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Reviews of Basilio 55 Rome

Basilio 55 Rome
Via di San Basilio, 55, Rome, RM

Reviews

8.8

Excellent

Rating 10 - Excellent. 181 out of 300 reviews" "
Rating 8 - Good. 81 out of 300 reviews" "
Rating 6 - Okay. 18 out of 300 reviews" "
Rating 4 - Poor. 11 out of 300 reviews" "
Rating 2 - Terrible. 9 out of 300 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jae

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Staff on Apr 10, 2024
Grazie

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Chandramouli

Traveled with family and small children, Traveled with group
Disliked: Amenities, property conditions & facilities
Overall this was a huge disappointment for the price ! This does not appear to be close to be a 4 star and also is more of a bed and breakfast and not a hotel. The rooms were old and very small and don’t be fooled by the photos. We could hear the street noise even though the claim was it was noise proof. The shower door did not even close properly and we had water leaking. We got no real help on how to move around since we had a tough time finding a taxi as a group of 7. Luckily the last day the lady at the reception was very kind to book us a van that can accommodate us and our luggage to go to the train station. They serve breakfast and it was not good and we had to pay for it. We ended up eating in the cafe next door which was decent and this is what i would recommend . The only possible pro to this place is the location as it is close to the barberini metro. When we checked in, we had a talk on the difference between quality and quantity by super mario where quantity can impact quality. Well this place needs to be evaluated as we found neither 😀. Would not recommend this !

8/10 Good

Cecilia

Stayed 1 night in Oct 2023
Response from Staff on Oct 14, 2023
grazie

8/10 Good

Cecilia

Liked: Cleanliness, staff & service, room comfort
Lovely staff
Convenient located in the heart of Rome, walking distance for lot of the attractions. Good costumer service , i booked one of the room with private bathroom but outside the room ( i did not realized that ) which i did not like it but it was my fault. I suggest a mirror , at least a bottle of water and couple of glasses in the room , maybe a coffee maker ?
Stayed 5 nights in Sep 2023
Response from Staff on Oct 14, 2023
grazie!

10/10 Excellent

Brian

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Staff on Oct 6, 2023
Grazie!

4/10 Poor

Pok Man

Stayed 2 nights in Sep 2023

4/10 Poor

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The concierge service is great and very helpful. Location is great. However the room itself is quite disappointing. Tiny room that fit one double bed and two twins, leaving no privacy and room for walking. The washroom is not very clean. You can see mold everywhere. Sink stinks quite a lot. Overall bad living experience.
Stayed 2 nights in Sep 2023

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was small but clean and the bed was comfortable. There was some mold on the shower tile and the shower drain was slow but otherwise very nice and met our needs. Staff was very friendly and helpful. Location was fantastic with easy access to shops, restaurants and metro. Would recommend.
Stayed 2 nights in Sep 2023

2/10 Terrible

Ivonica A.

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Hagit

Traveled with family
Liked: Staff & service, room comfort
Great location but a bit run down. Could be cleaner.
Stayed 3 nights in Sep 2023
Response from Staff on Sep 20, 2023
Grazie

4/10 Poor

Steven

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
I had a really hard time writing this review as I really wanted to love my stay. I was greeted so warmly and welcomed with such kind hospitality, I was really looking forward to my stay at this charming hotel. My issues began after being out all day and returning to my room at 29°C. Rooms require the key to be inserted into a slot to power the lights and air conditioning(ac). I understand the need for this, that's not the problem. After an hour however, the room had not cooled off so I went to get help. Instead of being greeted by the kind woman that checked me in, I was met by a young adult playing on their phone. Unconvinced that the ac was pushing warm air, they met me at the room. After confirming ac was not working, the only solution offered was to wait until the next day(our checkout) as no one was available to look at the unit. After pressing further, they said they would bring me a fan. What we received for our 29°C room was a miniature desk fan with a usb plug and no charger. We were never going to sleep and I was short low on patience, so I pressed further and was finally put in touch with a manager or owner. They finally got the ac to work and the room cooled off an hour later. I know I sound like I am over reacting but I don't have words to describe the could-not-be-bothered attitude from the evening staff we received, and how little they cared about resolving our situation. It only takes one person with a bad attitude to ruin a great experience.
Stayed 1 night in Sep 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked last minute for the last night of our trip before flying out of Rome. What a great choice to stay here. The owner Mario is worth the visit alone. He was so welcoming, funny, gave us some great recommendations. He treated us like we were family. He was also very helpful in sorting out some last minute private shuttles due to flight changes. Hotel is in a great location and has everything we needed. It was clean as well. No issues at all. We’ll definitely be back and recommend staying here. Grazie Mille Mario from your Portuguese friends in Canada! Ciao
Stayed 1 night in Sep 2023
Response from Staff on Sep 20, 2023
grazie!

2/10 Terrible

Katty

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures are not as showing in the post. The place has a bad smell and the bathroom is not inside the room.

4/10 Poor

Ilan

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Bad hotel and experience
The room is not close to be similar to the pictures, The attitude of the stuff in the reception was bad arrogant and trying to over charge you.
Stayed 3 nights in Jul 2023

10/10 Excellent

blas

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding option, very Central and you can walk to every site within 20 to 25 minutes. Front desk very informative and helpful. I will stay there again when visiting Rome.
Stayed 1 night in Jun 2023
Response from Staff on Jun 24, 2023
Grazie

10/10 Excellent

Delnnis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service by the manager Mario . Great location . I wanted to amend my previous review because Mario apologized about the air conditioning and he was very nice and understanding about it. Beds are nice and comfortable , I had a great night and the area was great to stay. Old and classic Roma.
Stayed 1 night in May 2023
Response from Staff on Jun 6, 2023
Grazie

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A small hotel with a very friendly staff (specially Mario). Very helpful into understanding how to move in Rome. Conviniently located. Very close to the metro Station and to one stop of one of those sightseeing bus tours.
Stayed 3 nights in May 2023
Response from Staff on Jun 6, 2023
Grazie

10/10 Excellent

Jamie

Liked: Staff & service, property conditions & facilities
We had a great stay here! Staff was so friendly and nice. Location was amazing. Big bed SO comfy! We will be back!!
Stayed 2 nights in May 2023
Response from Staff on May 13, 2023
Grazie!

10/10 Excellent

Kari H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay, fantastic staff
We stayed at Basilio 55 Rome for 6 nights and have nothing but positive things to say about the hotel, staff, and location. Our room was clean and the bedding was comfortable. The heat and air conditioning worked well when we needed them (weird to need them both in the same trip). The staff are AMAZING. So helpful and responsible, both before the trip and during our stay. Mario had lots of good information about things to do and helped us book a tour and airport transport. The location of the hotel was perfect - close to the metro and lots of the sights we wanted to see, close to lots of good restaurants too. But it was also on a quiet street, so that was good. Our room was quiet and comfortable. We'd 100% recommend staying here and would stay again if we come back to Rome. Thanks Basilio 55 staff for a great visit!
Stayed 6 nights in Feb 2023
Response from Staff on Feb 26, 2023
Grazie

2/10 Terrible

Zoe

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Shower would not drain, contacted management but this was not fixed during our stay. Bad quality shower products as well.
Response from Staff on Feb 8, 2023
Grazie

10/10 Excellent

Richard

Stayed 1 night in Nov 2022
Response from Staff on Nov 20, 2022
Grazie

2/10 Terrible

Yoav

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t Stay Here
Don’t stay here. Everywhere else in Italy, people took pride in their work and service — but not this place. In fact, they actually ended up scamming us. The hotel claims to have air conditioning: it does not. We were in Italy during a heat wave, and when we entered the oven-hot room and the AC wasn’t working, I told the desk. The receptionist’s explanation: you can’t set the AC to your desired temp; you need to set it to 27 C (81 F) and work on incrementally lowering it. I explained to her once more —though it was obvious now she didn’t need to be told — that the AC is broken. She came to the room and played with the remote (see picture) while on the phone with the owner. After hanging up, she relayed the owner’s message: that’s just the way it is. When we told her that we aren’t going to stay here then, she apologized for the inconvenience and told us a refund would take a few days to clear. We took the hotel at their word, that they would cancel the reservation, and went on our way. Well, they never canceled the reservation. When we inquired with them about the refund, they told us to call hotels.com. What they told hotels.com is that we “checked out early”—and even though we left immediately because of the broken AC, they actually charged us for 3 nights. Meanwhile, they probably made double on the room by releasing it to some other poor traveler. Don’t be that traveler. Stay elsewhere. (Side-note: there was tons of garbage on top of the closet from previous guests.)
Stayed 3 nights in Jul 2022

6/10 Okay

Andrea, Austin

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jul 2022

4/10 Poor

Enam

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Staff on Jul 21, 2022
grazie

10/10 Excellent

Gary, Taylors

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

Rory

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mario and his team were excellent and accommodating from start to finish.
Stayed 1 night in May 2022
Response from Staff on Jun 9, 2022
Grazie

10/10 Excellent

Roxana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, great location
Had a great stay at this hotel. Staff was incredibly friendly and went out of their way to help or answer any questions I had. They provided recommendations on routes to take and things to check out. Location of this hotel was a huge plus as well. Area was very safe and it was easy to get most places from it. Metro station and buss station within 2 min walk
Stayed 6 nights in May 2022
Response from Staff on Jun 14, 2022
Grazie

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Estuve por dos noches en este hotel. La habitación cómoda y limpia, muy buena atención del dueño y su equipo, la ubicación es increíble cerca de todas las atracciones principales. Muy recomendado!!
Stayed 2 nights in May 2022
Response from Staff on Jun 14, 2022
Grazie

10/10 Excellent

Ranjeev

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water first day but owner replaced whole boiler promptly! Much appreciated!
Stayed 5 nights in May 2022
Response from Staff on May 16, 2022
Grazie

10/10 Excellent

Yotam

Stayed 4 nights in Mar 2022
Response from Staff on Mar 31, 2022
Grazie

10/10 Excellent

Jackie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend Basilio 55
Things I love about this hotel: the beds are comfortable, the rooms have blackout curtains, and there’s a refrigerator. But what I loved most is the degree to which the staff was so accommodating and attentive to our needs. They spoke English really well and helped complete my incomplete travel plans with kindness. Good customer service means more to me than most all amenities, and as much as I travel, I can say that this hotel went way above and beyond my expectations.
Stayed 5 nights in Feb 2022
Response from The Staff on Feb 11, 2022
Grazie!

10/10 Excellent

itzchak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 1 night in Jan 2022
Response from Staff on Jan 6, 2022
Grazie!

10/10 Excellent

Sunny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel, well located and friendly staff
Really well located hotel, short walk to Trevi fountains, shopping and the Spanish steps. The staff were exceptionally friendly and on hand to help out - thank you! Clean and tidy, with comfortable beds. Will definitely use this hotel again!
Stayed 2 nights in Oct 2021
Response from THE STAFF on Oct 19, 2021
GRAZIE

10/10 Excellent

Meghan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location! The room was very clean, modern, and nice. Mario was a very helpful host with site and restaurant suggestions. We would definitely recommend and even stay here again!
Stayed 2 nights in Sep 2021
Response from Staff on Oct 17, 2021
Grazie

10/10 Excellent

charlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a great stay
I traveled with my 70 year old mother and she loved it and so did I. Front staff was amazing and very helpful. It was very clean and comfortable beds. No sleep loss here.
Stayed 4 nights in Aug 2021
Response from The Staff on Sep 1, 2021
Grazie

8/10 Good

Amir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and great value
Had a little A/C problem in one of our rooms but overall it’s a great choice. Perfect central location, super friendly and helpful staff and very modern updated facilities. Highly recommend!
Stayed 3 nights in Jul 2021
Response from The Staff on Jul 30, 2021
Grazie.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mario made sure we had a great time. Told us where to get some really good authentic Italian food (we ran into him there during dinner too), and recommended a very good pastry cafe not too far from where we were. Room was great, just as expected. Would stay here again. Excellent location, no more than 10-15 minutes walking to any landmark, and plenty of scooters around. Also right by a bus and metro station.
Stayed 4 nights in Jul 2021
Response from The Staff on Jul 27, 2021
Grazie

10/10 Excellent

Olivia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming stay in a great location
Mario was so hospitable and very welcoming during our stay in Basilio 55 Rome. He helped with our airport transfer travel, and dining options near the hotel. The hotel is located near the Spanish Steps and within walking distance of many attractions. The room was comfortable for our one night stay in the city.
Stayed 1 night in Aug 2020
Response from Mario on Sep 3, 2020
Thank you for your nice comment.

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight family trip
One night family stay. Breakfast was not included. Room was nice and comfortable bed. Close walk to HardRock restaurant and many attractions. Good stay.
Stayed 1 night in Jul 2020
Response from Mario on Jul 22, 2020
Thank you for your review. Unfortunately we are not able to serve breakfast due the new low to contrast the Corona Virus, we care of our guest and we try offer the best solution. We are happy that you enjoyed or clean and comfortable beds. Hope to see your family soon again.

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is fantastic! I can’t say enough about how helpful they were. They we’re very communicative prior to the stay and it was clear on how to get there. The breakfast was great as well. There were so many sights just a short walk away! I would stay here again no problem.
Stayed 2 nights in Jan 2020
Response from Emanuela on Feb 27, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Tony, Telford, uk

Liked: Cleanliness, staff & service, property conditions & facilities
Welcome was excellent and made to feel at home. Amenities all there but small accommodation
Stayed 3 nights in Feb 2020
Response from Emanuela on Feb 14, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from Oksana on Feb 10, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location able to walk to all the sights. Staff really helpful and friendly helping us plan our day. Not very suitable if mobility problems. small lift lots of stairs not a problem for us though.
Stayed 4 nights in Feb 2020
Response from Oksana on Feb 10, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Caro, SJ, CR

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Las habitaciones son espaciosas y está hecho justo para ir con niños y tener espacio
Stayed 5 nights in Jan 2020
Response from Oksana on Jan 26, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, great location and brilliant accommodation
Stayed 3 nights in Jan 2020
Response from Oksana on Jan 25, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place for a weekend stay. Close to all historic sites, clean and pleasant. Very nice staff as well. Highly recommended
Stayed 2 nights in Jan 2020
Response from Oksana on Jan 21, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from Oksana on Jan 21, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything and easy to get information. Bus travels close by and shopping precinct accessible
Stayed 5 nights in Jan 2020
Response from Oksana on Jan 17, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Susan, Atlanta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, the entire staff was excellent. Mario, Oksana, the woman that helped with breakfast, everyone was friendly, outgoing, helpful. The room was clean and comfortable. Location location location! If you are so inclined,So many sights are a comfortable walk. Spanish Steps, Trevi fountain, the train station, a pharmacy, small grocery store, and of course restaurants. Our go to was Pepes. And if you didn’t want to walk( mobility issues) there is a taxi stand just a vert short walk. We would definitely stay here again, can’t say enough good things about this place.
Stayed 6 nights in Jan 2020
Response from Oksana on Jan 16, 2020
Thanks for staying with us. We appreciate your feedback!