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Reviews of Aleph Rome Hotel Curio Collection by Hilton

5 out of 5
Aleph Rome Hotel Curio Collection by Hilton
Via di San Basilio 15, Rome, RM

Reviews

9.4

Exceptional

Rating 10 - Excellent. 241 out of 318 reviews" "
Rating 8 - Good. 52 out of 318 reviews" "
Rating 6 - Okay. 13 out of 318 reviews" "
Rating 4 - Poor. 9 out of 318 reviews" "
Rating 2 - Terrible. 3 out of 318 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Vicroria

Traveled with family
Liked: Amenities
Not quite really but exactly what you would expect no surprises. Everything very easy and lovely. The staff were WONDERFUL though. So helpful!
Stayed 2 nights in Feb 2024
Response from Giuseppe on Feb 23, 2024
Dear Victoria,Thank you for taking the time to write your positive feedback!We are glad to hear that you enjoyed your recent stay at the Aleph Rome Hotel!We are looking forward to welcoming you back!Best RegardsGiuseppe PucciFront Office Manager

10/10 Excellent

Mariela

Liked: Cleanliness, staff & service, property conditions & facilities
its not a premium shopping area but plenty of convenient bars and restos
Stayed 4 nights in Feb 2024
Response from Giuseppe on Feb 16, 2024
Dear Mariela,thank you for your positive review , we are pleased that you enjoyed your recent stay at the Aleph Rome Hotel.We are looking to welcoming you again soon!Best RegardsGiuseppe PucciFont Office Manager

10/10 Excellent

Pablo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una fantástica estadía junto a mi familia! Broche de oro para nuestro viaje por Europa. Lo mejor de Roma, el Aleph♥️
Stayed 4 nights in Jan 2024
Response from Giuseppe on Feb 4, 2024
Dear Pablo,Thank you for taking the time to write your positive feedback!We are glad to hear that you enjoyed your recent stay at the Aleph Rome Hotel!We are looking forward to welcoming you back!Best RegardsGiuseppe PucciFront Office Manager

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Giuseppe on Jan 24, 2024
Dear Vanessa,thank you for your positive review , we are pleased that you enjoyed your recent stay at the Aleph Rome Hotel.We are looking to welcoming you again soon!Best RegardsGiuseppe PucciFont Office Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
World class service - highly recommend!
The hotel itself was exactly what you’d expect from a city 5 star hotel, well looked after and clean. The team (in reception, the spa, concierge and room service) were exceptional - every interaction was a pleasure and any issues we encountered were resolved immediately. We would definitely stay here again and would highly recommend.
Stayed 3 nights in Jan 2024
Response from Giuseppe on Jan 16, 2024
Dear Anonymous,We are glad to hear that you enjoyed your recent stay at the Aleph Rome Hotel!I would like to thank you for the positive feedback regarding our services and staff attitude.We are looking forward to welcoming you back!Best RegardsGiuseppe PucciFront Office Manager

10/10 Excellent

Linda A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very comfortable. Service was excellent. I will definitely stay there the next time I am in Rome.
Stayed 2 nights in Nov 2023
Response from Giuseppe on Jan 16, 2024
Dear Linda A,Thank you for taking the time to write your positive feedback!We are glad to hear that you enjoyed your recent stay at the Aleph Rome Hotel!We are looking forward to welcoming you back!Best RegardsGiuseppe PucciFront Office Manager

4/10 Poor

Verified traveler

Liked: Cleanliness
Will not return
Bathroom terrible . No place to hang anything including towels . Poor quality toiletries.Spa is an extra charge- a disgrace at a supposedly 5 star hotel
Stayed 2 nights in Nov 2023
Response from Giuseppe on Jan 23, 2024
Dear Anonymous,Thank you for taking the time to write your feedback, I regret to hear that you did not enjoyed your recent stay at the Aleph Rome Hotel!I hope you will give us the chance to restore your faith in our property ,I want to offer to be your personal contact in case when you return in Rome next or when you plan to stay with us again , I will look after and arrange everything for you to ensure everything will be well look after. I remain at your complete disposal for any further assistance you may require. Best Regards Sincerely, Giuseppe Pucci Front Office Manager

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star hotel make you feel special from the doorman to housekeeping and everything in between.You get what you pay for if you have the means no better hotel in rome for location amazing have been there twice will be back next time in rome brilliant.
Stayed 2 nights in Sep 2023
Response from Giuseppe on Apr 11, 2024
Dear Julio,thank you for your positive review , we are pleased that you enjoyed your recent stay at the Aleph Rome Hotel.We are looking to welcoming you again soon!Best RegardsGiuseppe PucciFont Office Manager

6/10 Okay

Thomas

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Is not a luxury hotel. 3.5 stars at best. If you are seeking upscale keep looking.
Stayed 2 nights in Sep 2023
Response from Giuseppe on Jan 16, 2024
Dear Thomas,Thank you for taking the time to write your feedback, I regret to hear that you did not enjoyed your recent stay at the Aleph Rome Hotel!I hope you will give us the chance to restore your faith in our property ,I want to offer to be your personal contact in case when you return in Rome next or when you plan to stay with us again , I will look after and arrange everything for you to ensure everything will be well look after. I remain at your complete disposal for any further assistance you may require. Best Regards Sincerely, Giuseppe Pucci Front Office Manager

10/10 Excellent

martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location with short walks to restaurants and stores oh and attractions!
Stayed 4 nights in Aug 2023
Response from Hanen Taboubi on Sep 18, 2023
Dear Martin,Thank you for your excellent review! It is a pleasure to read about how much you enjoyed your stay. We appreciate you being our guest and hope to welcome you back again in the near future.Kind regards,Hanen TaboubiGuest Relations Manager

10/10 Excellent

Nadine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous hotel! It was clean, modern, and the customer service was superb! This hotel is within walking distance to many tourist attractions and close to a subway station. It was lovely to return to after a long hot day of site seeing. There is a lovely fragrance throughout the hotel. Subtle, but refreshing. The food in the restaurants was great, and there are also many restaurant choices in the area. From the moment we arrived, the service was stellar. Our room was upgraded to accommodate our family and a since we were celebrating a birthday, we were pleasantly surprised to see birthday treats in our room after we returned from dinner. Thank you Aleph Rome for such a pleasant stay! If you are considering booking this hotel - don't hesitate, you will not be disappointed!
Stayed 6 nights in Aug 2023
Response from Hanen Taboubi on Sep 18, 2023
Dear Nadine,Thank you for taking the time to leave a review. I am delighted to read that you have enjoyed our hotel during your visits! I am also happy that you are pleased with our friendly and attentive staff, and our location. We appreciate you selecting our hotel for your visit in the Eternal City and we look forward to welcoming you back soon!Kind regards,Hanen TaboubiGuest Relations Manager

10/10 Excellent

Sal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception manager, a true gentleman
Stayed 1 night in Aug 2023

10/10 Excellent

Richard

Traveled with family
Liked: Amenities
Fantastic area and great customer service. Loved the rooftop lounge.
Stayed 1 night in Aug 2023
Response from Hanen Taboubi on Sep 18, 2023
Dear Richard,Thank you for your excellent review! It is a pleasure to read about how much you enjoyed your stay. We appreciate you being our guest and hope to welcome you back again in the near future.Kind regards Hanen TaboubiGuest Relations Manager

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend. Very friendly staff and fun rooftop pool.
Stayed 1 night in Aug 2023
Response from Hanen Taboubi on Sep 18, 2023
Dear John,Thank you for your excellent review! It is a pleasure to read about how much you enjoyed your stay. We appreciate you being our guest and hope to welcome you back again in the near future.Kind regards,Hanen TaboubiGuest Relations Manager

10/10 Excellent

samantha

Stayed 3 nights in Aug 2023

6/10 Okay

Nikolaus, Pacific Palisades

Stayed 5 nights in Jul 2023

10/10 Excellent

Neer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and service. Thank you for the great memories, taking care of us and providing excellent service.
Stayed 7 nights in Jun 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
The property is exceptional and the staff was amazing. Great gym, spa, rooftop bar, restaurant - just great.
Stayed 2 nights in Jun 2023

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2023

10/10 Excellent

Petr, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Igor, Bratislava

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Really great place, GO for it!
Stayed 3 nights in May 2023

10/10 Excellent

Lynda

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful and extremely clean hotel with the most amazing scent when you walked in. Close to lots of shopping and sight seeing. Concierge was very helpful in getting us reservations and everyone on the front desk is pleasant.
Stayed 4 nights in Apr 2023

10/10 Excellent

Mark, Boca Raton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in hundreds of hotels in my lifetime... mostly 4 or 5 star hotels. The service at this hotel is the best I have ever experienced. From the front desk to the concierge - they go above and beyond. The hotel is located in a great area and is a 15 minute walk to the Spanish Steps. Also - all the attractions are close by. The rooms are modern and well kept. You will not be disappointed.
Stayed 3 nights in Apr 2023

10/10 Excellent

Mark, Boca Raton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at many properties including many 5 star hotels. The staff - front desk and concierge - are absolutely the most helpful staff you could ever deal with. Whether it involved any issue - they were so helpful.
Stayed 3 nights in Apr 2023

10/10 Excellent

Rafael, DORAL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the hotel, the room, the staff and the location.
Stayed 1 night in Apr 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place to feel at home. Fantastic service. Always ready to please and assist.
Stayed 2 nights in Mar 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb service. Always helpful with a smile. Utmost contribution to comfort and wellbeing
Stayed 9 nights in Feb 2023

10/10 Excellent

David

Stayed 8 nights in Feb 2023

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023

10/10 Excellent

Carl

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Lovely properties with friendly staff. Only complain I had was the spa was not open. Other than that everything was perfect
Stayed 2 nights in Jan 2023

10/10 Excellent

Stefan

Stayed 3 nights in Jan 2023

8/10 Good

Maha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location and comfortable
Every thing was good, the staff was so friendly and helpful
Stayed 6 nights in Nov 2022

10/10 Excellent

SHLOMO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent hotel
Stayed 4 nights in Nov 2022

10/10 Excellent

vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Door men and entire staff was Amazing..great American breakfast buffet!
Stayed 5 nights in Nov 2022
Response from Hanen Taboubi on Nov 18, 2022
Dear Mrs Vanessa,Thank you so much for your recent stay at Aleph Rome Hotel Curio Collection by Hilton and thank you for giving our hotel and staff a great review. We are happy to hear that we were able to impress you with our service. We hope to welcome you back again in the near future!Kind Regards,Hanen Taboubi Guest Relations Manager

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fancy for a Few Nights
This was our splurge hotel for a family trip for five, and it was delightful. Rooms were great, two connected beyond a single door, and the kids felt like they were royalty for two nights. The rooftop pool was beautiful and would've been great if it wasn't already fall, but the two hours we spent in the spa area were delightful. Expensive, but it lived up to its billing.
Stayed 2 nights in Nov 2022
Response from Hanen Taboubi on Nov 18, 2022
Dear Mr. Nicholas,Thank you for taking the time to leave a review. I am delighted to read that you have enjoyed our hotel during your visits! I am also happy that you are pleased with our rooms, SPA and our Rooftop. We appreciate you selecting our hotel for your visit in the Eternal City and we look forward to welcoming you back soon!Kind regards,Hanen TaboubiGuest Relations Manager

8/10 Good

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very convenient to shopping, restaurants and historical sights.
Stayed 3 nights in Oct 2022
Response from Hanen Taboubi on Nov 18, 2022
Dera Mr. Edwsrd,Thank you for your excellent review! It is a pleasure to read about how much you enjoyed your stay. We appreciate you being our guest and hope to welcome you back again in the near future.Kind Regards,Hanen TaboubiGuest Relations Manager

10/10 Excellent

Samir

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with wonderful staff!
Stayed 3 nights in Sep 2022
Response from Hanen Taboubi on Nov 18, 2022
Dear Mr Samir,Thank you for your excellent review! It is a pleasure to read about how much you enjoyed your stay. We appreciate you being our guest and hope to welcome you back again in the near future.Kind regards,Hanen TaboubiGuest Relations Manager

10/10 Excellent

Keegan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Samuel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love this hotel from the moment I walked in the hospitality they treated us fantastic anything we needed they had right there for us did not need to ask twice the staff was wonderful I would definitely come back to this hotel at any time when I'm in Rome It would be my only choice
Stayed 3 nights in Sep 2022

8/10 Good

Gregory Brent

Traveled with family
Liked: Cleanliness, staff & service, room comfort
For the most part everything was great, didn’t appreciate staring at a construction site out of the window. We were really there just one night for transit
Stayed 1 night in Aug 2022
Response from Hanen Taboubi on Sep 5, 2022
Dear Mr, Brent,Thank you for visiting our hotel for your recent visit to Rome. I am pleased that you found our hotel because comfortable because of the construction outside the hotel . However, I am sorry to read that you were not completely satisfied with your stay . I will review these comments with our team, as we are always reviewing our levels of quality and service. We appreciate your time and hope to welcome you back again in the near future.Kindest Regards,Hanen TaboubiGuest Relations Manager

4/10 Poor

fahd

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Disappointing Stay
Totally disappointing stay, though the facility is great, management of the hotel is really poor(payment duplication). House keeping is really inconvenient as they intend to barge in at different times!
Stayed 4 nights in Aug 2022
Response from Hanen Taboubi on Sep 4, 2022
Dear Mr. Fahd,Thank you for visiting our hotel for your recent visit to Rome. However, I am sorry to read that you were not completely satisfied with your stay. I will review these comments with our team, as we are always reviewing our levels of quality and service. We appreciate your time and hope to welcome you back again in the near future.Kind regards,Hanen TaboubiGuest Relations Manager

4/10 Poor

Lynn

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jul 2022

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was beautiful, staff always cheerful and helpful. Mini bar of soft drinks (free) on arrival was lovely touch. Perfect location for walking around. My only slight negative was that coffee cups were taken away to be cleaned (very nice touch) but not always returned.
Stayed 5 nights in Jul 2022
Response from Hanen Taboubi on Sep 4, 2022
Dear Mrs. Lesley,Thank you for your wonderful review! We are delighted to read that you have enjoyed our hotel, and enjoyed our helpful and staff during your visit. I am also pleased that you are happy with our great location. We hope to welcome you back soon!Kind regards;Hanen TaboubiGuest Relations Manager

10/10 Excellent

farhat

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
freindly staff
Stayed 2 nights in Jul 2022
Response from Hanen Taboubi on Sep 4, 2022
Dear Mr Farhat,Thank you for your kind review! It is a pleasure to read that you enjoyed your stay. We appreciate you being our guest and hope to welcome you back again in the near future.Kind regardsHanen TaboubiGuest Relations Manger

8/10 Good

Abdolkarim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was interior looking, no view but clean. Too expensive , I would give it 4 not more.
Stayed 4 nights in Jun 2022
Response from Hanen Taboubi on Sep 5, 2022
Dear Mr. abdolkarim,Thank you for your review! We appreciate you being our guest and hope to welcome you back again in the near future.Kind regards,Hanen TaboubiGuest Relations manager

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a central location to every thing, it was very warm during our stay and the air conditioning was very good and the pool was wonderful to swim and relax in
Stayed 6 nights in Jun 2022
Response from Hanen Taboubi on Sep 5, 2022
Dear Anthony,Thank you for your wonderful review! We are delighted to read that you have enjoyed our hotel, and enjoyed our Roof top during your visit. I am also pleased that you are happy with our great location. We hope to welcome you back soon!Yours SincerelyHanen TaboubiGuest Relations Manager

8/10 Good

Sabina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2022

10/10 Excellent

Miri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It wes wonderful!!!!!!
Stayed 5 nights in Jun 2022
Response from Hanen Taboubi on Sep 5, 2022
Dear Mrs. Miri,Thank you for your excellent review! It is a pleasure to read about how much you enjoyed your stay. We appreciate you being our guest and hope to welcome you back again in the near future.Kind regards,Hanen TaboubiGuest Relations Manger