Ratings based on 5 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
80% of guests recommend
4.6 Room cleanliness
2.8 Service & staff
3.6 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
by A verified traveler

Decent hotel

Posted Oct 17, 2013 on Hotels.com
Good hotel, bit far from the metro. Friendly staff- especially bartender. Rooms extremely clean. No option to turn off AC from the room- you need to ask reception staff to do it for you. Carefully check the mini bar charges- there were discrepancies in my bill and they were trying to charge me for more items than I actually took.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Clean hotel

Posted Aug 15, 2013
Nice clean hotel with really helpful staff....just a little bit too far from the city centre or a metro station
4 out of 5
Recommended
by A verified traveler

Lovely hotel but customer service poor

Posted Oct 3, 2011 on Hotels.com
We stayed for 6 nights in the ESH hotel and cannot fault it apart from the service of the staff. You would think it was a chore for them to smile! Plus on arrival after waiting over 20minutes while the desk clerk chatted away to someone in Italian, he informed us that our room was not ready and to come back in 40mins. When he finally called us to give us our room key, he never got anyone to help us with our bags, he never told us where the lift was to our room, never told us what level floor we were on, never told us the time for breakfast or where it was and never told us our check out time. These requests come as standard. He wasn't rude, but in no way helpful. On check out we were served by a woman who was alot nicer in comparison. The rooms were spotless and had nice contemporary decor. We never ate in the restuarant apart from breakfast, which was lovely. The bar and restuarant are brightly lit, with no music, which doesn't really create a nice atmosphere, but these are minor complaints. The location was one of our biggest concerns given the reviews we read. But the bus (which is quite frequent) is literally outside the hotel or it is a 10minute walk to two metro stations. It takes about 10minutes to get into the city centre by public transport (just avoid rush hour, we found out the hard way! :-) Overall i would most likely stay here again. The only improvement would be that some of the staff should take some lessons in customer service and be alittle friendlier :)
3 out of 5
Recommended
by A verified travelerfrom Sweden

The ESH hotel in Rome is a new hotel

Posted Aug 10, 2011 on Hotels.com
I suggest the manager to think about the following issues: 1- Putting a jug with two cups in each room. 2- Tea or coffee maker or at least water boiler. 3- Iron somewhere in the hotel and air conditioner in the bath room. 4- Improving the quality of breakfast by adding more fruits and ... Apart from above mentioned items, we were happy with everything.
2 out of 5
by A verified travelerfrom Prague

One half of a family room is not a double room!!!

Posted Jan 18, 2011
First impressions of the hotel were excellent but it became worse. We booked a standard double room but were accommodated in a splitted family room. We heard everything through the connecting door (more so there were Italians) - not an experience we expected from a 4 star property. We complained, but the staff was not helpful. The room itself was nice and very modern, but that noise ruined our stay in the hotel. Unfortunately the hotel is serving italian breakfast which consisted of poor choice of low quality products. Hotel location is not bad - 10 min. walk from metro station and next to bus stop.