Ratings based on 133 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
83% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Excellent hotel recommend to families

Posted Aug 28, 2014
Pros: Everything, food, ambience and facilities
Location: bit outside from city attractions but it is in easily accessible to city center
Stayed with family bit outside from city attractions but it is in easily accessible to city center Nice facilities like swimming pools, Gym, Spa
2 out of 5
by A verified traveler

family holiday

Posted Aug 26, 2014
Pros: convenient for rome
Cons: dirty looking carpets in all public areas, too expensive to eat and drink... needs addressing, more staff at pool, facilities for children
Location: awful location, nothing in immediate area to walk to, quite run down wouldn't go back
Needs total re-vamp, public areas 'tired', pool bar drinks and food expensive, 6 euros for a coke, 10 euros for coffee and croissant which is crazy, and only 1 staff on every day, lacking in comfort, seemed to be more of a business hotel, desperately need to provide better facilities for children/teens (there was none!) staff were the only bonus, all very helpful.
Comment from Hotel Management
Aug 29, 2014 by Davide Grilli, Hotel Management
Thank you for your feedback following your recent stay with us. I'm happy to hear that you found the hotel convenient for Rome and learn your appreciation about our helpful staff. Regarding the location, allow me to put on record, that the Hotel offers a regular shuttle bus (1,50€ one way, 3€ return), greatly appreciated from all our guest staying with us. The bus runs on a regular basis to Vatican in the morning (9-10-11-12) and to the heart of the city center (Trastevere) in the afternoon (16-17-19-20-21) and evening. Moreover 2 different public busses are available just at the doorstep of the hotel to reach downtown which is only 3 km far from our Hotel), or reach the nearest metro station and in 20 minutes discover all the main attractions in the heart of Rome. In addition Taxis are always readily available (taxi stand on site in our car park) and cost only 12 euros to get in to the city center. The Crowne Plaza Rome-St. Peter’s is an urban resort featuring facilities that of course you won’t be able to find in a more central location such as gardens, 25m length swimming pool (with kids pool), pool bar, Spa, tennis courts, large comfortable bedrooms and extensive free parking facilities. The hotel provides family rooms, outside kids pool, playground, restaurant with kids menu. We are very sorry to read that you missed completely to mention the last renovation and refurbishment in a new contemporary style of the lobby, reception, restaurant, relaxing area, rooms and the bar. We very much hope to have the opportunity to welcome you back to the Crowne Plaza St. Peter’s on your next visit to Rome! With kind regards, Davide Grilli, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Warwickshire

Fantastic hotel, helpful and friendly staff.

Posted Aug 25, 2014
Pros: Very quiet location, lovely grounds. Very big, deep pool. Rooms all have a balcony. Good transport links into the centre of Rome.
Cons: The gym is rather small and has limited equipment and light weights. Breakfast was a little pricey if not included in room rate.
Location: 20mins drive from airport, 20mins bus into Rome. Excellent local bus service. Very quiet. Very limited facilities within walking distance.
All staff were extremely helpful and friendly. Shuttle bus from hotel was a very good service and the local buses go from right outside the hotel. Not so convenient for the metro. Evenings in the bar areas were livened by excellent live piano player. Spa is excellent; large steam room, sauna and pool. Very relaxing. Tea and coffee in the room was replenished whenever requested. Very relaxing.
Comment from Hotel Management
Aug 28, 2014 by Davide Grilli, Hotel Management
Dear Smith family, Thank you for your review and to have chosen for Crowne Plaza Rome St. Peter’s! I am delighted to read such a gleaming report of our Hotel, facilities, staff. I have shared your review with my whole team. We are very much grateful for your compliments! It is our goal to consistently provide customer satisfaction and your comments are very important to us. The feedback we receive from valued guests like yourself, enables us to keep up the good work. Once again, we appreciate you taking the time to share your comments with us and we hope to see you at Crowne Plaza Rome St. Peters again in the future. With Best regards, Davide Grilli, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Family holidayt

Posted Aug 21, 2014
The holiday was great and sites great too. The staff at hotel brilliant especially Angelo the resuratant manager.
Comment from Hotel Management
Aug 26, 2014 by Davide Grilli, Hotel Management
Thank you for your lovely comments following your recent stay and to have chosen again our Crowne Plaza Rome St. Peter’s! I was delighted to hear that your Holiday was great and that you enjoyed the hotel, staff and facilities. I have shared your comments with my whole team (especially Angelo) as you have mentioned their great level of service. We are very much grateful for your compliments! It is our goal to consistently provide customer satisfaction and your comments are very important to us. The feedback we receive from valued guests like yourself, enables us to keep up the good work. It was a pleasure having you stay with us and we look forward to welcoming you back in future. With best regards, Davide Grilli, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Colchester

Ideal to explore Rome

Posted Aug 12, 2014
I admit to being nervous about booking this hotel. Whilst the majority of reviews are good some are not. I was impressed with the managers robust rebuttal of the negative feedback. I am glad I did this hotel is excellent in every respect. Some say the hotel is remote from Rome - well we used public transport and from room to sights was less than 30minutes and you stay in a top hotel in grounds and amenities not found in the city. Some say the hotel is dated. On the contrary, it has a nice blend of modern and traditional which is lovely. The leisure facilities are excellent. Some say it is pricey and you get charged different tariffs. Yes the price of drinks is more expensive in the bar but you have nimbles and pianist and the pool bar whilst cheaper is served in plastic cups for safety. The restaurant serves a high standard of food at prices on a par for Rome or London. All staff are friendly and helpful. One evening we tried a restaurant 10 minute walk from turning right out the front of the hotel on the recommendation of the bar man which was brilliant. To be honest the in-house was so good in pleasant surroundings we didn't venture out for dinner. The rooms are well appointed and serviced to a high standard. This is a great hotel to have a relaxed base to visit Rome. You get so much more than a hectic city based hotel. The manager is right to rebut the critics. I fully recommend this hotel.
Comment from Hotel Management
Aug 20, 2014 by Davide Grilli, Hotel Management
Dear Guest, Thank you for your nice review and to have chosen the Crowne Plaza Rome St. Peter for your stay in Rome. I am delighted to read such a gleaming report about our great Hotel, staff and amenities. Your genuine advice and suggestions will be of great help for future guests in order to get more familiar with location, connections and our facilities. It is our goal to consistently provide customer satisfaction and your comments are very important to us. The feedback we receive from experienced and valued guests like yourself, enables us to keep up the good work. I have passed on your kind words to all the team here at the hotel and I hope you will join us again in the near future for more of our excellent service that we pride ourselves in delivering to our guests. With Kind regards, Davide Grilli, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Good place to stay

Posted Aug 1, 2014
Pros: We loved the two pools and the indoor pool was wonderfully heated.
Cons: The food in the restaurant could be improved - it was mediocre, at best. The staff seems a bit frazzled - they need a few more people behind the desk.
Location: The location is iffy: On one hand it is wonderfully quiet, on the other hand, they should run more shuttle buses to central Rome. We took many cabs.
This is a good place to stay if you want some quiet - it's about a 10-15 minute cab ride to central Rome. It would be helpful if the hotel could run many more shuttle buses as we wound up taking about 4 cabs a day, especially in the afternoon. That said, we were glad to get out of the bustle of Rome and relax in the hotel or at the pool.
Comment from Hotel Management
Aug 15, 2014 by Direttore, Hotel Management
Dear Guest Thank you for taking the time to share your comments and to have chosen the Crowne Plaza Rome-St. Peter’s. We are very happy to learn your appreciation about our pools, especially for the indoor one. We regret that food in our restaurant did not meet you taste. Enjoying our food and beverage offer whilst staying at the Crowne Plaza Rome St. Peter’s is very much part of the overall experience so we will continue to work hard. Regarding the location, allow me to put on record, that as you mentioned, the Hotel offers a regular shuttle bus (1,50€ one way, 3€ return), greatly appreciated from all our guest staying with us. The bus runs on a regular basis to St. Peter's Basilica in the morning (9-10-11-12) and to the heart of the city center (Trastevere) in the afternoon (16-17-19-20-21) and evening. Moreover 2 different public busses are available just at the doorstep of the hotel to reach downtown which is only 3 km far from our Hotel), or reach the nearest metro station and in 20 minutes discover all the main attractions in the heart of Rome. Once again, we appreciate you taking the time to share your comments with us and we do hope to have the opportunity to welcome you back to our Crowne Plaza in the future. With best regards, Davide Grilli General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 25, 2014
Hotel staff is very efficient and nice The above experience is great To be reccomended
Comment from Hotel Management
Jul 29, 2014 by Davide Grilli, Hotel Management
Dear Guest, Thank you for your lovely comments following your recent stay and to have chosen our Crowne Plaza Rome St. Peter’s! I was delighted to hear that you liked our Hotel and that you especially enjoyed the very efficient and nice staff. We are very much grateful for your compliments! It was a pleasure having you stay with us and we look forward to welcoming you back in future. Best regards, Davide Grilli, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from UK

Good hotel but a little far from city centre

Posted Jul 22, 2014
Pros: Good facilities. A very nice restaurant about 3-5 minutes walk from the hotel
Cons: Need more staff. Dinner food quality is not good and service is very slow. Always a long queue at the reception and consiege
The hotel facilities are good (outdoor and indoor pools are pleasant). Staff are friendly and sent a pleasant surprise of a bottle of complimentary birthday wine.
Comment from Hotel Management
Jul 25, 2014 by Davide Grilli, Hotel Management
Dear Hope, Thank you for your review following your stay with us. We are very glad to know that you loved the complimentary bottle of Prosecco delivered in your room for the birthday and learn your appreciation about the facilities of our hotel, friendly staff. We have discussed the points you raised about the quality of the food and service with our Restaurant Manager and Executive Chef and as a result we are confident they will take the necessary steps to continue to improve their services and quality. Enjoying our food and beverage offer whilst staying at the Crowne Plaza Rome St. Peter’s is very much part of the overall experience so we will continue to work hard. Regarding the location, allow me to put on record, that as you mentioned, the Hotel offers a regular shuttle bus (1,50€ one way, 3€ return), greatly appreciated from all our guest staying with us. The bus runs on a regular basis to St. Peter's Basilica in the morning (9-10-11-12) and to the heart of the city center (Trastevere) in the afternoon (16-17-19-20-21) and evening. Moreover 2 different public busses are available just at the doorstep of the hotel to reach downtown which is only 3 km far from our Hotel), or reach the nearest metro station and in 20 minutes discover all the main attractions in the heart of Rome. In addition Taxis are always readily available (taxi stand on site in our car park) and cost only 12 euros to get in to the city center. The Crowne Plaza Rome-St. Peter’s is an urban resort featuring facilities that of course you won’t be able to find in a more central location such as gardens, 25m length swimming pool, pool bar, Spa, tennis courts, large comfortable bedrooms and extensive free parking facilities. We look forward to welcoming you again at the Crowne Plaza Rome-St. Peter's. Best regards, Davide Grilli, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Lincolnshire England

My break to Rome.

Posted Jul 17, 2014
Pros: I really enjoyed the plastic chair in the pool bar that collapsed under Me , I,m still waiting for the staff to react ?
Cons: Remove the buses from parking near the front door, noise and diesel fumes in the returant and front rooms.
Location: Never found anything near by , but I booked the Hotel for the use of the pool.
A good base to see Rome from although not central.A good peacful pool. Good food and wine.
Comment from Hotel Management
Jul 23, 2014 by Davide Grilli, Hotel Management
Dear Brian, Thank you for your recent review following your stay with us. We are thrilled to hear that we meet your expectations and that you loved our pool area, good food and wine. On the other hand we are very sorry to learn the problem encountered with the plastic chair and that the staff did not react. Please rest assured that we will review your comments and take any action we feel is required. Once again, we appreciate you taking the time to share your comments with us and we hope to see you at Crowne Plaza Rome St. Peters again in the future. Kind regards, Davide Grilli, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from India

Good room overlooking the pool.Had

Posted Jul 13, 2014
Had good time used the shuttle to the city center. Cloak room facility was very helpful as we reached Rome before the check-in time and left long after the checkout time.
Comment from Hotel Management
Jul 16, 2014 by Davide Grilli, Hotel Management
Thank you for your positive feedback following your recent stay with us. We are thrilled to hear that we met your expectations and that you loved good rooms overlooking the pool, shuttle bus. It is our goal to consistently provide customer satisfaction and your comments are very important to us. The feedback we receive from valued guests like yourself, enables us to keep up the good work. We hope to have the opportunity to welcome you back to the Crowne Plaza St. Peter’s on your next visit to Rome! With best regards, Davide Grilli, General Manager