Standard Double Room | Living area | TV

Reviews of Rustic Motel Rolla

2 out of 5
Rustic Motel Rolla
812 South Bishop Ave., Rolla, MO

Reviews

7.8

Good

Rating 10 - Excellent. 78 out of 225 reviews" "
Rating 8 - Good. 76 out of 225 reviews" "
Rating 6 - Okay. 45 out of 225 reviews" "
Rating 4 - Poor. 16 out of 225 reviews" "
Rating 2 - Terrible. 10 out of 225 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Locally owned, reasonable price, close to campus. Friendly owners manage business personally.
Stayed 2 nights in Feb 2024
Response from Bob on Feb 12, 2024
WE thank you for taking your time to write this nice review about our Motel. We have taken great pride in running this Motel for the past 21 years and your comments keeps giving us the motivation to continue to operate this business.

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible! Do not recommend.
Worst motel stay I’ve ever had. One of the two towels in the bathroom had dirt smeared all over it and was just hanging up. The tub would not drain. Both of the beds had dirty blankets, sheets, and pillows. There were hairs all over all of it. Looks like someone slept in both beds and none of the bedding was removed or washed. I had to go to Walmart and buy blankets and pillows to sleep in the bed because I was so grossed out. The room smelled terrible like smoker had smoked in the room even though I asked for a non smoking room.
Stayed 1 night in Nov 2023
Response from Bob on Nov 19, 2023
We are surprised to read this review as it appears to us that you have mixed up our Motel with some other facility. If, as you claim, you had found all these dirty linen etc in the room, you had every right to approach the front desk to demand a full REFUND, but no one approached us with any complaints. Can you verify that your stayed with us by providing your Expedia Reservation confirmation number and we will GLADLY FULLY REFUND you the amount you had paid to stay with us.We are looking forward to receiving your details as we stand by our motel's motto to provide a Clean and Comfortable stay for all our Guests.

10/10 Excellent

Maurice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I have had the pleasure of staying here many times and look forward to staying here everytime we are in Rolla.
Stayed 1 night in Nov 2023
Response from Bob on Nov 19, 2023
Thank you so much for your comments. We appreciate it when our guests take their time to write such a positive review. Look forward to seeing you in the coming year too.

10/10 Excellent

Wesley

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Owners are friendly and live on site. Property is old, but adequate, and price is reasonable
Stayed 2 nights in Oct 2023
Response from Bob on Oct 31, 2023
Thank you Wesley Moore for your comments. It is so touching when our guests take their valuable time to write a review about our Motel. We sincerely take the utmost care of our guests to make their stay comfortable. We look forward to seeing you again in the near future.

8/10 Good

Janis

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing we missed was a breakfast. otherwise we were satisfied
Stayed 1 night in Oct 2023
Response from Bob on Oct 19, 2023
Thank you for your comment. Unfortunately our front lobby is too small to serve breakfast but we very nice "Medium Roast" Coffee in the lobby for all our guests to enjoy.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place! The sheets, pillows and mattress were amazing. Great AC and hot water. Also, the owners are terrific - talk with them about becoming American citizens!
Stayed 1 night in Oct 2023
Response from Bob on Oct 11, 2023
Thank you very much for your comments and your welcoming words on us becoming American citizens. We do our utmost to make the stay of our guests as comfortable as possible. Look forward to your return visit.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Bob on Aug 15, 2023
Thank you so much for giving our Motel a 5 Star rating.

8/10 Good

Robin

Traveled with group
Liked: Cleanliness, staff & service
Very nice lady that checked me in. Older hotel but clean. Had an issue with the tv so we switched rooms so everything worked out. Might avoid room 112.
Stayed 1 night in Jun 2023
Response from Bob on Jun 14, 2023
We are glad to read your comments. We are sorry about the TV issue and it has been fixed. Room 112 is a Smoking room and has had guests for sometime.Hope that you will revisit us again.

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Room was clean but needed paint. Also the tpwels.were badly stained.
Stayed 1 night in Jun 2023
Response from Bob on Jun 13, 2023
WE thank you for your comments and have noted about the steps we need to improve. Thank you for choosing to stay with us.

8/10 Good

adolphus

Stayed 1 night in Apr 2023
Response from Bob on May 13, 2023
Thank you your 4 out of 5 rating.

10/10 Excellent

George

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better then the Hotels in the area, this cozy motel was lovely to stay at.
Response from Bob on Dec 23, 2022
Thank you so much for your comments. We are very pleased that you loved our small family owned Motel. Thank you for staying with us.

10/10 Excellent

Tanya, Bluffton

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the high-top, king-sized bed with soft & cozy blankets and comforter. The room was heated prior to my arrival on a cold night and had the added touch of a room scent that made you feel as if you were entering someone's guest room to spend the night; not a motel. The patterned shower curtain was also a nice touch to make the bathroom feel more "homey." Nice & friendly people to greet me at the front desk, both at my arrival in the middle of the night and in the morning at check-out. I will definitely be staying here again!
Response from Bob on Dec 23, 2022
It has brought joy to our faces when reading your comments about your stay at our Family owned Motel. We try our utmost to make every guest feel welcome and that they are accommodated with gracious hospitality by putting "home style" touches to our rooms. In this Festive Season you certainly have brought cheer to us. We look forward to your return visit in the New Year.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

8/10 Good

Melinda

Stayed 1 night in Nov 2022

4/10 Poor

Jeff

Business traveler
Disliked: Cleanliness
I don’t recommend
Checked in and immediately asked for a refund. First room smelled like freshly smoked marijuana and head dead bedbug carcasses behind the headboard. Second room didn’t stink, but had dead bugs lay all around the edge of the wall and overall cleanliness needs attention. Front desk personnel stated they don’t have enough help. I understand that, but that’s a lot of places nowadays. I do not recommend.
Stayed 1 night in Aug 2022
Response from Bob on Aug 21, 2022
Thank you for your comments. Yes we immediately refunded you when you stated that you did not like the 2 rooms. We cannot control what happens in a room once a guest checks in, in this case it seemed that some previous guest had smoked marijuana in that room, and we did our best to defog and deodorize that room but apparently some smell still remained that caused you to move to a different room. In the 2nd room you found dead bugs along the wall edges, just proves that our monthly Pest Control Company(BUG ZERO ) from Springfield, MO is doing a fine job to deter bugs from entering and staying in our rooms. In today's environment it is difficult to get good help and so we have to make do with whatever help we can get and thus the dust and removal of dead bugs can be missed out by the housekeeping staff. At the rate of 62.00 per night we offer an economical stay with no fancy 5 star services.You are free to not recommend our business and we hope that anyone reading our response to your comments will understand our predicament and appreciate that we are still in this business for the past 20 years.Bob Desai. Owner.

8/10 Good

Frank

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2022
Response from Bob on Aug 14, 2022
We thank you for your rating.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Cheri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful time!!!
The rooms were super clean. The price was very reasonable. The owners were wonderful!!! I would definitely stay here again!!!
Stayed 1 night in Jun 2022
Response from Bob on Jun 28, 2022
Thank you so much for your comments. You have made our day! We would certainly look forward to your return visit.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

4/10 Poor

Logan

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs major updating. There are plenty of ways to update cost effectively. I can tell it’s owned by people who care and love their business but you have got to put some money back into the business as well. The same fixtures and beds from the 60’s-70’s just aren’t going to cut it anymore. Housekeeping could do a better job deep cleaning too. A magic eraser goes a long way.
Stayed 1 night in Jun 2022
Response from Bob on Jun 22, 2022
Thank you very much for your observation. In today’s environment it is very difficult to get good help and thus we accept that we have to do with any housekeeping help we can get. We were planning a major renovation to the property but due to high costs of scarce raw materials we have put a pause on our plans and will commence renovations once the economy gets back on track. We have kept our room rates at a very reasonable rate to ease the pain for our guests. Thank you once again for your frank and precise review.

6/10 Okay

Jonathan

Stayed 1 night in May 2022

6/10 Okay

Shelda

Stayed 1 night in May 2022
Response from Bob on May 21, 2022
We thank you for taking the time to post your score.

10/10 Excellent

Jody

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
I like this hotel, it would be my first choice if I need to stay in the area again
Stayed 1 night in Apr 2022
Response from Bob on Apr 29, 2022
We are so happy to read your comments. It always pleases us when our guest have enjoyed their stay at our family owned motel. It shows that all our hard work that we put in maintaining this motel does get appreciated. We look forward to your return visit.

8/10 Good

James

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!
Stayed 2 nights in Mar 2022
Response from Bob on Mar 29, 2022
We thank you for your 4 Star rating. Look forward to your return visit in the future. Thank you for choosing our Motel for your stay.

6/10 Okay

Kathleen

Traveled with family
Liked: Staff & service
Disliked: Amenities
No such thing as a non smoking room when next door is a smoking room. The smoke comes in through vents and under the door. Walls very thin. Beds very uncomfortable. The owners were very nice and helpful.
Stayed 6 nights in Jan 2022
Response from Bob on Jan 16, 2022
Thank you for your comments.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Bob on Jan 4, 2022
Thank you for your rating. We are truly glad when our guests post a positive rating for our property. Thank you for staying with us.

8/10 Good

Joan

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Bob on Dec 25, 2021
Thank you for taking your time to rate our motel. We are happy that you enjoyed your stay with us.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Affordable clean room
If you are looking for a reasonable rate with a clean space to sleep, this will meet your expectations. There are not any additional creature comforts here, so you get what you pay for. The motel is outdated, but it is clean and the family who owns it is friendly.
Stayed 2 nights in Dec 2021
Response from Bob on Dec 20, 2021
We thank you for your honest review. We look forward to being your hosts again whenever you travel to Rolla in the future.

10/10 Excellent

Mckenzie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that it was family owned
Stayed 1 night in Nov 2021
Response from Bob Desai on Nov 12, 2021
We really appreciate your comments. It makes us strive to always do better for our guests, who to us are always treated like family! We hope you will certainly come back on your next trip through Rolla.

10/10 Excellent

Daniel, Kaukauna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room.
Stayed 1 night in Sep 2021
Response from Bob on Sep 29, 2021
We thank you for posting your rating for our “family owned” motel.

10/10 Excellent

Nadine, Greentown

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice vintage Motel. Great area with restaurants and gas stations nearby. Very helpful staff.
Stayed 1 night in Aug 2021
Response from Bob on Sep 1, 2021
Thank you for your comments. We hope you will revisit us again in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Older property, but well maintained (e.g., the bathroom fan actually cleared the moisture). AC had been turned on before our arrival. Owner was friendly, but not intrusive.
Stayed 1 night in Aug 2021
Response from Bob on Sep 8, 2021
Thank you for your review and comments.

8/10 Good

Cathie

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2021
Response from Bob on Aug 11, 2021
We thank you for your rating. We look forward to you visiting us in the future.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Bob on Jul 26, 2021
Thank you for giving us a 10 out of 10 rating.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rustic well done!
1950s motel. That said, it isn't perfect but about as perfect as it can be. Family owned, well kept and CLEAN. Beats the economy motels on the interstate...particularly the CLEAN part. Worth the two mile drive! Thanks guys, we'll be back!
Stayed 2 nights in Jul 2021
Response from Bob on Jul 24, 2021
Having read your comments has really elated us. We are so thankful for motivating us to be a nice clean and cozy motel. We’ve now owned this motel for nearly 19 yrs now and keep on trying to add improvements so that all our guests have an enjoyable stay. We look forward to your return visit soon.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
nice size room and bathroom. very comfortable and good nights sleep. was in A quiet location and conveinute to restaurants, breakfast location and near a pharmacy. we would stay there again.
Stayed 1 night in Jul 2021
Response from Bob on Jul 21, 2021
Thank you very much for your comments. We certainly look forward to your next visit.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
We have stayed here several times, pre-pandemic, but this time we were sorely disappointed in the lack of cleanliness. We will pass next time.
Stayed 1 night in Jun 2021
Response from Bob on Jun 22, 2021
Thank you for your comments. We have had a huge problem in retaining housekeeping staff ever since the Covid pandemic. So we do admit that the cleanliness issue is something that really worries us. Good help is very difficult to find as a majority prefer to not work as they can claim hefty unemployment benefits. We hope that things will get back to normal soon. Please accept our apologies.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2021
Response from Bob on Jul 1, 2021
Thank you Anonymous for your rating.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
**Nice lil quaint & cozy motel**
Very nice place to lay your head. Very clean. Nice & friendly lil lady behind the counter. I highly recommend this place! :)
Stayed 1 night in Jun 2021
Response from Bib on Jun 14, 2021
Thank you so much for your comments. We feel vindicated when our guests appreciate our efforts to make the Rustic Motel a great place to stay in Rolla.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Cute little place with amazing owners. Could be a little cleaner, but it was perfect for or needs.
Stayed 1 night in Jun 2021
Response from Bob on Jun 6, 2021
We are so happy to read your review and will definitely improve to clean better. Thank you for staying with us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2021
Response from Bob on Jun 5, 2021
Thank you for giving us an 8 out of 10.

4/10 Poor

Verified traveler

Stayed 1 night in Mar 2021
Response from Bob on Apr 10, 2021
Thank you for your rating.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Throwback to 1960. Cool mom and pop place in center of everything.
Stayed 1 night in Jan 2021
Response from Bob on Feb 26, 2021
We are so glad to read your comments and the way it reminded you of the Sixties! We hope you will pay us a return visit.

8/10 Good

Kurt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Bob on Feb 12, 2021
Thank you for your 8/10 rating.

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2021
Response from Bob on Feb 5, 2021
Thank you for rating our property with a 5 out of 5.

10/10 Excellent

Krystal

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021
Response from Bob on Jan 26, 2021
We thank you for giving us a 5 out of 5 rating. Looking forward to being your host in the near future!

6/10 Okay

Verified traveler

Liked: Staff & service
The Owner was very nice and helpful, they kept coffee going all night!
Stayed 1 night in Jan 2021
Response from Bob on Jan 10, 2021
Thank you for your comments. We are glad to read that you enjoyed the coffee.

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Rolla
Very nice people, a pleasure to visit with them!
Stayed 1 night in Dec 2020
Response from Bob on Dec 14, 2020
Thank you very much for such a positive review.

8/10 Good

Roger

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Bob on Dec 14, 2020
Thank you for your rating.