Property entrance

Reviews of Boutique Hotel Trevi

4 out of 5
Boutique Hotel Trevi
Via delle Muratte 90/92, Rome, RM

Reviews

8.0

Very Good

Rating 10 - Excellent. 322 out of 933 reviews" "
Rating 8 - Good. 359 out of 933 reviews" "
Rating 6 - Okay. 145 out of 933 reviews" "
Rating 4 - Poor. 75 out of 933 reviews" "
Rating 2 - Terrible. 32 out of 933 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Stayed 2 nights in Nov 2023

10/10 Excellent

Jennell

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location, very walkable, in a busy area, but was quiet inside. Staff were friendly and extremely helpful.
Stayed 2 nights in Oct 2023

4/10 Poor

Graham

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Kate

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023

8/10 Good

Patricia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Sheryl

One bed & bath. Very close to Trevi Fountain. Breakfast small (typical European). Staff helped book taxi to train station.
Stayed 1 night in Sep 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Alberto

Not very modern, felt unkempt - found a few bugs in the bathroom - musty smell - front office was not all that friendly - just taking care of another tourist - however - great breakfast buffet - but the room was warm where you eat
Stayed 2 nights in Sep 2023

10/10 Excellent

Linda

Stayed 3 nights in Aug 2023

6/10 Okay

Jocelyn

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
The staff did not show professionalism. One evening we were locked out of the hotel with no accès and a note in the window wrote out on a arrant. What kind of hotel locks their guests outside??
Stayed 4 nights in Jul 2023

10/10 Excellent

Anita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and clean room!
Spacious and clean room! Location is a one minute block from Trevi Fountain which is great for getting there before the large crowd. Bed was very comfortable with multiple pillows to adjust your body after a long day of walking. I will definitely stay here again.
Stayed 3 nights in Jul 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel close to Trevi Fountain
Hotel is close to all the major attractions, especially a two minute walk to the Trevi Fountain. Staff are helpful and room is clean. Air conditioning in the hotel is good. Breakfast is continental, but needs more selection of food. Highly recommend.
Stayed 7 nights in Jun 2023

10/10 Excellent

LINDA, SANTA MONICA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

4/10 Poor

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities
Check in was easy, however in my room the sinks & fixtures were rusted/falling apart. I understand it’s Italy & bathrooms are not always modern but …the Tap for the bidet beside the toilet kept falling off, the sink when I pressed plug down to gather water ..then wouldn’t open again. Staff was ok, but was turned off after checking out when I told them “I put my gelato in the fridge freezer lastnight to save it. It melted everywhere. I was late checking out because I WAS CLEANING THAT UP for you”. The concierge was like “oh? So you left fridge dirty then. That is not a freezer it’s not meant to get very cold”……..So the fridge is not meant to be very cold or has a working freezer for customers who think they can put their goods in there to stay frozen??? Mabye say that somewhere. Don’t blaim them for something not staying cold lol I EVEN wiped it up for you, you’re welcome. Bathroom smelled moldy, & I’ve stayed in many old buildings! I also had a family emergency to go back to Canada. He was like “oh so you are checking out early?” In a snooty way.YES I AM. MY DAD HAD A HEART ISSUE ….making me seem like I’m not bougie enough to stay here lol overall the amount paid to stay here for the snooty attitude, broken/not up to date fixtures . Like at least if you’re gonna be snooty have working fixtures that don’t fall off when you turn them (bidet handle, toilet not flushing well).Mabye have an actual freezer instead of blaim the customer their stuff melted and made mess for you 😆
Stayed 3 nights in Jun 2023
Response from Hussein Abdelall - Front Office Manager on Jul 4, 2023
Good morning,I wonder and can't believe that such review has been written from you..You stopped more than one time in the reception to talk with me, and you was so nice to tell me your italian origins, and you talked about your father and your work in Toronto, I offered you a caffe in the reception and you did not mention any problems in the room.Moreover, you decided to check out 1 night earlier because the hotel was too expensive for you and you went to cheaper hotel, and we did not charge you nothing for the last night.I'm so sorry that you misunderstood my intention saying that the minibar in the room is not a freezer, and I did not pretend that you cleaned the minibar of melted ice cream before leaving the room.However, thank you for such view, it learned me to be more professional with the clients and apply our rules regardless to your personal situation as the clients will write a bad comment anyway.Regards

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
The location is great, close to almost everything. The room was small, but I knew that going in. The hotel was clean, staff was great, and I was close to everything. I have seen complaints about the air conditioning not working, all you need to do is ask the front desk, they can turn it on / off on a room by room basis.
Stayed 6 nights in Jun 2023
Response from HUSSEIN on Jul 4, 2023
THANK YOU

10/10 Excellent

Carmelo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from HUSSEIN on Jul 4, 2023
THANK YOU

10/10 Excellent

Alexander, Beverly Hills

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding hotel right in the heart of the City
Stayed 4 nights in Jun 2023
Response from HUSSEIN on Jul 4, 2023
THANK YOU

2/10 Terrible

Sara

Stayed 1 night in Jun 2023
Response from HUSSEIN on Jul 4, 2023
THANK YOU ANYWAY ..

6/10 Okay

Alexander

Disliked: Staff & service, property conditions & facilities
The property was ok, nice walk ability but issues were the-checking in, took an hr and 30 minutes to get in our room after our check in time. The first person at the front desk wasn’t friendly or helpful at all. The breakfast option in the dungeon in the morning was disgusting. The only perk to staying here would be walking distance to seeing Rome.
Stayed 1 night in Jun 2023
Response from HUSSEIN on Jul 4, 2023
THANK YOU ANYWAY ..

8/10 Good

Kathleen

Stayed 1 night in May 2023
Response from HUSSEIN on Jul 4, 2023
THANK YOU

10/10 Excellent

CRYSTAL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from HUSSEIN on Jul 4, 2023
THANK YOU

6/10 Okay

natan

Traveled with group
Liked: Cleanliness, staff & service
perfect location, requires some improvements
Perfect location, nice environment. Wi-fi didn't work at all. When we went to reception, we were told that it was probably weak in some rooms, but should improve. Despite several attempts it still didn't work. When we got the room, it was partially clean, but the other days they cleaned it good and brought the towels and toiletries. Breakfast was poor but sufficient. The dining room is clean and comfortable.
Stayed 3 nights in Mar 2023

10/10 Excellent

Cecilia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was literally steps away from the Trevi Fountajn. It had stores and restaurants nearby on the same small street. It was a busy area but well worth the closeness to the iconic Trevi Fountain
Stayed 1 night in Sep 2022

2/10 Terrible

Jacqueline

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room wasn’t clean. The bathroom was worse, like someone use it and they didn’t clean it. The sheets were broken. It was the worst hotel and I didn’t stay because of that and had to look for a place to stay at midnight
Stayed 2 nights in Sep 2022

4/10 Poor

ABDULLAH

Disliked: Cleanliness, amenities, property conditions & facilities
It's ugly inside
Stayed 3 nights in Sep 2022

6/10 Okay

Barb

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location was excellent but the hotel desperately needs upgrading. The bathroom was the worst as it was in rough shape. It is a very basic hotel and probably wouldn’t have stayed there if our original accommodation hadn’t canceled our room the day before arriving in Rome. Can’t say enough though about the location. You can walk to everything you want to see in Rome.
Stayed 4 nights in Sep 2022

10/10 Excellent

malynda, belle fourche

Traveled with family
Liked: Staff & service
Great location and friendly staff
Stayed 1 night in Sep 2022

2/10 Terrible

Courtney

Disliked: Cleanliness, property conditions & facilities, room comfort
Rancid
Stayed 1 night in Sep 2022

10/10 Excellent

Giulliana S

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful clean and in a nice neighborhood!!!
Stayed 3 nights in Aug 2022

2/10 Terrible

Roger

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is obviously not a 4 stars, from mold, stains and holes in sheats just to nake a few, this place was overwall dirty, the staff unprofessional amd inpatient. This was the first time I left a hotel to go stay at an other.
Stayed 1 night in Aug 2022

8/10 Good

Fredrik

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
The Trevi is an excellent stay for the tourist in Rome as it is in the very centrum of town. Everything (except maybe Vatican) is within walking distance. There are great restaurants right outside the door if you are tired after a day of sightseeing. Our only complaint is that the beds are not very comfortable and takes a bit of patience to appreciate.
Stayed 2 nights in Jul 2022

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel offers a free breakfast and clean rooms in an old building right by the trevi fountain. It’s a beautiful location and the upkeep on the building is great for how old I assume it is based on fixtures etc I saw in the building. The staff was friendly and helpful to me when I had any questions. Not going to be some resort so if that’s what you’re looking for I suggest you look elsewhere :)
Stayed 3 nights in Jul 2022

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service
Location, location, location. Fabulous spot with Trevi Fountain right down the alley. Lots of dining options.
Stayed 3 nights in Jun 2022

10/10 Excellent

Andrew

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Awesome location
Stayed 3 nights in Jun 2022

8/10 Good

Stephen Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Loved that it was close to Trevi Fountain and walkable to Rome sites. No amenities and no views. Complementary Breakfast was in a small cramped basement.
Stayed 1 night in May 2022

8/10 Good

katty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I traveled alone to Rome for my bday and it was perfect for me to stayed there because its close to all attractions, i felted so safe and the from desk guys were so nice to me and helpful, thank you so much
Stayed 3 nights in May 2022

10/10 Excellent

Cathy

Traveled with family
Boutique Hotel Trevi
Loved the location such a central spot. Room very small. Staff helpful to a point, not particularly friendly
Stayed 4 nights in May 2022

10/10 Excellent

James, Surrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location in a walking area with lots of eateries. The drawback is that cabs can’t pull up to the building and you have to walk a few blocks and somehow find one.
Stayed 5 nights in May 2022

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Next to trevi fountain, never the best hotel in the world but it was good value with a great location...
Stayed 2 nights in May 2022

10/10 Excellent

Mary

Stayed 1 night in Apr 2022

8/10 Good

Deborah

Traveled with group
Liked: Cleanliness, staff & service
Fine
It was a one night stay. Right next to Trevi fountain. Saturday night so very noisy at night. Hard bed my friend said. I slept fine. Jacuzzi tub was nice to soak after a long day of sightseeing. Lovely breakfast free with room. Front desk was helpful.
Stayed 1 night in Mar 2022

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, property conditions & facilities
Good hotel and friendly staff, will stay there again when visiting Rome.
Stayed 4 nights in Feb 2022

2/10 Terrible

Harlee

Disliked: Cleanliness, amenities, property conditions & facilities
I am covered in bug bites.
Stayed 1 night in Oct 2021

8/10 Good

WALEED KHALID

Thanks
Stayed 7 nights in Aug 2021

8/10 Good

NOELIA

Liked: Cleanliness, staff & service, property conditions & facilities
Great location !
Stayed 7 nights in Aug 2021

8/10 Good

Konstantin

Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the hotel. The place was clean and had Covid distancing protocols in place. Those were the most important things while exploring Rome. The place had a great cozy feel to it and would recommend it to my friends and family.
Stayed 6 nights in Jul 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was mugged at rome sirpoty spent night in hospital asked the staff to refun no so rude
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here before. Excellent location for the University. Staff always helpful. Good value.
Stayed 6 nights in Jun 2021