Ratings based on 105 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
by gcm from london
Not a 5 starPosted Jul 1, 2014
The hotel and the facilities are great but the service and the quality of the food in the top roof restaurant is horrible . I'm just saying when you pay for a 5atar . You think you will get a great service
for Everyoneby A verified traveler
It is down townPosted Jun 4, 2014
Cons: It would be nice to have breakfast included
Location: The location is incredible
The room was very clean and spacious the hall ways to the room were also very wide.
by Traveller from UK
Disappointing for a 5 star hotel.Posted Apr 28, 2014
Pros: The location was excellent.
Cons: The standard of the bedrooms, noise coming from fans outside and the hotel restaurant inside near the room. Service needs to be improved 'customer'.
Location: Good location. Near restaurants and bars and close walking distance to most sights.
For a 5 star hotel and the price this was a very disappointing experience, it was only the location that was good. It was a shame as it has a lot of potential but has a lot to learn about 5 star service and standards. On one night we wanted to enjoy a few drinks in the hotel lounge and the relaxing music only to be told when we arrived back at the hotal at 10pm that the bar was closed and it was not possible to get a drink so we had to go out again to a bar close by, there was no point in having the facility where there was no service. The room I was allocated was not great but I thought I would put up with it, the noise and smell from the restaurant, but actually over the course of 4 nights it got worse and I asked for an alternative which was not resolved. Overall very disappointing, overpriced for what you get and not a 5 star standard in my view.
by Andy from UK
Expensive hotel that does not meet a 5 star ratingPosted Apr 22, 2014
Pros: The location is excellent for getting to most places of interest with good access to buses and the metro.
Cons: The decoration could be improved tv channels were very limited for an international hotel, the shower leaked over the floor. In my opinion overpriced.
Location: Good access to all of Rome's sights.
Excellent location but overpriced for a 5 star hotel, bar in the lobby was not always open in the evening and overpriced even for Rome when it was! Make sure you book a breakfast when making your payment as 35 Euros a time if you pay on the day! Be very careful on the room you are given, if you are anywhere near the roof top restaurant or air conditioning plant you will not sleep! There seemed to be very few using the restaurant as very expensive or the bar or the sauna which was rather small. I would say the hotel was ok but overpriced so we wouldn't go back - shame! Excellent restaurants in the location so you don't need to use the hotel facilities.
for Couplesby A verified traveler
Great Honeymoon Stay in RomePosted Jan 20, 2014 on Hotels.com
Excellent Location and Room View towards Barberini Piaza. Beds were hard and uncomfortable.
by Cheryl from Rome
Front Desk IndifferencePosted Oct 31, 2013
Pros: Beautiful bathrooms.
Cons: Front desk staff, plumbing, Wi-Fi in rooms.
The front desk staff was arrogant, rude and unbelievably inattentive. They were not helpful with anything from luggage, Wi-Fi, or restaurant recommendations. Only when you waved around a 5 - 10 Euro note were you able to catch their eye. While the rooms and bathrooms were nice, the plumbing needs some help. The taps continuously switch from hot to cold so it is difficult to take a shower with a constant temperature. They do advertise Wi-Fi however it is only in the hotel lobby and is VERY frustrating to connect to. (You can have a router installed in your room for an additional daily rental charge.) This hotel is not deserving of a 5 star rating.
for Everyoneby Ana C from Costa Rica
Excellent locationPosted Oct 29, 2013
Pros: The location
Location: The hotel is steps from Via Veneto and the Metro station is across the street. It´s walking distance from Fontana di Trevi, Via del Corso and basicall
The hotel is steps from Via Veneto and the Metro station is across the street. It´s walking distance from Fontana di Trevi, Via del Corso and basically most of the main attractions. Another plus is that the different Hop on hop off buses stop besides the hotel so it´s very convenient. The room was not large but was Ok. The hotel has a restaurant on the top floor with a terrace and a great view of the city.
Recommendedby Debra from Texas
WONDERFUL PLACE!Posted Oct 27, 2013 on Hotels.com
Beautiful hotel.....just the tops. Across the street from the metro. Ten minute walk to Trevi fountain with good shopping on the way. Quiet, accomodating, old world elegance. Our room looked like a page from the Renaissance.
Recommendedby mikesq from boston
Very nice, but expensive extrasPosted Oct 21, 2013 on Hotels.com
This is a very nice hotel in a great location. The staff were all wonderful. The "extras" seem excessively expensive, even for a 5 star hotel - for example, internet access and buffet breakfast were much higher than at any other hotel I have ever stayed. After the first morning we ate breakfast out. Ask for a room with a balcony, they do not have many and it makes the room a little smaller, but sitting on the balcony drinking wine night after night was wonderful.
Recommendedby Andrews from Cheshire
Posted Oct 21, 2013 on Hotels.com
Overall satisfied but think they should have tea ad coffee making in room. I also think used glasses in room should be replaced.