Junior Room | Down comforters, memory foam beds, minibar, in-room safe

Reviews of Les Chambres d' Or

1 out of 5
Les Chambres d' Or
Via dei Gracchi, 32, Rome, Rome

Reviews

7.2

Good

Rating 10 - Excellent. 50 out of 185 reviews" "
Rating 8 - Good. 63 out of 185 reviews" "
Rating 6 - Okay. 32 out of 185 reviews" "
Rating 4 - Poor. 25 out of 185 reviews" "
Rating 2 - Terrible. 15 out of 185 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Molly

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick problems -the first day there was an issue with their rooms so they put us in another hotel (they handled this process horribly) -shower not draining -no towels in room -ac didn’t work -left two stained pillows in our room in the window to air out? and came into our room while we were at dinner to take them away without telling us I had a really terrible experience at this hotel. The first night we arrived at 6pm, well after checkin time and were not buzzed up to the room after speaking with reception over the phone. Someone from the building let us in on the way out and after knocking on the door to the hotel the receptionist said “I know you’re there please wait” after sitting on the floor outside the door for a good 15-20 minutes she let us in. After passing us off to another hotel (San Valentino Hotel), she told us to come back to her hotel the next day since we had two nights booked. The SV hotel was much better. It would be one thing if it was just one problem but it was just issue after issue with this place.
Stayed 2 nights in Mar 2024

8/10 Good

Arnulfo

Traveled with family
Liked: Cleanliness
It's ok the place.
Stayed 3 nights in Mar 2024

8/10 Good

Joan

Liked: Cleanliness, staff & service, amenities
The host was absolutely amazing and accomodating to my late check out request. Perfect location to walk to the Vatican in a few minutes, yet at the end of a quiet street.Thank you so much for a wonderful stay. Will recommend.

10/10 Excellent

Marielisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Simona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

George

Traveled with family
Great location, Vatican City at walking distance, subway a block away, great restaurants and cafeterias in the area to choose from. Friendly staff and clean rooms, well taken care off 👍 Definitely recommend this place.
Stayed 3 nights in Nov 2023

8/10 Good

Ruben

Stayed 1 night in Oct 2023

10/10 Excellent

Caio

Traveled with group
Liked: Amenities
I was very nice service and room
Stayed 2 nights in Oct 2023

10/10 Excellent

Ran

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
We checked in at 5pm, so no problems at all. The location is excellent though the hotel is slightly difficult to find. Very secure building, close to Vitican (5minutes walking). Lots of restaurants near, close to metro station.
Stayed 3 nights in Oct 2023

4/10 Poor

Daniela

Traveled with group
Disliked: Staff & service
Stayed 4 nights in Oct 2023

10/10 Excellent

Kate, Bismarck

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great. Wonderful location and convenient
Stayed 2 nights in Oct 2023

10/10 Excellent

sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel
This a boutique hotel so limited front desk / reception assist. Make sure your are familiar with check in. We had to store our bags in a locker as no one was available till early afternoon. Very convenient location and felt very safe. Room was small but had its own bathroom with typical European shower. Really too small for 2 adults.
Stayed 4 nights in Sep 2023

8/10 Good

Anthony

Business traveler
Liked: Staff & service, room comfort
Solid 4-Star stay.
For the price, this can't be beat. But that does come with some downsides. Staff, check-in, and amenities were nice. They have A/C for the Americans reading this. Things I had the hardest time with was the bathroom smelled strongly of cigarettes. Too strong. The sheets were clean. Only thing I did not appreciate was that there was no way to put a "Do Not Disturb" on the door. Location was excellent, but then again most competitors are. Solid stay. Would recommend to anyone traveling alone or with one other, not for families but great for groups of 1 or 2.
Stayed 3 nights in Sep 2023

4/10 Poor

Robert

Traveled with group, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
This property was not bad as to the location to the Vatican. The room was tight the bathroom was tiny. We didn’t have a blanket the first night. They charged us $50 for late checking (less than an hour) and the lights were on a motion detector next to the bed so every time I moved in bed the lights would go on. Won’t stay here again for any price.
Stayed 3 nights in Sep 2023

6/10 Okay

Jenell

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Clean and quiet. Close to Vatican and St.Peter's Baslica. Close to shopping and restaurants.
Stayed 2 nights in Sep 2023

6/10 Okay

Valeria

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
If possible, book elsewhere.
Not the best, but location was great. 7/10 cleanliness. My flight was delayed for two hours and I arrived later than expected. They charged me 50 Euros for a late charge. This was never disclosed to me when booking. If possible book somewhere else.
Stayed 3 nights in Aug 2023

8/10 Good

Leonor

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was good. The hotel is near vatican city and has a lot of options of restaurants near by. The cleaning man was not helpful, we asked for more pillows he said NO. We asked for late checkout and he wasn’t there when we came back for the luggages. But besides that everything was great.
Stayed 4 nights in Sep 2023

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roberto and Antonella super amazing people! My room was super clean and gorgeous!
Stayed 3 nights in Sep 2023

4/10 Poor

Rhys Alan

Traveled with group
Disliked: Property conditions & facilities
I believe Roberto is the manager and his customer service was excellent. He was the only staff member we met besides the cleaners, and only saw him on 2 occasions, otherwise nowhere to be seen. The room was fairly spacious and with the basic amenities of a kettle, hair dryer, TV, fridge, safe, toilet, sink, and shower. The bathroom plumbing all worked fine, temperature and pressure were great. Actual design of the shower meant that water spilled out everywhere, including down the step into the room. Cleanliness was fine, but inconsistent. The towels provided each day weren't always the same size so some days we didn't have big towels for showering. The glasses we used weren't taken for cleaning. Empty bags that we wanted which we put on shelves were binned. Bedsheets were not properly cleaned, with hairs on them some days. The main room light made a very annoying buzzing whenever it was on, quite loud and high pitched but low enough to notice easily. The aircon was also very noisy and sounded like it's really past needing a maintenance check and clean. The room above us kept banging non-stop literally all night on one of the nights, beyond 1am, making it hard to sleep, but we're not even sure if that room or the rest of the building even belongs to Les Chambres d'Or. Finding the place was hard enough as we went to the address stated, walked up all the stairs, only to get nowhere, walked back out and ran into Roberto who took us to the right place(next building).
Stayed 9 nights in Aug 2023

8/10 Good

Denise

Liked: Cleanliness, staff & service, room comfort
I was leery but not for long....
I was leery of staying because of the low star rating. I was very pleased to find a comfortable clean room. Just what we needed for our one night stay before going to St Peters Basilica.
Stayed 1 night in Sep 2023

6/10 Okay

Evangeline

Traveled with family
Disliked: Staff & service, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Leon

Stayed 1 night in Aug 2023

10/10 Excellent

Joy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient (close to Vatican and restaurants are on the same street), check-in was quick, room was clean & spacious enough for 4 adults, beds were comfortable, and the building had an elevator.
Stayed 3 nights in Jul 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Nicolas

Liked: Cleanliness
Unbeatable location! 2 blocks from the Vatican and subway station. Lovely area with infinite street cafes and restaurants. Hotel is not quite a boutique hotel as they call it. Staff doesn’t speak full english but they make it work. Thankful for the air conditioning.
Stayed 7 nights in Jul 2023

10/10 Excellent

Shevawn Danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a wonderful stay! Room was clean, staff was friendly and accommodating. We loved the area and there were so many amazing restaurants. Everything is walking distance very close to Vatican City!! Would stay again for my next trip and highly recommend!!
Stayed 4 nights in Jun 2023

8/10 Good

Jacqueline

Traveled with group
Liked: Cleanliness, room comfort
Great location for Vatican. Clean room. Front desk staff ok, if u have allergies beware they pipe strong perfume piped thru lobby.
Stayed 3 nights in Jul 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Mark

Stayed 1 night in Jun 2023

6/10 Okay

Kim

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in May 2023

2/10 Terrible

Sebastien Alain Jacques

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible check in - we waited 45 minutes not knowing if we had a room despite booking in order. Nobody for any service at the hotel, we had some issues and could not find any one. The room is not as nice as on the pictures. Bad smell.
Stayed 4 nights in Apr 2023

4/10 Poor

hanit, NYC

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
For 350$ for nights We waited until 4;30 when we been told some one . The show has clogged for 3 days and for 2 rooms Glass got to 2 of us because wasn’t clean Towels was not charged because the policy is after 3 days No clear the is in apartment different area For some one don’t speak Italian the communication was very good area great, The place has potential if served right
Stayed 3 nights in Apr 2023

2/10 Terrible

Craig

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noise Poorly managed Manager did not do any of the tasks she said The construction noise every day was ridiculous
Stayed 13 nights in Apr 2023

2/10 Terrible

Joanne

Stayed 3 nights in Mar 2023

2/10 Terrible

Yaser

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

4/10 Poor

Patricia

Stayed 3 nights in Nov 2022

8/10 Good

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Sep 2022

4/10 Poor

Sean

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

4/10 Poor

Nicole

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The location was perfect walking distance. Check in took a long time (we emailed that we would be a little late with no answer). we didnt have any toilet paper in the room. At all. When i asked for some toilet paper we were given paper towel.... for the price of the room... i expected toilet paper. The front desk person was curt (boarderline rude) and was not there when we checked out.... not impressed.
Stayed 2 nights in Sep 2022

6/10 Okay

Verified traveler

Stayed 4 nights in Oct 2018

4/10 Poor

Lanie, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what you see in pictures. Not standard hotel.
The reception is located far from the rooms, need to walk blocks and hard to find.Very small room. They charge €3.50/pay/day city tax even after paying extra for taxes in booking. Very stingy in toilet rolls, one per day, very tiny soap and sachet of shampoo. Not enough to clean body. Cups never washed. Used inner duvet for bed sheet. Carpets not cleaned and toilet seat no cover.
Stayed 7 nights in Oct 2018

2/10 Terrible

ANA M

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horrible stay for a vacation
I would say to everyone, never stay here. buffet was sad, service horrible, room smelled like cockroach spray, elevator was 300 years old, no heater, bathroom sucked, I stayed here because 7 or so years ago it was nice and quaint. now it has moved across the street(it was hard to find) to an ugly place. do not stay here.

6/10 Okay

Austin, Denver, CO

Liked: Staff & service
Disliked: Property conditions & facilities
Incredible location close to the Vatican
The very best thing about this hotel was its location a few blocks away from the Vatican. there were a number of great bars, markets, street vendors and restaurants with a block or two of any direction--public transportation (metro, bus and tram stops) were all within a couple blocks away, although we were able to walk to the Colliseum, Trevi Fountain, Foro di Roma and Vatican Museums. The hotel was very old and small, and the bathroom shower was tiny. This seems pretty standard for the area though. Despite these drawbacks, the location couldn't be beat.

8/10 Good

PATRICIA E.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean, budget friendly room
I couldn't have asked for a better location with an updated room. I was skeptical before arriving due to the negative reviews, but glad I picked this quaint boutique hotel. It was clean, private, & walking distance to the metro station as well as the sistene chapel. I'm glad I read previous reviews prior to my arrival as the check in location is indeed across the street next to the hotel restaurant- it made for easy stress free navigation after a long travel. Highly recommended & I hope your stay is as pleasurable as mine. Cheers from California!

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
More an apartment than a hotel
Finding the actual hotel was difficult, it wasn't at the address advised but actually across the street in the middle of a restaurant which was difficult to access with suitcases. The rooms were a fair size for single rooms, but my room only had a small cupboard with 5 coat hangers, no drawer space at all, so nowhere to put underwear/t shirts etc. My companions room had air con. Mine did not. It was over 30 degrees & if you had the window open it was so loud (traffic & refuse collections late into the night) that you couldn't sleep. Also, by leaving the window open you had to deal with flies/gnats etc. The walls are so thin, I could hear the person in the room next to me on the phone. The bathroom was a decent size and the room was clean, however I would not recommend this to anyone who wants/needs a good night's sleep!

8/10 Good

Mac, Montreal

Liked: Cleanliness, staff & service, room comfort
Location was awesome!!
Everything was perfect! Only negatives were no in-room safe and no mini-fridge which were advertised as part of the room. However, the friendliness of the staff and the location made up for everything!

8/10 Good

Leonela

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very disapointing for the neigborhood not been as safe as they told me.

6/10 Okay

Gordon, Presteigne

Disliked: Staff & service, property conditions & facilities
Great for the price good location. Don't get a hire car parking either expensive or very very difficult.

10/10 Excellent

linda, massachusetts

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to every thing
Great staff clean and right in the heart of Roma Loved all of it

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort