Ratings based on 362 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom California

A great hotel to stay at.

Posted Mar 26, 2015
This was a fantastic hotel. The staff could not have been more helpful. The room updated clean very comfortable.and excellent location.I recommend this hotel without hesitation.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Excellent hotel with a pivaledged location

Posted Mar 9, 2015
Pros: The staff were very helpful and attentive, the rooms clean and comfortable, a great place to return to at the end of a long day visiting the sites.
Cons: We were very happy with everything as it was.
Location: Very good location, near Piazza Navona, The Pantheon, Piazza Fiori. The Vatican is also walking distance. Many more locations close too.
We greatly enjoyed our stay at the Hotel Rafael, could not fault the staff who were extremely attentive, the rooms and facilities were clean and welcoming, the breakfast buffet offered a good choice. We would definitely recommend this hotel everyone, very well placed for visiting most sites in Rome on foot.
5 out of 5
Recommended
for Couples
by A verified travelerfrom edinburgh

Staff wonderful , very clean and food amazing

Posted Mar 8, 2015
Pros: Clean and accommodating
The room didn't look like the pictures and was small. The staff were really helpful and accommodating. Didn't realize it was a bio hotel and the food was beautiful. The location was great 15 minutes walk to the Vatican . I would like to go back with my husband.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Hamburg

Lage des Hotels: TOP!

Posted Mar 2, 2015
Pros: Frühstücksbuffet
Cons: Zimmer 111 sollte grundsaniert werden! Check-in sollte schneller durchgeführt werden.
Location: Mitten in Rom, alle Sehenswürdigkeiten sind fußläufig zu erreichen. Viele Restaurants und Bars in der Nähe!
Check-in etwas langatmig. Erst Zimmer 111 bekommen - schrecklich! Klein, dunkel, kaum Ablagefläche, total durchgelegene Matratzen. Comfort allenfalls 3 sternemäßig! Nach mehrmaliger Bitte, ein anderes Zimmer zu bekommen, durften wir am nächsten Morgen wechseln. Das war gut, denn wir hatten dann zumindest annähernd das Gefühl im 5 Sterne Hotel zu sein!
5 out of 5
Recommended
for Couples
by A verified travelerfrom Israel

You feel like a king there the best hotel ever

Posted Feb 16, 2015
Pros: everything a "Tempur" bad great facilities free gym - minutes from everything in Rome
Cons: hidden fees!!!! 7 Euro per person per night!!!! Even Expedia won't let you know about that
Location: The middle of Rome minutes from everywhere
Great Location Great breakfast the stuff makes you feel always welcome and they are very friendly
4 out of 5
Recommended
for Everyone
by A verified travelerfrom london

Excellently located hotel for romes main sites.

Posted Feb 10, 2015
Excellent experience in this gorgeous hotel, the staff could not have been more accommodating and welcoming. Welcomed with a free drink and relax in the foyer. The room was a good size with a large bathroom and storage for clothes Etc. Only one slight negative is that we could hear when the room above is flushed the toilet or had a shower but I'm being picky. Breakfast was great the staff were amazing and offered a wide range of hot and cold breakfast goodies. The hotel was right on the piazza novana and was waking distance to all the main sites, navigation was easy. If you are thinking of staying in this hotel don't think and just do.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and great service.

Posted Feb 9, 2015
All the staff are very friendly and professional. As a arrival, they offered us a glass of prosecco while they are preparing our check in. First class service with a great hospitality. We will definitely recommends to our friends.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Nice Hotel centrally located

Posted Feb 8, 2015
Pros: Good breakfast services, good food, comfort and location of the hotel as well as staff commitment
Cons: Having Iron in rooms if it is not health and safety issue
Location: Appropriately located and a walkable distance to important places of attraction and interest
Warm and polite reception from staff, always willing to help with any issue. Staff are able to communicate in various languages.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom SYDNEY, australia

Excellent location, wonderful staff - great food!

Posted Feb 6, 2015
From the moment we checked in, we were taken around for a tour around the hotel by the lovely staff member and were given a free upgrade as a courtesy for our first time being in Rome. Upgrade was done out of their kindness and wasn't mandatory for them - we were upgraded to a TWO STORY hotel room with a balcony - we were so ecstatic! Hotel room was clean, room service was perfect efficient and fast and the staff were amazing it's beyond comprehension! We walked everywhere - the Colosseo, Trevi fountain, pantheon, roman forum etc. Piazza Navona is 20 metres away and there are tonnes of amazing restraunts everywhere. Staff also gave us a map and their breakfast buffet was absolutely amazing. I don't think I will stay anywhere else the next time I'm in Rome as the service was flawless and could not fault anything at all.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom USA

Great hotel

Posted Feb 5, 2015
The location is perfect right in the middle of city , close by walking distance to all the main attraction Rooms are great , clean and have all you need in them We stayed 3 nights and defenately will return