Apartment, Balcony | Premium bedding, in-room safe, individually decorated

Reviews of numa I Vici Rooms & Apartments

numa I Vici Rooms & Apartments
Via del Mancino 11, Rome, RM

Reviews

9.2

Wonderful

Rating 10 - Excellent. 322 out of 483 reviews" "
Rating 8 - Good. 127 out of 483 reviews" "
Rating 6 - Okay. 17 out of 483 reviews" "
Rating 4 - Poor. 10 out of 483 reviews" "
Rating 2 - Terrible. 7 out of 483 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maria, Modesto

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was near all major attractions if you’re a walker.
Stayed 1 night in Jan 2024
Response from numa Guest Experience Team on Jan 25, 2024
Dear Maria,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

10/10 Excellent

Maria, Modesto

Stayed 1 night in Jan 2024
Response from numa Guest Experience Team on Jan 31, 2024
Dear Maria,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

10/10 Excellent

Maria, Modesto

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was very close to several attractions very walkable. Staff responsive when there was a need. Nice to be able to do laundry in site. Kitchen appropriately sized for the apartment. Just a nice experience.
Stayed 7 nights in Dec 2023
Response from numa Guest Experience Team on Jan 25, 2024
Dear Maria,Thank you for the wonderful feedback and easy communication during your stay. We're incredibly pleased to read that you enjoyed your stay and that we were able to support you. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

10/10 Excellent

Mari C

Traveled with family
Liked: Cleanliness, room comfort
Amazing!
Amazing stay! Everything is clean, modern and innovative.
Stayed 13 nights in Dec 2023
Response from numa Guest Experience Team on Jan 31, 2024
Dear Mari,We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,numa Guest Experience Team

10/10 Excellent

Julie

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, coffee available each day, clean towels available. Breakfast is good but you have to walk down the street to reach it. Free washer and drier! This was a huge bonus for our family. Loved the apartment, would stay here again.
Stayed 13 nights in Oct 2023
Response from numa Guest Experience Team on Nov 22, 2023
Dear Julie,We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,

10/10 Excellent

Ryan

Stayed 3 nights in Sep 2023
Response from numa Guest Experience Team on Oct 18, 2023
Dear Ryan,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

6/10 Okay

Sergio

Traveled with family
Liked: Cleanliness
The location was great but in a noisy area of the town so I recommend ear plugs.
Stayed 4 nights in Aug 2023

6/10 Okay

Jerah, Belen

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The property was modern in style and conveniently located to Rome's major attractions. The room was spacious and offered the essential amenities. Unfortunately the idea of having contactless check-in and no reception, with no access to someone when something goes wrong, turned out to be a major problem. When we arrived the toilet was not functioning properly. It would keep running. Eventually it would stop... until it didn't stop at all anymore. Long way of saying we didn't have a toilet and the remote staff didn't care. It broke for good around 7:30pm, we noticed before bed, and they said they'd send someone early the next morning. They didn't. It took way too much work to get them to resolve a common problem that a hotel with better service would have quickly resolved.
Stayed 3 nights in Aug 2023

4/10 Poor

Jun

Stayed 2 nights in Aug 2023

2/10 Terrible

Juana

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Strongly advise to not book here. Their customer service is terrible and Travelocity also is not helpful. Choose another site to book your vacation and NEVER book at Numa properties. Lucky for us, we travel frequently and can found different accommodations (nicer) quickly, but for those who do not travel internationally can be caught in a jam with no help.

4/10 Poor

Thomas

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The air conditioning was essentially non working in both apartments I rented. We had very hot nights. Apartments were beautiful but very hot and stuff. I would advise against very strongly.
Stayed 3 nights in Jul 2023

10/10 Excellent

Flor A.

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Hotel room was excellent, very clean and 2 ACs for the size of the room. Stafg was very responsive and attenntive. Everything worked in the room.
Stayed 4 nights in Jul 2023

4/10 Poor

Hardeep

Traveled with family and small children
Liked: Cleanliness
Our reservation was changed to two 1 bedroom units from one 2 bedroom unit the day we were checking in which split up our family. One of the rooms could only be accessed thru the elevator door which was inconvenient and noisy. Positives were the location is great and the units were very clean.
Stayed 4 nights in Jul 2023

6/10 Okay

Chen

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Teresa, Pompano beach

Stayed 8 nights in Jun 2023

10/10 Excellent

Leigh Ann

Traveled with family
Liked: Cleanliness, room comfort
Awesome place to stay in Rome
We had such a good experience here. Great communication at all times. Had a little trouble getting in at first. (turn the small dark knob that lights up after you enter your code - not the silver one) Apartment was spacious, clean and a great place to come back to after a hot day walking around the city. AC worked great. Beds were comfy and all other amenities were great. Loved the fact that we had 1.5 bathrooms. Our apt (205) also had a washer which was a plus. The configuration to get to our place was a little weird (take lift up and then stairs down, but we got used to it). Great location in the city and we felt very safe. Lots of other good amenities like lockers you could rent if needed etc.
Stayed 3 nights in Jun 2023

8/10 Good

SCOTT ANDREW

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall I had a good experience. Your customer service is spot on as far as replies and updates and trying to accommodate the customer. I will say I was disappointed that upon arrival was told my apartment would not be available. So, I don't know what I missed out on. However, the refund as compensation was a really nice touch as far as trying to make it right. I would say, as a new arrival, try to give a little more heads up. Other than that, again, the service was wonderful and the complex and apartment was clean, quite, comfortable and I would recommend you. Scott Mikus
Stayed 4 nights in Jun 2023

8/10 Good

Gabriel

Traveled with family
Liked: Cleanliness, room comfort
Very good location, 300 mts from Piaza Venezia. The only bad thing is that it’s very noisy.
Stayed 4 nights in May 2023

8/10 Good

Donka

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The location was great, but the fridge did not work properly and that was disappointing
Stayed 4 nights in May 2023

8/10 Good

Nancy

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Customer service and communication is fabulous. The only reason I didn’t give a 5 is the elevator situation. Not every room has access to elevator and stairs are very narrow and windy.
Stayed 3 nights in Apr 2023
Response from numa Guest Experience Team on May 14, 2023
Dear Nancy,Thank you for the wonderful feedback and easy communication during your stay. We're incredibly pleased to read that you enjoyed your stay and that we were able to support you. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

2/10 Terrible

David

Traveled with family
Disliked: Room comfort
No hot water for showers. Stay away.
We went on a trip to Rome with the family. Our review of the hotel is consistent with other patrons… stay away. Pros: 1. Centrally located to the Coliseum, Trevi Fountain, and other historic sites. 2. Spacious interior with kitchen to accommodate a family. 3. There is a common washer/dryer area to help with laundry for extended vacations. Cons: 1. There is lack of adequate HOT water = 1 person can shower every 2 hours. Showers must be limited to 3 minutes or less. Yes, we had to time our showers. Don’t use the faucet if someone is showering. You won’t be able to shower unless you split it up between morning and nighttime. 2. The hotel is in an alley with no street facing entrance. The taxi driver was very hesitant to go down the alley. 3. Because it is in an alley, restaurant workers are smoking below you so you cannot open your windows for ventilation or cool air. 4. Because it is in an alley, trash and garbage is piled up at the entrance to the hotel 5. The apartment/hotel is a maze. No clear map of how to get around the complex. If there was a fire, we would all have died because the stairwell is difficult to find. 6. The worst part is that there is no front desk reception. Because of this, all communication is done through What’s App. They are not responsive to issues that may come up. They ignored our HOT water problem and insisted that HOT water replenishes in 30 minutes. They supposedly sent someone 2 days later and said everything is fine. It was not fixed.
Stayed 4 nights in Mar 2023
Response from numa Guest Experience Team on Apr 23, 2023
Dear David,Thank you for your feedback. We hope you enjoyed your stay despite the small inconveniences. We've passed on your message to our colleagues responsible for that, and we'll do our absolute best to make sure it doesn't happen again. Please get in touch if you have any further questions or concerns. Best regards,

10/10 Excellent

Roy

Traveled with family
Liked: Cleanliness, room comfort
Clean
FABULOUSLY CLEAN
Stayed 2 nights in Apr 2023
Response from numa Guest Experience Team on Apr 23, 2023
Dear Roy,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

6/10 Okay

Marcos

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Good location, easy to walk around.
Stayed 7 nights in Mar 2023
Response from numa Guest Experience Team on Apr 23, 2023
Dear Marcos,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Courtney

Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 1 night in Mar 2023
Response from numa Guest Experience Team on Apr 23, 2023
Dear Courtney,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, room comfort
Really loved this place!
I loved this stay. It was like a hotel without hassle. I liked that I could check in online before my trip and the checkout was super easy too. The location was perfect! Near all the sites but off on a quiet street. The beds were super comfortable and I really liked the space we had. Everything was just really easy. The only thing I didn't care for was the breakfast. It was very basic, down the street and we were all still hungry afterwards. After this experience, I'm definitely looking into their other properties!
Stayed 2 nights in Mar 2023
Response from numa Guest Experience Team on Apr 23, 2023
Dear Rachel ,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Raul

Stayed 3 nights in Feb 2023
Response from numa Guest Experience Team on Apr 23, 2023
Dear Raul,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

karla

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location was wonderfully closed to main attractions (pantheon/Trevi fountain/Altare della patria/Roman forum/colloseum/ circo maximo. Etc) all of those within walking distance, the room itself was big and awesome we had an elevator that took us right in front of the room door (the elevator button to go down is inside the room!! ) !! Pretty awesome!!!
Stayed 2 nights in Feb 2023
Response from numa Guest Experience Team on Apr 23, 2023
Dear karla,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Pamela

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location 15 minutes walk from everything and spotless!

10/10 Excellent

Chinzorig

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location Excellent apartment with air conditioning, very clean and nice space. It had everything you need, kitchenette and washer and dryer. Customer service was also excellent.
Stayed 3 nights in Nov 2022

10/10 Excellent

Caglayan, Istanbul

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is amazing! It is in the middle of everything you want to see in Rome! We walked everywhere without difficulty. The room we got when we checked-in was good, the next day, they changed our room to a much bigger and a better one (2 1 with two bathrooms) because of a technical issue and we all loved the new one. For a family, I can't imagine a better place.
Stayed 4 nights in Nov 2022

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy access through online check in. Very clean. Big apartment for Europe. Staff did not bother us during our stay. Close to everything.
Stayed 4 nights in Oct 2022

6/10 Okay

Robert, Toronto

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Sep 2022

10/10 Excellent

Danilo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location was excellent, also staff is very proactive and fast answering any question or needs. Recommend.
Stayed 2 nights in Sep 2022
Response from Denis on Sep 22, 2022
Dear Danilo,We want to thank you for your feedback!It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!

8/10 Good

Luca Melotto, East Lansing

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and amenities. Very nice apartment. I dis not like two things: 1) they did not accommodate our multiple requests for early check in. We traveled for 24h across 9 time zones and had to wait for 5 hours in the heat outside to enter the apartment. Many guests arrived and checked in before us. 2) optional breakfast. We ordered breakfast, thinking that it would be offered in the property. But instead, it was in a close by restaurant, which defeated the purpose of convenience in the morning. This should be explained at the time when we had to choose during booking.
Stayed 9 nights in Aug 2022
Response from Denis on Sep 22, 2022
Dear Luca,We want to thank you for your feedback! We are sorry for the inconveniences you had experienced.It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!

10/10 Excellent

Ahmed

Traveled with family
Liked: Room comfort
Great location she nice family apt
Great location and facilities Would be great to have the image dusted and the A/C serviced and cleaned
Stayed 3 nights in Aug 2022
Response from Denis on Sep 22, 2022
Dear Ahmed,We want to thank you for your feedback!It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!

10/10 Excellent

soukaina, boston

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
our room was 501, it’s a pretty decent size room. very clean, and most of all well placed. most of the attraction were within minutes walking. the online checking and check out was very smooth.
Stayed 1 night in Aug 2022
Response from Matteo on Aug 16, 2022
Dear Soukaina, We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards, numa Guest Experience Team

10/10 Excellent

ivan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really goo place to visit Paris, well located and amazing helping and friendly staff.
Stayed 3 nights in Aug 2022
Response from Matteo on Aug 16, 2022
Dear Ivan, We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards, numa Guest Experience Team

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2022
Response from Matteo on Aug 1, 2022
Dear Robert, We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards, numa Guest Experience Team

6/10 Okay

Steve

Traveled with family
Liked: Cleanliness, property conditions & facilities
The rooms are spacious and comfortable, and the hotel is well located to access city highlights. Difficult tondind good food options nearby. This is a better option for light travelers than for families or travelers with heavy luggage. The space for keeping your luggage in case of early arrival is super limited. Communication is not that fast and easy because is contactless via WhatsApp.
Stayed 1 night in Jul 2022
Response from Matteo on Aug 1, 2022
Dear Steve, Thank you for staying with us! We hope you enjoyed your stay and look forward to seeing you again soon. Best regards, numa Guest Experience Team

10/10 Excellent

Adele

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very spacious in comparison to most Italian hotel rooms. Just let visitors know there are 2 entrances and to take the entrance with the lift with their luggage.
Stayed 3 nights in Jul 2022
Response from Matteo on Jul 19, 2022
Dear Adele, Thank you for your feedback! We're happy to read that you enjoyed your stay. We're excited to discuss your suggestion with the entire team and look forward to welcoming you again soon. Best regards, numa Guest Experience Team

10/10 Excellent

Nick

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The interior architecture has wonderful charm and finishes. My family of 4 had enough space and probably could have stayed an additional 3 days before starting to feel on top of each other. We didn't use the kitchen but we would have if we were there for a longer period. The only negative is that the hot water tank is very small. Once one person takes a normal length shower you have to wait for it to replenish. They told us it would take about 30 minutes but I think that's optimistic. Plan accordingly and watch the gauge on the side of the tank to read full before attempting another shower. There are 8 lockers you can use on a first come basis to store your luggage. They will accommodate a large suitcase but not much more. Very handy for seeing the sights on the day you check out and not have to haul your stuff with you.
Stayed 2 nights in Jun 2022
Response from Matteo on Jul 14, 2022
Dear Nick, We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards, numa Guest Experience Team

10/10 Excellent

Christelle, West roxbury

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Numa is located in the center of all the must see in Italy. We were able to walk to all the major sites. The staff were also very nice and responsive.
Stayed 5 nights in Jun 2022
Response from Matteo on Jul 14, 2022
Dear Christelle, Thank you for the wonderful feedback and easy communication during your stay. We're incredibly pleased to read that you enjoyed your stay and that we were able to support you. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards, numa Guest Experience Team

10/10 Excellent

Blake, Mississauga

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely loved this place. Awesome location, very responsive owners, the place is much larger than we anticipated. I would give it 6 stars if I could.
Stayed 5 nights in Jun 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in May 2022
Response from Matteo on Jul 21, 2022
Dear guest, We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards, numa Guest Experience Team

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were comfortable spacious and well equiped staff friendly and helpful We checked that there was a lift before we chose the property but unfortunately it does not give access to all rooms so we had a flight of stairs to climb this should be clear in the description of the property
Stayed 5 nights in Mar 2022

2/10 Terrible

Verified traveler

Traveled with group
The stay was very inconvenient, as the front door is always locked and you have to ring the doorbell to get someone to open it for you which was forever. Especially at night when it was not safe and you didn't know if anyone is going to open the front door. Also the front desk was very rude. Attempted to steal my passport and tried to blame the customer when asked to return it.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute gem in a quiet lane amongst the organised beautiful chaos that is Roma! We loved our stay we booked the luxury suite it was huge the bed was amazing! We enjoyed our dinner every night out on the communal private terrace as we relaxed after a busy day exploring. Our rooms were cleaned daily and left in perfect condition. This great place is literally 10 min walk to everything. Promise me one thing if you stay here you have to go and have a drink at Bar Brasile and say hi to Mario the singing waiter! You get what you pay for here yea it’s a bit more expensive but it’s all about the experience!
Stayed 6 nights in Sep 2019

10/10 Excellent

JDK19XX, Orlando, FL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Friendly and accommodating staff.
Stayed 6 nights in Jan 2019