Interior

Reviews of Hotel Lord Byron

5 out of 5
Hotel Lord Byron
Via De Notaris Giuseppe 5, Rome, RM

Reviews

9.0

Wonderful

Rating 10 - Excellent. 358 out of 543 reviews" "
Rating 8 - Good. 128 out of 543 reviews" "
Rating 6 - Okay. 34 out of 543 reviews" "
Rating 4 - Poor. 12 out of 543 reviews" "
Rating 2 - Terrible. 11 out of 543 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shervin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel. The staff, out of this world friendly and helpful. The hotel itself in great condition and very charming. The only problem is the location. If you want to stay outside of the old city, you will love it. Otherwise it’s a good 30-40 minute hike or a good $20-$60 Uber ride each way. I would highly recommend this hotel to someone who has rented a car or has business in that particular area.
Stayed 6 nights in Dec 2023

10/10 Excellent

alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful boutique hotel but away from everything up a big hill
Stayed 2 nights in Nov 2023
Response from Claudia Gallo General Manager on Dec 4, 2023
Dear Mr. Alan,thank you for spending your time writing your review about your stay at the Hotel Lord Byron in Rome! We are pleased to read your positive report.we hope you are coming back to live a new wonderful holiday experience.Best regards,Claudia GalloGeneral Manager

10/10 Excellent

Yakov, BROOKLYN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of this hotel is excellent, very quiet. Service people are professional and respectful.
Stayed 7 nights in Nov 2023
Response from Claudia Gallo General Manager on Nov 13, 2023
Dear Mr. Yakov,thank you for spending your time writing your review about your experience at Hotel Lord Byron in Rome!We are delighted to read your positive feedback.We are pleased to know that you had a great time in our boutique hotel.We hope you are coming back soon to have a new amazing experience.Best regards,Claudia GalloGeneral Manager

8/10 Good

luigi, Doral

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Claudia Gallo General Manager on Oct 27, 2023
Gentile Signor Luigi,la ringraziamo per aver impiegato il suo tempo a recensire l'esperienza presso l'Hotel Lord Byron!Siamo felici di sapere che ha trascorso un soggiorno piacevole nel nostro boutique hotel!Siamo a sua disposizione per accoglierla nuovamente e condividere con noi nuove emozioni di viaggio!Cordiali saluti,Claudia GalloGeneral Manager

10/10 Excellent

Jacquelyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location to walk to a variety of places, i.e Stadio Olimpico, Pantheon. You get to see the residential part of Roma, get a feel for how they live.
Stayed 3 nights in Oct 2023
Response from Claudia Gallo General Manager on Oct 25, 2023
Dear Mrs. Jacquelyn,thank you for spending your time writing your review about your experience at Hotel Lord Byron in Rome!We are pleased to know that you enjoyed your stay and loved the location specifically!We look forward to welcoming you soon to our boutique hotel!Best regards,Claudia Gallo General Manager

10/10 Excellent

Clodagh

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Hotel
Had a wonderful stay, the rooms are tastefully decorated, beds are super comfortable, full marble bathroom. The staff are very professional and really friendly. The hotel is located is a beautiful area; very quiet but 20mins walk through the park into the Spanish steps and center. Would not hesitate to stay again. Thank you to all for making our stay so lovely.
Stayed 1 night in Aug 2023
Response from Claudia Gallo General Manager on Aug 18, 2023
Dear Mr. Clodagh,thank you for spending your time reporting your stay at Lord Byron Hotel!We are delighted to read that you had an amazing experience in our boutique hotel and that you appreciated the style of the hotel, the professionality of the staff, and the position.we hope you are coming back to live again your pleasant holiday!Best regards,Claudia GalloGeneral Manager

2/10 Terrible

Giuseppina

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Claudia Gallo General Manager on Aug 2, 2023
Dear Mrs. Giuseppina,we are sorry to receive your low appreciation regarding your stay at Lord Byron Hotel without even having the possibility to read an explanation about your disappointment which would help us to meet your point and improve our service.We know that you made two reservations for two rooms with a non-refundable rate. A few days before your arrival you asked to cancel one of them because of the high temperature in Rome which are standard in late July as usual. When you arrived at the hotel, you checked in and occupied the two rooms booked because you were more people than expected so you needed both of them. Your stay was for one night and our staff did not receive any feedback during your stay.This was the experience with us. Our staff is at the complete disposal of our guests in order to share our guest's opinions during their stay in order to meet your point and satisfy their necessities.Best regards,Claudia GalloGeneral Manager

8/10 Good

steven

Stayed 3 nights in Jul 2023
Response from Claudia Gallo General Manager on Aug 18, 2023
Dear Mr. Stevan,thank you for spending your time evaluating your experience at Lord Byron Hotel in Rome!We hope your are coming back to our boutique hotel to live a new amazing experience!Best regards,Claudia Gallo General Manager

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sophisticated
Sophisticated hotel, cozy, quiet! …nice neighborhood.
Stayed 3 nights in Jun 2023
Response from Front Desk Department on Jul 2, 2023
Dear Mr. Alberto,thank you for spending your time writing your review about your stay at Lord Byron Hotel in Rome!We are pleased to read about your appreciation of your experience in our boutique hotel.We hope you are coming back to have a new holiday on our property!Best regards,Front Desk Department

10/10 Excellent

Trudi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful peaceful hotel in Rome
This is a wonderful hotel and the perfect place to stay if you want to be away from the crowds of Rome. The hotel is located on a hill top in a beautiful neighborhood. We loved our stay here and were very glad to be close to the Villa Borghese but not near the main tourist areas.
Stayed 1 night in Jun 2023
Response from Front Desk Department on Jun 6, 2023
Dear Mrs. Trudi,thank you for spending your time writing your review about your stay at Lord Byron Hotel in Rome!We are pleased to receive your appreciation for your experience in our boutique hotel and its position close to our main street in the center.Our aim is our guest satisfaction so we are happy that you had an amazing stay!We hope you are coming back as a repeated guest!Best regards,Front Desk Department

6/10 Okay

Kevin, New Palestine

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We've stayed here before and loved the hotel. The staff is always awesome and the breakfast is one of the reasons we love to stay here. However, we had a problem with our AC in our room and it wasn't addressed until the next day. There were a couple of other small issues.
Stayed 2 nights in May 2023
Response from Front Desk Department on May 15, 2023
Dear Mr. Kevin,thank you for spending your time writing your review about your stay at Lord Byron Hotel in Rome!We are pleased to know that you chose our boutique hotel again and that you appreciated our staff.We are sorry for the inconvenience with the AC: it was unexpected and we worked hard to fix it as soon as possible.We hope you are giving us one more opportunity to better serve you in the future.Best regards,Front Desk Department

10/10 Excellent

Anny

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel with stellar customer service. Located in a very quiet area around many international embassies. Hotel bar and food terrific. Truly impeccable.
Stayed 2 nights in Apr 2023
Response from Front Desk Department on Apr 16, 2023
Dear Mrs. Anny,thank you for spending your time writing your review about your experience at Lord Byron Hotel in Rome!We are pleased to read that you appreciated our customer care, the area, and the services. Our aim is to make our guests live a memorable stay, so we are happy we succeeded with you.We hope you are coming back as a repeat guest.Best regards,Front Desk Department

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay in Rome
Hotel Lord Byron is a wonderful hotel in Rome. We had a four night stay there in March and thoroughly enjoyed our time. Location - in the Parioli district, just north of the Borghese Gardens. You’re not in the thick of the hustle & bustle of the city, but we loved that about it. It’s a 15 min walk to the Spanish steps through the gardens, which in itself is beautiful. It was really easy to get a taxi for trips a bit further afield or when we were feeling lazy! Room - we had a superior room overlooking the front courtyard of the hotel. The art deco style is evident throughout the hotel and maintained in the rooms - it was like being on a Gatsby set, we loved it. The bed was incredibly comfy and of a good size. The bathroom was marble throughout and felt very indulgent. Breakfast - the breakfast was one of the best things about the hotel. It was of a continental style, with plenty of buffet options to choose from, but the kitchen would also make things like omelettes/eggs Benedict etc to order if you so wished. It was also a real treat to have silver cutlery and china crockery for every meal! The breakfast is taken downstairs in another sumptuous dining room - it’s on basement level but does not feel dark or dingy, like you sometimes experience in smaller hotels. The coffee was incredible too! Service - the hotel staff are impeccably attentive. From our initial greeting to check out, all of the staff made us feel very welcome. They speak excellent English too!
Stayed 4 nights in Mar 2023
Response from Front Desk Department on Apr 8, 2023
Dear Mr. Ronald,thank you for spending your precious time writing your review about your experience at Lord Byron Hotel in Rome!We are really pleased to read such a wonderful report, we are so grateful to you for your amazing words, you are so kind. It is so nice to read your appreciation of the unique position which guarantees our guests a relaxing stay.You remind us that we work in an exclusive place and we have the responsibility and the honor to welcome our guests in a memorable way. Thank you for sharing your review on Expedia: Lord Byron is a boutique hotel but also a place to visit where you can have a drink or dinner in our gourmet restaurant.We hope you are coming back to live again your wonderful experience.Best regards,Front Desk Department

2/10 Terrible

Tina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property doesn’t have good customer service and it’s not a 5 star hotel. 5 star is St. Regis. They don’t care about your money. Read the negative review. I experienced it. They refused to refund me for a valid reason and their hotel partners even called then about how bad it was and they should refund me. They refused. Everyone says the rooms are outdated, service is terrible and they overcharged and I believe that. American Express has called this hotel on my behalf, Hyatt hotels, Chase, and others and they still refuse. Don’t stay here. Expedia wasn’t helpful either.
Response from Front Desk Department on Feb 26, 2023
Dear Mr. Tina,we are sorry to read your negative review without even having stayed at our hotel.Regarding your situation, you chose to book some months ago at a not refundable rate, which means that you chose to prepay the room at reservation time and agreed to avoid any amendment or cancelation in order to have a more convenient rate. The hotel is not overcharging you but just respecting the cancelation policy you agreed.In case you preferred to book a modifiable or cancelable rate, you should have booked a flexible rate which would give you the possibility to cancel or modify the reservation up to 72 hours prior to arrival.Our customer service answered your questions every time you and the agencies asked them and it is at your disposal for any further requests.Best regards,Front Desk Department

10/10 Excellent

silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Front Desk Department on Nov 15, 2022
Dear Mrs. Silvia,thank you for spending your time evaluating your stay at Lord Byron Hotel!We are pleased to receive high mark from you: our aim is to make our guest stay memorable so we are happy that we met your expectations.We hope you are coming back to our boutique hotel to live again your holiday experience.Best regards,Front Desk Department

10/10 Excellent

Rory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here both because it is near borghese and because it is a small hotel
Response from Front Desk Department on Nov 7, 2022
Dear Mr. Rory,thank you for spending your time writing your review about your stay at Lord Byron Hotel in Rome!We are pleased to have your appreciation about your holiday experience in our boutique hotel!We hope your are coming back in the future!Best regards,Front Desk Department

4/10 Poor

Marilyn

Response from Front Desk Department on Apr 8, 2023
Dear Mrs. Marilyn,thank you for choosing Lord Byron Hotel for your stay in the Eternal City!We are sorry to receive your negative feedback. Our customer care is always available to help our guests and understand their necessities, so we would have been happy to know about your opinion and feelings during your stay in order to fix any possible issue.We hope you are giving us one more opportunity to welcome you in the future.Best regards,Front Desk Department

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022
Response from Front Desk Department on Apr 8, 2023
Dear Mrs. Karen,thank you for spending your time evaluating Lord Byron Hotel for your stay in the Eternal City!We are pleased to receive your positive feedback.We hope you are coming back to live again your holiday experience with our staff!Best regards,Front Desk Department

10/10 Excellent

Josette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional!! I cannot say enough about how wonderful the staff was - from the breakfast waiters who greeted us every morning to the front desk that helped us book tickets (even when no tickets were available). The hotel offered a boutique style experience. Great breakfast and great amenities. The room was very comfortable and refreshed every day. The only thing that would have made it more wonderful is if there was a small restaurant/grocery store nearby.
Stayed 6 nights in Oct 2022
Response from Front Desk Department on Oct 19, 2022
Dear Mrs. Josette,thank you spending your time writing your review about your stay at Lord Byron Hotel in Rome!We are happy to read your positive feedback highlighting our strengths! Our aim is to make our guest stays fabulous so we have achieved our goal meeting your expectations.We hope you are coming back to our boutique hotel as a returning guest!Best regards,Front Desk Department

10/10 Excellent

Heather

Stayed 4 nights in Sep 2022
Response from Front Desk Department on Sep 30, 2022
Dear Mrs. Heather,thank you for spending your time evaluating your stay at Lord Byron Hotel in Rome!We are pleased to receive a high mark from you, it means that we met your expectations.We hope you are coming back as a welcoming returning guest.Best regards,Front Desk Department

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Front Desk Department on Sep 26, 2022
Dear Mr. Frank,thank you for spending your time writing your review about your stay at Lord Byron Hotel in Rome!We are pleased to receive a high mark from you, it means that we met your expectations and that you had a great time on our property.We hope you are coming back to our boutique hotel in the future.Best regards,Front Desk Department

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quiet and comfortable hotel
We had a room with terrace and it was very comfortable. Air conditioning worked really well which was very much appreciated. Large room. Lovely quiet hotel
Stayed 3 nights in Aug 2022
Response from Front Desk Department on Sep 4, 2022
Dear guest,thank you for spending your time writing your review about your stay at Lord Byron Hotel in Rome!We are pleased to read your positive feedback and your appreciation of our boutique hotel. We work hard to make our guests' stay unforgettable, so we are happy that we met your expectations.We hope to welcome you back to our property.Best regards,Front Desk Department

10/10 Excellent

Vadim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and great breakfast.
Stayed 4 nights in Aug 2022
Response from Front Desk Department on Sep 4, 2022
Dear Mr. Vadim,thank you for spending your time writing your review about your stay at Lord Byron Hotel in Rome!We are pleased to receive your high appreciation for our professionality, the international buffet breakfast, and the hotel on the whole. We work hard to make our guests stay unforgettable, so we are happy that we met your expectations.We hope to welcome you back to our property.Best regards,Front Desk Department

10/10 Excellent

Vadim

Stayed 1 night in Aug 2022
Response from Front Desk Department on Sep 2, 2022
Dear Mr. Vadim,thank you for spending your precious time evaluating your stay at Lord Byron Hotel in Rome!We are pleased to receive high mark from you, it means that we met your expectations.We hope to welcome you back as a welcome guest.Best regards,Front Desk Department

10/10 Excellent

Kent

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Front Desk Department on Aug 19, 2022
Dear Mr. Kent,thank you for spending your time writing your review about your stay at Lord Byron Hotel!We are pleased to read that you had an excellent stay in our boutique hotel.We hope to welcome you back to our property.Best regards,Front Desk Department

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Front Desk Department on Aug 19, 2022
Dear Mr. Kent,thank you for spending your time writing your review about your stay at Lord Byron Hotel!We are pleased to read that you had an excellent stay in our boutique hotel.We hope to welcome you back to our property.Best regards,Front Desk Department

10/10 Excellent

Natalia

Stayed 1 night in Aug 2022
Response from Front Desk Department on Jan 19, 2023
Gentile Signora Natalia,la ringraziamo per aver impiegato il Suo tempo a valutare il Suo soggiorno presso il Lord Byron Hotel a Roma!Siamo lieti di ricevere il massimo punteggio, significa che le Sue aspettative sono state pienamente soddisfatte.Speriamo di riaverla presto come gradita ospite.Cordiali saluti,Front Desk Department

10/10 Excellent

Stefania S

Traveled with family
Liked: Cleanliness, staff & service, amenities
Although there was a problem and the room with balcony I paid for was not available, the staff was super gracious in offering free dinner and other free services to make up for the fact that I received a room below the one I paid for
Stayed 2 nights in Aug 2022
Response from Front Desk Department on Aug 19, 2022
Dear Mrs. Stefania,thank you for spending your time writing your review about your stay at Lord Byron Hotel in Rome!We are pleased to know that even if there was an inconvenience with the room assignment you appreciated our professionality and you spent a great time in our boutique hotel.We hope to welcome you back to our property.Best regards,Front Desk Department

10/10 Excellent

Jeanette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property priced well for a 5 star, staff was fantastic and super helpful. A little further out but still walking distance.
Stayed 3 nights in Jul 2022
Response from Front Desk Department on Aug 5, 2022
Dear Mrs. Jeanette, thank you for spending your time writing your review. We are pleased to receive such a positive feedback regarding your stay. We hope to welcome you back to our boutique hotel for an amazing travel experience. Best regards, Front Desk Department

10/10 Excellent

Paula

Stayed 1 night in Jun 2022
Response from Front Desk Department on Jul 3, 2022
Dear Mrs. Paula, thank you for spending your time giving us your feedback about your stay at Lord Byron Hotel in Rome! We are pleased to receive high rates from you. We hope to welcome you back in our property. Best regards, Front Desk Department

4/10 Poor

Carlos

Disliked: Staff & service, property conditions & facilities, room comfort
Say's 5-Star, But Not! Unprofessional Manager
(1) Front Desk Manager Rude, Unprofessional - Threatened to call police on us because we were upset with room. (2) Waited 90+ minutes for room after travel to hotel (3) Gave us worst room in hotel, sagging mattress, etc. (4) Wouldn't move us to room we booked. (5) Lied about providing iron, said it was illegal
Stayed 5 nights in Jun 2022
Response from Front Desk Department on Sep 11, 2022
Dear Mr. Carlos,thank you for choosing Lord Byron Hotel for your stay In Rome!We are sorry that you did not have a pleasant stay in the Eternal City. Our aim is to meet our guest's expectations and we succeed in satisfying our guest's requests and necessities, there are several online reviews where you can read about our professionality, we are sorry that this was not your case, we think there was a misunderstanding.Check/in is guaranteed at 2 p.m., so if guests are arriving before that time, there is the possibility to wait as soon as the room is ready. Please kindly note that Lord Byron Hotel is part of an international luxury chain so we must respect high standards for the service and the structure as well. We assigned you the exact room category you booked in order to respect your preference.Regarding the iron, we provide the service in order to guarantee security all around the hotel.We hope you are giving us one more opportunity to better serve you in the future.Best regards,Front Desk Department

8/10 Good

ALBERTO

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is superbly art deco decorated but the rooms need a little uplift. I stayed here a few years ago and it was superb. The service is fantastic and the restaurant and breakfast room beautiful.
Stayed 1 night in Jun 2022
Response from Front Desk Department on Jun 26, 2022
Dear Mr. Alberto, thank you for spending your time writing your review. We are pleased to receive your appreciation about Lord Byron style and about the service as well, we are happy to read your feedback. We are taking care of your suggestions. We hope to welcome you back in our property. Best regards, Front Desk Department

8/10 Good

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a residential area, very quiet. Has a very good restaurant. The room is old, asking for an overhaul,
Stayed 3 nights in Jun 2022
Response from Front Desk Department on Jun 26, 2022
Dear Mr. Juan, thank you for spending your time writing your review about your stay at Lord Byron Hotel. We are pleased to receive your positive feedback about the position of our property and the restaurant as well. We hope to welcome you back in our boutique hotel to show you all improvements. Best regards, Front Desk Department

8/10 Good

Yong, South Pasadena

Traveled with family
Liked: Staff & service, amenities
It is a nice hotel but far from the major sites except Borghese. Please budget taxi affairs every day.
Stayed 3 nights in Jun 2022
Response from Front Desk Department on Jun 19, 2022
Dear Mr. Yong, thank you for spending your time writing your review about your stay at Lord Byron Hotel! We are in a quite area behind Villa Borghese, so it is the perfect place if you prefer to stay close to the historical centre far away from the traffic and the confusion in order to have a relaxing stay. We are taking care of your suggestions about taxi affairs, thank you. We hope to welcome you back in our boutique hotel. Best regards, Front Desk Department

6/10 Okay

Nolan

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't Stay In The Basement.
We booked a family room that had adjoining door, so we'd be close together, but still maintain our privacy. Unfortunately the rooms were located in the basement which had a damp smell and must not be completely sealed from the outdoors, as we noticed an ant infestation in one room, and we found a small slug in the other room complete with slime trail. This even happened without us opening the windows. I also noticed a patch of what appeared to be black mold in our bathroom, which is not only unsafe to breathe, but also disgusting. It was not the luxury experience we are used to, or had hoped for. Other than those issues, the staff were all friendly, and the breakfast was decent, and we had lunch on the first day, which was pretty good. Its located in an area of Rome that isn't so close to the monuments, and I'm going to stay closer to city center next time. Also, there is no real connection to Lord Byron, and the Art Deco decor is less period, but more 1980's deco inspired which was disappointing. Overall, it was ok, but anyone reading this should request a room on one of the upper floors.
Stayed 2 nights in Apr 2022
Response from Front Desk Department on Apr 18, 2022
Dear Mr. Nolan, thank you for spending your time writing your review. We are really sorry that you didn't have the experience you expected for you and your family. We try to give our best but something did not go as planned. We took notice of your suggestions and we are paying more attention in the future in order to avoid the situation you lived. In reference to the floor assignement, our front desk and reservation departments would have been happy to know your preference of staying on an upper floor but no request was expressed. Orignal Art Déco of 1930s is Lord Byron essence and our property bought original pieces of art, we are sorry that this is not supported by you. We hope you are giving us one more opportunity to better serve you in the future as a welcome back guest. Best regards,

10/10 Excellent

Frederico

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2021
Response from Front Desk Department on Jan 12, 2022
Gentile Sig.Federico, Siamo felici di leggere il suo commento. I nostri sforzi per offrire un servizio attento e personalizzato sono pienamente ripagati da recensioni come la sua. Le siamo grati di aver condiviso la sua esperienza e ci auguriamo di poterla accogliere nuovamente come nostro gradito ospite. Non esiti a contattarci per qualsiasi ulteriore commento o informazione.

10/10 Excellent

Deborah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint little hotel tucked away outside the city walls near Borghese gardens. Staff very friendly and helpful. Quiet room with plenty of space even for the standard double. Would definitely recommend
Stayed 2 nights in Dec 2021
Response from Front Desk Department on Dec 19, 2021
Dear Mrs. Deborah, We would like to thank you for having spent your precious time writing your report about your recent stay at Lord Byron Hotel in Rome! Our goal is to give our best attention and offer the highest level of service to our guests, so we are really happy to know that we met your expectations. We truly hope you will soon have the chance to visit Rome again and we will be at your entire disposal if you wish to contact us directly. Kindest regards, Front Desk Department

10/10 Excellent

Ghada

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top service
The service was impeccable! The entire staff was very professional and accommodating. I Hotel is adorned with art. I highly recommend it to anyone who’s looking for a quiet location that is tranquil and inspirational!
Stayed 2 nights in Oct 2021
Response from Front Desk Department on Nov 6, 2021
Dear Mrs. Ghada, thank you very much for sharing such a nice feedback with us and for rating our boutique hotel with high rates, we always aim to give the best service to our guests! We are thrilled also to read that you appreciated the originality of our Art Decò styled hotel. We hope to have the chance to welcome you back in the future. Best Regards, Front Desk Department

2/10 Terrible

Elena

Liked: Cleanliness, staff & service
Disliked: Amenities
Very arrogant and misleading staff.My husband has sleep apnea and we are VIP members and were eligible for upgrade but the manager first told us that no rooms were available,then told that for additional $100 eu they will upgrade and my husband agreed.When we received the bill that for $190 eu and she lied that that what was quoted.We stayed several times at this place and we will not come back.Very dishonest and upsetting experience.
Stayed 3 nights in Oct 2021
Response from Front Desk Department on Dec 22, 2021
Dear Mrs. Elena, Thank you for spending your time writing your review. We are really sorry to read about your negative feedback. We did not have the opportunity to meet each other at the hotel because your husband stayed at Lord Byron with your son only, so it would have been different if you have informed us in advance about your husband's issue of night apnea or if we had the possibility to talk in person. We knew that you are VIP members so we gave you all the needed attention. You were eligible for a free upgrade upon availability, but the hotel was fully booked so there was not the possibility to give you a room of a higher category, unfortunately. Your son and your husband were assigned and they asked for a Suite with two separate rooms but it was not available at that moment. They agreed to book a second room for your son at a convenient rate. We are a luxury five-star hotel in the capital city, so our rates must meet our standards. What our guests appreciate most is our service, professionality, and kindness of our staff so we are regretful to know that you had a different opinion. Anyway, we are accepting your review and considering it as a way to encourage our staff to be more professional than ever. We hope you are giving us one more opportunity to better welcome you to our boutique hotel. Best regards,

10/10 Excellent

Reidfamily, New Orleans

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was great. Very friendly and helpful. the American breakfast was the best and I will definitely stay there whenever I'm in Rome. All the best to the staff. They were great!!!
Stayed 8 nights in Feb 2020
Response from Claudia Gallo General Manager on Mar 6, 2020
Dear Reid Family, thank you very much for such a nice feedback! A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. It's great to know that you enjoyed our wide selection of food at the breakfast and the hotel during your stay. It was a pleasure to have you as guests at Hotel Lord Byron and we hope to have the chance to welcome you back very soon! Kindest Regads

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
There was a lot of construction that we were not warned about, and the front desk person lied to us about it and said it was unplanned but it was major construction. It was very overpriced and not as nice as in the images.
Stayed 1 night in Feb 2020
Response from Claudia Gallo General Manager on Mar 6, 2020
Dear Guest, thank you very much for taking the time to share your feedback with us, we value all comments as precious means to keep improving our service. We want to take the opportunity to inform you that there are no major construction works in the hotel but only paintings works with very limited noise. We had to deal with an unforeseen maintenance work on the elevator that we could not wait to fix and we tried our best to pamper our guest to apologize for the inconvenience. We are sorry to read that you are not completely satisfied with your experience and we truly hope that you will have the chance to visit Rome again and give us the opportunity to surprise you with our outstanding service quality. With much appreciation

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Pros: nice hotel, excellent breakfast buffet, nice and friendly staff. Con: elevator was not working the whole time we were there. I was charged city taxes for two rooms upon check out,in the amount of 56 euros. My booking specifically said one family room with a special request of two single beds and one double bed.Orbitz , please clarify and would like a refund of 28 euros back to my credit card.My booking reference is 7520257061463. Thank you. Victoria Madlambayan.
Stayed 2 nights in Feb 2020
Response from Claudia Gallo Hotel Manager on Feb 29, 2020
Dear Victoria Madlambayan, thank you very much for sharing your nice review with us, we are very happy to read your enjoyed our breakfast buffet and the courtesy of our staff! Following your comment on the elevator, unfortynately we had an unforseen problem that we could not wait to fix, now everything is fine! Regarding the city tax, the amount is 7 euro daily per person, in your case 4 person per 2 nights, the amount you paid is correct. Please do not hesitate to contact us for further information. We hope to welcome you back on your next trip to Rome. Best Regards

10/10 Excellent

Irmasotak, Texas. USA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Claudia Gallo General Manager on Feb 29, 2020
Dear Irmasotak, thank you very much for ranking Hotel Lord Byron 5 on 5! We hope to have the chance to welcome you back soon in Rome! Greetings

10/10 Excellent

Adriano Paolo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in ROME...?
Reception and check-in was world class! GRAZIA does a fantastic job👏
Stayed 1 night in Feb 2020
Response from Claudia Gallo General Manager on Feb 10, 2020
Dear Mr. Adriano Paolo, thank you very much for taking the time to share your feed back with us! We are pleased to read that you enjoyed your stay at the Hotel Lord Byron! I look forward to sharing your fantastic comment with Grazia and all the team members, they will be thrilled to know the score! Thank you very much for your stay, we all hope to welcome you back in Rome soon! Best Regards Claudia Gallo General Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real home from home - reception staff like family members from day 1. Absolutely brilliant!
Stayed 3 nights in Jan 2020
Response from Claudia Gallo General Manager on Feb 29, 2020
Dear Guest, we are delighted to read such a good comment about your experience at Hotel Lord Byron! Your mention of our dedicated team members is greatly appreciated and inspires us to constantly improve our performance! Come back soon to visit us in Rome! Best Regards

10/10 Excellent

Verified traveler

Stayed 4 nights in Jan 2020
Response from Claudia Galli General Manager on Feb 29, 2020
Dear Guest, thank you very much for such a good score! Looking forward to welcome you again in the next future! Have a wonderful day!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2019
Response from Claudia Gallo General Manager on Feb 29, 2020
Dear Guest, thank you very much for giving us 5 on 5 points! He are delighted to read that you had a pleasant stay with us!

10/10 Excellent

Expedia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional hotel
We originally booked an apartment In the Trastevere area on hotel.com only to find out upon arrival in Rome that there was an error and the apartment we paid for was unavailable. Hotel.com rebooked us at the Lord Byron. The location was not where we hoped to be originally, but otherwise it exceeded all our expectations. Highly recommend this hotel, everything was perfect- great service beautiful clean and comfortable rooms, wonderful breakfast, kind and helpful staff. Exceptional hotel, would definitely stay here again.
Stayed 2 nights in Dec 2019
Response from Hotel Manager Claudia Gallo on Jan 4, 2020
Dear Guest, It is such a pleasure to read your wonderful comments regarding your recent stay at the Hotel Lord Byron and thank you very much for taking the time to share it with the community! Our team aims to provide a truly unique experience, and we are all thrilled to find out that we were able to exceed your expectations! We really hope you will have the chance to come back soon in Rome! Best Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible stay
There is not enough good things to stay about my hotel experience. The service is incredible and the staff will do everything to meet your every request. I am so glad that I stayed, and I will come again soon!!!
Stayed 4 nights in Dec 2019
Response from Claudia Gallo, General Manager on Jan 4, 2020
Dear Guest, thank you for posting such a positive feedback about your experience at Hotel Lord Byron. I will be sure to let our team members know how much of an impact they made on your experience. We are always pleased to be your second home when you are in the area. We look forward to welcoming you back soon. Best Regards

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent traditional Roman hotel like being at home!
Stayed 2 nights in Dec 2019