your kind words. We look forward to welcoming you back for another wonderful experience in the future.

10/10 Excellent

Khrista

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 1 night in Jan 2024
Response from Rich on Feb 7, 2024
Hi Khrista, Thank you for taking the time to rate your experience with us. We are glad to see that you enjoyed your stay. We hope to have the pleasure of hosting you again in the future

10/10 Excellent

Glenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jan 2024
Response from Rich on Jan 31, 2024
Hi Glenda, thank you so much for your positive feedback. We hope to see you back here again soon. Safe travels

8/10 Good

Patrick

Liked: Staff & service, amenities
Could use a deep cleaning the elevator and hallway had an oder and the bead skirt walls had dirt marks. Otherwise staff was nice and the close parking was a plus.
Stayed 1 night in Jan 2024
Response from Rich on Jan 26, 2024
Hi Patrick, Thank you for your feedback. We apologize for the inconvenience caused by the cleanliness of the elevator and the odor in the hallways during your stay. Your comments will be addressed with our housekeeping and maintenance teams to ensure improvements are made. We hope to welcome you back for a more enjoyable experience in the future.

8/10 Good

john

Stayed 1 night in Jan 2024
Response from Rich on Jan 24, 2024
Hi John, We appreciate your feedback and glad to hear that you had a positive experience at our hotel. If there is anything specific that you think we can improve upon, please let us know. Your feedback helps us enhance our services for future guests

10/10 Excellent

Xing

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like that it has a tiny kitchen with a big real fridge. It basically has everything we need and not have anything we don’t need. Perfect.
Stayed 1 night in Jan 2024
Response from Rich on Jan 16, 2024
Thank you Xing, glad you had a pleasant experience at our hotel. Hope to welcome you back in the future.

6/10 Okay

Ian

Stayed 1 night in Jan 2024
Response from Rich on Feb 25, 2024
Hi Ian, sorry you had a negative experience at our hotel That is certainly not the standard we aim for. Please feel free to reach to us with anything specific that you would want us to improve on some we can make it a better experience for you and our other guests in the future.

6/10 Okay

Larissa

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Rich on Feb 25, 2024
Hi Larissa, sorry you had a negative experience at our hotel That is certainly not the standard we aim for. Please feel free to reach to us with anything specific that you would want us to improve on some we can make it a better experience for you and our other guests in the future.

2/10 Terrible

Michael

Stayed 1 night in Dec 2023

6/10 Okay

mindy

Traveled with family
The staff was friendly enough and helpful to provide extra blankets as we had a group of 6. The room was dated and older with a handicap shower that was tough to use for non handicap guests. Water sprayed everywhere. The couch bed was thin and may need updated as it was very tough and felt like springs all over. But it got the job done. The proce was right and location was great.
Stayed 2 nights in Dec 2023
Response from Rich on Jan 16, 2024
Hi Mindy, I understand your frustration with the accommodations and that the sofa bed was not ideal. I assure you we are working on improving the issues you raised so you can have a more enjoyable experience during your next visit. Your feedback is extremely valuable to us.

10/10 Excellent

MA

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Rich on Feb 7, 2024
Hi MA, Thank you the star rating. Your feedback is greatly appreciated. If there is anything we can assist you with please don't hesitate to reach out. We hope to have the pleasure of hosting you again soon

8/10 Good

Tetiana, Millstone twp

Stayed 2 nights in Dec 2023
Response from Rich on Jan 16, 2024
Hi Tetiana, We appreciate your feedback, if there are areas you think we can enhance to make your experience even better next time, we'd love to hear your feedback. Thank you for choosing our hotel.

10/10 Excellent

Catherine

Stayed 2 nights in Dec 2023
Response from Blanca Milne , GM on Dec 18, 2023
Thanks so much for sharing your experience with us.

8/10 Good

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Rich on Jan 16, 2024
Hi George, We appreciate your 4-star review. If there are areas you think we can enhance to make your stay even better next time we would love to hear your feedback.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Rich on Feb 7, 2024
Hi Michael. Thank you for taking the time to review our hotel. We are glad you had a good experience with us.Look forward to welcoming you back again.

6/10 Okay

Glen

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Desperately needs renovation
The hotel is in desperate need of renovation. The furniture, carpets and plumbing are worn and very used.
Stayed 3 nights in Dec 2023
Response from Rich on Jan 16, 2024
Hi Glen, We appreciate your feedback and apologize for any inconvenience. Your concerns about renovations are noted and we will share this with our team for consideration. We strive to improve and your input helps us in that process.

8/10 Good

Tia

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Blanca Milne , GM on Dec 18, 2023
Thanks so much for sharing your experience with us.

10/10 Excellent

Gloribel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They accept semi truck at the Parking lot, even with the trailer.
Response from Rich on Feb 25, 2024
Thank you Gloribel, we are overjoyed to hear that you enjoyed your stay with us!. Yes, we do accept semi and there's ample parking available for your stay. Hope you visit us again soon when you are in the area.

10/10 Excellent

Edwin

Stayed 2 nights in Dec 2023
Response from Blanca Milne, GM on Dec 9, 2023
Thanks so much for sharing your experience with us.

10/10 Excellent

Yahaira

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Blanca Milne, GM on Dec 9, 2023
Thank you so much for taking the time to leave us feedback.

4/10 Poor

Elton

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The place was dirty. No shampoo to take a shower
Stayed 1 night in Nov 2023
Response from Blanca Milne, GM on Dec 9, 2023
We apologize that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority.

10/10 Excellent

Kay, Granbury

Liked: Cleanliness, staff & service, property conditions & facilities
Property is easy to access off of the freeway but there is nothing to eat within walking distance. Easy check in and the front desk personnel were friendly. Pet friendly and lots of walking room at the rear of property.
Stayed 1 night in Nov 2023
Response from Blanca Milne, GM on Dec 9, 2023
We’re really grateful and appreciate you taking the time to share your rating with us.

10/10 Excellent

Dolores

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff at check-in, amenities were nice. Easy off and on expressway.
Stayed 1 night in Nov 2023
Response from Blanca Milne , GM on Nov 24, 2023
We are so happy to hear that you enjoyed your stay with us, and our friendly staff, We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon, Thanks again!

8/10 Good

Thomas E.

Traveled with family
The room was outstanding, very comfortable bed and quality bedding. Nice kitchenette….only thing that made it a “4” was the bathroom. Very tiny sink with no counter space. Short toilet.
Stayed 1 night in Nov 2023
Response from Blanca Milne , GM on Nov 24, 2023
Thank you so much for taking the time to leave us feedback , We hope to see you again soon!

6/10 Okay

Catalina

Liked: Staff & service
Stayed 3 nights in Nov 2023
Response from Rich on Jan 16, 2024
Hi Catalina, We appreciate your honest feedback. If there are specific areas you feel we can improve upon, we would love to hear more details to enhance your future visits.

10/10 Excellent

Zorana

Stayed 2 nights in Nov 2023
Response from Blanca Milne , GM on Nov 24, 2023
Thank you for the fantastic review! We hope to see you again soon.

8/10 Good

Yolanda

Traveled with family
Liked: Amenities
Having a large fridge and cooking access in my room was a huge plus.
Stayed 3 nights in Nov 2023
Response from Blanca Milne, GM on Dec 9, 2023
We hope to see you again soon!

8/10 Good

Renee

Stayed 2 nights in Nov 2023
Response from Blanca Milne, GM on Dec 9, 2023
Thank you for the feedback and we hope you visit us again!

8/10 Good

Celesia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 3 nights in Nov 2023
Response from Blanca Milne, GM on Nov 11, 2023
Thank you for the review! We loved being of service to you and hope we can assist you again soon.

10/10 Excellent

Rene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, clean, friendly staff, comfortable beds.
Stayed 3 nights in Nov 2023
Response from Blanca Milne, GM on Nov 11, 2023
thank you for letting us know about your fantastic experience with us! We hope to see you again soon.

10/10 Excellent

Rene Rivera

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms close to service elevators listen to employees talking. Everything else was great
Stayed 3 nights in Nov 2023
Response from Blanca Milne , GM on Dec 18, 2023
Thanks so much for sharing your experience with us.

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suite
We got a suite at a great rate. It had a separate door from the hallway into the living room/kitchen area than the one into the bedroom which we thought was cool, and 2 bathrooms! Everything was comfortable and quiet within the hotel, but for 2 adults who live on a quiet street, the road noise was a problem and woke us up a few times. If you live in town, it would probably be fine for you. Nice breakfast and fine service.
Stayed 1 night in Oct 2023
Response from Blanca Milne, GM on Nov 11, 2023
Thank you for taking a moment to share your experience at our property so glad to hear that you enjoyed. We look forward to seeing you again soon.

10/10 Excellent

Deondra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Blanca Milne, GM on Nov 8, 2023
Thank you so much for taking the time to leave us feedback. We hope to see you again soon!

4/10 Poor

MENA

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Aug 2023
Response from Blanca Milne, GM on Nov 11, 2023
we appreciate you taking the time to let us know about your experience! If there’s anything else we can help you with, please let us know.

2/10 Terrible

Robert

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kids found dirty, crusty towels in one of the bathroom's drawers
Kids found dirty, crusty towels in one of the  bathroom's drawers
The other bathroom had a dirty pair of men's underwear on the floor.
Stayed 1 night in Oct 2023
Response from Rich on Oct 31, 2023
Hi Robert, I would like to sincerely apologize for all the inconvenience you experienced during your stay with us. Due to an oversight from the front-desk you got assigned a room that had not been cleaned yet. I was informed that a new room was immediately offered. We have taken immediate action to investigate and address this issue. Rest assured cleanliness is our top priority. And in an effort to fulfil that commitment we would like to offer you a significant discount on your next stay and a chance to redeem ourselves for the oversight.

8/10 Good

Eldonna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We only needed sleep & breakfast & both were adequate. Got a rollaway for third person: very tight fit in room & spring structure very uncomfortable. Hotel staff were very helpful & pleasant. Guests using breakfast were very messy & did not clean up after themselves. The hotel was booked full & staff kept very busy with replenishing breakfast & did an amazing job. Very tight fit for so many people in dining area at same time.
Stayed 3 nights in Oct 2023
Response from Blanca Milne, GM on Oct 30, 2023
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Sincerely

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Dirty Liene
Everything was pretty good the only issues i had was the sofa bed linen was dirty and had small hairs on it so i asked front desk for fresh sheets that i put on myself, tbe king bed linen was clean on top but when you pulled tbe sheets back they were very dirty not happy with that. If they could change there sheets Everything would have been great
Stayed 2 nights in Oct 2023

10/10 Excellent

Kara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Blanca Milne, GM on Nov 8, 2023
We’re really grateful and appreciate you taking the time to share your rating with us.

10/10 Excellent

Shahna

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Easy Check in, good breakfast!
Stayed 1 night in Oct 2023
Response from Blanca Milne, GM on Oct 25, 2023
Thank you for the review!

10/10 Excellent

Sergio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Blanca Milne, GM on Nov 11, 2023
We’re so glad you had a good experience with us! We hope to see you again

10/10 Excellent

Christi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous . The rooms have everything you need - full size frigerator, microwave, kitchenette. Rooms very clean. Big screen TV. Friendly accommodating staff. No other hotel can compare to the price with all the amenities this hotel has!!!
Stayed 4 nights in Oct 2023
Response from Blanca Milne , GM on Nov 11, 2023
We are pleased that you enjoyed so much of our establishment, and we would be honored to have you return to our hotel in the future.

6/10 Okay

Carmen

Traveled with family
Liked: Staff & service
Great location to visit the Army base.
Stayed 2 nights in Oct 2023

10/10 Excellent

Henry

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious nicely equipped suite. Tub in one of the two suites backed up while showering
Stayed 1 night in Oct 2023
Response from Blanca Milne, GM on Nov 11, 2023
I'm glad to hear you had an amazing time with us. We hope to see you again

10/10 Excellent

Ronda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone we encountered that worked at the hotel was very nice from the moment we got there til we left. Would stay here again!
Stayed 3 nights in Oct 2023
Response from Blanca Milne , GM on Nov 11, 2023
Thank you for your kind words! We're glad you're happy with our service, and we would be honored to have you return to our hotel in the future.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies at the front desk were extremely kind and helpful every time I stopped by. The room size and condition was phenomenal, especially for the price! Will definitely stay again. Please for the love of those with fragrance allergies, stop using that horrendous smelling cleaner on the floors. It gave me an instant migraine walking into the lobby. It was so overwhelming I had to go outside. The outside could use some upkeep. Rust on the walls and trash in the parking lot.
Stayed 1 night in Oct 2023
Response from Blanca Milne , GM on Nov 11, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at our property Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!