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Reviews of Hotel Chicago

2 out of 5
Hotel Chicago
Via Gioberti 63, Rome, RM

Reviews

7.0

Good

Rating 10 - Excellent. 19 out of 129 reviews" "
Rating 8 - Good. 52 out of 129 reviews" "
Rating 6 - Okay. 32 out of 129 reviews" "
Rating 4 - Poor. 16 out of 129 reviews" "
Rating 2 - Terrible. 10 out of 129 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Andrea

Nice if you don't mind the heat
The room was nice but the air conditioning unit was woefully inadequate for the room. We sweltered all night and had to open the window to let in air.
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
We are sorry for your experience. For us all the air conditioners are functional, may be they chose the wrong botton or contact us. Many people had slept in that room after you and proved that air conditional is fine.

10/10 Excellent

Maliha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable. Good service. Very close to the train station making it very convenient to travel in Rome. Easy commute to the airport. Very safe place. Lot of good places to eat. Enjoyed the stay.
Stayed 2 nights in Nov 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
you get for you pay
Stayed 5 nights in Dec 2019
Response from Director on Feb 17, 2020
Thank you so much

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great location . Room a little small. Didn't wake me up as requested
Stayed 1 night in Sep 2019
Response from Manager on Sep 11, 2019
Thank you for staying with us

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I was so disappointed at this hotel. The lobby smells and no elevator and we have to drag our luggage to our room. I will never stay in that hotel again.
Stayed 3 nights in Jun 2019

8/10 Good

Serisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel near Termini Station
I shared a room at Hotel Chicago with a friend for a 3 night stay in Rome. The hotel is a short walk from Termini Station. The staff were very helpful, the room was clean with white linen and a comfortable size for 2 people sharing. The towels were an odd material for towels but clean and white. There is a safe in the room to store valuables. There is also a hairdryer and fridge/minibar. Small tv but not a problem as we did not really have time to watch tv. No kettle in room. No elevator, staff carried my bag up for me on check in. Thankfully I was only on the first floor above ground so I managed to carry it down 1 flight on check out. Overall good stay.

6/10 Okay

Verified traveler

Disliked: Room comfort
Close to public transport
The hotel is close to public transport but is set back off the road in a dark courtyard. Beds are very hard and not really comfortable. Breakfast was very small and delivered to your room

2/10 Terrible

Verified traveler

Disliked: Staff & service
BEWARE
SO FROM THE BEGINNING I SHOULD HAVE BEEN WORRIED ABOUT THIS HOTEL... WE ORDERED THE AIRPORT SHUTTLE LIKE IT WAS ADVERTISED. TURNS HOW I PAID 60 EUR FOR A ONE WAY TRIP BECAUSE THE HOTEL DOES NOT OFFER A ROUNDTRIP SHUTTLE. "THEY POST STUFF ONLINE SO PEOPLE BOOK THE HOTEL" THAT WAS THE RESPONSE FROM THE FRONT DESK. THE BREAKFAST WAS PRETTY POOR AND ONLY DELIVERED TO YOUR ROOM BETWEEN 7-9. IF YOU HAVE TOURS SETUP YOU WILL NOT BE ABLE TO HAVE BREAKFAST. THEY HAD A BOOKING ISSUE WITH US AND TOOK ALL OF OUR BELONGS WHEN WE WERE GONE ALL DAY AND PUT IT IN A CLOSET. PRETTY UPSETTING TO THROW EVERYTHING IN BAGS AND OUR LUGGAGE INTO A CLOSET. EVEN THOUGH THIS WAS A CHEAP HOTEL. IT WAS TOO EXPENSIVE FOR EVERYTHING THAT HAPPENED.

2/10 Terrible

souhail, UAE

Disliked: Staff & service, property conditions & facilities, room comfort
good location, expensive
its to expensive hotel , small bathroom , old bed, old TV

6/10 Okay

Kerrie, Gerringong, Australia

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Ok for a quick stop over
Not a bad place to stay if you are after a cheap hotel. The wi-fi reception was variable and 1 of our 3 beds really needed replacing-it was rock hard. Staff friendly and helpful.

4/10 Poor

CHARLES, OVER BOOKED

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
BOOKED TWO ROOMS FOR TWO NIGHTS THROUGH HOTELS.COM,, THE HOTEL WAS FULL WHEN WE ARRIVED,,IT TOOK TWO HOURS TO STRAIGHTEN EVERYTHING OUT ON THE PHONE,, NEVER GOT TO STAY AT THIS HOTEL,, BUT THE PERSON AT THE FRONT DESK WAS EXCEPTIONAL WITH HIS HELP & SERVICE. HIS NAME WAS ADDAN.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great. Worth the money spent.

6/10 Okay

Rita, Mt

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very close to termini station
Not a bad experience but breakfast is mostly packed not a lot of seating space only 4 tables room quiet small for 4adults and it was not cheap

10/10 Excellent

Grace, Belfast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonder hotel
The hotel is near the termini station but quiet at night. The room is comfortable with well security.

6/10 Okay

Celeste, Cape Town, South Africa

Liked: Cleanliness
Great value
Great location, managed to find it easily and it was situated close to metro and bus stops so getting around Rome was really easy. Liked the fact that breakfast could be served in your room and it was delivered within 5 minutes of calling reception. Loved the quaint look of the room - only downsides were that the mattress wasn't the most comfortable and the walls tended to be a bit thin - neighbours could be clearly heard in my room. Wi-fi was non-existent on day 2 and 3 of my stay, but was fully functional again on the last night and morning of my stay. Very friendly helpful staff, good value for money and if you want convenience as well, this is a great place to stay.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Stephen, UK

Liked: Cleanliness, room comfort
What you would expect
This is a one star hotel, so cheap accomodation in Rome. Location was good, close to metro and bus routes and also reasonable walking distance to most major sites. Breakfast was ok, nothing special but equivalent to what local cafes where charging five or six euros each for. We had some air con issues with leaking water that took a few days to get fixed but staff were pleasant and helpful.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience reasonable price - August, 2014
My stay at hotel Chicago was a great one...The only thing I can say is that they should try and add variety to the breakfast menu sometimes.. The room I stayed in was fantastic, cleaned daily, and the wifi was always available..advice to anyone who reaches in time to catch the last train from the airport, you should as the hotel is just about 5 mins from the termini train station (taxi charges euro 60 in the night and the train is between 11-14 euros one way) Hotel accessible to all forms of transport as it is in the city center...advise anyone staying for three days to get the Roma pass which is excellent for traveling and entry into museums...anyways if I ever visit Rome again I will definitely stay at hotel Chicago again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
For the purposes of my business trip to visit a central Rome location, this hotel was good for the price. The staff were helpful and friendly.

6/10 Okay

Pollyanna, Canada

Great location, very close to Termini station
Stay is fine. Beadkfast could be better. The manager is very courteous and helpful and kind. There is a direct Airport bus from Rome Airport to the Termini station. The hotel is close to grocery stores, restaurants and shops.

8/10 Good

Monika, London

Liked: Cleanliness, staff & service
Perfect for sightseeing
Great location, 5min walk from Termini and 5min from a local supermarket, cafes, restaurants. Bang in the middle of things. Very basic comfort but cleaned every day, free WiFi. All very adequate if you want to a central location at a good price. Continental breakfast included.Reception staff very friendly and accommodating.

8/10 Good

Monika, London

Liked: Cleanliness, staff & service
Perfect for someone who wants to sightsee
I chose this hotel as it is 5min walk away from Termini station. Easy to find and conveniently located 1min walk from a supermarket, 15min to Colosseum and the Forum. It's perfect for someone who doesn't want to spend too much time in the room as the rooms are basic but kept clean. All Receptionists were very friendly and helpful Breakfast typically Italian - continental sweet buns, cereal, coffee, tea and we were also treated to some Easter egg chocolate and Colomba - Italian Easter cake. Lovely touch. I know the area pretty well and it allows walkable distances to many attractions.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Good Location. So So Rooms
The Staffs were helpful , the room was clean . the breakfast was poor . the location is very good. just less than 5 minutes walk from terminie. with paid price it was not a bad deal.

8/10 Good

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

KSJ, Denver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rome -- Hotel Chicago
Hotel is comfortable and in good location. Even had safe in the room. Good price for the value.

6/10 Okay

Stephanie, Iowa

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great location, close to the train terminal. The beds were small and very uncomfortable, you could feel every spring! The breakfast was good and the lady making the coffee was very accommodating. The noise level was awful, you could hear every noise from the surrounding rooms.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location nice staff
The hotel is under renovation I lived in a b

10/10 Excellent

Alex Chacon, Fort Lauderdale, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adora Suite
Note, Hotel Chicago was under renovation and our room was affected since we got there so late. Front desk took us to Adora Suite and it was by European standards, fabulous. Totally renovated, modern, with up to date AC, tile flooring, superb wifi, etc.. Looked more like a new American hotel room. Location is perfectly located by Termini station which we needed. My partner left his phone and when we called them, they took our address and were sending it to us via UPS. If you need a place to stay near Termini, I would definitely ask for Adora Suite. In terms of the Hotel Chicago, I would see what other reviewers say about it after they finish their renovations.

10/10 Excellent

Canadian Travellers

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelllent location
The staff were very friendly and accomadating to us. The location is close to the train station and the surrounding "must see" sights of Rome.

8/10 Good

Hiphopandoffwepop

Liked: Staff & service, property conditions & facilities
I thought the hotel was ok what you would expect for the price I guess. It's really close to the station and some of the sights. Would recommend if your here to sight see as your not going to spend much time in the room! However the rooms were suitable and had a great shower perfect after a day trekking round! My only major gripe was that we had to pay cash as the credit card machine didn't work which caused some problems and also made me incurr some unwelcome bank charges (reading past reviews it's been broken for a while) yet when we checked out they charged us less which I did raise however was told this was the correct price. When I got home I had an email telling me the card machine was fixed and they were taking the money they forgor to charge me from my bank! SO GREAT NEWS THE CARD MACHINE IS FIXED :) so anyone staying should be able to pay by card however I suspect it will be broken again just after they took the money from me lol!!

2/10 Terrible

Iris

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una falta de respeto. Nos trataron muy mal. Zona insegura, muy cochino todo y el trato de los dos hombres en la recepción dio mucho que desear. No lo recomiendo a nadie. Puedo decir que fue una estafa
Stayed 3 nights in Jul 2022

10/10 Excellent

Pascale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fijn hotel
Erg vriendelijk personeel en fijn hotel als je met een budget zit. Het enige is dat de kamers vrij gehorig zijn, dus niet fijn als je hele lichte slaper bent
Stayed 2 nights in Mar 2022
Response from Manager on Mar 30, 2022
Many thanks to you as your comments shall bring good luck to our establishment.

6/10 Okay

Thereza Cristina

Liked: Cleanliness
Disliked: Room comfort
Stayed 4 nights in Sep 2019
Response from Manager on Oct 2, 2019
Molto grazie

4/10 Poor

David

Traveled with family
Disliked: Staff & service
nuestra experiencia como familia de cabeza fue muy nefasta, solo llegar a la puerta del Hotel, mmm no me esperaba la recepcion asi de simple, en el cual, en la foto que hay que tienen 2 mesas, nos indican que ahí, es el desayuno, y que sino lo llevan a la habitacion, lo 2º, nos mandan a una habitacion con un ventanal alto y sin balcones parecia una carcel, la cual nos quejamos al Hotel, y decidimos que alli no queria mi mujer estar xq se sentia engañada x las fotos cuando decidieron de cambiarnos a otro Hotel que bueno, para no ser tan desastroso el dia ya, nos conformamos con el tipo de habitacion, x lo demas en ROMA muy bien y bonito.
Stayed 2 nights in Sep 2019
Response from Manager on Sep 21, 2019
We are sorry for any inconvenience, we pray to put our best to satisfy our guests.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Zimmer sind zwar klein, dennoch perfekt für ein Städtetrip, da alles notwendige vorhanden ist Die Lage ist perfekt, alles sehr gut zu erreichen Wir kommen gerne zurück
Stayed 3 nights in Jun 2019
Response from Adolfo on Jul 2, 2019
Thank you so much

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋은 숙소입니다. 가성비 괜찮은 곳.
투어상품 일정 마치고 늦은 밤이라 최대한 가까운 곳으로 잡느라 산타마리아마조레대성당 근처로 적은 비용에 24시간 영업이라 선택했습니다. 데스크는 친절하고 방도 가격대비 좋았는데 주변이 조금 무서웠던 것 빼곤 괜찮았어요. 다음날 아침 짐 맡기고 로마관광 좀 하다가 베네치아로 이동했는데 짐도 친절히 맡겨줘서 좋았습니다.
Stayed 1 night in Jun 2019
Response from Adolfo on Jun 17, 2019
Our B&B is located a few minutes walk near the Rome Main Train Station, named "Stazione Termini" An interesting location with big traffic of tourists, business men, Diplomats , residents and etc, nothing to scare about. thanks for your good comments

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación está bien en relación precio calidad, es limpia, cómoda para 2 personas. La gente que atiende en el hotel es muy amable. La ubicación es buena para quien utilice la estación de Termini, de lo contrario, si bien no es mala, elegiría otra zona para hospedarme. Lo único que no es muy agradable son los contenedores de basura que están en la entrada ya que siempre están llenos. No sé si esto depende del hotel, pero podría ser un aspecto a mejorar. El resto todo excelente.
Stayed 4 nights in May 2019
Response from Adolfo on May 30, 2019
THANK YOU SO MUCH

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2019
Response from Manager on May 6, 2019
Our rooms are clean and well kept, the breakfast is excellent., attentive staff and a welcoming environment. Thanks for being with us

8/10 Good

TC Teoman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
F/P iyi
Oda temiz konum iyi. Çok abartılı bir kahvaltı beklemeyin. Odalar ne çok küçük nede çok büyük. Ama personel ilgili. Bazı yazılanları gitmeden teyit edin. Ellerinde öift kişilik yatak yokmuş yatakları birleştiriyorlarmış.
Stayed 2 nights in Oct 2018
Response from Direttore on Dec 13, 2018
Thanks a lot

10/10 Excellent

Amr, 50

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comodo , pratico , ci siamo trovati molto bene
scelto piu di altro perche zona centrale vicino a termini e i mezzi , non aspettavo molto , ma la stanza e il personale sono proprio quelle della foto , stanza e servizio sono quelli da 3 stelle , colazione in camera servita dal personale educato , stanza bellissima e con tutti i servizi e accessori , è una stella sola sicuramente perche in cortile interno ed è molto piccolo , e la stanza vista cortile , entrando puoi pensare chi sa cosa sara , ma poi sopra l'aspettativa , giudizio molto positivo , grazie, mi piacerebbe tornare
Stayed 2 nights in Jun 2018
Response from Manager on Jul 6, 2018
Thank you so much

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Response from Adolfo on Apr 23, 2018
Grazie mille

8/10 Good

Emanuele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Chicago -> Adora Suite
Ho trascorso tre notti/due giorni a Roma; all'arrivo ci hanno trasferiti c/o una struttura nelle vicinanze (Adora Suite - Via Turati 28), come da foto e come da aspettative: la camera era confortevole, silenziosa, ben pulita e ben arredata, soprattutto stando al rapporto qualità/prezzo. La colazione, in camera, era buona, grazie anche alla cordialità della sig. Nadia (che ringrazio infinitamente - ho avuto la febbre e mi ha procurato dei medicinali, è stata apprensiva come solo una Madre sa fare).
Response from Adolfo on Mar 30, 2018
Grazie mille

8/10 Good

Dijanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super godt til prisen
Super dejligt lavpris ophold, fantastike god service.
Stayed 4 nights in Mar 2018
Response from Robert on Mar 20, 2018
Thank you very much. Do come again. Hotel

8/10 Good

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2018
Response from Direttore on Feb 22, 2018
Grazie mille

4/10 Poor

Leandro

Disliked: Staff & service, property conditions & facilities, room comfort
Instalações diferentes do contratado. Enganação.
O quarto fornecido não se encontra no hotel contratado. Ao chegarmos fomos convidados a caminhar arrastando as malas até outra rua nas proximidades do hotel (para uma região ainda mais feia do que a do Hotel Chicago). Não deveria ser considerado hotel. Trata-se de uma suíte localizada num prédio bem antigo sem recepção. Quarto razoavelmente limpo. Pouco cheiro de mofo. Apesar de se situar a apenas 400 metros do Roma Termini e termos feito o trajeto a pé até o terminal, a região não é tranquila. Péssimo café da manhã apenas servido no quarto. Deve-se estar atento. Não recomendável. Enganação. Não vale o risco. Existem outros hotéis muito melhores na localidade.
Stayed 1 night in Dec 2017
Response from Manager on Jan 22, 2018
Dear Leandro, We are sorry for what you commented on. We have taken adequate steppes that it won't repeat itself any longer. Our breakfast will be made abundantly good. Thanks, Manager.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
für Städtereise ideale Lage
freundliche Mitarbeiter top Lage für Stadtbesichtigung
Stayed 5 nights in Oct 2017
Response from Manager on Nov 15, 2017
Thank you very much

8/10 Good

Taci

Liked: Staff & service, property conditions & facilities, room comfort
Ao fazer a reserva, informei que estava grávida para não ser surpreendida, caso o hotel não tivesse elevador, e meu marido ter que carregar de escada as nossas malas. Eles foram bastante gentis e nos colocaram num quarto que fica no térreo e é destinado a deficientes. O único ponto negativo é que no banheiro não havia box; então, quando tomávamos banho, o banheiro ficava todo molhado. O quarto é enorme e com uma cama super confortável. Apesar de o quarto ser limpo diariamente, as toalhas não foram trocadas durante toda nossa estadia (4 diárias). A localização é excelente, o hotel fica bem próximo às estações de ônibus e metrô, e dá pra ir pra vários pontos turísticos caminhando. A equipe do hotel foi bastante simpática e solícita conosco.
Stayed 4 nights in Oct 2017
Thank you very much

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
goed hotel en zeer vriendelijke mensen
Wij hebben niet in het hotel zelf gezeten. Wij werden gebracht naar een andere locatie. het waren zeer ruime slaapkamers met een goede badkamer. Het was zo goed als nieuw. Het zag er perfect uit. In de ochtend werd je ontbijt gebracht en dan kon je kiezen of je at op je kamer of in het halletje waar 2 tafeltjes stonden. Het personeel was uiterst vriendelijk en behulpzaam. Een echte aanrader ook qua locatie.

10/10 Excellent

Öncü Sinan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yeri Kolay ve Temiz Otel
Hotel Chicago'ya çok yakın farklı bir suite bizi götürdüler, henüz yeni yapılmış çok temiz bir yerdi.Oda gayet büyük ve tüm eşyalar çok yeniydi. Oda kahvaltısı da güzeldi. Roma Terminiye 5 dakika mesafede, merkeze de yakın.. Bu konumdan her tarafa yürüyerek gidebilirsiniz.Biz Metro kullanmadık.

10/10 Excellent

JUI-LING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
方便又乾淨的旅社，員工都很好
雖然check in和入住的地點不一樣，員工帶我們過去順便幫忙拉行李，仔細的解釋鑰匙的使用，人很好很幽默。房間地理位置佳，有電梯！！乾淨舒適，藍色的床單窗簾椅墊整個很放鬆。早上送早餐的阿姨很可愛，會記得我們的需求，人也很好。蠻不錯的入住體驗