Let me begin by saying that we pay A LOT of attention to reviews here, and all of our decisions on what hotel to pick are based on them. Having said that, I’m unclear how this hotel is so highly rated. Elevator broken often. Daytime staff member less than friendly. Key system failed us on multiple occasions, but the staff said it was our fault for having multiple keys which we didn’t because every time we needed a new key we surrendered the old ones. Also, we booked this property because the pictures show a quaint room with lofted ceiling and ours was nothing like that. And last, we paid our city fee the night before we left but the person at the desk tried to collect it again the next morning insisting that it was not paid, but I intentionally kept the receipt in a handy place because things just didn’t seem right at this place. After I offered my proof, he said that his colleague must have forgot to mark it in the system. Best thing I can say is that our room was clean.