Ratings based on 39 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
by A verified traveler
This hotel is located in the worse area of RomePosted Jul 18, 2014
Located in area surrounded by garbage dustbins and limited facilities like no room fridge and room service. No security and robber watched the incoming and outgoing family and target certain family to rob off the money by showing fake police ID.
Comment from Hotel Management
Jul 24, 2014
Dear guest, my name is Barbara Front Office manager at Holiday Inn Express Rome-east. First of all I really do appreciate your feedback as the most important tool to improve ourself. I sincerely do apologize that you did not enjoy your stay in Rome. Concerning the mini bar, as Per Ihg standards, Holiday inn express can not provide mini bar or room service. Every Ihg Brand (holiday inn , holiday inn express, Indigo, Intercontinental ecc) provide different services, amenities and rates.. I invite you to visit Ihg official web site to discover our 11 Ihg hotel Brands and their different feautures. About security in the city, I am really sorry that you did not feel comfortable and that you have been robbed. In recent years, in every big city, unfortunately there has been a uptake in the crime rat. I wish I could improve police efficiency, but I can not. What we can do , is to give tips ad suggestions to our tourists . Spiteful people are everywhere. My property and the others in the city, try everyday to push security force and the organism that provide to collect garbage to increase resources . We will keep on doing our best. Once again , thanks for your feedback. I sincerely hope to see you again at Holiday Inn express, and I personally will do my best to make you feel comfortable. Thanks Barbara
for Everyoneby A verified traveler from Washington D.C
Easy hotel if driving into RomePosted Jul 14, 2014
Great location, we took the taxi to Rome costing 18 euro one way. Had a supermarket and many around within easy walking distance. Great breakfast choices at the hotel as well! The beds were a little uncomfortable as an only downside.
for Everyoneby margarita from Australia
Nice close to airportPosted Jun 30, 2014
Enjoyed stay , staff helpful and friendly: very accommodating. Would return, staff very very nice and warm. Hassle to get to rome central neighbourhood average, supermarket close by n restaurant pizzeria very good with great staff.
for Everyoneby BostonianLUV from Boston, MA
Posted May 1, 2014
Pros: Great price
Cons: English speaking staff in the evenings.
Location: Nothing to do nearby & very expensive to get into Rome by taxi from there.
Very far from the center of Rome and somewhat expensive to get to/from by taxi. Wouldn't recommend for vacationing in Rome.
for Everyoneby A verified traveler
Nice hotelPosted Apr 19, 2014
The staff was great and very helpful. The room was clean and cozy, they also have a shuttle that takes you to the metro. The only thing is that is a bit away from the city.
for Everyoneby joe from birmingham ..uk
Home away from homePosted Mar 15, 2014
If u want comfort and to feel relaxed after ur tiring day..this is the hotel for u..very clean,nice facilities ,very good breakfast and friendly staff..u can take a bus, tram or metro going to the heart of Rome..30 to 40 minutes away..huge grocery behind and some restaurants around the area.its better when u book ur flight if u will book the airport transfer as well for a hassle free trip just like what we did
for Familiesby Boris from Australia
Great buffet breakfast & friendly staffPosted Jan 13, 2014 on Hotels.com
Friendly, helpful service at front desk and from dining room staff. Great buffet breakfast included in the rate. Internet connection in lobby was useful though a bit slow. We had a quadruple room for a family of 4 which was comfortable and clean. Conveniently located near a big supermarket and also a couple of restaurants. About a 5-10 min walk to tram stop which takes about 30 mins to get into the main metro/ train terminal ( Termini) in the city centre.
for Familiesby Don from Arizona
Posted Dec 4, 2013 on Hotels.com
Nice, clean hotel with very friendly and helpful staff.
Recommendedby A verified traveler from US
Posted Nov 15, 2013 on Hotels.com
Hotel was more than adequate. Clean, secure and very polite and helpful staff. Needed parking which they had. 20 minute walk to tram and 45 minutes ride to Coliseum area. Area fine for night walking. Only real problem was wifi difficult to access.
for Familiesby family from Slovenia
Fantastic servicePosted Nov 5, 2013 on Hotels.com
fantastic srvice, excellent beakfast, good price, large supermarcet around the corner. Good location when coming with car, but to far from centre (40 minutes with tram).