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Reviews of Hotel La Fenice

3 out of 5
Hotel La Fenice
Via Francesco Crispi 15, Rome, RM

Reviews

7.8

Good

Rating 10 - Excellent. 99 out of 389 reviews" "
Rating 8 - Good. 176 out of 389 reviews" "
Rating 6 - Okay. 81 out of 389 reviews" "
Rating 4 - Poor. 23 out of 389 reviews" "
Rating 2 - Terrible. 10 out of 389 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Grettel

Traveled with group, Traveled with family
Disliked: Amenities
This hotel is not what it used to be. I had stayed in here, and I remember friendly staff. Now you have no contact with them unless you go to a different property/hotel. There is no one at the front desk. You have to go to a different hotel to check in or any other issue you may have. I would never come back to this hotel again.
Stayed 4 nights in Dec 2023

6/10 Okay

noemi

Stayed 3 nights in Sep 2023

6/10 Okay

Edward

Traveled with group
Liked: Cleanliness
Sean in the breakfast terrace was excellent. Housekeeping was helpful. Service at the desk at the Concordia was not very helpful.
Stayed 7 nights in Sep 2023

4/10 Poor

Carmen

Traveled with family
Disliked: Property conditions & facilities
I booked a room at Hotel la Fenice in Metropolitan Rome, through Expedia. The pictures online were nothing like the hotel or room that is advertised on line. There is no front desk service at all-EVER(so, no security), despite the pictures on line that show a beautiful reception area and a person behind the desk. The tiny room was musty, moldy, and very, very basic. The outside of the building was dirty and disgusting. Don't trust the pictures for Hotel la Fenice 'basic room'. I expected more going through Expedia. Very disappointed.
Stayed 3 nights in Jul 2023

6/10 Okay

Daryn

Stayed 1 night in Jul 2023

2/10 Terrible

Janelle

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
If you like service men walking into your room without notice, moldy food at the breakfast buffet and - to top it off- bed bugs, then this is the hotel for you! We really wanted to like this hotel after it was recommended to us. The location is excellent and the staff are so kind. That is the only positive thing I can say about our stay. The first hiccup was when three maintenance guys tried to come into our room without notice. We had gone back to our room to freshen up and because house cleaning had already come by, I didn't think to put the "Do Not Disturb' sign on the door. My bad because we got a shock when three guys opened our door and were about to come it to check out our air conditioner. Not really a big deal but it was weird. The biggest complaint is the bed bugs. Enough said. We're working with the hotel on a partial refund but this experience was just the worst. We met another family in the lobby who also had bed bugs in their room. The people who referred this hotel to us visited years ago and they had a really charming stay. When we're looking for places to stay, the location and cleanliness are our main concerns - we don't need anything posh or fancy - just a safe and clean place to sleep. I really hope this hotel can get the bed bug situation taken care of because it is really cute and, again, the staff were excellent.
Stayed 5 nights in Jul 2023

6/10 Okay

Rebecca

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Hotel was very conveniently located for sightseeing and for the price was fairly good value. The staff were also friendly and helpful. The property seemed fairly clean until we were biten by bedbugs during the night, which means we wouldn't stay there again unfortunately.
Stayed 3 nights in Jun 2023

8/10 Good

Beverly

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great little place.
It should have been clear that we needed to check in at another hotel down the street. They forgot our third bed, but promptly brought it. The room was immaculate. They allowed us to store our luggage and it was in our room when we checked in. The young man at the front desk was wonderful. All the employees we encountered were nice. The rooftop breakfast buffet was great as were the girls that served it. Location was great. Overall a good experience and I would recommend it.
Stayed 2 nights in Apr 2023

4/10 Poor

Jane

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
first day in hotel could not get wifi. Found front desk lady rude. Bed is not comfortable and room is small. Street entrance is rough. On plus side, relatively well located for access to places to see. The breakfast was decent and fellow looking after it was great.
Stayed 4 nights in Apr 2022

8/10 Good

Arkadiy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly located, clean and cosy hotel. Friendly staff.
Stayed 7 nights in Jan 2022

2/10 Terrible

jade

Stayed 3 nights in Jan 2022

10/10 Excellent

dalia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location near Spanish steps and Trevi fountain
Stayed 1 night in Dec 2021

6/10 Okay

Dennis

Traveled with group
Disliked: Amenities, property conditions & facilities
Great location. Small room. Beds were hard and uncomfortable Staff was friendly but located half a block away in a different hotel. The breakfast was good and good nearby restaurants. It’s just a sleeping spot in a good location for is
Stayed 6 nights in Sep 2021

8/10 Good

Rosy, El Paso, Tx

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are pretty small and you can hear what’s going on in the rooms next to you. Location is okay. Some of the staff are not very friendly
Stayed 2 nights in Feb 2020

6/10 Okay

ahmed

Liked: Cleanliness, staff & service
Staff friendly, rooms very small, Spent two nights, the second was sleepless because of the noise from other guests likely partying too much. Check-in at a neighboring hotel. Breakfast was good. Location great, Overall convenient for night stay while exploring Rome
Stayed 2 nights in Nov 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quaint and space limited but comfortably and unique. Old world charm and the space was efficient and warm.
Stayed 4 nights in Aug 2019
Response from Daniela Bini/Front Office Manager on Aug 22, 2019
Dear Anonymous, We are glad you choose Hotel La Fenice for your stay in Rome and we are delighted to hear that you enjoyed you stay with us. We look forward to welcoming you again in the near future.

8/10 Good

Reut

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Daniela Bini/Front Office Manager on Aug 22, 2019
Thank you for taking the time to leave your feedback, Arrivederci

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
We stayed one night coming in to Rome. Room was in a good location with lots of options for food and shopping. Bed comfortable and decent space in the room.
Stayed 1 night in Jun 2019
Response from Daniela Bini/Front Office Manager on Jun 30, 2019
Dear Richard, thank you for your review. We are glad you enjoyed your stay and we hope to see you back soon. Arrivederci

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good and in a good location. Staff very accommodating.
Stayed 5 nights in Jun 2019
Response from Daniela Bini/Front Office Manager on Jun 30, 2019
Thank you so much for choosing La Fenice Hotel for your accommodation and for sharing that you enjoyed our hotel, location and staff. Thank you again for being our guest, and we hope you will stay with us the next time you are in town.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfectly located close enough to the most popular touristic attractions. The staff is very helpfull and treats the guests in the best way. The only inconvenience is chick-in/-out in the other property located about 200m away but this is not crucial. Highly recommend this hotel for everyone who cares about value for money.
Stayed 4 nights in Mar 2019
Response from Daniela Bini/Front Office Manager on Apr 30, 2019
Dear Guest, thank you for your positive comment. We are glad to hear that you have enjoyed your stay with us. We work hard to improve our service and your comments are veryhelpfull. We hope we will have the pleasure of greeting you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfectly located so you can walk to the most popular tourist attractions. The staff is very helpfull and treats the guests in the best way. The only inconvenience was checkin/checkout in the other property about 200m away but this is not smth crucial. Overall it was perfect stay. Value for money
Stayed 4 nights in Mar 2019
Response from Daniela Bini/Front Office Manager on Apr 30, 2019
Dear Guest, thank you for taking the time to write this review. We are happy to hear that you have enjoyed your stay with us. See you soon and arrivederci.

10/10 Excellent

ODED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Great staff, great location, great service! The room is very small, but that's the only downside I can think of.
Stayed 5 nights in Feb 2019
Response from Daniela Bini/front Office Manager on Mar 5, 2019
Dear oded, thank you for the nice words, it is heartwarming for us to be part of the good memories you will take home from this holiday. We hope to see you back soon. Arriverderci!

10/10 Excellent

Almog

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisly VERY good. AMAZING location
Location super amazing. Device was great. Walked in just one wall had lots of shoes marks on the wall looked dirty and upseting at first. But honestly everything was clean. Shower super clean and comfortable. Room little small but that’s the price for great price and amazing location. Breakfast was super romantic everything was just great definitely coming back. And my brother already booked it for two months from now because our recommendation:)))
Stayed 2 nights in Feb 2019
Response from Daniela Bini/Front Office Manager on Mar 5, 2019
Thank you for taking the time to give us your feedback. We are very happy you appreciated our location, cleanliness and the breakfast on the terrace, we hope to have you back soon. Arrivederci!

8/10 Good

Joao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Daniela Bini on Mar 5, 2019
Dear Joao, thank you for staying with us. We appreciate your feedback. Arrivederci!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice little hotel. Although it’s not the main building (check-in/out and after hours’ service is at the Concordia Hotel, located few meters away), they offer some free amenities that make up for this. Great location. Close to Spanish stairs and Trevi Fountain.
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except the shower water was freezing and they couldn’t fix it. Lucky it was hot outside.
Stayed 4 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Pincio
We were actually moved to Hotel Pincio around the corner from La Fenice.
Stayed 3 nights in Jul 2018

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
The check in was not in the same street had to walk around the corner to another hotel to check in. It’s a 3 Star, I think it’s more like a 1 star. Room smell was so bad had to open the window.
Stayed 3 nights in Jun 2018

6/10 Okay

Rome Treveler, Israel

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Awesome location near da trevi fountain
The Hotel is cosy, without a lobby, however the location couldn't be better. Absolutely in the center of rome, a walk away from all the big attractions. - The Room was OK, not the biggest but not small at all. - The sheets weren't so clean so we asked the reception to change them. - The reception is available 24/7 and the staff is really nice and helpfull. - The breakfast is a bit poor but it's on the roof and it's pretty nice to sit there.
Stayed 3 nights in Apr 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Nice quant hotel.
It was a small hotel but helpful staff. The room was very drab and the mattress was a little too hard..
Stayed 4 nights in Aug 2017

10/10 Excellent

Sy, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
"Happy Hour!"
This is a cute, boutique style hotel in a central location in Rome. First of all, I am so pleased with our welcome fruits and wine. They gave us and refilled 3 cans of soda, beer, regular and sparkling water. They also have a happy hour from 6-10pm where you can have free apps like chips, bits and drinks including red and white wine. They have a huge breakfast buffet from 7-10:30 am with eggs, slices of ham and cheese, bread, pastries (lots of it!), fruits and veggies, cookies and of course coffee. They really feed you well you don't have to go out and spend for your meals! I love this hotel!
Stayed 4 nights in Sep 2017

10/10 Excellent

Doron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Linda, Watford, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Small hotel ideally situated for touring Rome.
Wonderful break. Very nice clean hotel. It would of been nice if there had been a reception/bar area where we could of had a drink/coffee etc. We loved the rooftop where we had breakfast and complementary drinks were provided early evening. Highly recommended.
Stayed 4 nights in Sep 2017

8/10 Good

Margaret, Livermore, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, classic, old-time hotel in excellent locale.
Our two rooms were clean and functional. Lots of built-in furniture. Great breakfast each morning on the rooftop terrace. Also included afternoon "happy hour" with wine and snacks on the same terrace. Located in very handy area for easy walking to many sites. Good restaurants nearby and also an ATM.
Stayed 3 nights in Jul 2017

8/10 Good

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

Margaret, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rome stay
Clean and comfortable hotel. I stayed here for two days before my flight out of Rome. The staff were very helpful and accommodating for my short trip. I also truly enjoyed the mini bar drinks that were included in the room. The hotel also had a complimentary happy hour with wines and snacks on the rooftop deck. The hotel is less than a 5 minute walk to the Trevi fountain. On another note the receptionist that was there on our last night was so nice and noticed that we were up very late before our early morning flight and called us in the morning to wake us up when he didn't see us downstairs. It was very sweet.

8/10 Good

Steven , Toronto ,Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and great service
This is our second time staying in this hotel. Friendly staff , and great location.

10/10 Excellent

sherry , Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended!!!
Close to almost all the tourists attractions. Close to Metro. Breakfast is very good which is included. Staff esp Kevin is very helpful. Frée drinks. Wine & chips for free from 6pm to 10pm. I will definitely come back the next time i visit Rome and will highly recommend it
Free breakfast

10/10 Excellent

sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was awesome
Hotel Fenice is in a brilliant location between the Spanish steps and the Trevi fountain, it's also close to the main bus routes. The staff were faultless doing everything they could to help us from helping getting me soya goods for breakfast to recommending the best pizza restaurant. They helped direct us to key sites and were very attentive to detail. I would highly recommend this hotel to anyone who is visiting Rome especially if you want a smaller hotel rather than a chain which would be my preference.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
shower tube not work properly

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location close to all sites within walking
We would not recommend the BLUE hop on hop off bus as the commentary was not in synke with the sites,most ear phones did not work in the sockets.the bus ran every 20to 25 minutes compared to the other buses.

6/10 Okay

Karl

Liked: Cleanliness, staff & service
A decent hotel
a very small hotel. The room would have been ok as a double - but they sold it to us for a triple. By the time the 3rd bed was in the room, it was really tight. Also the bathtub was quite inconvenient for showering. The location is ok. The staff was very friendly and helpful. So overall I probably would choose it again. It served the purpose of a good night sleep in the historical center of Rome.

8/10 Good

Ian, Skem

Liked: Staff & service
Lovely quaint hotel, helpful staff
This is a lovely small hotel, it could do with a little TLC in the rooms but the friendly staff in particular Asif, he is a mind of information. This makes up for the little it lacks in its attention to detail, after all you dont come to Rome to stay in the room, its such a magical place. The roof terrace is a lovely way to relax with a free glass of Proseco after a day exploring. This hotel is ideal for the location of walking distance to the majority of the main sites of Rome. An ideal place to stay if you are not to fussy and want advice and help from very friendly staff.

10/10 Excellent

Emily, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay, beautiful location!!
Had an amazing experience at this hotel. Arrived early and room was ready for us. Location was beautiful right by the Spanish steps, metro and hop on/off bus a stones throw away. Couldn't fault the service As staff were friendly and helpful with booking trips. The breakfast was just lovely, fresh coffee and pastries were just filling. Wine each evening on the balcony was a treat, the fridge was always full with drinks and room cleaned daily. The only downfall was the noise of the traffic, but a pack of earplugs resolved that no problem. My next trip to Rome will be here!!!! 5*+++++

6/10 Okay

Teresa, Toronto

Liked: Staff & service
Great location
The staff at the hotel is great. The hotel itself needs a bit of upgrade. The room was standard, the only downfall was the the bathroom door didn't close, we were three in a room and they kept giving us two towels and not three,, i needed to call them on a daily basis to bring a towel, as for toilet paper, they give you a roll a day, and someday nothing. The breakfast was really continental... I dont believe this hotel was rated proplerly. It did the job for us for our 8 day stay...Not completely satisfied.

6/10 Okay

Debbie, Canada

Liked: Staff & service
Well located, great rooftop deck.
Enjoyed the free wine on the rooftop deck in the evenings. The staff were wonderful. The rooms were a little tired but since we were out all day and the location was great, all was well.

10/10 Excellent

Imran, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Good hotel, ideal location to all sights, staff were extremly friendly with the added bouness of being very very very helpfull. A excellent bargin for a three star hotel. You can not go wrong with this one....

2/10 Terrible

Michelle, Houston

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO. NOT. STAY
Will never stay at this hotel again! Our stay was very unsatisfactory- upon checking in we found many issues with the room. The biggest issue was the broken air conditioning unit. Because of the broken unit (which they told us about after we complained in the evening), the room was too hot to sleep at night. We spoke to the reception about our issue and they said they "should" have the unit fixed by the next day, but were very dismissive about the complaint. We asked for ice to cool us down and after 45 minutes they brought us a bowl of 5 ice cubes. Later when I called down they said they couldn't bring me anymore. For the price we paid for the rooms, the hotel should have provided each guest with a fan or been much more understanding of complaints. The room also smelled like sewage, the ceiling was flaking off and the bathroom door had a hole in it. We understand maintenance issues occur at hotels, but the management needs to handle it in a proper way instead of making guests feel bad for not being satisfied with the room. We did have one great employee help us move rooms for the last few nights (even though the AC was not working their either, it was higher up that we could crack the window open without it being too loud). I have emailed a complaint to the hotel and they have not responded. Would highly advise finding another hotel in Rome thats more worth the few hundred dollars!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Nice hotel close to Trevi fountain
It was in the 70s and 80s but the hotel didn't turn its air on yet so we were melting in our room.