Exterior

Reviews of Best Western Hotel Astrid

3 out of 5
Best Western Hotel Astrid
Largo Antonio Sarti 4, Rome, RM

Reviews

8.2

Very Good

Rating 10 - Excellent. 278 out of 792 reviews" "
Rating 8 - Good. 379 out of 792 reviews" "
Rating 6 - Okay. 89 out of 792 reviews" "
Rating 4 - Poor. 27 out of 792 reviews" "
Rating 2 - Terrible. 19 out of 792 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gianni

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024

10/10 Excellent

Kenzel

Traveled with family
Liked: Amenities
This property was a great place to stay at!
Stayed 6 nights in Feb 2024

6/10 Okay

Roger James

Traveled with family
Liked: Cleanliness, staff & service
The hotel doesn’t appear to have much sound proofing, I could hear people on the floor below and above and in either side singing, coughing, stomping around, showering and flushing at all times. The bed was very firm and pillows even firmer. Finally, the bathroom had a persistent ‘drain’ smell that I couldn’t shift. My son’s room was clean without any unwanted smells in the bathroom.
Stayed 4 nights in Feb 2024

6/10 Okay

Marta

Traveled with family and small children
Liked: Cleanliness, staff & service
Staff was very kind. Location is excellent. The downside is the parking: the person in charge is super rude and asked us extra cash from what agreed with the hotel. Hotel refunded us so that was ok. Room was very spacious. Needs renovation.
Stayed 3 nights in Dec 2023

4/10 Poor

John

Stayed 2 nights in Nov 2023

10/10 Excellent

John Raymond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. The room needs a dresser. We were there 12 nights and still had to live out of our suitcases and only 6 hangers in closet. The day desk person was not friendly/helpful. Basically no concierge help. The computer offered did not work, kept dying.
Stayed 12 nights in Nov 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No luggage storage service
The hotel doesn't provide early luggage storage. We arrived early and were given a choice of bringing the luggage with us around or paying an extra 40 Euro for early check-in. Place is out of the way, far from the nearest train station. we have no choice. Bed is hard, literally, you can feel the mattress spring pressing your body.
Stayed 3 nights in Nov 2023

8/10 Good

Alexander

Traveled with partner
The hotel has a wonderful character, the staff were very friendly and helpful. We would stay at the Astrid again.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice location, away from the crowds but close enough to everything
Stayed 3 nights in Nov 2023

10/10 Excellent

Noemi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel stay was great. Staff was friendly. Hotel was close to public transportation and local eateries, restaurants and market. Area was safe to walk at night or early morning. Would definitely recommend.
Stayed 8 nights in Oct 2023

6/10 Okay

Nicola

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not worth 240 euro per night. Rip off it should cost half its price. It's a shared building with private residencies, elevator very slow and busy. The a/c out of control, noisy and not adjustable at all. Early checkout at 11am and not possible to do any later. Hard mattress and lean cheap pillows. Been in adjoining room and could hear EVERYTHING from my neighbors
Stayed 1 night in Oct 2023

6/10 Okay

Richard

Traveled with partner
Liked: Cleanliness, staff & service
Hotel was nice just needs some fresh paint in the rooms. Bathroom was clean but ceiling had mold above the shower and shower was very small. Could also use new pillows they were flat and hard
Stayed 2 nights in Oct 2023

4/10 Poor

Heather

Stayed 3 nights in Oct 2023

10/10 Excellent

Susan

Stayed 6 nights in Sep 2023

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff upon arrival was not very helpful. Due to out cruise arrival, we arrived earlier than our 3:00 PM check in. We asked to store our luggage but we were informed the storage was full. He could offer a room but it was not the superior that we had reserved. We took the room rather than wait 6 hours. They never offered a reduced price and the room was small ant the shower stall had a lot og mildew. Very disapointed. Will not return
Stayed 1 night in Sep 2023

8/10 Good

Ahmad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little overpriced for the room
Stayed 3 nights in Sep 2023

10/10 Excellent

Nathaley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just try Best Western Astrid hotel Rome
Check-in goes so fast. Firstly before getting there all details will be sent to your email. So handy the way they put the most important details on the key cover. Just try the hotel once out. Nearby several restaurants.
Stayed 2 nights in Sep 2023

8/10 Good

Cezary

Traveled with partner
Liked: Staff & service, property conditions & facilities
Best Western Astrid located within walking distance to Fountain de Trevii, Spanish Stairs, Vatican and many other sites. If you good walker you need around 6 hours to capture above mentioned. Otherwise it is very close to variety of public transportation…tram, bus, subway… The hotel is nice but we were in the higher end Best Western Hotels in the past….good breakfast….
Stayed 1 night in Sep 2023

8/10 Good

Franklin

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff are friendly, although not truly bilingual they did try and do business in English with us which was nice. On the few times I asked staff for help they tried to fulfil our requests which is great. The property is clean and our room felt well cleaned when we returned to it. The buffet breakfast for us was quite limited. luckily there was a carefour nearby where we brought our own fruit (bananas) and yoghurts as there wasn't any offered. On our floor, was a very old laptop, we tried to use it to print our bording passes but it was too slow. reception helped us do it from their own computer later, thankfully we were not in a rush. It is true there are restaurants all around the hotel, by the time of our stay only 2 had above 4* ratings so for lunch and dinner there are limited local options. The hotel is a short taxi ride from downtown roma however leave plenty of time as taxis can take more than 15 minutes to come. There is a tram stations nearby which I would recommend. the tram is safe (and almost free) you can take it to flaminia and then take the metro onwards. For its price this is a great hotel, but for those who have more money, i'll recommend to consider getting something closer to the city centre.
Stayed 5 nights in Sep 2023

10/10 Excellent

Klaus

Stayed 3 nights in Sep 2023

6/10 Okay

heidi

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Over priced for the service
Our room was nice and clean and the breakfast was good. We did however run into a few problems. I ordered a fruit basket for arrival never received it asked twice for it and then told them to cancel it. In there customer service book it states breakfast can be served if you have to check out early, we asked for this and was told it would only open 10 minutes before regular time 7am which was doable but they never informed the staff so we did not get it.
Stayed 2 nights in Sep 2023

10/10 Excellent

Aman, Bryn Mawr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good hotel. Front desk staff was very nice and helpful.
Stayed 3 nights in Sep 2023

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came in with a bad attitude left happier than I should be. Place was great. Thank you for such a nice stay!
Stayed 6 nights in Aug 2023

8/10 Good

giuseppe

Liked: Cleanliness, staff & service, amenities
Good clean place the bed is not the most comfortable easy parking in the weekends
Stayed 2 nights in Sep 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LinkedIn that It is located close to several tourist areas.
Stayed 6 nights in Aug 2023

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

John

Stayed 7 nights in Aug 2023

10/10 Excellent

Nelia Pajarillo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staffs are very helpful.
Stayed 9 nights in Aug 2023

2/10 Terrible

Daniela

Stayed 2 nights in Aug 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a solid, not-many-frills kind of hotel experience, just north of many of the sights and attractions. Room was cleaned each day. There’s a free mini fridge and an optional 8 euro breakfast. The staff were very nice and helpful. The rooms are small but who goes to Italy to chill in a hotel room anyways?! I would stay at this hotel again.
Stayed 6 nights in Aug 2023

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly service
Stayed 1 night in Aug 2023

10/10 Excellent

Leon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, honest, day and night.
Stayed 9 nights in Jul 2023

8/10 Good

Yesenia Di

Liked: Cleanliness, staff & service
Very kind staff. Helped with baggage before check in time.
Stayed 1 night in Jul 2023

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Raymond

Traveled with partner
Liked: Cleanliness, staff & service
Breakfast room with view and excellent service.
Stayed 4 nights in Jun 2023

10/10 Excellent

Linda

Stayed 3 nights in Jun 2023

8/10 Good

Perla

Stayed 1 night in Jun 2023

10/10 Excellent

Florence

Liked: Cleanliness, staff & service, property conditions & facilities
I had a very pleasant stay.
Stayed 1 night in Jun 2023

8/10 Good

Héctor

Stayed 1 night in Jun 2023

8/10 Good

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Very small room. Very clean and quiet. The bathroom door wouldn't close. Very friendly staff.
Stayed 2 nights in May 2023

10/10 Excellent

Christine

Stayed 1 night in May 2023

8/10 Good

Vourneen

Stayed 3 nights in May 2023

8/10 Good

Mario

Stayed 3 nights in May 2023

10/10 Excellent

Riccardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for the stadium. I normally stay in the new rooms and they are perfect! Rooms on the 5th floor can be noisy in the morning because of the breakfast room on the same floor. I’ll definitely go back. Valerio at reception is the kindest guy, helpful and polite.
Stayed 3 nights in May 2023

10/10 Excellent

Joshua

Stayed 6 nights in May 2023

8/10 Good

Elisa

Stayed 1 night in May 2023

6/10 Okay

Stewart

Stayed 1 night in May 2023

4/10 Poor

Randall

Stayed 2 nights in Apr 2023