Ratings based on 220 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by David from Calgary, Canada

Convenient location and good service.

Posted Apr 14, 2014
Pros: The location was within walking distance of the Termini metro and train station. It was clean and services were good.
Cons: I think that some additional external security (i.e. police) for streets nearby. Though we had no problems with locals, walking at night was a concern
Location: The location was within walking distance of the Termini metro and train station. There were a few ethnic restaurants and stores close by.
Initially, we received some bad directions at the train station to find out that there were two Best Western hotels on the same street. After confirmation and better directions at the Best Western Universal, we walked a couple more blocks to the right hotel. Check-in was painless and we received WIFI instructions without even asking. Other requests included directions to the nearby ATM, restaurants and grocery stores. The end of the trip involved arrangements for a van for our 5 person group to the airport for pricing similar to the express train. We also received a simple continental breakfast for our early departure since we would miss the full breakfast over an hour later. One thing to always be aware of, especially in the metro, is that there are thieves as young as 11 or 12. The locals on the train warned us of 4 operating on our train to keep aware. They were very aggressive, but we escaped any problems. Never get on a full train last and always keep your group together to maintain maximum awareness.
1 out of 5
by Vishal from UK

Pathetic Location

Posted Feb 26, 2014
Pros: Nothing
Cons: Please remove 4 start rating for this hotel
Location: City Tour
Online booking is gamble, this hotel was really not up to the mark. This area was surrounded by Bangladeshi community and I do not recommend this to any one. It is not safe to walk after dark. The room which was allocated to us was very, very small, There was no enough ventilation and due to which we didn't get proper sleep. No AC. View from hotel was 'nothing' . So in short, it was really worst start for our holiday, I fell sick and need to take rest in another hotel to recover.
4 out of 5
Recommended
for Everyone
by A verified traveler

hotel close to train station

Posted Feb 18, 2014
Staff very courteous and helpful. Excellent Italian food in the hotel's restaurant, half price welcome drink in the bar - very welcome! Good location, just a short walk to the termini station.
4 out of 5
Recommended
by Desmond Tan from Singapore

Room is clean.

Posted Jan 5, 2014 on Hotels.com
Value for money for its price.
3 out of 5
by M from Sweden

Don't book an economy room

Posted Dec 23, 2013
Pros: The location was in a poorer district but really easy to walk to the main sights.
The first night in an economy room was unbearable - very hot, stuffy and no opening window; less than standard sized double bed; 5 hangers between 2 people for 5 days; etc We upgraded to a standard room the next morning but still didn't qualify for the 'free' breakfast. But the new room was OK, nothing special but nothing lacking.
2 out of 5
by A verified traveler

Posted Dec 19, 2013
Cons: Smell in the room.
REALLY small room with a terrible view.
1 out of 5
Recommended
for Business Travelers
by Footyagent from Uk

Never again

Posted Dec 18, 2013 on Hotels.com
I would not recommend this hotel to anyone. Nowhere near 4 star hotel unpleasant staff, worst part of Rome. And even though I paid for all taxes on line, I was asked to pay a some for staying in Rome as tax.!! I insisted on not paying than the staff got rather aggressive.
4 out of 5
Recommended
for Everyone
by Bobby

close to train station and metro. street bad

Posted Dec 17, 2013
The hotel was great, but the street it was on was littered with beer bottles and dirty people.
5 out of 5
Recommended
for Everyone
by Doctor M. from m

Overall great experience

Posted Dec 8, 2013
I had a great time at this hotel even though most of the day I was out. I Didn't appreciate the Night auditor because he was oblivious to the fact that there are AC ( air conditioning) in the room. He manually had to start it from downstairs. After a few minutes of trying to make him understand that I'm not stupid.. He turned it on. Ridiculous when you are paying for a room and any guest should be able to leave it on all the time if he/she chooses to.. I must recognize hospitality from Francesco, and Armando for good service and the friendly upgrade after the inconvenience I incurred.
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Dec 6, 2013 on Hotels.com