Terrace/patio
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Reviews of Hearth Hotel

3 out of 5
Hearth Hotel
Via Santamaura 2, Rome, RM

Reviews

8.8

Excellent

Rating 10 - Excellent. 178 out of 306 reviews" "
Rating 8 - Good. 96 out of 306 reviews" "
Rating 6 - Okay. 26 out of 306 reviews" "
Rating 4 - Poor. 3 out of 306 reviews" "
Rating 2 - Terrible. 3 out of 306 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

david

Liked: Staff & service, amenities, property conditions & facilities
It was on the vaticans door step easy to get to most locations walking my third time at the hearth and would go again.
Stayed 4 nights in Sep 2022

10/10 Excellent

Carole

Stayed 3 nights in Sep 2022

10/10 Excellent

Nabih

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect with the hotel literally being a 30 second walk away from the Vatican Museum and about 10 mins away from St Peter's Basilica. The staff were so helpful and polite and provided great service. I would definitely recommend this hotel!
Stayed 10 nights in Sep 2022

10/10 Excellent

Cindi

Stayed 1 night in Aug 2022

8/10 Good

Rhonda, Naperville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, budget friendly, clean room and friendly staff. The location is perfect. It’s right next to The Vatican, restaurants, laundry and grocery. I will definitely book a room there again.
Stayed 2 nights in Jun 2022

6/10 Okay

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location near metro and just steps from Vatican Museums entrance. Clean, comfortable and super nice staff. From the check in to check out. Only downside: for two nights in a row from 11:00pm to 2:00am there were kids, fights between rooms and opening and slamming doors. We understand that hotels have different guests and you don’t know if you are going to have that bad luck, but it was terrible… Hope you don’t have the bad luck we did…
Stayed 2 nights in Jul 2022

8/10 Good

Margarita, Washington DC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2022

10/10 Excellent

Delmarie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place incredible location
Stayed 2 nights in May 2022

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long weekend in Rome
Three night stay. Very positive and friendly staff. Room was clean and comfortable. Location for Vatican was perfect, about 250m to museum entrance. Lobby and breakfast areas were small but never crowded.
Stayed 3 nights in Apr 2022

4/10 Poor

SAMUEL

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing stay
Except for the location and friendliness at the reception desk, it was a very disappointing experience. The shower was clogged and full of hair residues, room service came at 5:00 pm one day to get the room done, breakfast was very dissapointing and the breakfast room/facilities very unconfortable and outdated. Sadly, I would not reccomend the place.
Stayed 3 nights in Apr 2022

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant location for Vatican , ottavio metro 5 mins walk handy for getting around , the city and all locations to visit , hotel clean and friendly, great for short stays to the city and a safe location . Had an enjoyable stay
Stayed 3 nights in Apr 2022

10/10 Excellent

Michael Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, Hotel, Location. What better place to start sighting, Vatican City across the Road, short walk to St Peters. This is my second visit to The Hearth Hotel. It is the care and attention, the friendliness of all the staff that will bring me back again. I'm in a wheelchair, the building is really old and not so easy for the wheelchair. With humour I say the lift chooses its own pace, usually snail paced, but it always got me to the floor. If you want real Italian food- across from the Hotel is a great place with vibrant staff and good food. Thank you all at the Hearth Hotel for making may stay so sucessful. Your Hotel derserves support in these Covivd times, Michael UK
Stayed 3 nights in Oct 2021

10/10 Excellent

kEVIN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reat service
Very polite and attentive service.
Stayed 1 night in Oct 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
Great location to historic sites, lots of places to walk to
Stayed 1 night in Mar 2020
Response from Nico on Mar 9, 2020
Dear Customer, many thanks for your review! We hope to welcome you on your next visit to Rome! kind regards, Hotel Hearth Crew

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Proximity to Vatican city and other major tourist attractions, many restaurants to choose from
Stayed 2 nights in Mar 2020
Response from Nico on Mar 9, 2020
Dear Customer, many thanks for your review! We hope to see you next time at our Hotel! best regards, Hotel Hearth Crew

6/10 Okay

Lori Ann

Stayed 4 nights in Feb 2020
Response from nico on Feb 24, 2020
Dear Lori, We regret to have not fully satisfied your expectations but we hope to welcome you on another occasion! kind regards, Nico Front Desk

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Breakfast included Friendly staff Would recommend
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

6/10 Okay

Chau

Liked: Cleanliness, staff & service
Stayed 7 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location and clean and comfortable also the staff are friendly
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Former Monastery in the heart of Rome
So many positive things. The staff at the hotel was fabulous. The location was perfect if you are visiting the Vatican and surrounding area. The fact that it was once a monastery was really cool. The room was immaculate and spacious. The place is newly renovated and the rooms where quite lovely. Breakfast was included and charming. Incredible value! Highly recommend.
Stayed 2 nights in Oct 2019

10/10 Excellent

Eileen, New Jersey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely family run business, steps from the Vatican. Rooms are spacious, clean and comfortable although not particularly decorated. Gracious friendly service and extensive breakfast offerings. Right around the corner from one of our very favorite restaurants - La Locanda Di Pietro, friendly service and outstanding food.
Stayed 5 nights in Oct 2019

10/10 Excellent

EMILIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

2/10 Terrible

Melissa

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
This hotel was great, right in front of the entrance to Vatican museums. The staff was very friendly and professional. The room was very clean and very comfortable bed. Overall a great experience
Stayed 1 night in Jul 2019

8/10 Good

Daniel

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Jul 2019

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice family stay
Great location! Right across the street from the Vatican! All staff is super friendly! Most of the staff spoke English which was also a plus. The breakfast was ok, after 5 days my husband and I got tired of the same thing. Over all I have no complaints, except for the shower door that allows water to wet up the rest of the bathroom, but I noticed this same thing in other hotels outside of the U.S
Stayed 6 nights in Jun 2019

8/10 Good

Grace, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Vatican, clean and comfortable.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019

4/10 Poor

Harry

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very austere .....!
The room we were given was very basic and was very different from the pictures on the hotel website. Water was leaking slowly from the shower into the bathroom
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Good location. Not clean.
+ Hotel very conveniently located next to the Vatacan Museum, many places to eat and stores. Hotel staff was very friendly. - I was on the third story and my room had ants when I checked in, that lingered throughout my stay. The shower had black mold in the lower grouting. My bed only had a pair of sheets, no heavier blankets. Areas between furniture were caked with dust and dirt. Meanwhile the cleaning staff tried to clean my room daily. Not sure what they were doing in there other than replacing my towels. Room smaller and less tidy than the pictures implied.
Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Joellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
We liked the location and the staff was very friendly. Everything was clean but the complimentary breakfast was very poor. The food was always cold and the bread and buns were stale.
Stayed 3 nights in May 2019

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Come here. Good price, comfort, and location.
Come here. If you're going to the Vatican, or anywhere in Rome really, it's perfect. No other amenities really, but we didn't need them. Literally next to the Vatican so we got an awesome view of it, but the windows are basically sound proof, so not noisy. Friendly staff. Restaurants everywhere when you walk outside. Easy 10 minute walk to train station.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location across from the entrance to The Vatican Museum & The Sistine Chapel.
Stayed 1 night in Apr 2019

10/10 Excellent

SAMEER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2019

8/10 Good

Verified traveler

Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
We had to leave the hotel one morning - we were scheduled to have breakfast included in our room price. We asked if there was any way we could get just a cup of coffee before we left (about 30 minutes before scheduled breakfast) and the front desk agent said NO Way
Stayed 4 nights in Mar 2019

6/10 Okay

Verified traveler

Stayed 4 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Location excellent clean rooms. Breakfast not too good.
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2018

8/10 Good

Michelle, Florida Queens

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and across from the Vatican and a 10 min walk from St Peter’s Basilica
Stayed 2 nights in Mar 2019