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Reviews of Hotel Britannia

4 out of 5
Hotel Britannia
Via Napoli 64, Rome, RM

Reviews

8.8

Excellent

Rating 10 - Excellent. 552 out of 1000 reviews" "
Rating 8 - Good. 343 out of 1000 reviews" "
Rating 6 - Okay. 70 out of 1000 reviews" "
Rating 4 - Poor. 18 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Christian, Bedford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located with very good easy access to metro and buses. Stylish hotel with all the amenities and decor to match.
Stayed 4 nights in Mar 2024
Response from Shika on Mar 15, 2024
Dear Guest, thank you very much for the time you've spent on writing a review about our hotel. We are glad that you have much appreciated everything during your stay; you are pointing out what we believe are our strengths and you are definitely filling us with pride We hope to see you again.

2/10 Terrible

Alondra

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First and last time here. Staff was absolutely the worst.
Response from Eleonora on Mar 10, 2024
Dear Mrs. Alondra, thank you for choosing us and for sharing your opinion with us. We are concerned to see that the stay didn't satisfy your expectations, it is always disappointing when we do not live up to the high expectations we have set for the hotel and ourselves. Taking care of all our guests is a core part of our job, and our entire staff loves it. We are sorry that we didn't arrive to you.Since you didn't leave any information about what happened during your stay, please feel free to contact us and let us know how we can improve our service or if you have recommendations for us. We remain at your disposal. Kind regards

10/10 Excellent

Jillian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was the only hotel we stayed in Italy that decorated our room for our honeymoon. The staff was efficient and so nice. Would definitely stay here again!
Stayed 2 nights in Feb 2024
Response from Alessandra on Feb 24, 2024
Dear Guest, thank you for choosing Hotel Britannia and for posting such a wonderful review. We are delighted to read that you enjoyed your stay here. It is also great to know that you appreciated the competence and the hospitality of our staff.Best regards,Hotel Britannia staff

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and wonderful location
Stayed 2 nights in Jan 2024
Response from Alessandra on Jan 27, 2024
Dear Guest, thank you for choosing Hotel BritanniaIt's both flattering and amazing being voted with the maximum score, thank you very much indeed! Best regards,Hotel Britannia staff

10/10 Excellent

Britney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the manager, and all the employees at this hotel as an American it was my first time in Italy, and absolutely had a great experience at this hotel room was amazing walkable to Mosites. The only down part was the parking.
Stayed 2 nights in Oct 2023
Response from Alessandra on Jan 11, 2024
Dear Guest, thank you for choosing Hotel Britannia and thank you for sharing your opinion on Expedia.com. We become really animated when we read positive comments like yours; we believe that the things you have pointed out in your review are definitely our strengths: staff, rooms, breakfast, and location of course.Best regards,Hotel britannia staff

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What a great location and beautiful rooms. The heater and towel warmers worked great and kept us very comfortable.
Stayed 2 nights in Jan 2024
Response from Alessandra on Jan 11, 2024
Dear guest,thank you for choosing Hotel Britannia, we are happy that you enjoyed your stay with us.Thank you for sharing your positive experience with the service we provided, your satisfaction is always our priority and your feedback inspires us to continue delivering a high-quality service.Best regards,Hotel Britannia staff

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’re from Texas and stayed 7 nights in the junior suite. Y’all, this hotel was PERFECT. It was very clean, and the staff was incredible. When my credit card got declined (my bank flagged it as a fraudulent charge), they notified me right away and I got it authorized the same day. Needless to say, I was panicking. They even called me back to let me know we were good to go. It’s a historic hotel, about 160 years old, and has been maintained very nicely. Our room appeared to have been cleaned in detail; there wasn’t even any dust on any surfaces, and there was literally no grime. There was no deteriorated surfaces or fabrics, and nothing ragged. I’m a little bit of a clean freak, and I felt comfortable allowing my 23-month old son play in the floor regularly. Even walking around in his socks, they were still fairly clean on the bottom. The elevator is TINY, but remember, it’s a historic hotel and it’s the largest they were allowed to have. But staff brought our luggage to the 4th floor for us and also kept our stroller stored near the front desk, and kindly brought it out to us as we were leaving, usually at least 2x per day. Breakfast was really delicious, and staff asks if you would also like coffee. Again, we stayed here for 7 nights and had breakfast 4 mornings. The breakfast menu doesn’t change, but it’s a buffet style. It was really convenient to head down and have breakfast each morning.
Stayed 7 nights in Dec 2023
Response from Britannia Staff on Dec 31, 2023
Dear Guest, thank you for choosing Hotel Britannia and Thank you very much indeed for posting your detailed review. We are pleased to read that you have enjoyed our brand rooms, the historical atmosphere and our breakfast: our rich buffet was thought to give our guests the right boost to face a day full of sightseeing around the "eternal city". We become really animated when we read positive comments as yours, thank you for spending this time and leaving us such a nice review. Hope to see you again in Rome!Best regards,Britannia Staff

10/10 Excellent

Rita de Cassia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was my second time to Hotel Britannia and everything was perfect! We really enjoyed our time and we'll be back soon.
Stayed 6 nights in Dec 2023
Response from Britannia Staff on Dec 31, 2023
Dear Guest, thank you for choosing Hotel Britannia and thank you for sharing your opinion on Expedia.com. We become animated when we read positive comments like yours; we believe that the things you have pointed out in your review are our strengths: staff, rooms, breakfast, and location of course. Best regards,Britannia Staff

10/10 Excellent

Lioudmila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a good time staying at Britannia hotel located in historical part of Rome . It was a walking distance to the main places of interest. The hotel is built in 19th century and it`s why everything is very compact there including tiny elevator, a shower in the room. Breakfasts was very good. Our waiter Simona was very proactive, friendly, and attentive. I would give him 5 -star !!!!!! The front desk stuff was very nice, friendly and supportive.
Stayed 6 nights in Nov 2023
Response from hartobor on Nov 20, 2023
Thank you very much indeed for posting your detailed review. We are pleased to read that you have enjoyed our ancient building and our breakfast: our rich buffet was thought in order to give to our guests the right boost to face a day full of sightseeing around the "eternal city".

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great marble interiors. Excellent location for all destinations in Rome. Very friendly and helpful staff and great to have coffee made to order at breakfast rather than bland coffee from an urn.
Stayed 7 nights in Nov 2023
Response from hartobor on Nov 20, 2023
We appreciate that you have spent your time on posting such positive thoughts on our hotel. For us all it is really gratifying reading comments as yours. We hope to have become now your point of reference in Rome. We look forward to welcoming you again.

10/10 Excellent

Michael

Stayed 4 nights in Nov 2023
Response from hartobor on Nov 20, 2023
We appreciate that you have spent your time on posting such positive thoughts on our hotel. For us all it is really gratifying reading comments as yours. We hope to have become now your point of reference in Rome. We look forward to welcoming you again.

10/10 Excellent

Yun-Ping

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staffs! We arrived early, they offered coffee and cookies and took care of our luggage.
Stayed 1 night in Nov 2023
Response from Alessandra on Nov 8, 2023
Dear Yun-Ping,we are glad to know you appreciated your stay and everything was fine. We are working to make our guests as comfortable as possible. We would be happy to see you again at your next stay. Kind Regards.Alessandra Hotel Britannia

10/10 Excellent

Ichiro

Stayed 2 nights in Nov 2023
Response from eleonora on Nov 28, 2023
Dear Guest, thank you so much for voting with the maximum score. We hope to see you again, kind regards Eleonora

10/10 Excellent

Ichiro

Stayed 5 nights in Oct 2023
Response from Eleonora on Nov 12, 2023
Dear Guest, thank you so much for voting with the maximum score. We hope to see you again, kind regardsEleonora

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Built in the 1865, felt like we living history. The staff were very helpful no matter the request. We would definitely stay there again. If only one challenge, the room was small. Loved the experience
Stayed 2 nights in Oct 2023
Response from Maria on Oct 18, 2023
Dear Guest, thank you for choosing Hotel Britannia and thank you for sharing your kind opinion with us. We become really animated when we read positive comments as yours; we believe that the things you have pointed out on your review are definitely our strengths: helpful staff and the authenticity of the building.Looking forward to welcoming you here again! Best regards,Hotel Britannia Staff

8/10 Good

Kate

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent a long weekend with my Husband and friends. Hotel convenient to all tourist attractions only a 15 minute walk to the main town and restaurants. Hotel rooms clean and tidy, soundproofing excellent so you didn’t hear the cars. Staff very friendly.
Stayed 3 nights in Oct 2023
Response from Benedetta on Oct 16, 2023
Dear Guest, thank you for choosing Hotel Britannia and thank you for sharing your opinion on Expedia.com. We become really animated when we read positive comments as yours; we believe that the things you have pointed out on your review are definitely our strengths: staff, rooms, breakfast and location of course. Best regards, Britannia Staff

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful historic hotel with modern updates
This hotel has everything you need when in Rome. Centrally located close to shops and restaurants. 15 minute walk from the train terminal. And 10 minute walk from the hop on hop off tour buses. Supplies shampoo, body wash, hair dryer and bidet. Also supplies complimentary house shoes. Loved everything about it. Will come again.
Stayed 1 night in Oct 2023
Response from Benedetta on Oct 16, 2023
Dear Guest, thank you for choosing Hotel Britannia and Thank you very much indeed for posting your detailed review. We are pleased to read that you have enjoyed our brand new rooms and our breakfast: our rich buffet was thought in order to give to our guests the right boost to face a day full of sightseeing around the "eternal city". Best regards, Britannia Staff

8/10 Good

Mary

Liked: Staff & service, amenities, property conditions & facilities
Highly recommend. Very close to major attractions. Very walkable and not in the nightlife scene area. Rooms are quiant. Would definitely book again.
Stayed 3 nights in Oct 2023
Response from Maria on Oct 10, 2023
Dear Guest, thank you for choosing Hotel Britannia and thank you for sharing your opinion on Expedia.com. We are glad that you enjoyed your stay with us and that you appreciated especially our rooms and our central location.Looking forward to welcoming you here again!Best regards,Hotel Britannia Staff

10/10 Excellent

Jovany, Bakersfield

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel took care of my family and I. They were extremely helpful in helping us get around to the train station or to the airport. We also loved how close it was to the Trevi fountain. My family and I had no concerns at all with the hotel.
Stayed 3 nights in Sep 2023
Response from Maria on Oct 10, 2023
Dear Guest, thank you for choosing Hotel Britannia and thank you for sharing your feedback with us. We become really animated when we read positive comments as yours; we believe that the things you have pointed out on your review are definitely our strengths: our helpful staff and location of course. Looking forward to welcoming you here!Best regards,Hotel Britannia Staff

10/10 Excellent

Matthew, Sacramento

Liked: Cleanliness
Stayed 7 nights in Sep 2023
Response from Tharidu M. on Sep 29, 2023
Hello Matthew, first of thank you for choosing Hotel Britannia as your stay. We are so pleased to see that you have given us the maximum rating. Our whole team and staff are gratefull for it. Hope we get to host you again. Thank you again.

10/10 Excellent

Isabel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and had great location
Stayed 2 nights in Sep 2023
Response from Shika on Sep 22, 2023
Thank you for sharing your opinion on Expedia.com. We become really animated when we read positive comments as yours; we believe that the things you have pointed out on your review are definitely our strengths: staff, rooms and location of course.We look foward to welcome you again for your next stay in Rome.

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint hotel. Staff was friendly and helpful.
Stayed 1 night in Sep 2023
Response from Bhavya on Sep 11, 2023
Dear Guest, thank you for choosing Hotel Britannia and thank you for sharing your opinion on Expedia.com. We become really animated when we read positive comments as yours; we believe that the things you have pointed out on your review are definitely our strengths: staff, rooms, breakfast and location of course. Best regards,

8/10 Good

perry

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Super nice and helpful staff. Breakfast buffet is excellent! Older hotel, rooms are small, but it’s close to termini and metro. Plus you can walk to most historical sites. Very safe, would stay again
Stayed 4 nights in Sep 2023
Response from Shika on Sep 10, 2023
Dear Guest, thank you for choosing Hotel Britannia and for taking some time to post your genuine considerations about our hotel. We are glad to read that you have enjoyed the staff and the central location. We are sorry that you didn't appreciate the historical of the building which is a XIX century house of the Prince Orsini, we always make renovations to make our hotel the best comfortable for our guest, but is not always possible because we have restrictions to follow.Please come back and visit us whenever you want to! Would be our pleasure to have you again as our guest!Best regards

10/10 Excellent

Caron

Traveled with family
Liked: Cleanliness, staff & service, amenities
Property & staff is great, but not on attractive street, just off Nationale. If you want to be near the charming piazzas, this is far from them. But if you want shopping, it’s close to that.
Stayed 3 nights in Sep 2023
Response from Britannia Staff on Sep 7, 2023
Dear Guest, thank you for choosing Hotel Britannia and thank you for sharing your opinion on Expedia.com. We become really animated when we read positive comments as yours; we believe that the things you have pointed out on your review are definitely our strengths: staff, rooms and breakfast Best regards,Britannia Staff

8/10 Good

Jayesh

Liked: Cleanliness, staff & service, room comfort
Great location to see the sights of Rome
Great location to see the sights of Rome. Hotel staff very helpful. Hotel could do with some maintenance. Room keycard stopped working and door had to be re-programmed by staff twice. Also, Air conditioner control on the wall was not working so had to get staff to reset that as well. Room was clean, beds were comfortable. Breakfast was also ok.
Stayed 3 nights in Aug 2023
Response from Shika on Sep 6, 2023
Dear Guest, Thank you for choosing Hotel Britannia and for taking some time to post your genuine considerations about our hotel. We are glad to read that you have enjoyed your stay with us and that you appreciated especially our friendly staff and excellent room service. Thank you very much indeed! Regarding the Issues of the room keycard, since it was a issue in the magnetic system for the room, we had to seek an external assistance to resolve the issue taking 3 - 4 business days and as for our air conditioning system since it is a centralised system and requires the same temperature of a miniumum of 21C as per European Regulations. We will also take very seriously your advices to always improve our service and we hope to welcome you again for your future stay in Rome. Warm Regards,

10/10 Excellent

Tal

Liked: Property conditions & facilities
Location is very convenient.
Stayed 2 nights in Aug 2023
Response from Maria on Sep 3, 2023
Dear Guest, thank you for choosing Hotel Britannia.We are glad you liked your stay with us and that you appreciated especially our central location. We hope to have become now your point of reference in Rome. We look forward to welcoming you again. Best regards,Hotel Britannia staff

10/10 Excellent

Shaniqua, Bronx

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel enough to book here again if I was to ever come back to Rome!!!
Stayed 2 nights in Aug 2023
Response from Shika on Sep 2, 2023
Dear Guest, thank you for choosing Hotel Britannia during your stay in Rome.Thank you for posting your courteous feedback on Expedia.com. We appreciate your kind effort and we are really glad you had a nice stay with us.Feel free to come back anytime you want to, We really do hope to have you again as our guest. Would be a pleasure for us.Best regards,Hotel Britannia Staff

8/10 Good

Hector

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Maria on Aug 28, 2023
Dear Guest, thank you for choosing Hotel Britannia.We are glad that you had a nice stay with us and we hope to have become now your point of reference in Rome. We look forward to welcoming you again. Best regards,Hotel Britannia Staff

6/10 Okay

Regina

Liked: Staff & service
Stayed 2 nights in Aug 2023
Response from Maria on Aug 28, 2023
Dear Guest, thank you for choosing Hotel Britannia. First of all, we would like to thank you for taking some time to post your feedback. We consider each review helpful to enhance our service quality, so we would appreciate if you would get in touch with us in order to understand where we can improve.We really do hope to have you again as our guest.Best Regards,Hotel Britannia Staff

2/10 Terrible

Kimberly

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room and restroom were not clean. There was dust all over the room. The restroom was the worst. There was mold all over the tiles in the shower. The toilet had not been cleaned. There were stains on the toilet. We checked out two days earlier because of the condition of the room and restroom. It was filthy and made me feel sick.
Stayed 4 nights in Aug 2023
Response from Eleonora on Aug 27, 2023
Dear guest, First of all we would like to thank you for choosing us and even more for taking your time to share your feedback with us. Every type of review is helpful to enhance our service and guest experience allowing us to better understand the source of the problems you may have encountered. We are concerned to hear of your dissatisfaction, it is always disappointing when we do not live up to the high expectations we have set for the hotel and ourselves. Our entire staff loves taking care of all our guests. Regarding your room, we are sorry to hear that it has not met your expectations. You didn't inform us about anithing reported. In these cases, depending on availability, we like to treat our guests with an upgrade to a superior room or try to find a solution suitable for your needs. Finally, we would like to thank you once again for choosing us and we do hope you will give Hotel Britannia a second chance in the future in order to fully enjoy the wonders of the Eternal City.

10/10 Excellent

Nickolas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nostalgic very well kept stuff. Very helpful
Stayed 1 night in Aug 2023
Response from Maria on Aug 23, 2023
Dear Guest, thank you for choosing Hotel Britannia.We appreciate that you have spent your time on posting such positive thoughts on our hotel. We hope to have become now your point of reference in Rome. We look forward to welcoming you again. Best regards,Maria

6/10 Okay

mary

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
staff was very friendly the hotel needs major renovation not a 4 star by far
Stayed 3 nights in Aug 2023
Response from Maria on Aug 20, 2023
Dear Guest, thank you for choosing Hotel Britannia.Thank you for posting your courteous feedback on Booking.comWe appreciate your kind effort. We are really glad you appreciated our staff and we will of course learn from your advices. Feel free to come back anytime you want to! Would be a pleasure for us. Best regards,Hotel Britannia Staff

10/10 Excellent

Stephanie

Stayed 4 nights in Aug 2023
Response from Maria on Aug 12, 2023
Dear Guest, thank you for choosing Hotel Britannia.We appreciate that you have spent your time on giving us such a niche mark. We hope to have become now your point of reference in Rome. We look forward to welcoming you again. Best regards,Hotel Britannia staff

10/10 Excellent

mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Maria on Aug 11, 2023
Dear Guest, thank you for choosing Hotel Britannia.We are glad for such a wonderful score and we thank you a lot for that.We hope to have become now your point of reference in Rome. We look forward to welcoming you again. Best regards,Hotel Britannia Staff

10/10 Excellent

Dom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Usually I don’t opt for the inclusive breakfast but at this hotel it was definitely worth it! Room was nice and very clean.
Stayed 1 night in Aug 2023
Response from Maria on Aug 10, 2023
Dear Guest, thank you for choosing Hotel Britannia and Thank you very much indeed for posting such a nice rate. We are pleased to read that you have enjoyed our staff, our brand new rooms and our breakfast: our rich buffet was thought in order to give to our guests the right boost to face a day full of sightseeing around the "eternal city". Best regards,Hotel Britannia

10/10 Excellent

Jade

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in such an accessible location, we walked everywhere! The staff here are so lovely and attentive, they made our honeymoon stay feel very very special, thank you! Highly recommend.
Stayed 2 nights in Aug 2023
Response from Maria on Aug 10, 2023
Dear Guest, thank you for choosing Hotel Britannia and thank you for sharing your opinion on Expedia. We become really animated when we read positive comments as yours; we believe that the things you have pointed out on your review are definitely our strengths: staff and location of course. Best regards,Hotel Britannia Staff

10/10 Excellent

Scott

Stayed 2 nights in Jul 2023
Response from Maria on Aug 25, 2023
Dear Guest, thank you for choosing Hotel Britannia.We appreciate that you have spent your time on posting such positive score. We hope to have become now your point of reference in Rome. We look forward to welcoming you again. Best regards,Hotel Britannia Staff

10/10 Excellent

Jimmy

Stayed 2 nights in Aug 2023
Response from Simone on Aug 24, 2023
Dear Guest, thank you for choosing Hotel Britannia.We are glad to hear you had a nice stay with us and we thank you a lot for such a wonderful score. We hope to have become now your point of reference in Rome. We look forward to welcoming you again. Best regards,Hotel Britannia Staff

10/10 Excellent

Jason

Stayed 3 nights in Jul 2023
Response from Maria on Aug 22, 2023
Dear Guest, thank you for choosing Hotel Britannia.We are glad to hear you had a nice stay with us and we thank you a lot for such a wonderful score. We hope to have become now your point of reference in Rome. We look forward to welcoming you again. Best regards,Hotel Britannia Staff

10/10 Excellent

Kevin F.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice gesture of putting rose pedals in the room for my honeymoon vacay! Highly recommend. The staff is amazing and very helpful. Thank you for everything.
Stayed 2 nights in Jul 2023
Response from Luisette on Jul 25, 2023
Dear Mr. Salinas,we appreciate that you have spent your time on posting such positive thoughts on our hotel. For us all it is really gratifying reading comments as yours. We hope to have become now your point of reference in Rome. We look forward to welcoming you again.

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super nice, helpful. Hotel clean, close to & convenient with proximity to most tourist attractions. Breakfast was very good. Special thanks to Bernadette & Eleonora. We had special arrival greeting with Spumante & a checkout farewell with luggage help right to our shuttle service outside. Hats off to all staff. Definitely stay here again!
Stayed 3 nights in Jul 2023
Response from Maria on Jul 23, 2023
Dear Guest, thank you for choosing Hotel Britannia and for giving us the maximum score. We are glad to read that you have enjoyed practically everything in our hotel, especially the cleaning, our rich breakfast buffet, the staff, the location and the welcome drink.Looking forward to welcoming you here again!Best regards,Hotel Britannia Staff

10/10 Excellent

Ken

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Luisette on Jul 20, 2023
Dear Mr. Bronson,we appreciate that you have spent your time on posting such positive thoughts on our hotel. For us all it is really gratifying reading comments as yours. We hope to have become now your point of reference in Rome. We look forward to welcoming you again.

10/10 Excellent

Kevin F.

Liked: Cleanliness, staff & service, property conditions & facilities
Simple Italian style hotel. Exactly what my wife and I were looking for. Thank you
Stayed 3 nights in Jul 2023
Response from Luisette on Jul 16, 2023
Dear Mr. Salinas,Thank you very much for the time you've spent on writing a review about our hotel. We are glad that you have much appreciated everything during your stay; you are pointing out what we believe are our strengths and you are definitely filling us with pride. We look forward to welcoming you again.

10/10 Excellent

Lana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely time at the Hotel Britannia. It was very cute inside and the staff was LOVELY. Would go back!
Stayed 1 night in Jul 2023
Response from Luisette on Jul 9, 2023
We appreciate that you have spent your time on posting such positive thoughts on our hotel. For us all it is really gratifying reading comments as yours. We hope to have become now your point of reference in Rome. We look forward to welcoming you again!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Britannia was a very nice reasonably priced hotel. The staff was amazing and very helpful. Rooms were well appointed and clean. Bathrooms were ok. But you had to contort yourself a bit in our room just to use the toilet. And the air conditioning was sadly, very “European” Loved the breakfast.
Stayed 5 nights in Jun 2023
Response from Luisette on Jul 9, 2023
Thank you very much for the time you've spent on writing a review about our hotel. We are glad that you have much appreciated everything during your stay; you are pointing out what we believe are our strengths and you are definitely filling us with pride.

4/10 Poor

Miriam

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
AC in room not working. Water shutdown for several hours during the night. Shower door difficult to open and close. Breakfast disappointing. Staff excellent and helpful. Room decor nice. Lobby space and elevator quite small
Stayed 2 nights in Jun 2023
Response from Eleonora on Jul 14, 2023
Dear guest, first of all we would like to thank you for choosing Hotel Britannia. We are sorry to read that your stay didn't match with your expectation.Every type of review is helpful to enhance our service and guest experience allowing us to better understand the source of the problems you may have encountered. The reception is 24/7 open and our staff is glad to assist the guest in the best way. Regarding the water interruption, for a problem occured in the area, the water company close the whole neirborhood. We did the best to guarantee the water into the hotel with our internal system. we hope you will give to us a second chance in the future in order to fully enjoy the wonders of the Eternal City. Kind regards

2/10 Terrible

George

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only the location was good, everything else was disappointing.
Stayed 3 nights in Jun 2023
Response from Eleonora on Jul 14, 2023
Dear guest, First of all we would like to thank you for choosing Hotel Britannia and even more for taking your time to share your feedback with us. Every type of review is helpful to enhance our service and guest experience allowing us to better understand the source of the problems you may have encountered. We are concerned to hear of your dissatisfaction, it is always disappointing when we do not live up to the high expectations we have set for the hotel and ourselves. Our entire staff loves taking care of all our guests and it's available 24/7 in order to assist you in the best way.We do hope you will give Hotel Britannia a second chance in the future in order to fully enjoy the wonders of the Eternal City. Best regards

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our bed was superb and very comfortable. We took advantage of the pillow menu and we’re extremely comfortable during our stay. We were able to walk to most of our destinations with ease. Public transportation was also easy to navigate.
Stayed 4 nights in Jun 2023
Response from Maria on Jun 21, 2023
Dear Guest, thank you for choosing Hotel Britannia and thank you for sharing your opinion on Expedia.com. We are glad to read such a positive feedback; we believe that the things you have pointed out on your review are definitely our strengths: the confort of our rooms and location of course. Best regards,Hotel Britannia Staff

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice, a small place, but perfect size. We had a larger room, around 140 square meeters Wich was perfect for two people. The area is close to the train station and about a 20 min walk to the colosseum. It is not as hectic a tourist area is a noice choice for some evening quiet.
Stayed 11 nights in Jun 2023
Response from Benedetta on Jun 17, 2023
Dear Guest, thank you for choosing Hotel Britannia and Thank you very much indeed for posting your detailed review. We are pleased to read that you have enjoyed our rooms and our location.Best regards,Britannia Staff

10/10 Excellent

Ilya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! Very friendly and helpful! Room was very good, we expected it will be smaller and some reviews stated, but it was perfectly normal. The shower was great!
Stayed 3 nights in May 2023
Response from Maria on Jun 14, 2023
Dear Guest, thank you for choosing Hotel Britannia and thank you for sharing your opinion on Expedia.com. We become really animated when we read positive comments as yours; we believe that the things you have pointed out on your review are definitely our strengths: staff and brand new rooms.Best regardsHotel Britannia Staff