Staff are friendly, although not truly bilingual they did try and do business in English with us which was nice. On the few times I asked staff for help they tried to fulfil our requests which is great.
The property is clean and our room felt well cleaned when we returned to it.
The buffet breakfast for us was quite limited. luckily there was a carefour nearby where we brought our own fruit (bananas) and yoghurts as there wasn't any offered. On our floor, was a very old laptop, we tried to use it to print our bording passes but it was too slow. reception helped us do it from their own computer later, thankfully we were not in a rush.
It is true there are restaurants all around the hotel, by the time of our stay only 2 had above 4* ratings so for lunch and dinner there are limited local options. The hotel is a short taxi ride from downtown roma however leave plenty of time as taxis can take more than 15 minutes to come. There is a tram stations nearby which I would recommend. the tram is safe (and almost free) you can take it to flaminia and then take the metro onwards.
For its price this is a great hotel, but for those who have more money, i'll recommend to consider getting something closer to the city centre.