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Reviews of Best Western Premier Hotel Royal Santina

4 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 573 out of 1000 reviews" "
Rating 8 - Good. 317 out of 1000 reviews" "
Rating 6 - Okay. 69 out of 1000 reviews" "
Rating 4 - Poor. 24 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Byeong

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Breakfast is just that!
Stayed 3 nights in Mar 2024
Response from Stefania Pesci - Reviews Manager on Mar 25, 2024
Dear Byeong,Thank you for your feedback. We're glad to hear that you enjoyed our breakfast offerings. However, if there's anything specific you'd like to see added or improved upon, please feel free to let us know.We hope to welcome you back soon for another enjoyable stay.Kind regardsStefania PesciGuest Reviews ManagerBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Excellent

Thelma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was the best Best Western property I’ve stayed so far. Very clean , room is large enough for a couple . Convenient to Roma Termini and staff very friendly . Restaurants and shops nearby . I would stay here again . Happy customer here :)
Stayed 1 night in Feb 2024
Response from Stefania Pesci - Guest Reviews Manager on Feb 26, 2024
Dear Thelma,We are thrilled to hear that you had such a positive experience at our property! Your satisfaction is our top priority, and we're delighted to have exceeded your expectations. We can't wait to welcome you back for another fantastic stay.SincerelyStefania PesciGuest Reviews ManagerBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Excellent

Jamie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really great stay here for our trip to Rome. The staff were very friendly and helpful, the rooms were modern and a good size and it is well located next to Termini station. We'd definitely stay here again!
Stayed 3 nights in Feb 2024
Response from Alessia on Feb 8, 2024
Dear Jamie,thank you for your feedback, it is very important for us.hope to have you again as our guest.Regards,Alessia

8/10 Good

Reece

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Alessia on Jan 31, 2024
thank you!

8/10 Good

Li

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Good experience
Staff are friendly. Location is super. But the room is a bit outdated.
Stayed 3 nights in Dec 2023
Response from Stefania Pesci - Guest Reviews Manager on Dec 29, 2023
Dear Li,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a good experience with us!We look forward to welcoming you back.SincerelyStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Excellent

Sonja

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly, the complimentary breakfast was excellent, I would definitely recommend this hotel to anyone visiting Rome!
Stayed 3 nights in Dec 2023
Response from Alessia on Dec 23, 2023
Thank you very much for your feedback!

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Near station
Response from Stefania Pesci - Guest Reviews Manager on Feb 16, 2024
Dear Cynthia,Thank you for your positive feedback. We are delighted that you enjoyed your stay and the proximity to the train station.We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

8/10 Good

Raina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room/bathroom was really spacious and clean. Staff was friendly and promptly responded to any issues we had. Location was good, close to the train station with taxis also readily available. My only complaint was that we had no way to turn the air conditioning on leaving the room temperature uncomfortably warm.
Stayed 2 nights in Dec 2023
Response from Stefania Pesci - Guest Reviews Manager on Dec 11, 2023
Dear Raina,Thank you for sharing your feedback with us. We are pleased to hear that you found our rooms spacious and clean, and that our staff was friendly and responsive to your needs.However, we apologize for any inconvenience you experienced with the air conditioning. Your comfort is important to us, and we regret that this aspect may have affected your stay.We look forward to welcoming you back.Kind regardsStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location close to Termini Station - easy to find when we got off our train. Also conveniently the bus to the airport stops right across the street from the hotel. The hotel is about a half hour walk from the Colosseum. The room was beautiful - simple but very clean. Would stay there again.
Stayed 2 nights in Dec 2023
Response from Stefania Pesci - Guest Reviews Manager on Dec 11, 2023
Dear Lisa,Thank you for sharing your positive experience with us. We are thrilled to learn that you had a pleasant stay and that you would choose to stay with us again.We look forward to welcoming you back on your next visit to Rome.Kind regardsStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

8/10 Good

Paula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were at a convenient location. They safely stored our luggage before check-in hours and when we checked out but had lots of time to get to the airport. The thing we didn't like was that, though it was close to the transportation terminal, it was in an unsafe location, but then pick pockets are all over Rome! One night it was pretty noisy outside but it eventually subsided. The hotel itself was clean and well maintained. The staff was nice.
Stayed 3 nights in Nov 2023
Response from Stefania Pesci - Guest Reviews Manager on Dec 5, 2023
Dear Paula,Thank you for your kind review. We are pleased to know that you enjoyed your stay overall. We look forward to welcoming you back.SincerelyStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Excellent

janine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great!
Stayed 2 nights in Nov 2023
Response from as on Nov 30, 2023
thank you so much for your feedback!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff is friendly and professional. They care about you enjoying your stay.
Stayed 1 night in Nov 2023
Response from as on Nov 28, 2023
Thank you very much for your feedback!Hope to see you again in the future!Regards,

4/10 Poor

Steve

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
1. The sink is too low & the faucet too high that water always spout out of the sink. 2. The frame in bathroom was rotten at Room# 703. 3. Air Condition was fail for several rooms without any reason. 4. Extra Charge Euro$60 for City/local tax than the total pricing listing in Expedia without notice.
Stayed 5 nights in Nov 2023
Response from Stefania Pesci - Guest Reviews Manager on Nov 17, 2023
Dear Steve,Thank you for taking the time to share your feedback with us, and we are sorry for the inconveniences you experienced during your stay. We apologize for the issue with the sink and faucet in your room. Your observation is valuable, and we will address this to ensure a more functional experience for our guests.We are concerned about the reported issue with the frame in the bathroom. Please be assured that we will investigate and rectify this promptly to maintain our high standard. We regret any inconvenience caused by the air conditioning issues. Our maintenance team thoroughly investigated the problem and found no malfunctions. We always encourage our guests to rely on our staff for any problems during their stay. On Expedia, the local tax is listed on the bill total, we are sorry it escaped your attention.We hope you will allow us to host you again in the future to give you a better experience.Kind regardsStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Excellent

Wes

Stayed 1 night in Nov 2023
Response from Stefania Pesci - Guest Reviews Manager on Nov 17, 2023
Dear Wes,thank you for your positive rating, we greatly appreciate it!.We hope to see you again soon.Kind regardsStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Excellent

Lance

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, staff was extremely helpful.
Stayed 3 nights in Nov 2023
Response from Stefania Pesci - Guest Reviews Manager on Nov 15, 2023
Dear Lance,Thank you for your positive feedback! We are delighted to hear that you found our hotel very clean, and we're especially pleased that our staff was able to assist you effectively. We look forward to welcoming you back on your next visit!Best Regards,Stefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

8/10 Good

DHARAM

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near Roma Termini. Very clean.
Stayed 2 nights in Nov 2023
Response from Stefania Pesci - Guest Reviews Manager on Nov 13, 2023
Dear Dharam,Thank you for your positive feedback.We hope to see you again soon.Kind regardsStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Excellent

Kiong Fong, Monterey park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance from Rome Termini, hoppe n off tour bus . Has excellent hotel staffs services.
Stayed 1 night in Nov 2023
Response from Alessia on Nov 9, 2023
Thank you very much!

10/10 Excellent

Alexander, Kamloops

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was well located for us. Close to Termini station. Rooms were clean and all the staff were friendly and helpful. Breakfast was standard hotel breakfast but was more than adequate. A cappuccino machine would have been nice but staff would make one upon request.
Stayed 8 nights in Oct 2023
Response from Alessia on Nov 9, 2023
thank you very much!

10/10 Excellent

ROBERTA

Stayed 1 night in Nov 2023
Response from as on Nov 30, 2023
Thank you so much for your feedback!

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location, good value & clean
The location was convenient to the termini station, the staff was friendly and available to our needs. The room was renovated, clean and comfortable. I would stay there again if I visited Rome.
Stayed 3 nights in Oct 2023
Response from Stefania Pesci - Guest Reviews Manager on Nov 7, 2023
Dear Wesley,Thank you for taking the time to leave such a positive review of your stay! We are thrilled to hear that you found our location convenient, and our staff friendly and attentive to your needs. Your satisfaction is our top priority, and we'll aim to make your next stay just as enjoyable as this one.We look forward to welcoming you back.SincerelyStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

8/10 Good

JONGWON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
괜찮은 숙소
우리방만 그랬는지는 모르겠는데 우르릉거리는 이상한 소음이 지속적으로 발생이 됐고 직전 피렌체 숙소의 서비스와 비교돼 아주 만족하기는 어려웠다. 깨끗한 룸 컨디션은 만족스러웠다.
Stayed 4 nights in Oct 2023
Response from Stefania Pesci - Guest Reviews Manager on Nov 7, 2023
Dear Jongwon,Thank you for taking the time to give your opinion about your stay with us.It is rewarding to know that you were satisfied with the cleanliness level. We have duly noted your remark concerning the noise in your room, and we will look into the matter.It would be a pleasure to welcome you back on your next visit to Rome.Best regardsStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

6/10 Okay

XIU MEI

Stayed 1 night in Nov 2023
Response from AS on Nov 9, 2023
thank you very much!

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is excellent train and hop on bus. Staff was very nice and helpful. Only negative thing I can say is the only tv station in English was CNN and so we had to use our phones to watch movies as we didnt stay out late at night due to unsafe around train station.
Stayed 4 nights in Oct 2023
Response from Stefania Pesci - Guest Reviews Manager on Nov 3, 2023
Dear Ron,Thank you for sharing your feedback with us. We are delighted to hear that you found our location excellent for accessing the train and hop-on bus, and that our staff was very nice and helpful. We appreciate your remark regarding the TV channels. We will consider this for future improvements to enhance guest experience.We hope to have the opportunity to make your next stay even more enjoyable. Kind regardsStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Excellent

Leovic

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay there again
Stayed 5 nights in Oct 2023
Response from Stefania Pesci - Guest Reviews Manager on Nov 3, 2023
Dear Leovic,Thank you for your kind review. We are happy that you were satisfied with your stay and would definitely return.We look forward to welcoming you back.Kind regardsStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

8/10 Good

ZHE CHUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Stefania Pesci - Guest Reviews Manager on Oct 30, 2023
Dear Zhe Chun,Thank you for your rating.We hope to see you again soon.Kind regardsStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

8/10 Good

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the property because of its proximity to the Termini station. The area is busy but so are most areas in Rome. The room was comfortable and we could regulate the room temperature. The bathroom glass wall is not a favourite- open the light and the bedroom is lit up so that aspect (for us) was not great. There was a kettle with powder coffee and tea, a small refrigerator which contained items for purchase. The reception was welcoming, helpful and solicitous
Stayed 2 nights in Oct 2023
Response from Stefania Pesci - Guest Reviews Manager on Oct 30, 2023
Dear Diane,Thank you for sharing your experience with us. We are glad that you found your room comfortable and well-equipped, although the bathroom's glass wall presented some lighting challenges. Our goal is to provide a welcoming environment for our guests, and we are happy that our staff met your expectations.We look forward to the opportunity to host you again in the future.Kind regardsStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

8/10 Good

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Stefania Pesci - Guest Reviews Manager on Oct 24, 2023
Dear Ruben,Thank you for your rating.We look forward to welcoming you back.Kind regardsStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

8/10 Good

Gary

Stayed 4 nights in Oct 2023
Response from Stefania Pesci - Guest Reviews Manager on Nov 13, 2023
Dear Gary,Thank you for your rating.We look forward to welcoming you back.Kind regardsStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and very comfortable.
Stayed 4 nights in Oct 2023
Response from Stefania Pesci - Guest Reviews Manager on Oct 24, 2023
Dear Michael,Thank you for your review. We are pleased to know that you found our hotel to be clean and comfortable.We look forward to welcoming you back.Kind regardsStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Excellent

Donna

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 10-day stay!
Great stay- just returned from Italy last night. Had a 10 day stay at this Best Western. Highly recommend. Located a few blocks from the Metro train station and also the Trenitalia train station. Rooms were clean-service was great- front desk helpful. We opted for an included breakfast buffet which was good. Our Italy stay included day trips via Trenitalia to Venice/Florence/Naples. We were a group of 4 couples. Would stay here again!
Stayed 11 nights in Oct 2023
Response from Stefania Pesci - Guest Reviews Manager on Oct 20, 2023
Dear Donna,Thank you for your review. We are happy to know that you had a memorable experience, and we would be thrilled to welcome you back for another great stay.We look forward to hosting you again in the future.Kind regardsStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

6/10 Okay

Robert, Tucson

Traveled with family
Liked: Cleanliness, staff & service
The hotels close location to the train station and one of the Hop-on bus stops....Magnificent! Pretty nice people and definitely a decent property but the furniture in the room is this neon backlit, 1990s modern design that is very impractical. You will stub your toes on the end of the bed as the bed supports exceed the end of the bed. The bathtub shower, which is nice, is difficult to get into and out of and is slippery. There are no bathmats. That said, the hotel has a nice staff and they are very helpful. The restaurant is good but it is less expensive to walk a hundred yards to dozen's of choices.
Stayed 7 nights in Oct 2023
Response from Stefania Pesci - Guest Reviews Manager on Oct 20, 2023
Dear Robert,We appreciate your detailed review of your stay. It is great to know that you found our location to be convenient. We value your feedback regarding the room's furniture and design. We understand that practicality is important, and we will certainly consider this when making improvements. Your compliments about our staff are much appreciated.We hope to have the opportunity to welcome you back in the future. Best regardsStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Alessia on Oct 19, 2023
thank you very much!

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay, nice room and good service
Stayed 1 night in Oct 2023
Response from Stefania Pesci - Guest Reviews Manager on Oct 16, 2023
Dear Gary,Thank you so much for your feedback. We are thrilled to know that you enjoyed your stay.We look forward to welcoming you back.Kind regardsStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Excellent

Matthew

Stayed 3 nights in Oct 2023
Response from Stefania Pesci - Guest Relations on Oct 12, 2023
Dear Matthew,Thank you for your perfect 10/10 rating and for choosing our hotel for your stay. We can't wait to welcome you back again in the future. Best regards,Stefania PesciGuest RelationsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Excellent

Kurt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is conveniently close to the Termini Train Station. Walkable distances to most of Rome's major sites within the Aurelian Wall. Staff will call taxis if requested, and taxis show up within 2-3 minutes. The breakfast has a great selection of food. All staff are friendly and helpful. We had a Junior Suite (King size bed) on the 7th floor with a balcony. We approximated this balcony to be 22-feet by 5-feet: Huge!!! We enjoyed magnificent views of Rome everyday from the balcony, including St.Peter's Basilica and Santa Maria Maggiore.
Stayed 11 nights in Sep 2023
Response from Stefania Pesci - Guest Relations on Oct 2, 2023
Dear Kurt,Thank you for sharing your wonderful experience! It's great that you appreciated the helpfulness of our staff and enjoyed our breakfast. Staying in a Junior Suite with a balcony must have been a fantastic experience, especially with the breathtaking views of Rome.We look forward to providing you with another great stay.Kind regardsStefania PesciGuest RelationsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Excellent

Anthony, Wilmington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had never been to Rome and wasn't sure about the locaition of this hotel, but it was perfect. Across the street was the trail station and everything was in walking distance. The staff was extremly helpful. I would definatley stay there again.
Stayed 8 nights in Sep 2023
Response from Stefania Pesci - Guest Relations on Oct 12, 2023
Dear Anthony,Thank you for taking the time to share your experience. We are thrilled to hear that your stay at our hotel exceeded your expectations. We are delighted that our staff made a positive impression on you with their exceptional service. Your kind words motivate us to continue delivering the best service to all our guests.We look forward to welcoming you back on your next trip to Rome.Kind regardsStefania PesciGuest RelationsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Excellent

Marwan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the main train snd subway stations. Friendly and responsive hotel and restaurant staff.
Stayed 5 nights in Sep 2023
Response from Stefania Pesci - Guest Relations on Sep 29, 2023
Dear Marwan,We're delighted to hear that you enjoyed our hotel as well as our location .Your positive feedback is greatly appreciated, and we hope to have the pleasure of hosting you again in the future.Kind regardsStefania PesciGuest RelationsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Excellent

Peter, Belleville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel so close to the train station. Everything has been redone so a very modern feel to the rooms and inside property. Short walk to the train station. Good selection of restaurants in the area. Nice little bar in main lobby that has a happy hour with nice munchies. Staff was very friendly and helpful.
Stayed 1 night in Sep 2023
Response from Alessia on Sep 26, 2023
Thank you!

10/10 Excellent

Geraldine, Des Moines

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, close to the train station
Stayed 4 nights in Sep 2023
Response from Alessia on Sep 26, 2023
Thank you!

10/10 Excellent

Vivian

Traveled with family
Staff were very friendly
Stayed 4 nights in Sep 2023
Response from Alessia on Sep 23, 2023
thank you very much!

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location adjacent to Rome Termini; really easy to get buses into town or trains to and from destinations. Great breakfast buffet with good coffee.
Stayed 3 nights in Sep 2023
Response from Stefania Pesci - Guest Relations on Sep 20, 2023
Dear John,Thank you for sharing your review! It's wonderful to hear that you enjoyed your stay at our hotel. We're delighted that you found our breakfast to your liking, and that our location met your expectations.We hope to have the pleasure of hosting you again in the future.Kind regardsStefania PesciGuest RelationsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Sep 2023
Response from Stefania Pesci - Guest Relations on Sep 19, 2023
Dear Sharon,Thank you for your positive feedback on our location. We appreciate your positive rating and hope to see you again soon.Kind regardsStefania PesciGuest RelationsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

8/10 Good

Philip, Barrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for walking to a lot of the site in Rome however the are is not well kept by the city.
Stayed 3 nights in Aug 2023
Response from Stefania Pesci - Guest Relations on Sep 15, 2023
Dear Philip,We thank you for your feedback. We are delighted to know that you had a pleasant stay and that you found our location convenient.We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Friendly & helpful staff. Hotel also has a bar that serves food & drinks throughout the day.
Stayed 2 nights in Aug 2023
Response from Stefania Pesci - Guest Relations on Sep 15, 2023
Dear Guest,Thank you for sharing your experience! We're glad to hear that you found our staff to be friendly and helpful. It's also great that you enjoyed our bar service.We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Excellent

Jerry

Stayed 3 nights in Sep 2023
Response from Stefania Pesci - Guest Relations on Oct 4, 2023
Dear Jerry,Thank you very much for your positive rating!We look forward to welcoming you back.SincerelyStefania PesciGuest RelationsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Excellent

Sherry

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very professional. We loved the modern bathroom. The beds were very comfortable. The location is stellar!
Stayed 2 nights in Sep 2023
Response from Stefania Pesci - Guest Relations on Sep 13, 2023
Dear Sherry,We greatly appreciate your positive review! It's wonderful to hear that you had a fantastic experience during your stay.We hope to have the pleasure of welcoming you back in the future. Kind regardsStefania PesciGuest RelationsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Excellent

Takis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Stefania Pesci - Guest Relations on Sep 13, 2023
Dear Takis,Thank you for your positive rating.We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Excellent

Derick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to the train station, it is ideally located so that you can walk to all of the major sites in 20-30 minutes, Vatican is 60 minute walk. Clean with friendly and helpful staff. It made our stay in Rome very enjoyable,
Stayed 5 nights in Sep 2023
Response from Alessia on Sep 11, 2023
thank you very much!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot
This is a great hotel in a great spot. The check-in was excellent, the restaurant staff was terrific and housekeeping was top notch. I read reviews of people complaining about the sink tap being to short and water getting on the basin, and the shower getting water on the bathroom floor. If you can't use a sink or a shower, you are too dumb to stay here. I will say 'beware the furniture' that can hurt if you bump inti it, but all in all this is a very good spot. We'd definitely return.
Stayed 5 nights in Aug 2023
Response from Stefania Pesci - Guest Relations on Sep 8, 2023
Dear Gary,We greatly appreciate your kind words and positive feedback. While we understand that you considered sink tap and shower as manageable concerns, we'll take note of your comment about the furniture and consider any improvements that can enhance the safety and comfort of our guests.We look forward to welcoming you back in the future.Kind regardsStefania PesciGuest RelationsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Excellent

Brooke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station room' was comfortable breakfast was awesome
Stayed 1 night in Sep 2023
Response from Stefania Pesci - Guest Relations on Sep 8, 2023
Dear Brooke,Thank you for your review. We are happy that you appreciated our convenient location and enjoyed our breakfast.We look forwrad to welcoming you back.Kind regardsStefania PesciGuest RelationsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma