2/10 Terrible
Molly
Traveled with partner
Mar 18, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick problems
-the first day there was an issue with their rooms so they put us in another hotel (they handled this process horribly)
-shower not draining
-no towels in room
-ac didn’t work
-left two stained pillows in our room in the window to air out? and came into our room while we were at dinner to take them away without telling us
I had a really terrible experience at this hotel. The first night we arrived at 6pm, well after checkin time and were not buzzed up to the room after speaking with reception over the phone. Someone from the building let us in on the way out and after knocking on the door to the hotel the receptionist said “I know you’re there please wait” after sitting on the floor outside the door for a good 15-20 minutes she let us in. After passing us off to another hotel (San Valentino Hotel), she told us to come back to her hotel the next day since we had two nights booked. The SV hotel was much better. It would be one thing if it was just one problem but it was just issue after issue with this place.
Molly
Stayed 2 nights in Mar 2024