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Reviews of Andy & Lu

3 out of 5
Andy & Lu
Via Castelfidardo 31, Rome, RM

Reviews

7.2

Good

Rating 10 - Excellent. 12 out of 65 reviews" "
Rating 8 - Good. 32 out of 65 reviews" "
Rating 6 - Okay. 9 out of 65 reviews" "
Rating 4 - Poor. 9 out of 65 reviews" "
Rating 2 - Terrible. 3 out of 65 reviews" "

8.4/10

Cleanliness

7.0/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay
The accommodation was decent but very small. We could barely fit all our luggage (3 hand luggage and 1 checked in). Location is close to Roma Termini and tourist attractions however the walk to the walks were a little longer than indicated on hotels.com. For a 2 star room, this place is overprice in my opinion (€57.5 per night for 2 people + €3.5 city taxes per person).
Stayed 1 night in Sep 2018

8/10 Good

Craig, Glasgow

Liked: Cleanliness, staff & service
Lovely room in lovely location
The room was basic but done the job for a city break. The staff were friendly and the room was cleaned everyday with fresh towels also supplied. Amenities included a hairdryer and also access to a fridge which was for use between a few rooms. The bathroom was nice but the shower was rather small. Overall if I was coming back to Rome I would like to stay here as it was in a nice location and a nice neighbourhood with restaurants near by.
Stayed 3 nights in Aug 2018

6/10 Okay

Dmitri

Liked: Cleanliness, property conditions & facilities, room comfort
Decent stay
Acceptable room, thin walls
Stayed 4 nights in Apr 2018

4/10 Poor

julie, england

Disliked: Property conditions & facilities
Strange
Totally not what I expected More like a hostel staff confused when we had to ask about breakfast we were given a voucher for cafe and received one pastry and one cake between the both of us Dissapointed
Stayed 2 nights in Feb 2018

6/10 Okay

Joseph, London

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Great location and staff but not comfortable.
The Bad: - It shouldn't be called a 'B&B' as they don't provide breakfast - Very small room - Shower is very narrow. I'm of thin build and I struggled to move in it - Toilet does not flush properly. Had to use the plastic bin full of water to flush - Bed not comfortable The Good: - Great location. Very accessible - Great staff - Clean - Safe neighbourhood - Restaurant next door is very good and reasonable

8/10 Good

MissChoco, Croatia

Liked: Cleanliness, property conditions & facilities, room comfort
Very good value for money!
Hotel is on great location, rooms are small but very clean. Stuff is nice but not present, we saw them only on check in and once time later to pay the room. Actually, this is fine for me but it wasn't nice feeling when you come to new city and doors of hotel are locked. They should put some note on the doors. Except this thing on arrival I would highly recommend this place!

8/10 Good

jose

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Tommy, Hong Kong

Disliked: Staff & service, property conditions & facilities, room comfort
Uncomfort nights in Rome
It is 8-10 minutes walk from train station and metro. I had a bit trouble to find it out, as the hotel has no sign board. This hotel is on the 3rd floor of the building. Passage way along the way from entrance to the upstairs is too dark and make me uncomfortable, as well as an old and narrow elevator which is able to lift a few passengers. The reception area is quite restricted. Reception staff can't speak English. It seems no hotel staff at the hotel at night, None gives me the contact number if any emergency case or assistance required at night. Room with double bed and internal bathroom is standardized. But TV is out of order. WiFi available in the room.

8/10 Good

James, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Decent budget hotel
As a place to stay for a few days in Rome, Andy & Lu is a good choice. The rooms are comfortable and clean (cleaned every day around midday), and are of a reasonable size for Rome- the high ceilings help to make it seem larger. The bed was comfortable, and our room featured sky tv and excellent air conditioning. The location was good, being very near Termini station, and whilst not quite as near to many of Rome's attractions as other hotels everything is within easy walking distance. Service was a bit non-existent though apart from the cleaning- we only saw somebody at the main desk once in 7 nights staying there. Essentially, its place to stay if all you want is a decent, clean room for a few nights, and don't mind not seeing any staff during that time.

4/10 Poor

G, London

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Good location... that's it.
The B&B is located in near the Termini and Republica metro stations, so is convenient to get around from. However, the room was tiny, the mattress was so hard and worn out that it was impossible to sleep on, the cleaning/fresh towels only happened once during a week's stay, and the breakfast consisted of only a coffee and a plain croissant.

4/10 Poor

Bill, Edinburgh

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Good Location
We arrived at Andy & Lu 15 mins after leaving Termini station. you have to press a buzzer to get in as the large double doors are locked. once inside you have 3 flights of stairs to go up, their is a lift but its very old and a bit unreliable. we were met by a lady who gave us the keys said goodbye and that was it! we stayed for 4 nights and not once did we see anyone connected with this B&B. no reception as such just a desk which has a phone number on it should you need anything. there are 4 rooms, ours was a double which was very bare. a bed a table and chair one small wardrobe and the tiniest bathroom Ive ever seen, i really struggled to get into the shower cubicle and found it a real task to turn around. there was always hot water and the room was cleaned everyday towels were changed twice during our stay. the walls are very thin and we could hear people talking from other rooms so privacy is an issue here. the WiFi is very poor and connection drops out very frequently making it useless for any real use. we did not get any breakfast as advertised as we never seen anyone during our stay so we were disappointed to not even get a coffee. the room has no fridge or kettle not even a cup or glass for water or drinks. the area itself felt quite safe and has lots of restaurants and a few grocery shops and reasonably priced for Rome which is very very expensive. this is a very basic B&B but the location is great and nearly all the main attractions are easily walkable

8/10 Good

Sheree, Salt Lake City, UT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The location is very good. The train station and Rome city Metro are only a 5 min walk; a very nice thing to have in such a big city. The neighborhood is nice with high end hotels surrounding the B & B. Hotel is nice and clean and the elevator was nice to have.

8/10 Good

Emily, NY

Liked: Cleanliness, property conditions & facilities, room comfort
Good location
We satyed here in March for 3 nights and it was great. The location was close to the metro/train station and ryanair bus to the airport. The bed was clean and comfortable. The room was small but had high brick ceilings which was quite nice. Overall a good home base for our trip. Unfortunately, we never were offered breakfast as no one was around at 8am but you can find good coffee close by.

2/10 Terrible

Nomad, San Diego

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
never stay here
This hotel is far below basic. The wifi didn't work, the staff was rud, and the room and bed were filthy. Stay at this hotel at your own risk. You were warned.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Richard, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, decent location, great value
We picked the hotel for it's location close to the main train station and low price. It was about a 20-minute walk from the main sights such as colloseum, Trevi fountain and Spanish steps and of course a 5-minute walk to Termini (main train station) which was very convenient for getting the bus to the airport also. The neighbourhood was ok without being glamorous but felt safe and there was plenty of restaurants around the hotel if you don't fancy the walk into the main tourist centre. The 24-hour reception was handy as our flight arrived late and the hotel felt more like an apartment which suited us as we could come and go as we pleased. The room was small but comfortable with an en-suite bathroom, excellent for the price charged. The service was fine, no problems whatsoever and they let us leave our bags at reception after check-out so we could explore the city some more before our late flight home. Overall a good hotel in a decent location and excellent value for money, I would have no qualms about returning for another stay.

8/10 Good

Anna, Russia, St. Petersburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
welcome to Rome))
very good hotel! comfortable, clean and in a good place! the stuff is very polite)) i have nothing bad to say about this hotel! only good things! and i really advise this hotel for other tourists!!)

10/10 Excellent

Carla, Monterrey, MEXICO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
It is a nice hotel with nice staff. It has an elevator/lift which is great!!! I read in another review that the elevator didn't work, but I am sure it was because someone didn't close it correctly. So, for example, if someone didn't close the doors correctly on the 3rd floor and you want to go upstairs, it won't go down until someone closes them. This is a good thing to know if you don't want to carry your luggage on the stairs :P

10/10 Excellent

Boris Suvorov, Santa Clara,CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Good: Room size, cleanliness, overall hotel condition. Not so good: Not in the very center, but still conveniently located. Excellent price/quality ratio. It was my third trip to Rome and it was best hotel experience. First time I stayed near Termini station, second time stayed near Pantheon. I and think Andy&Lu I had best stay and decent location.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

6/10 Okay

Thaís

Liked: Cleanliness
Disliked: Staff & service, room comfort
Quarto pequeno. Boa limpeza e boa localização.
Logo no início do check in tivemos um problema com o pagamento pois a responsável pelo hotel não havia tido a confirmação do pagamento. Após um bom tempo tentando nos entender foi reconhecido o erro pela responsável. Ocorre que, embora constasse das informações do aplicativo, além de mensagens avisando sobre o início do check in às 8h30, somente foi liberado o quarto às 14h. Como se não bastasse, ficamos sem Wi-Fi nos últimos dois dias de hospedagem. Quanto ao tamanho do quarto, muito pequeno para uma acomodação de 3 pessoas, pois não tínhamos espaço para transitar entre as camas. Não havia aquecedor no quarto, então sentimos muita friagem na madrugada, mesmo estando na primavera. Além disso, a exaustão do banheiro era muito forte, o que causava um grande impacto ao sair do banho quente. Ficamos satisfeitos somente com relação à limpeza do quarto, sempre limpo e cheiroso. Boa localização.
Stayed 3 nights in May 2019

4/10 Poor

Edilaine Jardim

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Cama muito desconfortável,mas a localização é ótima!!
Stayed 1 night in Mar 2019

10/10 Excellent

Kostas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Τέλειο ξενοδοχείο Ωραία τοποθεσια
Πάρα πολύ καλό ξενοδοχείο Ωραία τοποθεσία Καλό πρωσοπικο Πολύ καθαρά Ωραία δωματια με ιδιωτικό μπάνιο (σημαντικο)
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveler

Stayed 1 night in Mar 2019

10/10 Excellent

Lukas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Opção custo beneficio.
Localizado próximo a estação Termine, proximo a restaurantes e cafeteria. Limpo e bem cuidado. O box do banheiro é bem apertado. Custo beneficio bastante bom.
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecto!
La habitación y la atención reslmente buenísimas! La anfitriona realmente super amable y te ayudaba en lo q preguntaras. La habitacion y cama bastante cómoda. Lo que no me gustó mucho es la antiguedad del edificio. Sin embargo la habitacion estaba muy bien remodelada y adecuada a las necesidades actuales.
Stayed 4 nights in Oct 2018

4/10 Poor

cecilia

Disliked: Staff & service
En mindre ok hotell
Vi fick vänta ett bra tag innan vi fick hjälp med incheckningen (gick inte att komma in och ingen var på plats) gick betala skatt avgiften två gånger.
Stayed 4 nights in Aug 2018

8/10 Good

Josefa

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bom que pode melhorar
A falta de serviço de recepção. Chegamos tarde, tinhamos avisado e tocamos campainha e ninguem atendeu. Morador que abriu portao. Pensei que ia dormir na Rua. Muito ruim a recepção

8/10 Good

Jean-Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien

8/10 Good

Stefy, Venezia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Piccolo hotel a 10 minuti dalla Stazione Termini
Siamo arrivati con il treno da Venezia ed essendo l'hotel è a due passi dalla Stazione Termini, eravamo comodissimi per visitare il centro di Roma. Roma è incantevole.
Stayed 2 nights in Apr 2018

6/10 Okay

Lor, Vienna

Liked: Cleanliness, room comfort
Old building but new room
the building is very old, but my room was brandnew. The bathroom had no bidet, normally is usual in Italy to have always one. Breakfast is extremely poor, almost not existing: industrial muffings in plastic and a coffee machine. That's all! Internet is well working.
Stayed 4 nights in Apr 2018

8/10 Good

Stefano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Liz, München

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sauberes Hotel nur 5 Gehminuten vom Termini
Wir haben 2 Sterne gebucht und erhalten. Wenn man etwas anderes Gebiet hätte, hätte man mehr erwarten dürfen. Wir würden jederzeit wieder hin!
Stayed 3 nights in Mar 2018

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rom 25-27 mars 2018
Hotellet låg på gångavstånd till termini. Hotellet hade bara 5 rum och reception låg 2 våningar ner och det var det minsta jag sett. Ägarna var supertrevliga jag hitta inte på gps så hon kom ner på gatan och hämta upp oss. Vi hade ett 2 bäddsrum på 11 kvadratmeter å badrummet var super fräscht resten var rent å snyggt men sängen var lite hård. Men den totala upplevelsen var helt ok. Fanns även ett fika bord utanför rummet med kaffe å juice och nån liten kaka.

10/10 Excellent

Yiğit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
herşey çok güzeldi ama tek problem resepsiyondaki arkadaşlar her zaman yerinde olmuyo :d

10/10 Excellent

Corália

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018

8/10 Good

Ken, Göttingen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nettes kleines Hotel in Innenstadtnähe
Das Hotel lag in einer sehr ruhigen Straße etwa 10 Minuten zu Fuß vom Hauptbahnhof (Stazione Termini). Andy und Lu empfingen uns sehr freundlich. Das Hotelzimmer hatte einen sehr gemütlich gestalteten Vorraum und war selbst sehr angenehm. Einziger kleiner Mangel: geringer, gerade noch ausreichender Wasserdruck der Dusche. Sehr ruhig. Dasd Auschecken bestand darin, den Schlüssel einfach in der Zimmertür stecken zu lassen. Direkt neben dem Hauseingang gab es eine äußerst preiswerte Frühstücks-Bar mit sehr gutem Kaffee odr etwa Schinken-Käse-Toast. Alles bestens!
Stayed 4 nights in Nov 2017
Response from andrea on Dec 19, 2017
grazie

6/10 Okay

Rgxci, Salzburg, Österreich

Liked: Staff & service
Disliked: Property conditions & facilities
nahe Termini, freundliches Personal, Zimmer laut
+ Lage des Hotels ist gut + Personal war sehr nett und hilfsbereit - Zimmer sind sehr alt - man hört so ziemlich alles, sehr hellhörig, eventuell Ohropacks mitnehmen

8/10 Good

Agustin Alejandro, Buenos aires

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno
Muy buena estadia y muy amables y limpio todo

10/10 Excellent

Olga, Thessaloniki, Greece

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and clean! Just what we wanted... :)
We only stayed for a 2 nights but we really enjoyed it. The room was small but with a big bed a nice window and a tall ceiling. We had sheets and towels with us because we have had bad experiences in the past, but in the end we never took it out of the bag because the room was really clean and had towels and everything :) I think it's ideal for a couple! It's a 5 minute walk from Termini station from where you can take a bus or metro to wherever you want. Overall we enjoyed it and would definitely choose it again :)

8/10 Good

david, Zaragoza

Liked: Cleanliness, room comfort
Buena ubicacion, buena relacion calidad precio
Buena opcion por su ubicacion cerca a Termini y a sus conexiones de Bus. No habia nadie cuando llegamos por suerte nos llegaron a abrir. El personal muy amable. En relacion precio calidad esta bien.

8/10 Good

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Jun, 東京

Disliked: Staff & service, property conditions & facilities, room comfort
最悪でした。
10日くらい前と当日にチェックイン時間をメールしたのに、チェックイン時にホテルに誰もいなかった。 それどころか、鍵も閉まっていた。 親切な隣のホテルの方が電話をしてくださって、20分後くらいにやっと従業員が現れたものの、言い訳ばかり。 絶対に泊まらないほうがいいです。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Arielle

Liked: Cleanliness, property conditions & facilities

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
centrale e servito da autobus /treni etc
personale accogliente, camera piccola ma ben arredata, molto pulito. ci sono vari ristoranti nelle vicinanze. ottima soluzione come base d'appoggio per visitare roma.

4/10 Poor

Martin, Nijmegen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Communicatie is een kunst.
Ondanks dat ik per mail mijn aankomsttijd had doorgegeven was er niemand en was men ook niet telefonisch te bereiken. Na bijna een uur wachten werd mij via het hotel ernaast medegedeeld dat er in het hotel een verdieping hoger een kamer was geboekt. Beetje zonde van mijn tijd. Die kamer was wel ruimer en in orde.

8/10 Good

L, Nära Termini vilket var perfekt för oss eftersom vi kom med tåg. Gång avstånd till centrala gator och sevärdheter.

Liked: Cleanliness, property conditions & facilities
Bra ställe!
Inga konstigheter. Lagom stort rum med väldigt effektivt AC. Enkel in och it checking.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A stento sufficiente
Posizione buona, stanza molto piccola, bagno piccolissimo, perdonale quasi assente